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Dyson refusing exchange when air wrap has ceased working altogether
I purchased a Dyson air wrap 6 months ago and it has ceased working altogether. I’ve asked if I can exchange it at the Dyson store I purchased it from and been denied. I must send it to them and be without this product that I use as my only hair dryer until they can inspect it.
Dyson badly run and managed
Purchased a v7 online .dyson got delivery address incorrect and it was returned to them .phoned and explained i need it in next 3 days .they were aggresive and implicated they were perfect and could not be their fault but would give it high priority and re contact .nothing recieved they have my money but no product .
They have angered the wrong person
This will go further
NEVER BUY OF DYSON
Too slow to refund
I returned a Dyson Hair Dryer before Christmas and now on the 24th January, I am still waiting for a refund. Each time I enquire about the delay I get a different story. It is unacceptable for it to take over a month even allowing for the Christmas closures. There is one lady that is trying to help but overall I rate Dyson as an organisation very poorly!
Great product but no loyalty offered
I have two Dyson vacuums. One is 6 years old and another 4 years old. The 4 year old stick vacuum has died and I would like to upgrade to one of the newer vacuums. I rang and they said the vacuum is close to being obsolete but because it wasn’t they couldn’t offer me a discount on a new machine. The amount you pay for these vacuums, I’m disappointed that they wont do anything to retain my business. I have to wait for a special to come up or pay the exorbitant price. Great product, crap service
Very slow and poor customer support
Under warrenty they employ AusPost to collect the goods and deliver them to their service centre. They don't pay Auspost express service. Canberra is well connected with Sydney service centre. Any courier will deliver goods on same day if you book in the morning. At the worst it will be delivered next day. But Dyson book it under slow delivery at lower cost My purifier is delivered to Auspost Sydney centre next day. But AusPost kept it in godown for 48 hours and did not action to deliver it to Dyson service which is only 12km away. You call Dys...on they will not follow up with AusPost because their service level agreement with AusPost is only 5 to 7 working days. The same applicable for return delivery also. With Dysonturn around time for service of 5 to 7 days do not expect the equipment to be returned within 1 month.
Refunds not made
I sent back my Dyson under their 30 day money back guarantee.
Even though they recieved my vacuum in December, I still haven't got a refund and keep getting excuses on when it will be there.
None of the "Customer Service" staff even bother to trace back to the Accounts department to ask them.
Our Animal V6 stick Vacuum decided it was not going to charge up so we rang Dyson help line they replaced battery free then the screws wouldn't do back up they sent a new body free of charge !! Amazing thankyou Dyson x this is excellent service.
Never order from their website.
Ordered a Dyson air purifier on the 02/01/2020 from their website. Received an email with tracking number and dispatch notification on the 04/01/2020.
Check the tracking number daily between 06/01 and 10/01 and it is still not registered with the delivery company. Contacted Dyson on the 09/01 asking if they could let me know where the item was and received a response saying that delivery was delayed due to "ongoing bushfire activity" and to check the provided link. The link indicated no delivery delays to the delivery address.
Contacte...d Dyson again on the 09/01 asking once again where the item is located and why was none of the tracking information updated. They said the package had been sent on the "04/01/2020" and "Australia post are currently not loading tracking in their system at the time of shipment due to these recent delays.". Once again blaming "ongoing bushfire activity". Australia Post said they have received "Shipping information from Dyson" but the item has not yet reached any of their sorting facilities. Dyson is blaming Australia Post, yet Australia Post don't have the package. Worst customer service I have ever received, blame shifting and using the current bushfire events as an excuse for poor customer service. Note: I have had numerous other deliveries from Australia Post during this time frame with no issues with tracking or delivery.
Sold me a lemon v8 vacuum, it never worked from day 1 and they keep on wasting my time on the phone sending me pointless parts to try make it work. How about you take your faulty vacuum back and give me a one that works or my money back? I have had no vacuum for weeks and my toddler is eating things off the floor.
Horrible customer service
Don't buy any product from Dyson Website! This is the most horrible service that I have ever had.
