As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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First time use of a Dux product
Review prompted by Dux. But have only had use of product for one month.
So far no problems. Would be nice to know what temperature unit is set to.
Unit purchased from Bunnings Maribyrnong who gave best quote.
Purchased in December 2021 for $753.00.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Nhi T.Sydney, NSW
- Verified purchase
Great product and love the colour! Beautifully installed and customer service was so helpful
I take half an hour shower and the unit has been working so well. We have no problems since installation. No issues with water temperature fluctuation while using the unit.
Purchased in December 2021 at Bunnings Warehouse for $388.00.
1 comment
Dux C.Dux
Hi Nhi,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
petermhw2020Sydney, NSW
- 2 reviews
Installation and Aftershop Services
It's my first time used Bunning Hot Water installation and customer services. I was used Appliance Online. Bunning Lidcome branch was my primary shopping spot. The Call center services is very patient and knowledgeable. Good work, Bunning!
Purchased in October 2021 at Bunnings Warehouse for $918.00.
1 comment
Dux C.Dux
Hi Peter,
Thank you for taking time to leave an excellent review. We do appreciate your business. ... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Many thanks, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
David FSydney, NSW
- Verified purchase
Great price and great warranty period
I was shopping around for a hot water system to replace my old one that started to leak after 6 years. I wasn't happy with quotes given to me by other plumbers.
Anyway, I rang Bunnings and the price was great plus I was told about all possible charges before committing to it and some of the extras that were mandatory were not quoted on by other plumbers, so not only were the other plumbers more expensive, they didn't even quote on the mandatory duo valve and tempering valve.
Bunnings made some mistake with the appointment day/time and the plu...Read more
mber was about to come one day earlier than scheduled, but other than that, the installation was great and the manual and warranty information was pretty clear. The manufacturer warranty is 7 years, which is fantastic.Purchased in October 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi David,
Thank you for taking time to leave an excellent and honest review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Satisfied CustomerSydney, NSW
An easy and seamless process to replace my water heater
From picking up the phone to turning on on the tap and getting my shower working again the process was easy and seamless, the plumber arrived as scheduled and performed the change over satisfactorily.
Purchased in September 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi there,
Thank you for taking time to leave an excellent review. We do appreciate your business.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
50 litre unit, to replace 80 litre indoor storage unit - happy
No more worries about adjusting thermostat, appears to be very efficient at maintaining a set temperature. suggest that may be too hot for some people however with a mixer tap and for showering not much need to adjust the cold water flow to maintain a constant temperature. Great for two persons sharing an apartment. Thanks
Purchased in September 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Ray,
Thank you so much for your excellent review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Happy customerHunter Region, NSW
Replacement water heater
Replacing previous model of the same size and manufacturer. I have been very happy with the first one so, hopefully, I will get the same result from the replacement. The brand is reliable and economic.
Purchased in September 2021 at Bunnings Warehouse for $918.00.
1 comment
Dux C.Dux
Hi there,
Thank you so much for your excellent review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Please email us at [email protected] for any concerns. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Grateful costomerIllawarra, NSW
Great to have hot water all the time after three years of inconsistent heat and too small a system
Great for family of three adults as we find it never runs out. Bit noisy when running but that is only downfall otherwise very happy with unit.Runs very well thanks.
Purchased in August 2021 at Bunnings for $1,300.00.
1 comment
Dux C.Dux
Hi Grateful customer,
Thank you so much for your great review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Could you email through your full name (and state this username), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Continuing with Dux
After our previous Dux gas hot water service served us well for 17 years we wanted to continue with the same good product, so we have essentially replaced it with the equivalent same model which is functioning just as perfectly
Purchased in March 2021 at Bunnings Warehouse for $900.00.
1 comment
Dux C.Dux
Hi Rod,
You're the best! ... Read more
Thank you again for sharing such a positive experience. It means a lot to us. We totally value you being our loyal customer. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Ray DMetropolitan Adelaide, SA
Excellent
Great water heater for the beach house with quick reheat time for when larger numbers of people are present and it heats up very quickly after arriving and turning on during absences.
Purchased in July 2021 at Bunnings Warehouse for $710.00.
4 comments
Dux C.Dux
Hi Ray,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review! Best Regards, The Dux TeamI realized after that the send by date for the warranty extension was mid February and I do hope I am still eligible for the warranty extension regardless as this offer was only sent to me March 6th. Ray D.
Dux C.Dux
Hi Ray,
Happy to extend your warranty as a thank you for taking the time to leave a review.... Read more
If you can email through your name, phone number, address where the unit is installed, date of install and serial number of the unit to [email protected] we can amend our records to extend your warranty. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Dale Jasked
Our 50lt is intermittent on the hot tap pressure. Sometimes it is a dribble and other times it is full pressure. No patten to it. Cold has full pressure all of the time. Wondering why and how to fix.
Getting full pressure at the relief valve all the time. All new tap washers.
Cheers
Dale
1 answer
Dux C.Dux
Hi Dale,
We apologise for any inconvenience this may have caused you.
Our team would like to resolve this for you. So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
Geoffasked
manual refers to re-setting over temp cut out switch. Does not appear to be one on this pre-wired model?
1 answer
Dux C.Dux
Hi Geoff,
There is an overtemp switch as part of the thermostat, however any access to and adjustment of the thermostat can only be done by a suitably licensed Tradesperson.
Could you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to [email protected] so we can assist you as soon as we can?
Regards,
The Dux Team
Download manual
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Dux C.Dux
Hi Tony,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Regards, The Dux Team