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Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
sueMid North Coast, NSW
- 2 reviews
Quick, easy, light and efficient
The suction is possibly stronger than I thought and you definitely need to put on the floor head and not use the turbo head when on lino or it will lift it up it is so powerful.It's light. A bit louder than I thought but thats certainly no problem. The maneuvering is pretty good. The machine still gets stuck when I go around corners and I have to go back and pull it around. It then kind of rolls and gets going. Its easy to empty which is great and hasn't clogged at all. My house is large and has lots of rugs, carpet, lino and wooden floors so t...Read more
here is a mixture . It sometimes sucks up a rug so I need to go slowly. The house is 60 sq metres. I finish in half the time it used to take with my vax. I wouldn't swap it. Just sometimes wish I had considered the battery operated Dyson's. But, value for money. I'm impressed.Similar opinion? Write a review on ieatwords.com.au!
Great for my pets
Best one we have had so far
for our 6 cats and 2 teenagers it picks up all the fluff from all over our home and cleans their rooms greatspotlessv and makes my life easy
We have had two other vaccum cleaners in the past and with the cats they never measured up
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Karen ForbesMetropolitan Adelaide, SA
- 5 reviews
- 2 likes
Love it
I replaced a Dyson c7 with this model, at the time I was a bit concerned about comparable performance, I really shouldn't have been. So so much easier to use,, lighter, easier to store, all in all I should've changed years ago!!! I have a dog and this machine is every bit as good as its bigger brother :)
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Find out how Dyson Cinetic Big Ball Animal compares to other Barrel Vacuum Cleaners
Know better, choose better.
Sally HSydney, NSW
- 4 reviews
Worst customer service, machine poor form
Dyson convinced me to buy this after my old dyson died. The second I took it out the box and started vacuuming it would not pick up tiny leaves when pulling the handle back towards you, then glass broke and it sucked it up but when I turned the vacuum off they all came crumbling down, they sent me a rubber monster head instead of the turbine head and it leaves black dust lines everywhere that you have to go over and left dirt on my couches. They told me to use a different head for each: carpet, tile, stairs, couch! I said I don't want it, pleas...Read more
e replace with another dyson that works, they have had my vacuum for 3 weeks, said it is working according to manufacturing specifications said they were returning it a week ago and I still don't have it! Worst customer service in history: about 20 calls and emails and no one calls back and still at step one and no vacuum!3 comments
Exactly why would I call again, to waste more time, you can reply out loud on this forum for the public to see how you treat your customers not hide on the phone, offer me a solution..oh wait Dyson do... Read more
esn’t care as long as they have your money. I asked for an exchange not a refund, I wanted a machine that works, but they ignored me, I have 3 clear videos showing it not sucking dirt, leaves, glass and leaving marks on my couch, have some integrity Dyson. Shame on you. DO NOT BUY THEIR VACUUM, awful!Dyson Team ..Dyson
Hi Sally,
I am sorry to hear of your disappointment, however we can't assist further on this forum for privacy. ... Read more
To discuss further, please email [email protected] (this email address has recently changed) and we will be in touch shortly. Best wishes, ShanSimilar opinion? Write a review on ieatwords.com.au!
Terrible After Care Service for Darwin NT
I have always loved Dyson Vacuum Cleaners. They are great quality and you get what you pay for. The problem I have is living in Darwin NT. My vacuum has had a problem with the wheel cover, nothing too alarming. Unfortunately I have been told by Adrian from Dyson Customer Service that I have to send the vacuum from Darwin to either Adelaide or Sydney to get the vacuum fixed. Darwin used to have a vacuum company called Mr. Vac a few years ago who would fix all vacuums but has since closed down. I am not happy that I have to send the vacuum away, could understand it if I live in a small town. This problem of after care service in Darwin definitely effects my decision as to whether I would buy another Dyson again.
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HydroWollongong
Design and functionality? A Cinetic comparison.
Had a DC08 for 12 years with only a couple of design bugs such as the noise, weight, and height of the hard wood head but otherwise, this was an excellent cleaner only replaced due to lack of spare parts. I replaced the power head, had to free the motor brushes once but simply couldn't glue the handle when that eventually cracked.
