??!

See the Best Online Shops in 2020 as rated by Australians on ieatwords.com.au.



Reviews

(70)
(14)
(7)
(27)
(203)
  • Product Quality
    2.9 (87)
  • Return Claim MadeYes (30) · No (74)
  • Shipping
    2.6 (31)

Reviewer Photos & Videos

  • More

Carls

CarlsSydney, NSW

Dyson refusing exchange when air wrap has ceased working altogether

published

I purchased a Dyson air wrap 6 months ago and it has ceased working altogether. I’ve asked if I can exchange it at the Dyson store I purchased it from and been denied. I must send it to them and be without this product that I use as my only hair dryer until they can inspect it.

Return Claim MadeYes

Craig W.

Craig W.Sydney, NSW

Dyson badly run and managed

published

Purchased a v7 online .dyson got delivery address incorrect and it was returned to them .phoned and explained i need it in next 3 days .they were aggresive and implicated they were perfect and could not be their fault but would give it high priority and re contact .nothing recieved they have my money but no product .
They have angered the wrong person
This will go further
NEVER BUY OF DYSON


Sue

SueBalwyn

  • 9 reviews

Too slow to refund

published

I returned a Dyson Hair Dryer before Christmas and now on the 24th January, I am still waiting for a refund. Each time I enquire about the delay I get a different story. It is unacceptable for it to take over a month even allowing for the Christmas closures. There is one lady that is trying to help but overall I rate Dyson as an organisation very poorly!

Trent

Trent

  • 6 reviews

Great product but no loyalty offered

published

I have two Dyson vacuums. One is 6 years old and another 4 years old. The 4 year old stick vacuum has died and I would like to upgrade to one of the newer vacuums. I rang and they said the vacuum is close to being obsolete but because it wasn’t they couldn’t offer me a discount on a new machine. The amount you pay for these vacuums, I’m disappointed that they wont do anything to retain my business. I have to wait for a special to come up or pay the exorbitant price. Great product, crap service

Product Quality
Return Claim MadeNo

Very slow and poor customer support

published
Product Quality
Return Claim MadeNo

John N.

John N.Hunter Region, NSW

  • 12 reviews

Refunds not made

published

I sent back my Dyson under their 30 day money back guarantee.

Even though they recieved my vacuum in December, I still haven't got a refund and keep getting excuses on when it will be there.

None of the "Customer Service" staff even bother to trace back to the Accounts department to ask them.

Product Quality
Return Claim MadeYes

Lesley White

Lesley WhiteSydney Surrounds, NSW

Amazing

published

Our Animal V6 stick Vacuum decided it was not going to charge up so we rang Dyson help line they replaced battery free then the screws wouldn't do back up they sent a new body free of charge !! Amazing thankyou Dyson x this is excellent service.

Product Quality
Shipping
Return Claim MadeNo

Justin

JustinIllawarra, NSW

Never order from their website.

published
Shipping
Return Claim MadeNo
1 comment
Dyson
Dyson Team ..Dyson

Tommy G.

Tommy G.

  • 4 reviews

Disgusting service

published

Sold me a lemon v8 vacuum, it never worked from day 1 and they keep on wasting my time on the phone sending me pointless parts to try make it work. How about you take your faulty vacuum back and give me a one that works or my money back? I have had no vacuum for weeks and my toddler is eating things off the floor.

Product Quality
Shipping
1 comment
Dyson
Dyson Team ..Dyson

Horrible customer service

published
Product Quality
Shipping
Return Claim MadeYes
3 comments
Dyson
Dyson Team ..Dyson
Meng Y.
Meng Y.
Dyson
Dyson Team ..Dyson

We are sorry to hear about this however can confirm no emails in [email protected] are over an hour old at time of writing.

Could you please resend your email to this email address and we will only be happy to look into this for you.


Very poor customer service

published
Product Quality
Return Claim MadeYes
2 comments
Dyson
Dyson Team ..Dyson
Pov
Pov

Natalie

NatalieSouthwest, VIC

  • 2 reviews

Brilliant service - even on weekend!

published

Got Dyson V11 for Xmas but had small problem with trigger not turning power off - rang Dyson support on a Sunday and they are sending replacement part in mail by end of week- no questions, NO hassles - absolutely A1 customer support - phone answered call straight away & all sorted within 2 minutes!!!! If they can't sort it over phone, under warranty they replace necessary parts - Thank- you Dyson :)

Product Quality
Return Claim MadeYes

Good shopper

Good shopperVictoria

  • 8 reviews

Love my Dyson products

published

I have found Dyson to be excellent. I have one of the barrel vacuum cleaners, the stick vacuum cleaner and the hairdryer.
My Barrel cleaner stopped cleaning properly so I searched on youtube and there was a video telling me how to clean all the filters! I followed the instructions and now it is back to 'new'.
The stick one is just awesome for the day-to-day small jobs and it gets used constantly.
Lastly my hairdryer was a gift I received, I would not have paid that much money for a hairdyer but I have to say it is fantastic, dries my hair quickly, so easy to control...just love it.
Thanks Dyson - My daughter also has a range of Dyson products that she loves too!

