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Reviews

(166)
(30)
(5)
(12)
(61)
  • Build Quality
    4.8 (139)
  • Value for Money
    4.7 (142)
  • Cleaning & Maintenance
    4.7 (119)
  • Noise Level
    4.8 (117)
  • Temperature Consistency
    4.8 (137)
  • Heating Speed
    4.7 (135)


Great brand!

published

My previous Dux was installed in 2006. I've always had reliable hot water when needed. Recently my Dux started to leak so I went through Parramatta Hot Waters. After speaking with them, I decided to stay with the same brand. They came within hours to install my new tank and remove the old one for $1465. Excellent service and my hot water system is consistent and working really well. Zero complaints!

Purchased in November 2020.

Build Quality
Functionality
Temperature Consistency
Heating Speed

The reviewer stated that an incentive was offered for this review


Richard

RichardSydney, NSW

  • 2 reviews

Ducx Proflo 250 litres

published

Happy with product and working efficiently. Would recommend this to people I know.
Had looked at other brands and thought I would try your product. Supply and installation was done quickly.

Purchased in October 2020 at Bunnings Warehouse for $1,500.00.

Build Quality
Noise Level
Value for Money
Household Size 3 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review

Rob C.

Rob C.South East Queensland, QLD

Always need hot water

published

I new I would eventually need a new hot water system as my old one was starting to continuously drip.
I new I could probably get a new valve but considering it was over 17 years old I decided to replace the lot with a new 250 litre Dux system. Brought it through Bunnings and they organised the delivery and installation by 1 person from Dux and within a few hours all replaced and took away the old Rheem system.
Overall great service.

Purchased in October 2020 at Bunnings Lawnton for $900.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 1 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

Recommend

published

Very happy with Bunnings instal service, and the Dux system is great, plenty of hot water when needed and installers did a great mess free job. Installation within a couple of days of purchase

Purchased in November 2020.

Household Size 4 person(s)
1 comment
Dux
Dux C.Dux

petermhw2020

petermhw2020Sydney, NSW

  • 2 reviews

Installation and Aftershop Services

published

It's my first time used Bunning Hot Water installation and customer services. I was used Appliance Online. Bunning Lidcome branch was my primary shopping spot. The Call center services is very patient and knowledgeable. Good work, Bunning!

Purchased in October 2020 at Bunnings Warehouse for $918.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 4 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review


Jimmy

JimmyMetropolitan Adelaide, SA

Qulity product and good installation service

published

First time I purchased hot heat from Bunnings after the old one had been broken. How great the choice made! The installation service is really impressive and the Dux is worthy for the price. In one word, in future I will try buy more products and services from Bunning and Dux.

Purchased in October 2020 at Bunnings Warehouse for $900.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 3 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

Long Weekend Tank Failure!!

published

After 10 years the heating element failed on a Saturday afternoon. Checked the electrics and found a leak path in the tank adjacent to the electrics.
Called Bunnings who went out of their way to organised a replacement tank, but due to a long weekend could only get a contractor for the following Tuesday.
Contractor arrived on schedule and advised that as the tank was in the laundry and no central drain existed they would have to fit a drip tray and sensor to prevent flooding at an extra cost.
Installation was impressive and the heater has been working well since.
Total cost was $1750 for a tank listed at $900.
Very happy with the result but available 24/7 is an exaggeration on long weekends but Bunnings tried very hard.

Purchased in September 2020 at Bunnings Warehouse for $1,750.00.

Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review


Mike

MikeSouth East Queensland, QLD

Like for like replacement fee doesn't include cost of some extras.

published

Purchased thru Bunnings. I saw a lower price on-line elsewhere but when I checked again with Bunnings, they had already beaten the other price!
Like-for-like replacement installation advertised at $299 which looked good, particularly as the old and new units were identical.
HOWEVER, I had to pay extra for 3 replacement valves which was unexpected, totalling approx. $320.
The installation was very quick, on-time and no mess left, excepting that I had to dispose of the old Hot Water unit and the new one's carton myself.

Purchased in September 2020 for $790.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 5 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review

Kita

KitaSydney, NSW

  • 4 reviews

Love our Dux

published

Our one died after 10yrs so when it came to replacing there was no question to it! DUX all the way, it is reliable and have never had any problems. Have recommended to my children who need to replace theirs

Purchased in September 2020 at Bunnings for $1,300.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review

MMS37

MMS37South East Queensland, QLD

My Dux Proflo 315T1 worked for almost 16 years

published

I had my last Dux Proflo 315T1 for almost 16 years. It was always working fine and never had any issues with water temperature fluctuation when use the unit. Now it's the time to retired, I have chosen the same product again as a replacement.

