As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Read also:
cardiotech lifeback 2 for sale aldi bauhn 55 inch tv winix ultimate 5 stage aus-9500 50 up club click energy accredited power saver co review mitsubishi multi drawer fridge review aldi 2 in 1 stick vacuum review
Dux Proflo Questions & Answers (page 2 of 7)
250T1 (250L), 315T1 (315L), 160T1 (160L), etc...127 questions from our users
Cold showerasked
HI there, I bought a Dux 50W136 unit from Bunnings in 2017 for $400. Last week it starting tripping the fuse. I called Dux and they said a faulty element would do that. I called the technician they recommended and he has quoted $180 flat rate visit and $80 for a new element. Is it reasonable to expect the element to last more than 2 years?
6 answers
Dux C.Dux
Hi there,
We are sorry to hear about your experience and we would like to resolve this issue for you.
So we can understand the specific details can you please email through your full name (state this username as well), best contact number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
Ok, I’ve sent you an email.
Hello? I’m still waiting to hear from Dux. Can you respond to my emails please?
Kym Shoreasked
Our dux profLo was purchased and installed 3 years ago. Since then we have had constant clanking in our pipes when we turn the hot tap on and off and about 3days ago it started leaking out of the bottom of the tank. I checked all the things it says in the owners manual but we have had to shut the water off to the house as we are just emptying bucket after bucket. Do I need a new tank or a complete new system?
Best Regards,
Kym
1 answer
Dux C.Dux
Hi Kym,
We'd be happy to assist you with your question.
If you can email through your best phone number, address where the unit is installed, model number and serial number of the unit to [email protected] it will be great.
Many thanks,
The Dux Team
Giang V.asked
We have a less than 1 year old electric Dux proflo water heater tank at home. A few days ago, it made a very unusual rumbling noise when we opened the hot water tap. I lifted up the relief valve manually and the noise was gone. I am just wondering that whether the relief valve is failed to adjust automatically? and is it dangerous if the valve does not work so that could lead to explosion? Thanks in advance. Giang
3 answers
Dux C.Dux
Hi Giang,
We are sorry to hear about your experience and really hope we can resolve your issues.
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]?
Regards,
The Dux Team
Thank you for your response. I just emailed to the address above. Please check. Cheers
Dux C.Dux
Hi Giang,
Our record shows that the issue has now been resolved.
Kindly notify us at [email protected] if there are any future concerns.
Regards,
The Dux Team
jhawksasked
I have just moved into a new apartment which has been empty for some time
there is a musky smell coming from the dux proflow electric hot water system
can anyone suggest how i can get rid of this smell
1 answer
Dux C.Dux
Hi Jhawks,
It's our pleasure to answer your question.
But would you be able to email through your full name, phone number, address where the unit is installed, model number and serial number of the unit to [email protected] so we can answer it for you.
Thanks,
The Dux Team
Robyn M.asked
Do Dux proflo have an electrical reset button
we have no hot water
1 answer
Dux C.Dux
Hi Robyn,
Thanks for raising that question.
There are no user accessible parts inside the water heater, they can only be adjusted by suitably licensed tradespersons. Check at your meter box that the power is switched on to the unit.
If you still have any concerns, can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected] so we can answer it for you.
Best Regards,
The Dux Team
Christinaasked
Hi there
I want to write a great review but how do i go about getting the warranty extension.??
Christina
1 answer
Dux C.Dux
Hi Christina,
Once you've completed your review just email through your full name, phone number, address where the unit is installed, date of purchase, model number and serial number of the unit to [email protected] so we will update our warranty system details.
Best Regards,
The Dux Team
Sheldonasked
We have an 80lt electric hwu and we had no hot water but we discovered that the fuse in the meterbox had broken so this was repaired and we had hot water again but for only 3 days. The fuse in the meterbox is still intact and looks good, so we know it is not this problem this time.
Can anyone please help me as to what the problem could be?
Michelle
No answers
Sheldonasked
We have an 80lt electric hwu and we had no hot water but we discovered that the fuse in the meterbox had broken so this was repaired and we had hot water again but for only 3 days. The fuse in the meterbox is still intact and looks good, so we know it is not this problem this time.
Can anyone please help me as to what the problem could be?
