Dyson Cinetic Big Ball Animal Pro Questions & Answers

The wheels on your Dyson Cinetic Big Ball machine are made of plastic, with a softer plastic tip on the sides.

While we don't anticipate any difficulties, we would encourage ensuring the wheels are clean prior to use.

For the most delicate cleaning of hard floors, we would encourage using the Swivel Hard Floor Tool, included with your Big Ball Animal Pro.

If we can assist further, please don't hesitate to get in touch with our Dyson Experts via [email protected]. Alternatively, if you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.

Hi Amanda,

The Turbine head for your machine does not have any electrics as it is driven by the air of the machine, that being said we do not recommend completely submerging the head in water as if not completely dry when used again it will damage the machine.

Try using a damp cloth and if the smell remains please call our helpline on 1800 239 766 with your machine handy.

Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.

Best wishes,

Sam
Dyson Customer Care

We are sorry to hear a smell is coming from your Dyson machine.

Should any form of liquid, damp material or anything pungent enter the machine, this may cause it to harbour a smell. We recommend carrying out the following steps which may dispel any odour.

After emptying, wipe the bin with a soft moist cloth. Please don't remove the bin inner or cone seals whilst washing the clear bin and most importantly ensure that the clear bin is completely dry before placing back onto the machine. Please note that the cyclone top assembly, which attaches on top of the bin, must be removed and is not washable, however can be wiped with a soft dry cloth.

We also recommend to let the hose, floor tool, wand, cyclone and bin of your machine air out for 24-48 hours, ideally somewhere safe, dry and sunny.

If you need further assistance please call us on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm.

We are sorry to hear about this, it does sound like there is something obstructing the airflow in the machine.

We would kindly ask you to run through the troubleshooting outlined here: https://www.dyson.com.au/SupportHome/Vacuums/Cylinders/Dyson-Cinetic-Big-Ball/214893-01/not-working/pick-up-issue

In the unlikely event this doesn't solve the problem, please email [email protected] with the serial number of your machine and our Dyson Experts will be in touch to help.

If the turbine head is blowing dust around, there is most likely a blockage within the turbine head itself.

We recommend to remove the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: https://www.youtube.com/watch?v=LpXtMpytFJc). Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.

In the event you are still experiencing difficulty, or if the dust is coming from another place on the machine, please forward your details to [email protected] and our Dyson Experts will be happy to help.

While the Groom tool won't fit directly onto your Cinetic Big Ball Animal Pro, you can use the Quick Release Adaptor (included with your machine) to use your Groom tool. You can see how to attach this here: https://www.youtube.com/watch?v=JvHyqGyVPf0

If we can assist further, our Dyson Experts are available via [email protected] and happy to help.

We are sorry to hear you are experiencing difficulties with your machine.

So we can best assist, we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be in touch shortly to assist.

Performance, filtration and durability are identical with these machines, the difference being the accessories that are included in the box.

Both the Cinetic Big Ball Animal and Cinetic Big Ball Animal Pro come with the following:
- Carbon fibre turbine floor tool
- Combination Tool
- Stair Tool
- Swivel Hard Floor Tool
- Tangle-free Turbine Tool

The Cinetic Big Ball Animal Pro, as well as the above, also includes:
- Reach Under Tool
- Carbon Fibre Soft Dusting Brush
- Stubborn Dirt Brush

We hope this helps, however our Dyson Experts are available via [email protected] if we can assist further.

Hi Rhonda,

Thank you for your question.

The Turbine head should provide superior performance on carpet. If this is not the case we'd recommend to reach out to our experts directly via email at [email protected].

Best wishes,

Samuel
Facebook.com/Dyson

Hi Jade,

Thank you for your query.

I am sorry to hear about this. This certainly shouldn't be happening.

We would kindly ask for you to email your details to [email protected] and our Dyson Experts will be more than happy to assist in getting this sorted.

We look forward to hearing from you.

Best wishes,

Shan

Hi Sharon,

Thank you for your query.

Sorry to hear you are having trouble using your machine on carpets. We would kindly ask for you to forward your details to [email protected] and our Dyson Experts will be more than happy to help.

We look forward to hearing from you.

Best wishes,

Shan

Hi Cobes,

Thanks for your question and sorry to hear this has occurred.

The machine will need to be assessed at a Dyson service centre. So we can arrange this for you, please email us at [email protected] including your contact details, your product review and the machine's serial number and we will in touch to help you.

Best wishes,

Mira
www.facebook.com/dyson

Hi Susan,

Thanks for your question.

As the turbine head is powered by the suction from the motor, we'd recommend to fully check the machine over as shown here: https://www.youtube.com/watch?v=1o3L4TmQimo, also remove the turbine head and check it over as shown here: https://www.dyson.com.au/support/cy23_new/dyson-cinetic-big-ball-animal-pro/my-machine-is-not-working/floor-tool-is-not-working-correctly/turbine-head-not-working/strong-check-the-turbine-head

If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.

Best wishes,

Mira
Facebook.com/Dyson

Hi Kirsty,

Thanks for your question.

The suction on your V8 can be boosted by switching it to the Max power mode which increases the suction to 115 Air Watts, however this will shorten the run time to around 7 minutes. Please also ensure you are using the correct Motorhead for the floor type, the correct head is the purple Direct Drive Motorhead as pictured under in the "In the Box" here: http://shop.dyson.com.au/vacuum-cleaners/handstick/v8-absolute-164527-01

The Cinetic Big Ball Animal Pro does have stronger suction, at 250 Air Watts and has a larger bin. It comes with a Turbine Head, in which the rotating brush is powered by suction.

If you have any further questions please reach out at [email protected] and we will be happy to help.

Best wishes,

Mira
Facebook.com/Dyson

Hi Katie,

Thanks for your question.

Our Cinetic Big Ball machines have no filters to wash or replace.

The machine does have an inaccessible internal post-motor HEPA filter that ensures the air leaving the machine is cleaner than the air going in. This filter will never need any owner maintenance and will last the lifetime of the machine.

If you have any further questions, please email us at [email protected] and we will be happy to assist.

Best wishes,

Mira
Facebook.com/dyson

Hi Sheree,

Thanks for your question.

You can attach a second tool holster to your machine to hold another two tools.
The tool holsters can be purchased for $15 our helpline on 1800 239 766. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm.

Best wishes,

Mira
Facebook.com/dyson

Hi Kathy,

Thank you for your query.

When dust enters the bin, it is spun out of the airflow. At the bottom of the dust bin, there are plastic baffles to catch the dirt/hair/fluff and keep it down. If it weren't going to be caught, these would keep spinning and negatively affect the performance of the machine.

The way your dust bin fills depends on some factors, primarily the type of dust and dirt, and also the speed in which the particles enter the dust bin. If the majority of your debris is smaller, such as dust particles, sand, grit, etc.like, it is more likely to evenly fill the bin bottom to top (like a glass held unevenly under the tap).

If more carpet fibres, hairs threads, etc. are sucked through the machine, the fibres can catch onto each other as they spin through the dust bin. The baffles at the bottom will catch them, and they will tend to bundle together and build up and out from the one spot.

We hope this has satisfactorily answered your query today. If we can be of any further assistance or further information is required, please don't hesitate to email us back or call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm.

Best wishes,

Shan
Facebook.com/Dyson