Purchased in November 2003.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 4 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review


David F

David FSydney, NSW

Great price and great warranty period

published

Purchased in October 2020 at Bunnings Warehouse.

Value for Money
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
1 comment
Dux
Dux C.Dux

Caz

CazMetropolitan Adelaide, SA

Great system. Great customer service from Dux.

published

I have just updated my previous Dux water system with the same brand. The old one lasted well past the expected time frame for water heaters and I never had any problems with it. Based on my experience I would recommend Dux systems to others. The plumber who installed it was very professional and cleaned up after himself - something not all trades people do :-)

Purchased in September 2020.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Dux
Dux C.Dux

John

JohnSydney, NSW

Great hot water system perfect

published

It is a good size and it copes with the demands that it has to do. The heat is instant and is serving the purpose it is installed to do.

Purchased in October 2020 for $1,335.00.

Build Quality
Household Size 2 person(s)
2 comments
Dux
Dux C.Dux
John
John

John Falvey
0437520734
17 Waterlily walk Port Macquarie 2334 NSW
Serial No 19082920167h


An easy and seamless process to replace my water heater

published

From picking up the phone to turning on on the tap and getting my shower working again the process was easy and seamless, the plumber arrived as scheduled and performed the change over satisfactorily.

Purchased in September 2020 at Bunnings Warehouse.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 1 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review

50 litre unit, to replace 80 litre indoor storage unit - happy

published

No more worries about adjusting thermostat, appears to be very efficient at maintaining a set temperature. suggest that may be too hot for some people however with a mixer tap and for showering not much need to adjust the cold water flow to maintain a constant temperature. Great for two persons sharing an apartment. Thanks

Purchased in September 2020 at Bunnings Warehouse.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Dux
Dux C.Dux
Bill42

Bill42South East Queensland, QLD

  • 10 reviews

A well Made Australian manufactured unit that has proved reliable and durable

published

Purchased in September 2020 at Bunnings Warehouse for $915.00.

Build Quality
Cleaning & Maintenance
Value for Money
Household Size 3 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Dux
Dux C.Dux

neats

neatsBundaberg

  • 2 reviews
  • 3 likes

Excellent product and low cost

published

Family of three and never ran out of hot water.constant temperature very happy with this product .I would recommend this hot water system for any small family looking for a great hot water system

Build Quality
Value for Money
Functionality
Temperature Consistency
Heating Speed
1 comment
Dux
Dux C.Dux

Would highly recommend

published

Good price for the hot water unit, meet my installation schedule, friendly easy to talk too, on time, very neat and tidy pipe work. the best installation person ever to do work for me.

Purchased in September 2020.

Build Quality
Value for Money
Household Size 2 person(s)
1 comment
Dux
Dux C.Dux

Robert Thompson

Robert ThompsonSouth East Queensland, QLD

Purchase of HWS

published

The unit meets all of our demands, purchased the unit through Bunnings with installation by DUX, cost price $800 cheaper than plumber.
The system works very well would use this purchase system again.

Purchased in August 2020 at Bunnings Warehouse for $1,600.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Dux
Dux C.Dux

Split tank

published

I'm a plumber of 30 years and have installed 1000s of hotties. Starting to see a trend now of dux splitting within warranty period. Now it's happened to my own heater. And dux won't replace because I didn't put a temp valve on. Tell me how that will stop a tank splitting.

Purchased in April 2014.

1 comment
Dux
Dux C.Dux

Page 2 of 14

See all Dux Proflo reviews

Questions & Answers

Loren G

Loren Gasked

How do I turn the water temp down

2 answers
Magda
Magda

Dear Lauren,

You mean temp of water coming out of the tank? You will need to speak to Dux technical person. Temp of the water inside the tank is set by the plumber who installs the tank to an allowable temp, so I haven't done that myself. But why do you want to do that? Just mix with cold water.... Or do you want to save on electricity bills?

Hope this is useful.

Magda

Dux
Dux C.Dux

Hi Loren,

Thanks for raising that question.

There is no possible adjustment of the temperature by the end user, we would recommend simply adding more cold water to the mix at the taps or have a plumber install a Tempering Valve, which can adjust the temperature of delivered water between 40 and 50 Deg C (Max).

Storage heaters need to have a minimum storage temperature of 60 Deg C to sanitise the water of Legionella bacteria in accordance with Australian Standards AS3498.

Regards,

The Dux Team


Gerald H.

Gerald H.asked

pipe installation

2 answers
Dux
Dux H.Dux

Hi Gerald,

We are little unsure about the nature of your issue.

Could you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number, serial number and a brief overview of the pipe installation issue to [email protected] so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

Gordon
Gordon

What is the question


Gerald H.

Gerald H.asked

installing pipes

No answers

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