As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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250T1 (250L), 315T1 (315L), 160T1 (160L), etc...Great brand!
My previous Dux was installed in 2006. I've always had reliable hot water when needed. Recently my Dux started to leak so I went through Parramatta Hot Waters. After speaking with them, I decided to stay with the same brand. They came within hours to install my new tank and remove the old one for $1465. Excellent service and my hot water system is consistent and working really well. Zero complaints!
Purchased in November 2021.
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The reviewer stated that an incentive was offered for this review
RichardSydney, NSW
- 2 reviews
Ducx Proflo 250 litres
Happy with product and working efficiently. Would recommend this to people I know.
Had looked at other brands and thought I would try your product. Supply and installation was done quickly.
Purchased in October 2021 at Bunnings Warehouse for $1,500.00.
1 comment
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Rob C.South East Queensland, QLD
Always need hot water
I new I would eventually need a new hot water system as my old one was starting to continuously drip.
I new I could probably get a new valve but considering it was over 17 years old I decided to replace the lot with a new 250 litre Dux system. Brought it through Bunnings and they organised the delivery and installation by 1 person from Dux and within a few hours all replaced and took away the old Rheem system.
Overall great service.
Purchased in October 2021 at Bunnings Lawnton for $900.00.
1 comment
Dux C.Dux
Hi Rob,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Recommend
Very happy with Bunnings instal service, and the Dux system is great, plenty of hot water when needed and installers did a great mess free job. Installation within a couple of days of purchase
Purchased in November 2021.
1 comment
Dux C.Dux
Hi Jim,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Many thanks, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
petermhw2020Sydney, NSW
- 2 reviews
Installation and Aftershop Services
It's my first time used Bunning Hot Water installation and customer services. I was used Appliance Online. Bunning Lidcome branch was my primary shopping spot. The Call center services is very patient and knowledgeable. Good work, Bunning!
Purchased in October 2021 at Bunnings Warehouse for $918.00.
1 comment
Dux C.Dux
Hi Peter,
Thank you for taking time to leave an excellent review. We do appreciate your business. ... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Many thanks, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
JimmyMetropolitan Adelaide, SA
Qulity product and good installation service
First time I purchased hot heat from Bunnings after the old one had been broken. How great the choice made! The installation service is really impressive and the Dux is worthy for the price. In one word, in future I will try buy more products and services from Bunning and Dux.
Purchased in October 2021 at Bunnings Warehouse for $900.00.
1 comment
Dux C.Dux
Hi Jimmy,
Thank you so much for your excellent review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Long Weekend Tank Failure!!
After 10 years the heating element failed on a Saturday afternoon. Checked the electrics and found a leak path in the tank adjacent to the electrics.
Called Bunnings who went out of their way to organised a replacement tank, but due to a long weekend could only get a contractor for the following Tuesday.
Contractor arrived on schedule and advised that as the tank was in the laundry and no central drain existed they would have to fit a drip tray and sensor to prevent flooding at an extra cost.
Installation was impressive and the heater has been working well since.
Total cost was $1750 for a tank listed at $900.
Very happy with the result but available 24/7 is an exaggeration on long weekends but Bunnings tried very hard.
Purchased in September 2021 at Bunnings Warehouse for $1,750.00.
1 comment
Dux C.Dux
Hi Mike,
You're the best! Thank you for taking time to leave an excellent review.... Read more
Our team is always here for you anytime. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MikeSouth East Queensland, QLD
Like for like replacement fee doesn't include cost of some extras.
Purchased thru Bunnings. I saw a lower price on-line elsewhere but when I checked again with Bunnings, they had already beaten the other price!
Like-for-like replacement installation advertised at $299 which looked good, particularly as the old and new units were identical.
HOWEVER, I had to pay extra for 3 replacement valves which was unexpected, totalling approx. $320.
The installation was very quick, on-time and no mess left, excepting that I had to dispose of the old Hot Water unit and the new one's carton myself.
Purchased in September 2021 for $790.00.
1 comment
Dux C.Dux
Hi Mike,
Thank you so much for your great review. ... Read more
Unfortunately, it's difficult to always assess specific installation challenges prior to seeing the premises. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
KitaSydney, NSW
- 4 reviews
- Proflo 400T1 (400L)
- Verified purchase
Love our Dux
Our one died after 10yrs so when it came to replacing there was no question to it! DUX all the way, it is reliable and have never had any problems. Have recommended to my children who need to replace theirs
Purchased in September 2021 at Bunnings for $1,300.00.
1 comment
Dux C.Dux
Hi Kita,
Thank you so much for your exceptional review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MMS37South East Queensland, QLD
My Dux Proflo 315T1 worked for almost 16 years
I had my last Dux Proflo 315T1 for almost 16 years. It was always working fine and never had any issues with water temperature fluctuation when use the unit. Now it's the time to retired, I have chosen the same product again as a replacement.
Purchased in November 2021.
1 comment
Dux C.Dux
Hi there,
Reading your review made our day!... Read more
We totally value you being our loyal customer and helping to share the word about us. We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
David FSydney, NSW
- Proflo 50S1 (50L)
- Verified purchase
Great price and great warranty period
I was shopping around for a hot water system to replace my old one that started to leak after 6 years. I wasn't happy with quotes given to me by other plumbers.
Anyway, I rang Bunnings and the price was great plus I was told about all possible charges before committing to it and some of the extras that were mandatory were not quoted on by other plumbers, so not only were the other plumbers more expensive, they didn't even quote on the mandatory duo valve and tempering valve.