Product Quality
Return Claim MadeNo

Alex

AlexDarwin

  • 5 reviews

Bought a Dyson Small Ball Vaccum - Overly hyped and poor performance.

published
Product Quality
1 comment
Dyson
Dyson Team ..Dyson

CBe

CBeCentral Queensland, QLD

  • Verified customer

Worst customer service ever

published

I have ordered the product a month ago, never got it, never received a tracking, called every day to be told that they would send it on the same day but still didn't get it.

I have bought a Xiaomi for a 1/3 of the price. Same for the vacuum cleaner. Dyson is an overpriced company.

4 comments
Dyson
Dyson Team ..Dyson
CBe
CBe

Thank you for your reply. In the end I got the product with 1 month delay and a few delays. When I asked for compensation your customer service refused to offer it, so not sure what you can do at this stage.

Dyson
Dyson Team ..Dyson

While we don't have your details (and can't ask for them on a public forum), we would kindly encourage emailing us and we will be happy to discuss any further concerns you may have.

Frazer

FrazerSouth East Queensland, QLD

Horrendous Customer Service

published
Shipping
Return Claim MadeNo
1 comment
Dyson
Dyson Team ..Dyson

This is certainly not the experience we would expect at all.

Could you please forward your details to [email protected]? We would value the opportunity to look into this and assist.


Shaunak

ShaunakSydney, NSW

  • 4 reviews

Fan dead on arrival

published

Ordered the AM07 pure cool fan which showed an error message since the fist time I plugged it in. Dyson took over 2 weeks to sort this out with several phone calls to their customer centre. One broken promise after another. Pretty poor experience after paying 400+ for a fan.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Dyson
Dyson Team ..Dyson

Kristin

KristinGreater Melbourne (Inner), VIC

Ridiculous Dyson Purchase Online Service

published
1 comment
Dyson
Dyson Team ..Dyson

GeeEss

GeeEssSydney, NSW

  • 5 reviews
  • Verified customer

Rubbish Customer Service. Won't be buying your products again.

published
Product Quality
Return Claim MadeNo
1 comment
Dyson
Dyson Team ..Dyson

Ann

AnnSydney Surrounds, NSW

Great After Sales Customer Service

published

Wonderful to use, but my V8 Absolute stick vacuum cleaner stopped working recently only one year after purchase. The customer service centre were fantastic and it was determined that it could be the battery and a new one was promptly sent out. This did not work and I was then sent a replacement main body part, which arrived four days after I called. My vacuum cleaner is now working well. I can't praise the staff from the customer service centre enough. They were amazing and so helpful and friendly.

Product Quality
Shipping

Page 1 of 17

Questions & Answers

Chris T.

Chris T.asked

What is the point of saying to register your machine online when it clearly doesn’t work...have tried on several occasions and checked the serial number each time but it says it’s an invalid seri al number ..we bought a V7 stick vacuum from Aldi in Kingaroy on the 19/12/2019...serial number as I am reading it now is G3B-AU-MJR7927A.....can you help ???

1 answer
Dyson
Dyson Team ..Dyson

We certainly wouldn't expect any difficulties in registering your Dyson V7 and can only apologise for any frustration this has caused.

Please forward the serial number of your machine along with your name, address and contact number to [email protected] and our Dyson Experts will only be happy to register your Dyson for you.

We look forward to hearing from you and assisting.


Alan peck

Alan peckasked

We have 2 Dyson vacuum cleaners a sv03 and dc59, we charge them both for up to 24nours and then when we go to use iboth last 1 minute and cut off .this is the second time I have submitted the same complaint but have not received a reply .

1 answer
Dyson
Dyson Team ..Dyson

Sorry to hear you are having trouble with your Dyson machines.

We would kindly encourage you to get in touch with our Dyson Experts via [email protected] We will be more than happy to help get this sorted for you.


PHYLLIS A.

PHYLLIS A.asked

where can i buy a new battery for my dyson

1 answer
Dyson
Dyson Team ..Dyson

A wide variety of batteries can be purchased via https://shop.dyson.com.au/.

If you can't find the right one for your machine or are not sure which one you need, our Dyson Experts are available via [email protected] and happy to help.


Get an answer from our members and Dyson representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.