So, the Cinetic:
- The first time used the children ran downstairs asking what the loud noise was. Yes, it is loud.
- Ball runs really smoothly across the floor with easy mobility
- Hard plastic sides for both v...Read more
3 comments
Dyson Team ..Dyson
Hi Hydro,
Thanks for your review.... Read more
Static on the wand can sometimes occur when the ambient humidity levels are low, and with certain carpet fibres, this is quite uncommon we would expect it will reduce over time, and when the air humidity increases. Alternatively for a quicker resolution, please use an antistatic dryer sheet (available in the laundry aisle of most supermarkets) and wipe this over the affected part of the machine. To make bin emptying easier, please empty it as soon as the dust and debris reaches the max line on the side of the bin rather than allowing it to wrap around the cyclone shroud area. For more assistance please reach out at [email protected] and we will be happy to help. Best wishes, Mira Facebook.com/DysonThanks Mira,
To clarify, the hair gets entangled well before we get to the max capacity line. The majority of the dirt accumulates to the rear of the barrel which from a design perspective shows tha... Read more
t there is a modelling shortfall on behalf of the engineers. I have photos and happy to share with the Dyson team but hey, there is no way that they shouldn't already be aware of these aspects since it should have been recognised during design testing.Well, it's now Jan 19 so that is 19 months of use. Thoughts moving forward: I contemplated returning the product as it didn't do what it said on the box. How so? You will always need to stick your h... Read more
and up into the barrel to get out the balls of dust entangled in the hair wrapped around the barrel. So it's not a clean no fuss empty procedure. The flimsy locking latch on the dust compartment fails to lock easily on each close so if someone less familiar with the vacuum uses it, be prepared to have it empty all over the place when you go to empty it next time.Similar opinion? Write a review on ieatwords.com.au!
bretannMetropolitan Adelaide, SA
- 31 reviews
- Cinetic Big Ball Animal
- Verified purchase
NOT outstanding and over-priced
Good suction and not noisy. Initially I dispensed with the turbo head on carpets as the machine ran very hot and smelled. Its possibly why there is only a two year guarantee. Components, switches etc are lighter and flimsier than my old DC 23, which died after 7 years 8 months of gradually losing suction. The machine itself is much heavier to lug upstairs. Unfortunately sales staff only had scant knowledge of the machine and really pushed for an extended warranty
4 comments
Dyson Team ..Dyson
Hi Bretann,
Thanks for your review.... Read more
We would not expect the machine to run hot unless there is something impeding the airflow. Please check over the machine for blockages as shown here: https://www.youtube.com/watch?v=SdzQtZp9SJg&index=3&list=PLDfU9nMES75PQOGQwSwR43dM-XhgdD4n8 And here: https://www.youtube.com/watch?v=1o3L4TmQimo Separate the bin from the cyclone as shown here: https://www.youtube.com/watch?v=27sRt2fcwag and tap the cyclone with your hand repeatedly to remove the excess dust. If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further. Best wishes, Mira Facebook.com/DysonAre you serious? It ran hot on the very first use straight from the carton
Dyson Team ..Dyson
Hi Bretann,
Warm air will be expelled from the motor, and that is normal, however hot air and an unusual smell is not to be expected.... Read more
Please reach out at [email protected] or call the helpline on 1800 239 766 for further assistance. We are open 8am to 8pm Monday to Friday, and 8.30am to 4pm on Saturday and Sunday, Eastern Standard Time. Best wishes, Mira Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
AnneMelbourne australia
- 4 reviews
Great vacuum
This machine is great very quiet fantastic suction makes cleaning my Hardwood floors stress free and the Dyson has fantastic suction cleaning with my carpet it is very easy to manoeuvre the only problem is pushing the Dyson around it is almost to strong but this makes the Dyson better
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Karyn CAU
- 2 reviews
Not 2 bad.
Beautiful strong suction. Bit wobbly to pull around. We have 2 in our home, one of the wheels of one has already broken off only a week old.. but will obviously refund it, and give the benefit of the doubt due to owning a number of dysons in the past and never having an issue. But other than this, been awesome so.far.
