As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Dux Proflo 80F136G Questions & Answers
5 questions from our users
Gerald H.asked
pipe installation
2 answers
Dux H.Dux
Hi Gerald,
We are little unsure about the nature of your issue.
Could you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number, serial number and a brief overview of the pipe installation issue to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
What is the question
Janeasked
Massive electricity bill that I'm attributing to the water heater (which I've set to lowest temp on thermostat). I see it's a 2007 model - would you agree it would be chewing up power?
3 answers
Dux C.Dux
Hi Jane,
Thanks for raising that question.
Unusual high energy use - if there is no corresponding high water use, could possible indicate a leaking tank, a slow leak there could possibly be causing the thermostat to come on more than normal.
So we can understand the specific details can you please email through your full name (state this username as well), best contact number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Many Thanks,
The Dux Team
I have not used other brands of hot water system, so there is no comparison of power consumption. But the Dux I had last for almost 16 years and worked well.
Compared to the electricity bill, purchase and install a new hot water heater cost at least $1700+, so to me, the life of the hot water system itself is more important.
Thanks for your reply. My parents have never had an issue with this unit either, until I moved in! I have a feeling it could be the thermostat as despite being set to lowest temperature, the water is very hot
Kym Shoreasked
Our dux profLo was purchased and installed 3 years ago. Since then we have had constant clanking in our pipes when we turn the hot tap on and off and about 3days ago it started leaking out of the bottom of the tank. I checked all the things it says in the owners manual but we have had to shut the water off to the house as we are just emptying bucket after bucket. Do I need a new tank or a complete new system?
Best Regards,
Kym
1 answer
Dux C.Dux
Hi Kym,
We'd be happy to assist you with your question.
If you can email through your best phone number, address where the unit is installed, model number and serial number of the unit to [email protected] it will be great.
Many thanks,
The Dux Team
jimasked
after installing dux hot water system valve is not working. Any ideas?
2 answers
Dux H.Dux
Hi Jim,
For information on your hot water system please call 1300 365 115 - option 2.
Regards
Dux Hot Water
I called the dux line to ask about a hot water system and was put through to a call center in a different country. What is with that....No offence but if I want to know about my hot water system I Want to speak to the guys who make it.
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