Dyson

I purchased a Dyson air wrap 6 months ago and it has ceased working altogether. I’ve asked if I can exchange it at the Dyson store I purchased it from and been denied. I must send it to them and be without this product that I use as my only hair dryer until they can inspect it.

Purchased a v7 online .dyson got delivery address incorrect and it was returned to them .phoned and explained i need it in next 3 days .they were aggresive and implicated they were perfect and could not be their fault but would give it high priority and re contact .nothing recieved they have my money but no product .
They have angered the wrong person
This will go further
NEVER BUY OF DYSON

I returned a Dyson Hair Dryer before Christmas and now on the 24th January, I am still waiting for a refund. Each time I enquire about the delay I get a different story. It is unacceptable for it to take over a month even allowing for the Christmas closures. There is one lady that is trying to help but overall I rate Dyson as an organisation very poorly!

I have two Dyson vacuums. One is 6 years old and another 4 years old. The 4 year old stick vacuum has died and I would like to upgrade to one of the newer vacuums. I rang and they said the vacuum is close to being obsolete but because it wasn’t they couldn’t offer me a discount on a new machine. The amount you pay for these vacuums, I’m disappointed that they wont do anything to retain my business. I have to wait for a special to come up or pay the exorbitant price. Great product, crap service

I sent back my Dyson under their 30 day money back guarantee.

Even though they recieved my vacuum in December, I still haven't got a refund and keep getting excuses on when it will be there.

None of the "Customer Service" staff even bother to trace back to the Accounts department to ask them.

Our Animal V6 stick Vacuum decided it was not going to charge up so we rang Dyson help line they replaced battery free then the screws wouldn't do back up they sent a new body free of charge !! Amazing thankyou Dyson x this is excellent service.

Sold me a lemon v8 vacuum, it never worked from day 1 and they keep on wasting my time on the phone sending me pointless parts to try make it work. How about you take your faulty vacuum back and give me a one that works or my money back? I have had no vacuum for weeks and my toddler is eating things off the floor.

Got Dyson V11 for Xmas but had small problem with trigger not turning power off - rang Dyson support on a Sunday and they are sending replacement part in mail by end of week- no questions, NO hassles - absolutely A1 customer support - phone answered call straight away & all sorted within 2 minutes!!!! If they can't sort it over phone, under warranty they replace necessary parts - Thank- you Dyson :)

I have found Dyson to be excellent. I have one of the barrel vacuum cleaners, the stick vacuum cleaner and the hairdryer.
My Barrel cleaner stopped cleaning properly so I searched on youtube and there was a video telling me how to clean all the filters! I followed the instructions and now it is back to 'new'.
The stick one is just awesome for the day-to-day small jobs and it gets used constantly.
Lastly my hairdryer was a gift I received, I would not have paid that much money for a hairdyer but I have to say it is fantastic, dries my hair quickly, so easy to control...just love it.
Thanks Dyson - My daughter also has a range of Dyson products that she loves too!

I have ordered the product a month ago, never got it, never received a tracking, called every day to be told that they would send it on the same day but still didn't get it.

I have bought a Xiaomi for a 1/3 of the price. Same for the vacuum cleaner. Dyson is an overpriced company.

Ordered the AM07 pure cool fan which showed an error message since the fist time I plugged it in. Dyson took over 2 weeks to sort this out with several phone calls to their customer centre. One broken promise after another. Pretty poor experience after paying 400+ for a fan.

Wonderful to use, but my V8 Absolute stick vacuum cleaner stopped working recently only one year after purchase. The customer service centre were fantastic and it was determined that it could be the battery and a new one was promptly sent out. This did not work and I was then sent a replacement main body part, which arrived four days after I called. My vacuum cleaner is now working well. I can't praise the staff from the customer service centre enough. They were amazing and so helpful and friendly.