1 comment
Dyson Team ..Dyson
Hi Karyn,
Thanks for your review, and sorry to hear about this.... Read more
Please send us an email to [email protected] to report this and we will be happy to help. Best wishes, Mira Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
Find out how Dyson Cinetic Big Ball Animal compares to other Barrel Vacuum Cleaners
Know better, choose better.
Geoff TysonWerrington County Sydney
- 4 reviews
- Cinetic Big Ball Animal
- Verified purchase
Not bad but not great
The suction is good and I have no issue with that aspect. My issue is with the standard floor head which has 2 smaller holes in the head that suck up dust and dirt rather than one larger hole. They are also angled at 90 degrees from the floor rather than facing down to the floor, weird really. The smaller holes mean that when you vacuum up a small piece of paper, it can actually block 50% of your available suction capacity which is far from ideal. I also think the floor head is far too flexible to the point where it is very easy not to have the...Read more
vacuum head properly fixed flush to the floor for maximum suction. In terms of the turbo carpet head, it just doesn't work. I have tried various ways of vacuuming the carpet and reread the instruction manual several times but it just doesn't work at all really. My previous 14 year old Dyson was far more efficient and I was able to raise the carpet pile with one sweep on the vacuum cleaner. Overall, it's ok but I wouldn't rave about it.Similar opinion? Write a review on ieatwords.com.au!
CclbalindSYDNEY
- 5 reviews
- 2 likes
Got a new Dyson, now missing my shark so much
I used to have a shark navigator but now I have a Dyson and It doesn't come close. I really dread vacuuming now.
The Dyson is continually getting blocked. The rollers are always in a tangle. Suction seems to come and go. After vacuuming the carpets don't even look clean. It cost so much money and I really regret it. I took it back to the store to see if it was faulty within the first month of purchase and was assured nothing was wrong with it.
1 comment
Dyson Team ..Dyson
Hi there,
I am sorry to hear your Dyson machine isn't performing as you'd expect. ... Read more
Please reach out to our Dyson Experts via [email protected] and we will be more than happy to discuss any concerns and assist. We look forward to hearing from you. Best wishes, Shan Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
Brett MAU
- 8 reviews
- 1 like
Good but not great
Everyone raves about Dyson vacuums so i bought one. It sucks up most things without getting anything deeper down in the carpet. Great on lino floors and comes with good attachments to clean around skirting boards and window sills. One side on the big ball came off within a month of use, no big deal, fixed it myself. There are better vacuums out there.
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AshleySydney
- 8 reviews
Love it
Best vacuum I have ever got it's so powerful picks up all the dust from the carpet never seen it carpet this clean before it's very powerful what I love picks stuff up what you can't even see on the floor the quality of the vacuum is amazing I love it so much best vacuum
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CassBOWRAL
- 5 reviews
- 3 likes
Powerful suction
This cleaner has the strongest suction of any cleaner we have owned. We replaced our old Dyson after more than 15 years after a major part broke. We always thought it was powerful. . This one is quite heavy to carry and use but is extremely powerful. The barrel emptying and replacing took a while to master but we won. It is amazing at how much pet hair it picks up (our furry dog and cat are continually unravelling).
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Kuma62Sydney, NSW
- 2 reviews
- Cinetic Big Ball Animal
- Verified purchase
Your older Dyson probably does the job better
We wanted this model to replace our 9 year old DC22 Motorhead because we were tired of using a chopstick to wrangle the dust out of it. Unfortunately, the Cinetic only gets about two thirds as much dust out of the carpet and the dust jams up the back of the canister where you can't see it, rather than filling properly - so the extra bin capacity can not really be utilised. The bin emptying mechanism is a BIG step forward and the suction is reasonably good, but if you are used to an older motorhead the performance is clearly inferior. I returned it after 1 use. A triumph of marketing over engineering.
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Find out how Dyson Cinetic Big Ball Animal compares to other Barrel Vacuum Cleaners
Know better, choose better.
JomidPerth
- 6 reviews
- 12 likes
- Cinetic Big Ball Animal
- Verified purchase
A bit pricey but vacuums perfect
For those who wonder this works on the carpet the answer is yes it collects dust, particles and particularly my wife's blonde hair which is hard to see on a yellow carpet very nice. She loves to vacuum twice a week. Actually we found out that how the previous machine was bad that now she is collecting so much hair each time from our carpet.