Sheldon
2 answers
Dux C.Dux
Hi Sheldon,
We are sorry to hear about your experience and we would like to resolve this issue for you.
So we can understand the specific details can you please email through your full name (state this username as well), best contact number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
We have discovered we have power at the meterbox but none at the actual hwu. The unit is only 3 years old, I will need to get the paperwork out and check the serial number on the unit when home.
Nicole C.asked
Hi there,
Our hot water has been working perfectly. However, the last 4 days the system is not heating up properly. It only gets to a low lukewarm temperature. Even when it’s been left all day without use, still only lukewarm. Any ideas?
Thanks,
N
2 answers
Nicole, I would have a plumber check the unit asap.
I'm no expert but it sounds like the thermostat has died to me.
Dux C.Dux
Hi Nicole,
We apologise for any inconvenience this may have caused you.
Our team would like to resolve this for you. If you can email through your full name (state this username), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected] we would greatly appreciate it.
Best Regards,
The Dux Team
Glenn C.asked
Can't light pilot light using bush button ignitor on Dux Proflow - Manufactured May 2004, Model 90 FL-B. (Propane Gas) Any advice please?
1 answer
Dux C.Dux
Hi Glenn,
We apologise for any inconvenience this may have caused you.
There may possibly be an issue with the unit that is preventing it being lit.
If you can email through your full name (state this username), phone number, address where the unit is installed and serial number of the unit to [email protected] it will really help us investigate and discuss this with you.
Best Regards,
The Dux Team
Niomie Tanasked
Have a 80L, I’ve notice that water has been leaking from the lower left out let. Is this normal?
1 answer
Dux C.Dux
Hi Niomie,
Our team would like to speak with you at your earliest convenience so we can get this sorted.
For us to locate your details easier can you email through your full name, phone number, address where the unit is installed, model number and serial number of the unit to [email protected]?
Cheers,
The Dux Team
Rick D.asked
Our system has no identifying stickers, scratched off ..?! height tells me it's a 125lt
the thermostat is EWT1L2-523 (6/4/20060) element plate says Kawa 051C 240/3600dux p/n 0102
the element or thermostat must be defective as we only get luke warm water for a few days now.. Does Dux still sell elements and thermostats for these models? (Perth)
1 answer
Dux C.Dux
Hi Rick,
Our team would like to speak with you at your earliest convenience so we can get this sorted.
To locate your details easier, can you email through your full name, phone number, address where the unit is installed and serial number of the unit to [email protected]?
Regards,
The Dux Team
Awanohiasked
I have a leak coming from the bracket bolted onto the electric hot water system under the cover maked temperature control. Do I need a plumber to resove this? I am a bit nervous about either over tightening the bolts or in fact removing thrm and causing a flood.
2 answers
Dux C.Dux
Hi Awanohi,
We'd be happy to assist you with your question.
If you can email through your full name, phone number, model number, address where the unit is installed and serial number of the unit to [email protected] it would be much appreciated.
Regards,
The Dux Team
Dux C.Dux
Hi Awanohi,
It may be that the tank is beginning to develop a leak, please isolate the power and water to it.
If you can please provide your best contact number and other details so we can call you and get this sorted.
Regards,
The Dux Team
John T.asked
Hi I'm from Singapore and am using a 29p1-18 for the last 10 years or more. Recently there is leakage from the side and we were afraid to turn on. We like to replace but can you tell us your agent in Singapore we would very much like to use back your product? Thanks
1 answer
Would not have a clue mate. I live in Australia so don’t have that info for you. Good luck with your quest.
thu.nguyen.1123asked
Hi I have a proflo model 135FN-B. Noticed a hissing sound with steam coming out top, we released the valve, turned off everything. The hissing goes away once water is off. Is it possible that there is a leak?
2 answers
Dux C.Dux
Hi Thu Nguyen,
It's our pleasure to answer your question.
But would you be able to email through your full name, phone number, address where the unit is installed and serial number of the unit to [email protected] so we can assist you.
Cheers,
The Dux Team
Dux C.Dux
Hi Thu Nguyen,
Apologies for the delay.
From what you have described, there is a possibility that the unit is leaking and needed to be replaced.
To save you from calling us, please email through the details to [email protected] so we can get in touch and discuss this with you.
