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Dyson Cinetic Big Ball Absolute Questions & Answers
3 questions from our users
Tonyasked
Hi there. We are in Christchurch New Zealand. Our Dyson cinematic has great suction for varying periods of time. Then there is a noise like something popping or a membrane being sucked in, and the suction dies almost totally. This can be almost as soon as you turn it on or can be after 5-6 minutes - seldom longer. The dust container is never very full in fact sometimes it happens when there is next to nothing in it, other times when there is a small amount in the dust container. Can you please advise. It has not always been like this. There is no obvious obstruction anywhere.
1 answer
Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulties with your Dyson Cinetic Big Ball.
We would kindly ask you to review this video to see if there are any obstructions that could cause the machine's safety valve to engage: https://www.youtube.com/watch?v=1o3L4TmQimo
If you have checked your machine as shown in the video and the problem persists, we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be in touch and happy to help.
Annieasked
What is weight of Absolute Barrel vacuum cleaner?
3 answers
Annie, I am not sure about the Absolute as I was reviewing the Allergy...I am not sure if the barrels are the same and its only the attachments that make them different. The only thing I can say, is that they pull around easily and if they do tumble over, they actually turn themselves the right way up. But as to the weight, I have no idea sorry.
Thanks. I bought the Absolute yesterday and it's all good.
Dyson Team ..Dyson
Hi Annie,
Thank you for your query. The machine in use (including the machine, hose, wand and floor tool) weigh 7.64kg.
If we can assist further, please email [email protected] and we will be more than happy to help.
Best wishes,
John R.asked
Will a Dyson pick up tusks of wool which are being shed from our new wool carpet. If so.which model should I buy ?
3 answers
Hi Julie here I cannot say whether my Dyson big Ball would do this as I have not had such a problem as I have an older wool 85%nyon15% mix if I remember rightly but to see how well this DYSON collects up my beautiful fluffy cat fur and of course any garden fodder he brings in having sat in the garden bed for some time. I can however recommend the
www.dyson.com.au/support an online service which solves according to Dyson 80% of the customers issues by using this online service.
I cannot say directly onlythat I am extremely delighted with my Dysonbigball and as I have a physical disability now due to Rheumatoid Arthritis and Early Onset Parkinson's disease I find this product with all of the attachments great.
Dyson Team ..Dyson
Hi John,
Thank you for your query. Any Dyson machine should be able to help with picking up fibres being shed from the carpet. However, a machine with a spinning brush bar will work more efficiently for this purpose.
I would encourage you to email [email protected], and we'll be happy to find t he right Cinetic Big Ball machine for you.
Best wishes,
I have a Dyson Cinetic BigBall Allergy with the turbine brush head and it struggles to pick up white fluff that gets stuck on my black wool carpet. Even after going over it 4-5 times, I still have to bend down to remove bits of fluff manually.
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