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Dyson Cinetic Big Ball Animal Questions & Answers
8 questions from our users
Buzzardasked
The cy22. when you turn it on dust comes out of the exhaust.even when canister is off, I hold my hand over the suction hole then remove my hand and a huge amount of dust comes out.why?
3 answers
Dyson Team ..Dyson
Hi there,
Thank you for your query.
We are sorry to hear about this. We certainly wouldn't expect this behaviour from any Dyson machine.
For assistance we would kindly ask you to email [email protected] and our Dyson Experts will be in touch and happy to help.
We sent it out to be serviced.. thank you
Your post motor filter has probably fallen apart....like ours.
Mouseasked
My Dyson big ball animal has suddenly started spinning in the wrong direction so it’s just pushing animal hair all over the carpet. How do I get going in the right direction?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query. I am sorry to hear about this, however we are happy to help.
If the turbine head is blowing dust around, there is most likely a blockage within the turbine head itself.
We recommend to remove the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: https://www.youtube.com/watch?v=LpXtMpytFJc). Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.
In the unlikely event you are still experiencing difficulty, please email [email protected] and our Dyson Experts will be happy to further assist.
Best wishes,
Shan
Wendyasked
I have the Dyson chimeric big ball and cannot figure out how to switch the suction to floors from the tool wand. Help?
1 answer
Dyson Team ..Dyson
Hi Wendy,
Thank you for your query.
I am sorry to hear about this, we are happy to help.
You can see a video here showing how to use the accessories on your Cinetic Big Ball: https://youtu.be/YSVwJNx3ZSs?t=115
If we can assist further, please email [email protected] and our Dyson Experts will be in touch and happy to help.
Best wishes,
Shan
samtheboxerasked
I just purchased the Big Ball canister Animal. It has amazing power, however, it's very difficult to push on carpet. My carpet is not that thick. Am I doing something wrong?
4 answers
We bought the same Cinetic two days ago, and trying to use it today, the vacuum was very hard to push on our low-pile carpet. The suction was so strong that it lifted the carpet where the vacuum was used for 30 seconds. I see that Dyson has avoided providing an answer to your problem. I await their response with keen interest.
There is a suction control (Red Switch) on the musclehead tool which can be moved to reduce suction hence making it easier to push
Yes, indeed there is suction control. But to use it the entire time I vacuum is a bit ridiculous. I think the carpet attachment needs to be wider for fewer passes and redesigned to move smoother. Other than that one issue this vacuum is the best!
cwbasked
Why does my dyson fill the air with dust? Coming out of the back of machine
2 answers
Mine has never done that, maybe it’s a fault, I would contact Dyson immediately
Dyson Team ..Dyson
Hi there,
This is certainly not something we would expect your machine to do.
Please reach out to our Dyson Experts via [email protected] and our team will be more than happy to help and get this sorted.
Best wishes,
Paul Dasked
We have a dysentery cinetic animal the vac is very powerful but my wife has found it impossible to use on carpet she has to use both hands to move the vac and has now developed tennis elbow I’ve cleaned the head but it’s still difficult to move even on minimum power can dysentery help with this issue?
1 answer
Dyson Team ..Dyson
Hi Paul,
Thank you for your question.
We would like to learn more of your situation, please send an email through to [email protected] with your contact details and the serial number of your machine.
Alternatively you can contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.
Best wishes,
Samuel
Facebook.com/Dyson
Fiona Pasked
I’m very disappointed with my Dyson Cinetic Big Ball Animal.. when using the floor tool it is leaving lines of dust/dirt .. ? Is it a fault in my tool? Or is it something that happens to other people?
1 answer
Dyson Team ..Dyson
Hi Fiona,
I am sorry to hear you are disappointed with your machine.
Please reach out to our Dyson Experts via [email protected] and we will be more than happy to help and discuss your concerns.
We look forward to hearing from you.
Best wishes,
MJwasked
I wish i had found this dyson review site before i purchased one.Now i feel i wasted $900 .Have any of you ladys had success with dyson on having your faulty dyson fixed ? please advise.thank you .Mark
2 answers
Dyson Team ..Dyson
Hi Mark,
Thank you for reaching out on Product Review.
If your machine has faulted we would hope to have the opportunity to offer our support as the machine is covered by a 2 year Dyson guarantee. Please contact us on 1800 239 766 when you are at home with the machine for assistance.
Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.
Looking forward to hearing from you soon.
Best wishes, Taryn
Facebook.com/Dyson
Hi Mark,
I am in the same position as you are.
My Dyson Bigball Cinetic Allergy vacuum doesn't appear faulty, it just turned out to be $760 dollars worth of disappointment.
There was a 30 day money back guarantee available for a while but now your only option is to sell it on Gumtree or eBay or send it in for repair - which doesn't really help when you regret the Dyson purchase because your 10 year old vacuum still does a better job.
Good luck.
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