I purchased the handheld vacuum which is V11 Torque Drive on 27th November 2022, but I still do not get it now!!! For the first time, they send the product to the wrong address, then it returned to the sender. I sent more than 5 emails and called them several times, they finally re-send the machine after 2 weeks! However, it is the wrong one!! I received a hairdryer! It is really ridiculous! Then I called them again on 6th Jan this year, the serv...ice person said someone will contact me and, but after two days I did not receive any call from them!!! It has been more than one month since I placed this order! I really can not understand how this happened again and again without any apology!!!!
Very poor customer service
Bought V6 stick vacuum cleaner about 2.5 years ago. The vacuum cleaner stopped working so I rang up customer service and was told that I didn't use the vacuum cleaner correctly, hence the battery is flat and to replace the battery it will cost me $85.00. Apparently I have to use it frequently ie. at least once a week and if I use it less frequently, I have to switch off the charger. I was not aware of this as I have not been informed when I purchased this product. The customer service staff advised me that this instructions states on the user m...anually. After hanging up the phone, I went and read the user manual, unfortunately the user does not state this so I don't know what she was talking about. I paid a fair bit of money for this product and would naturally expect it to last longer. I have been a brand loyal customer but I am quite disappointed as the company does not seem to back up their product.
Brilliant service - even on weekend!
Got Dyson V11 for Xmas but had small problem with trigger not turning power off - rang Dyson support on a Sunday and they are sending replacement part in mail by end of week- no questions, NO hassles - absolutely A1 customer support - phone answered call straight away & all sorted within 2 minutes!!!! If they can't sort it over phone, under warranty they replace necessary parts - Thank- you Dyson :)
Love my Dyson products
I have found Dyson to be excellent. I have one of the barrel vacuum cleaners, the stick vacuum cleaner and the hairdryer.
My Barrel cleaner stopped cleaning properly so I searched on youtube and there was a video telling me how to clean all the filters! I followed the instructions and now it is back to 'new'.
The stick one is just awesome for the day-to-day small jobs and it gets used constantly.
Lastly my hairdryer was a gift I received, I would not have paid that much money for a hairdyer but I have to say it is fantastic, dries my hair quickly, so easy to control...just love it.
Thanks Dyson - My daughter also has a range of Dyson products that she loves too!
Bought a Dyson Small Ball Vaccum - Overly hyped and poor performance.
Bought a Dyson Small Ball Vacuum, which has a design fault, for some ridiculous reason the blower is on the bottom. It exhausts air from that vent which blows the hair and dust before the head gets to it to pick up.
I then spend about two weeks to try to solve and get a refund or upgrade to a different model but it was a total waste of time, horrible customer service. The money they spend interacting if put aside could have solved the issue. I also have another handheld vacuum, which also conked after two years.
Dyson as a brand is crap now..., first very expensive products so please don't be sold on the brand. The customer service is also hopeless if you get into difficulty. Spare parts are very expensive.. I have been with them for over 15 years but today, 'I say no more Dyson for me.' Stay away.. Honest feedback and buy some better rated products.
- Verified customer
Worst customer service ever
I have ordered the product a month ago, never got it, never received a tracking, called every day to be told that they would send it on the same day but still didn't get it.
I have bought a Xiaomi for a 1/3 of the price. Same for the vacuum cleaner. Dyson is an overpriced company.
Horrendous Customer Service
I ordered a Dyson V11 Absolute Pro ($1,099) & Dyson Supersonic Hair Dryer ($599.00) totalling $1700 on December 4,
I received confirmation for both products from both Dyson & also from PayPal authorisation payment.