Regards,
The Dux Team
John R.asked
where is the reset button on a Dux gas water heater mounted on the wall outside. The unit is a 21ENB series model. I have changed the gas bottle and now it doesn't work, the troubleshooting said resat the unit and try again.
Thank you BJ
3 answers
Dux C.Dux
Hi John,
Thanks for your question and sorry for the delay.
If you can email through your contact number, address where the water heater is installed and serial number of the water heater to [email protected] it will really help us get a response for you.
Regards,
The Dux Team
Dux C.Dux
Hi John,
Please follow the following procedure:
1. Ensure that the Gas supply to the unit is ON
2. Turn the power OFF at the power point
3. Unplug the power cord
4. Wait 15 seconds
5. Plug the power cord back in, turn on the power point and then any remote controllers ON
6. Wait 15 seconds
7. Open a tap and confirm the unit is producing hot water.
Important Note:
The process above may need to be repeated 3-4 times, particularly if the unit has a long run from the Gas Meter or Bottles.
If the unit does not fire up after this process, place a Service Call with After Sales & Service 1300 365 115 Option 2 as required.
Best Regards,
The Dux Team
Hi Dux Team,
Thank you very much the unit now is working.
I now will use this method for future gas bottle changes.
Thank you again,
Regards,
John
Susie G.asked
Keeps flicking circut breaker off. When flicked back on all is ok for while then does it again? Help
2 answers
Dux C.Dux
Hi Susie,
Thanks for raising that question and really sorry for the delay.
Can you email through your name, contact number, address where the water heater is installed, model number and serial number of the water heater to [email protected] so we can answer it for you.
Best Regards,
The Dux Team
Hi thanks for the reply :) turned out it was the thermostat flicking it off.. replaced and we are all good for another 10 years :) cheers
Susie G.asked
Keeps flicking the breaker off.. re set the breaker and it is fine for a while then does it again???
No answers
Alesandroasked
I'm unsure of the model, but my proflo gas water heater is large. I had the Thermocouple replaced March last year and the plumber cleaned the ignitor or something that had a little soot. Now it is again switching off after a day or so. The themocouple and pilot looks fine. To me it looks like an airflow problem. The only area I can see where there is air flow is right at the top. Alternatively I could remove the panel at the base. I heard you need to clear dust.. but at the top.. can't see any. Please help. I rather check first before paying ridiculous $'s for a plumber when I think this is more of a safety shut-off due to air flow restriction. PS.. I cannot read the serial/model but thinking it's at least 5 years old. The paper etc is worn away.
3 answers
Dux C.Dux
Hi Alesandro,
Thanks for your question and sorry for the delay.
If you can email through your name, contact number, address where the water heater is installed, model number and serial number of the water heater to [email protected] it will really help us get a response for you.
Best Regards,
The Dux Team
Dux C.Dux
Hi Alesandro,
Just following up even if you can't read the serial number can you please email through your name, contact number and the address where the unit is installed so we can try and answer your question?
I've emailed you. The serial and model details peeled off over time due to weather. No idea.
mcbasilasked
We have just had a brand new Dux 315 L electric hot water system installed after Christmas. It has a water hammer after using the hot water that will not stop unless we turn the hot water tap on slowly and then turn off slowly. Recurrs hours later, often in the middle of the night. Daily problem. It started within 10 days of installation.
2 answers
Dux C.Dux
Hi McBasil,
We'd be happy to assist you with your question and sorry for the delay.
If you can email through your name, contact number, address where the water heater is installed, model number and serial number of the water heater to [email protected] it will be great.
Best Regards,
The Dux Team
Dux C.Dux
HI McBasil,
We would really appreciate if you can send through your details so we can try and resolve this issue for you.
Regards
Other Electric Hot Water Storage Systems
EvoHeat EVO270
4.8(198)Hydrotherm
4.6(116)Sanden Eco Heat Pump
4.2(55)Stiebel Eltron WWK 222 / 302
4.5(20)Reclaim Energy
5.0(4)AquaMAX E160
4.5(2)Stiebel Eltron SNU
5.0(1)
Other Electric Hot Water Storage Systems
EvoHeat EVO270
4.8(198)Hydrotherm
4.6(116)Sanden Eco Heat Pump
4.2(55)Stiebel Eltron WWK 222 / 302
4.5(20)
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.1 May 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.12 May 2022
Listing monitored by Dux representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.