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5 questions from our users

Terry C.

Terry C.asked

My Dyson cool has just stopped working. Checked power source, cables, on/ off button, changed battery in remote. 2 years old, worked perfectly up till now. What now?



1 answer
Dyson
Dyson Team ..Dyson

We are sorry to hear your Dyson Cool tower fan isn't working. We would encourage getting in touch with our Dyson Experts via [email protected] or 1800 239 766 (please have your machine handy).

Our team are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEDST.

We look forward to hearing from you and assisting.

JDTurns

JDTurnsasked

Will my Dyson Fan from Australia work in the USA?



1 answer
Dyson
Dyson Team ..Dyson

Apologies for any disappointment, however Dyson Cool AM07 fans sold in the Australia are designed to work on the Austrlian power supply with a voltage of 240V. If used on a 120V power supply, your machine won't work as intended and we can't recommend the use of adaptors or converters.

If we can assist further, please don't hesitate to get in touch via [email protected], we are happy to help.

KimC

KimCasked

Has anyone had a white fan for over a year or two and can tell me if the plastic has gone slightly yellow or hard to keep looking clean? My partner told me to get a black one due to this, but I prefer white.

2 answers
Dyson
Dyson Team ..Dyson

As long as your machine isn't stored in direct sunlight, we wouldn't anticipate any yellowing of a Dyson machine.



For cleaning, we would recommend routinely wiping the machine with a soft dry cloth. When done routinely, this will help avoid any discolouration.

We hope this helps, however if we can assist further our Dyson Experts are available via [email protected] and happy to help.

Dyson
Dyson Team ..Dyson

This is certainly not the behaviour we would expect from any Dyson machine.

Please email [email protected] and we will be happy to help.

Joseph Lau

Joseph Lauasked

What is the difference between AM07 WS and AM07 WHT? I am confuse trying to buy online.

1 answer
Dyson
Dyson Team ..Dyson

Hi Joseph,

Thank you for your query.

In Australia, this would signify the AM07 comes in the silver/white colourway.

If we can assist further, please email [email protected] and we will be happy to help.

Best wishes,

Shan
Facebook.com/Dyson

Rox

Roxasked

What is the difference between the AM07 and the AM08 besides the shape? Does the AM07 ossilate around the room or is it just static?

1 answer
Dyson
Dyson Team ..Dyson

Hi Rox,

Thanks for your question.

The AM07 and AM08 both provide the oscillation function as well as remaining stationary. The AM08 shape design allows it a total airflow of 600 litres/sec with an input power of 60watts, whilst the AM07 has a power input of 56 watts and a total airflow of 500 litres/sec. The AM07 is slightly quieter with a maximum power sound of 64dBa, whereas the AM08 has maximum power sound level is 67dBa as a result of being the more powerful unit of the two.

We hope this satisfactorily answers your question.

Best wishes, Taryn
Facebook.com/Dyson

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