??!

1 question from our users

Sandra Robinson

Sandra Robinsonasked

Big Ball Origin

I have a Dyson Big Ball and while it sucks ok without the head on as soon as i put the head on it blows!! I end up with dirt spread all over the floor and none in the vacuum. What is the solution to this?



1 answer
Dyson
Dyson Team ..Dyson

Hi Sandra,

Thank you for reaching out.

Based on this, it sounds like there is a blockage or restriction in airflow through the machine which can cause this to happen.

For a Big Ball Origin, please remove the floor tool and thoroughly check the airways for anything caught prior to retrying the machine.



If you aren't able to locate any blockages or we can assist further, please reach out to [email protected] and our Dyson Experts will be more than happy to assist further.

Best wishes,

Shan
Facebook.com/Dyson

Get an answer from our members and Dyson representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.