I did receive the V11 but after 12 days I still had no news of the hair dryer. This is a bit disappointing as it was intended as a Christmas present. I sent an email to Dyson Customer Care on Monday December 16, & also managed to talk to a member from the Dyson team that morning who requested I send through the confirmation order e...mail for my Dyson product to their personal Dyson email account & that they would follow up & get in touch. They also stated that if I didn't hear anything in the next 24 hours to send them a reminder. I didn't receive any response & followed up with a reminder email on the Tuesday. Again I was totally ignored which really sums up the care factor, again I sent another email to Dyson Customer Care. Finally my original email from Monday 16 was responded to on Thursday 19th December, where I was informed that the product was out of stock. They then enquired on whether I wanted to order something else, even though they stated it wouldn't arrive before Christmas which I found a little audacious. Prior to being informed that the item was out of stock I had not wanted to go and purchase from elsewhere as payment was still pending & I had no idea on whether it would be processed. Basically 15 days later I am informed that my order was no longer available & this only transpired because I contacted them, I am not sure why they could not have had the courtesy to send me an email informing me that my order was out of stock. I find it is totally unacceptable for a company to send a confirmation email of an order, pre-authorise payment, & then just ignore customers enquiries. Fairly inconvenient at this time of the year. Even their correspondence when it arrives was just pure standard corporate responses & offering another product just highlights that its all about sales. Obviously such a large company can afford to lose customers but people should be informed of the poor service they can expect when dealing with Dyson Customer Care.
Fan dead on arrival
Ordered the AM07 pure cool fan which showed an error message since the fist time I plugged it in. Dyson took over 2 weeks to sort this out with several phone calls to their customer centre. One broken promise after another. Pretty poor experience after paying 400+ for a fan.
Ridiculous Dyson Purchase Online Service
On Black Friday, I ordered a Dyson Airwrap online on dyson.com.au at a discounted price, I did receive a confirmation of order straight away. After one week, the amount is on pending in my bank account so I called Dyson Customer Service, they said the payment was declined but the amount in the my bank account is completely enough for paying that, why it was declined??? Later on, Dyson Team asked me to provide a new bank card to try another time, unfortunately another week gone, I still did not receive what I bought on last 2 weeks. The main thi...ng is I did receive the confirmation of order and Congratulation Text from Dyson. End up I have to call them again and asking the same thing, they said if the first payment was declined, then it won't be success for second time. BUT why you asking my another bank card after the first payment declined. This is ridiculous experience for purchase online, I can buy it through sephora, david jones, myer, but please do not buy from their website. Maybe of the discounted rate, they're not willing to sell......
- Verified customer
Rubbish Customer Service. Won't be buying your products again.
I ordered a replacement battery for our DC45 on 29/11/19.
I noticed there was no AusPost tracking number on the Order verification email but let it slide.
A week later the battery still hadn't arrived so I called Customer Care. I gave the girl the Dyson reference number but she said that without an AusPost tracking number she couldn't tell me where the item was.
She said she would check & get back to me.
I waited 24 hrs & called again (on 9/12/19). This time the consultant ([name removed]) assured me that it would be delivered by the next day ...
Great After Sales Customer Service
Wonderful to use, but my V8 Absolute stick vacuum cleaner stopped working recently only one year after purchase. The customer service centre were fantastic and it was determined that it could be the battery and a new one was promptly sent out. This did not work and I was then sent a replacement main body part, which arrived four days after I called. My vacuum cleaner is now working well. I can't praise the staff from the customer service centre enough. They were amazing and so helpful and friendly.
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Questions & Answers
What is the point of saying to register your machine online when it clearly doesn’t work...have tried on several occasions and checked the serial number each time but it says it’s an invalid seri al number ..we bought a V7 stick vacuum from Aldi in Kingaroy on the 19/12/2019...serial number as I am reading it now is G3B-AU-MJR7927A.....can you help ???
Dyson Team ..Dyson
We certainly wouldn't expect any difficulties in registering your Dyson V7 and can only apologise for any frustration this has caused.
Please forward the serial number of your machine along with your name, address and contact number to [email protected] and our Dyson Experts will only be happy to register your Dyson for you.
We look forward to hearing from you and assisting.
We have 2 Dyson vacuum cleaners a sv03 and dc59, we charge them both for up to 24nours and then when we go to use iboth last 1 minute and cut off .this is the second time I have submitted the same complaint but have not received a reply .
Dyson Team ..Dyson
Sorry to hear you are having trouble with your Dyson machines.
We would kindly encourage you to get in touch with our Dyson Experts via [email protected]. We will be more than happy to help get this sorted for you.
where can i buy a new battery for my dyson
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