Bunnings made some mistake with the appointment day/time and the plu...Read more
mber was about to come one day earlier than scheduled, but other than that, the installation was great and the manual and warranty information was pretty clear. The manufacturer warranty is 7 years, which is fantastic.Purchased in October 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi David,
Thank you for taking time to leave an excellent and honest review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
CazMetropolitan Adelaide, SA
Great system. Great customer service from Dux.
I have just updated my previous Dux water system with the same brand. The old one lasted well past the expected time frame for water heaters and I never had any problems with it. Based on my experience I would recommend Dux systems to others. The plumber who installed it was very professional and cleaned up after himself - something not all trades people do :-)
Purchased in September 2021.
1 comment
Dux C.Dux
Hi Caz,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
JohnSydney, NSW
- Proflo 250T1 (250L)
- Verified purchase
Great hot water system perfect
It is a good size and it copes with the demands that it has to do. The heat is instant and is serving the purpose it is installed to do.
Purchased in October 2021 for $1,335.00.
2 comments
Dux C.Dux
Hi John,
Thank you so much for your excellent review. We are incredibly grateful that you took time out to leave the review!!... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamJohn Falvey
0437520734
17 Waterlily walk Port Macquarie 2334 NSW
Serial No 19082920167h
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Satisfied CustomerSydney, NSW
An easy and seamless process to replace my water heater
From picking up the phone to turning on on the tap and getting my shower working again the process was easy and seamless, the plumber arrived as scheduled and performed the change over satisfactorily.
Purchased in September 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi there,
Thank you for taking time to leave an excellent review. We do appreciate your business.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
50 litre unit, to replace 80 litre indoor storage unit - happy
No more worries about adjusting thermostat, appears to be very efficient at maintaining a set temperature. suggest that may be too hot for some people however with a mixer tap and for showering not much need to adjust the cold water flow to maintain a constant temperature. Great for two persons sharing an apartment. Thanks
Purchased in September 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Ray,
Thank you so much for your excellent review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Bill42South East Queensland, QLD
- 10 reviews
- Proflo 315T1 (315L)
- Verified purchase
A well Made Australian manufactured unit that has proved reliable and durable
My previous system was a similar size Dux off peak and was installed when the house was built in early 2001. I never had a problem with it but in the last 6 months I noticed my off peak water electricity bill had more than double, I was getting very low pressure and flow rates and was getting brown water from the hot water taps especially at night when the off peak system was operating. This brown water was evident for the first few seconds then would clear. Time to change the system!!!!
I installed the 315 litre ProFlo system because I had co...Read more
nfidence in Dux, it was manufactured in Australia and it would fit the same footprint without any complications. I now have a flow rate of 6.3 lpm up from 4 lpm, the water is hot rather than warm and of course, no sediment etc. It is early days of course but I am happy with the product so far and expect my off peak bill to return to the previous figures.Purchased in September 2021 at Bunnings Warehouse for $915.00.
1 comment
Dux C.Dux
Hi Bill,
Thank you so much for your great review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
neatsBundaberg
- 2 reviews
- 3 likes
Excellent product and low cost
Family of three and never ran out of hot water.constant temperature very happy with this product .I would recommend this hot water system for any small family looking for a great hot water system
1 comment
Dux C.Dux
Hi Neats,
Thank you for taking time to leave an excellent review. You're the best!... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Would highly recommend
Good price for the hot water unit, meet my installation schedule, friendly easy to talk too, on time, very neat and tidy pipe work. the best installation person ever to do work for me.
Purchased in September 2021.
1 comment
Dux C.Dux
Hi there,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Robert ThompsonSouth East Queensland, QLD
Purchase of HWS
The unit meets all of our demands, purchased the unit through Bunnings with installation by DUX, cost price $800 cheaper than plumber.
The system works very well would use this purchase system again.
Purchased in August 2021 at Bunnings Warehouse for $1,600.00.
1 comment
Dux C.Dux
Hi Robert,
You're the best! Thank you again for sharing such a positive experience. ... Read more
We are incredibly grateful that you took time out to leave the review!! Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Split tank
I'm a plumber of 30 years and have installed 1000s of hotties. Starting to see a trend now of dux splitting within warranty period. Now it's happened to my own heater. And dux won't replace because I didn't put a temp valve on. Tell me how that will stop a tank splitting.
Purchased in April 2021.
1 comment
Dux C.Dux
Hi Guy,
We apologise for any inconvenience this may have caused you.... Read more
Our team would like to resolve this for you. If you can email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected] we would greatly appreciate it. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Loren Gasked
How do I turn the water temp down
2 answers
Dear Lauren,
You mean temp of water coming out of the tank? You will need to speak to Dux technical person. Temp of the water inside the tank is set by the plumber who installs the tank to an allowable temp, so I haven't done that myself. But why do you want to do that? Just mix with cold water.... Or do you want to save on electricity bills?
Hope this is useful.
Magda
Dux C.Dux
Hi Loren,
Thanks for raising that question.
There is no possible adjustment of the temperature by the end user, we would recommend simply adding more cold water to the mix at the taps or have a plumber install a Tempering Valve, which can adjust the temperature of delivered water between 40 and 50 Deg C (Max).
Storage heaters need to have a minimum storage temperature of 60 Deg C to sanitise the water of Legionella bacteria in accordance with Australian Standards AS3498.
Regards,
The Dux Team
Gerald H.asked
pipe installation
2 answers
Dux H.Dux
Hi Gerald,
We are little unsure about the nature of your issue.
Could you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number, serial number and a brief overview of the pipe installation issue to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
What is the question
Download manual
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Dux C.Dux
Hi Richard,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux Team