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Isaac
- 4 reviews
- 1 like
Amazing
As usual for a Dyson product, great build qualitym quiet considering the power and of course will last for the years to come. I think it's great to pay a bit more money and get a good quality product that will last, instead of spending a tiny bit every time and spending more.
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Tanny DMelbourne
- 4 reviews
- Cinetic Big Ball Animal
- Verified purchase
It's ok
Not terrible, not great. Was expecting a little bit more suction. Average weight, moves around fine, a little troublesome when trying to turn it while vacuuming.
Would be nice if each attachment came with some instructions as to how it's meant to be used, or at least the name of the attachment so I could find out how it attaches online.
Bought it on sale for around 600, even at that price it's bordering on a little too pricey for what it is.
My wheel hasn't fallen off yet after 1 month. Fingers crossed it doesn't happen.
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EveMelbourne
- 7 reviews
- 7 likes
Best vac I've ever had
I bought this vacuum because German Shepard fur killed my last one. Wasn't sure what to expect for the price but had previously bought the Dyson bladelss fan and loved it. The Cinetic Big Ball is a fantastic product! It has a large barrel and doesn't lose suction regardless of how full the barrel is. It's light weight, easy to maneuver and rights itself if it tips over. The turbo cleaning head is just amazing. I ran it over my mattress while spring cleaning and was really surprised at how much dust, hair, dry skin etc it had picked up. This is...Read more
without a doubt the best $750 I have every spent. I vac everyday to pick up fur from 2 dogs and 3 cats, sometimes twice a day if we are having people come over and the floors need a quick tidy. This machine never tires, it just keeps going. Highly recommendedSimilar opinion? Write a review on ieatwords.com.au!
samSouth East Queensland, QLD
- 5 reviews
The best Vacuum cleaner
Easily one of the best Vacuum cleaners money can buy. What used to cost $899 now costs $699 and getting it on Ebay on a 15% discount further makes it a great value. All brushes work well and the build quality and design of all tools are too good. Suction is more than adequate while some say other brands have greater suction. This si more than enough. Even with his suction, the carpet brush moves smoothly over carpets. The dust container is pretty large and can hold a lot of dust. Emptying the container is easy too. Sometimes the thing does not lock back well. Storage of the item is simple too. The attachments can be stored in a cover and the vacuum can be stored
Overall if you can afford it, you should buy it.
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Questions & Answers
Buzzardasked
The cy22. when you turn it on dust comes out of the exhaust.even when canister is off, I hold my hand over the suction hole then remove my hand and a huge amount of dust comes out.why?
3 answers
Dyson Team ..Dyson
Hi there,
Thank you for your query.
We are sorry to hear about this. We certainly wouldn't expect this behaviour from any Dyson machine.
For assistance we would kindly ask you to email [email protected] and our Dyson Experts will be in touch and happy to help.
We sent it out to be serviced.. thank you
Your post motor filter has probably fallen apart....like ours.
Mouseasked
My Dyson big ball animal has suddenly started spinning in the wrong direction so it’s just pushing animal hair all over the carpet. How do I get going in the right direction?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query. I am sorry to hear about this, however we are happy to help.
If the turbine head is blowing dust around, there is most likely a blockage within the turbine head itself.
We recommend to remove the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: https://www.youtube.com/watch?v=LpXtMpytFJc). Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.
In the unlikely event you are still experiencing difficulty, please email [email protected] and our Dyson Experts will be happy to further assist.
Best wishes,
Shan
Wendyasked
I have the Dyson chimeric big ball and cannot figure out how to switch the suction to floors from the tool wand. Help?
1 answer
Dyson Team ..Dyson
Hi Wendy,
Thank you for your query.
I am sorry to hear about this, we are happy to help.
You can see a video here showing how to use the accessories on your Cinetic Big Ball: https://youtu.be/YSVwJNx3ZSs?t=115
If we can assist further, please email [email protected] and our Dyson Experts will be in touch and happy to help.
Best wishes,
Shan
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Dyson Team ..Dyson
Hi Sally,
Sorry to hear about this.... Read more
To discuss this further with us please reach out at [email protected], and we will respond as soon as possible. Best wishes, Mira Facebook.com/Dyson