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Dyson Cinetic Big Ball Animal Pro

Dyson Cinetic Big Ball Animal Pro Questions & Answers

MPN: 36262390
3.6 from 148 reviews

21 questions from our users

Camdarr

Camdarrasked

Cinetic Big Ball Animal Pro

We’ve had our Dyson Cinetic Big Ball Animal Pro for about 2 years now and have just moved from a place that had wall to wall carpet, to a place that has no carpet and newly-installed hardwood floors. Three questions: 1 & 2. What are the wheels on the unit itself made from and are they ok to pull along the hardwood floor without scratching at all? 3. What are the best tools to use as not to scratch the floor? Thanks!



1 answer
Dyson
Dyson Team ..Dyson

The wheels on your Dyson Cinetic Big Ball machine are made of plastic, with a softer plastic tip on the sides.

While we don't anticipate any difficulties, we would encourage ensuring the wheels are clean prior to use.

For the most delicate cleaning of hard floors, we would encourage using the Swivel Hard Floor Tool, included with your Big Ball Animal Pro.

If we can assist further, please don't hesitate to get in touch with our Dyson Experts via [email protected] Alternatively, if you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.



Amanda W

Amanda Wasked

Cinetic Big Ball Animal Pro

Our power head was accidentally taken over a smelly liquid on the floor and now the brush head smells, can we wash it?

3 answers
Dodokebab
Dodokebab

I’m no expert just someone who purchased one recently. Pretty sure the Dyson rep said not to submerge it in water when washing it. I hunk get said he usual damp cloth wipe over. You probably should actually call Dyson and ask them in case there’s electrical stuff in the head that’ll get damaged if wet. Such a pain that this has happened to you. I hope you manage to get it sorted out ok! Goodluck!

Dyson
Dyson Team ..Dyson

Hi Amanda,

The Turbine head for your machine does not have any electrics as it is driven by the air of the machine, that being said we do not recommend completely submerging the head in water as if not completely dry when used again it will damage the machine.

Try using a damp cloth and if the smell remains please call our helpline on 1800 239 766 with your machine handy.

Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.

Best wishes,

Sam
Dyson Customer Care

Michael W.
Michael W.

Hi honestly send [email protected] say that the motor head stopped working send them pictures as proof and they will send a new one out to you. Otherwise you will be up for $135

Amanda

Amandaasked

Cinetic Big Ball Animal Pro

I’m wondering how to get the smell out of my vacuume . I vacuumed my air conditioning filters with one of the brush tools and my Dyson Cinetic big ball animal pro now my vacuume has the most disgusting smell I literally cannot use it . I wiped out all the canister but not sure how to clean the filters of my vacuume . Please help ! Thank you in advance

4 answers
Judith S.
Judith S.

Hi thanks for your interest but I too have been unable to remove the smell from my Dyson animal pro vacuum. Maybe someone can help us out with this, yet another problem with this Dyson vacuum cleaner.

Amanda
Amanda

I hope so Judith because I literally cannot use mine . It is only a newish machine and the smell is just awful .

Dyson
Dyson Team ..Dyson

We are sorry to hear a smell is coming from your Dyson machine.

Should any form of liquid, damp material or anything pungent enter the machine, this may cause it to harbour a smell. We recommend carrying out the following steps which may dispel any odour.

After emptying, wipe the bin with a soft moist cloth. Please don't remove the bin inner or cone seals whilst washing the clear bin and most importantly ensure that the clear bin is completely dry before placing back onto the machine. Please note that the cyclone top assembly, which attaches on top of the bin, must be removed and is not washable, however can be wiped with a soft dry cloth.

We also recommend to let the hose, floor tool, wand, cyclone and bin of your machine air out for 24-48 hours, ideally somewhere safe, dry and sunny.

If you need further assistance please call us on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm.

Karen I.

Karen I.asked

Cinetic Big Ball Animal Pro

Very disappointed in my machine it only works for about 5 mins then I have to empty it although it's not full or even close to full sometimes it dosnt even work cleaning it out makes a high pitch noise like there is a blockage and loses suction. Not worth the money we paid and now looking for a new vacuum to replace it. Had another machine for years no issues "upgraded" to this one and totally regret it.

3 answers
adam
adam

It sounds like a blockage, give dyson a call they will help you

Karen I.
Karen I.

Thank you

Dyson
Dyson Team ..Dyson

We are sorry to hear about this, it does sound like there is something obstructing the airflow in the machine.

We would kindly ask you to run through the troubleshooting outlined here: https://www.dyson.com.au/SupportHome/Vacuums/Cylinders/Dyson-Cinetic-Big-Ball/214893-01/not-working/pick-up-issue

In the unlikely event this doesn't solve the problem, please email [email protected] with the serial number of your machine and our Dyson Experts will be in touch to help.

Tricky

Trickyasked

Cinetic Big Ball Animal Pro

Can I wash the container of the Dyson big ball pro and why when I remove it does it open sometime and drop dirt everywhere as it doesn’t seem to seal properly

4 answers
Sandy S.
Sandy S.

I haven't experienced this problem so far, but I am still a very new Dyson user. Previously I have washed my vacuum cleaner container rarely and only when needed. I am very particular in making sure nothing sticky or damp gets in it. From what you say it sounds like some dirt is keeping the unit from closing properly affecting its ability to seal hermetically which is important for it to work well. I haven't experienced the unit opening in an unwanted manner, but when I want to empty it I make sure I hold it close to the top of the rubbish bin as I don't want to make a mess. I hope these tips work for you.

Tricky
Tricky

It opens when I’m removing it from the actual vaccum

Simon5353
Simon5353

HI Tricky - in my opinion I wouldnt wash it - too risky. I agree that it does open up - i've been using mine for a few weeks now so have only emptied twice and I have learned now to be super sure the bottom clicks closed. I would agree that it's a bit difficult to shut. I think with a bit more practice i will get the hang of it.

Lisa

Lisaasked

Cinetic Big Ball Animal Pro

My Dyson is blowing a lot of dust out the back, it has only just started doing it. It also now overheats very quickly

4 answers
Dyson
Dyson Team ..Dyson

If the turbine head is blowing dust around, there is most likely a blockage within the turbine head itself.

We recommend to remove the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: https://www.youtube.com/watch?v=LpXtMpytFJc). Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.

In the event you are still experiencing difficulty, or if the dust is coming from another place on the machine, please forward your details to [email protected] and our Dyson Experts will be happy to help.

San
San

Our 2 week old dyson big ball multiflooralso blows dust out the back of the motor as soon as we turn it on. Nothing to do with the turbine had answer provided to client above. Very disappointed. Had Previous dyson for 15 or so years, and it could handle way more dust in its container than this one. Not suited to dusty farmhouse.

Jon Lindsey
Jon Lindsey

Mine too! Have they helped you?

Helmut

Helmutasked

Cinetic Big Ball Animal Pro

How can you attach a Pet Groom tool to a Dyson Cinetic Big Ball Animal Pro

2 answers
Jen H
Jen H

I don't have that attachment. You may need to get an adaptor from the electrical store.

Dyson
Dyson Team ..Dyson

While the Groom tool won't fit directly onto your Cinetic Big Ball Animal Pro, you can use the Quick Release Adaptor (included with your machine) to use your Groom tool. You can see how to attach this here: https://www.youtube.com/watch?v=JvHyqGyVPf0

If we can assist further, our Dyson Experts are available via [email protected] and happy to help.

PenH

PenHasked

Cinetic Big Ball Animal Pro

Why does dust cover the outside of my vacuum cleaner every time I use it? When emptying the barrel the catch is very hard to close and sometimes comes undone when removing the barrel from the machine. I don't think it is sealing properly either. The vacuum is not a year old.

1 answer
Dyson
Dyson Team ..Dyson

We are sorry to hear you are experiencing difficulties with your machine.

So we can best assist, we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be in touch shortly to assist.

Jessica Beckley

Jessica Beckleyasked

Cinetic Big Ball Animal Pro

Is there any difference between the cinetic big ball animal and animal pro other then price and colour?

1 answer
Dyson
Dyson Team ..Dyson

Performance, filtration and durability are identical with these machines, the difference being the accessories that are included in the box.

Both the Cinetic Big Ball Animal and Cinetic Big Ball Animal Pro come with the following:
- Carbon fibre turbine floor tool
- Combination Tool
- Stair Tool
- Swivel Hard Floor Tool
- Tangle-free Turbine Tool

The Cinetic Big Ball Animal Pro, as well as the above, also includes:
- Reach Under Tool
- Carbon Fibre Soft Dusting Brush
- Stubborn Dirt Brush

We hope this helps, however our Dyson Experts are available via [email protected] if we can assist further.

Suze Q

Suze Qasked

Cinetic Big Ball Animal Pro

Cinetic animal pro. Very high noise and dusty smell on startup. Can I fix it?

4 answers
Strickk
Strickk

Go to the horses mouth and check out Dyson website..washing the see thru case with a damp cloth could help.

Sharryn
Sharryn

I have sent mine back to Dyson and they can’t fix it. The high pitched squeal is there to stay I’m afraid.

Suze Q
Suze Q

Thanks people

Rhonda V

Rhonda Vasked

Cinetic Big Ball Animal Pro

Does the Dyson Cinetec Big Ball Animal Pro loose suction when you use the turbo head compared with using multi floor head?

1 answer
Dyson
Dyson Team ..Dyson

Hi Rhonda,

Thank you for your question.

The Turbine head should provide superior performance on carpet. If this is not the case we'd recommend to reach out to our experts directly via email at [email protected]

Best wishes,

Samuel
Facebook.com/Dyson

Jade M

Jade Masked

Cinetic Big Ball Animal Pro

Hi there - I've noticed that my dyson animalpro has started blowing dust out of the vents at the back of the machine; I have ended up with big balls of dust filling the room. The machine is only a couple of months old. Is there a way to clean out a filter??? Thank you in advance.

1 answer
Dyson
Dyson Team ..Dyson

Hi Jade,

Thank you for your query.

I am sorry to hear about this. This certainly shouldn't be happening.

We would kindly ask for you to email your details to [email protected] and our Dyson Experts will be more than happy to assist in getting this sorted.

We look forward to hearing from you.

Best wishes,

Shan

Sharon

Sharonasked

Cinetic Big Ball Animal Pro

My Dyson Cinetic Big Ball doesn't seem to work properly on the carpet. I used to have a Dyson previously that had a turbo head on it and it worked so well this new one doesn't seem to pick up the fluff as easy. I feel that there isn't half as much suction as the old one. Is the turbine head really turbo like the old style turbo heads? If it is, why doesn't it have as much suction when I use it on the carpets. Works great on the tiles.

3 answers
Dennis b
Dennis b

Ours has two heads one for carpet and one for hard floors to be honest I’ve never bothered using the hard floor one

Sharon
Sharon

Yes our one does too. The hard floor one works great its just the carpet one doesn't seem to work very well. I use both heads and swap them depending on which floor it is. Thanks for your reply, I appreciate it.

Dyson
Dyson Team ..Dyson

Hi Sharon,

Thank you for your query.

Sorry to hear you are having trouble using your machine on carpets. We would kindly ask for you to forward your details to [email protected] and our Dyson Experts will be more than happy to help.

We look forward to hearing from you.

Best wishes,

Shan

Cobes84

Cobes84asked

Cinetic Big Ball Animal Pro

The sides of my Dyson cinetic big ball animal pro have come off when I open the brand new box ?
( I did buy if off someone and it's been in the box new for two years )
What should I do as this vacuum will be out of warranty and it's never been used !
Help i really want to use it

1 answer
Dyson
Dyson Team ..Dyson

Hi Cobes,

Thanks for your question and sorry to hear this has occurred.

The machine will need to be assessed at a Dyson service centre. So we can arrange this for you, please email us at [email protected] including your contact details, your product review and the machine's serial number and we will in touch to help you.

Best wishes,

Mira
www.facebook.com/dyson

Susan M

Susan Masked

Cinetic Big Ball Animal Pro

I recently purchased a big ball pro and now its like the spinning head blows instead of sucks. Its literally one month old. I have cleaned the chambers and made sure there are no obvious blockages, any suggestions?

2 answers
HELENVASILIOU
HELENVASILIOU

Hi Susan, mine does the same on the porcelain tiles, it's excellent on carpet <STILL>. I only got it in October.

Dyson
Dyson Team ..Dyson

Hi Susan,

Thanks for your question.

As the turbine head is powered by the suction from the motor, we'd recommend to fully check the machine over as shown here: https://www.youtube.com/watch?v=1o3L4TmQimo, also remove the turbine head and check it over as shown here: https://www.dyson.com.au/support/cy23_new/dyson-cinetic-big-ball-animal-pro/my-machine-is-not-working/floor-tool-is-not-working-correctly/turbine-head-not-working/strong-check-the-turbine-head

If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.

Best wishes,

Mira
Facebook.com/Dyson

Kirsty M

Kirsty Masked

Cinetic Big Ball Animal Pro

HI We have long and thick Carpet in out home. I currently have the Dyson V8 cordless vacuum and whilst it is great on the tiles, it is not quite good enough on the carpet. Would the Animal Cinetic Big ball have a better suction than the V8 Stick?

1 answer
Dyson
Dyson Team ..Dyson

Hi Kirsty,

Thanks for your question.

The suction on your V8 can be boosted by switching it to the Max power mode which increases the suction to 115 Air Watts, however this will shorten the run time to around 7 minutes. Please also ensure you are using the correct Motorhead for the floor type, the correct head is the purple Direct Drive Motorhead as pictured under in the "In the Box" here: http://shop.dyson.com.au/vacuum-cleaners/handstick/v8-absolute-164527-01

The Cinetic Big Ball Animal Pro does have stronger suction, at 250 Air Watts and has a larger bin. It comes with a Turbine Head, in which the rotating brush is powered by suction.

If you have any further questions please reach out at [email protected] and we will be happy to help.

Best wishes,

Mira
Facebook.com/Dyson

katie

katieasked

Cinetic Big Ball Animal Pro

what type of filter is used in the Big Ball Machines?

2 answers
Cass
Cass

The Dyson Big Ball does not have any filter.

Dyson
Dyson Team ..Dyson

Hi Katie,

Thanks for your question.

Our Cinetic Big Ball machines have no filters to wash or replace.

The machine does have an inaccessible internal post-motor HEPA filter that ensures the air leaving the machine is cleaner than the air going in. This filter will never need any owner maintenance and will last the lifetime of the machine.

If you have any further questions, please email us at [email protected] and we will be happy to assist.

Best wishes,

Mira
Facebook.com/dyson

Sheree McKay

Sheree McKayasked

Cinetic Big Ball Animal Pro

Is there a carrier for all of the attachments? I have the animal pro.

1 answer
Dyson
Dyson Team ..Dyson

Hi Sheree,

Thanks for your question.

You can attach a second tool holster to your machine to hold another two tools.
The tool holsters can be purchased for $15 our helpline on 1800 239 766. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm.

Best wishes,

Mira
Facebook.com/dyson

Megan

Meganasked

Cinetic Big Ball Animal Pro

Does the dyson big ball animal pro scratch high gloss tiles?

5 answers
Danzel
Danzel

I am sorry but I do not know if it scratches high gloss tiles as I do not have high gloss tiles in my house. I use it on carpet and really do not like the vacuum cleaner...Its really not worth the money....

Teresa
Teresa

Don't buy it!

Megan
Megan

Im in love with it but want to make sure it doesn't scratch tiles

Kathy

Kathyasked

Cinetic Big Ball Animal Pro

My Dyson cone tic big ball animal machine which is around 4 weeks old accumulates all the dirt in the back of the machine and not in the bottom of the cylinder what's wrong? My other Dyson I had for 12 years and no problem

1 answer
Dyson
Dyson Team ..Dyson

Hi Kathy,

Thank you for your query.

When dust enters the bin, it is spun out of the airflow. At the bottom of the dust bin, there are plastic baffles to catch the dirt/hair/fluff and keep it down. If it weren't going to be caught, these would keep spinning and negatively affect the performance of the machine.

The way your dust bin fills depends on some factors, primarily the type of dust and dirt, and also the speed in which the particles enter the dust bin. If the majority of your debris is smaller, such as dust particles, sand, grit, etc.like, it is more likely to evenly fill the bin bottom to top (like a glass held unevenly under the tap).

If more carpet fibres, hairs threads, etc. are sucked through the machine, the fibres can catch onto each other as they spin through the dust bin. The baffles at the bottom will catch them, and they will tend to bundle together and build up and out from the one spot.

We hope this has satisfactorily answered your query today. If we can be of any further assistance or further information is required, please don't hesitate to email us back or call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm.

Best wishes,

Shan
Facebook.com/Dyson

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