The multi floor head is a constant struggle. It makes vacuuming carpets a nightmare. Instead of gliding over the carpet like every other vacuum I have ever used this thing lowers the blue strips that are supposed to be brushes and drags badly. Pushing the head is not possible. You have to lift, place it in position and pull heavily towards you.
The top handle is downright stupid. because it is a loop above the tube, it twists your wrist badly.

Works great on tiles, struggles on carpet floors. Has anyone else found it just doesn’t pick a great deal up on carpet floors? I have tried all settings and find I am constantly picking up after it like I do for my infant child. I’ve previously owned older model Dyson that worked great on carpet. Disappointed.

The musclehead of this vacuum cleaner is total rubbish - ridiculously designed. We have had other Dyson vacuum cleaners which were well designed, but this one really "sucks." Suction is so great the muscle head sticks to the the carpet and scratches the polished floors even on the low suction setting. It's not called a "muscle head" for nothing!! So brutal to move - needs to be more like a hovercraft than a limpid clam. The designers certainly need to go back to the drawing boards. Meanwhile here I am cursing and looking for an alternative head with bristles instead of hard plastic ribbing.

i use this vacuum daily on a number of floor types, wood and tile being the main two. It has never let me down. My family have been customers of Dyson our entire lives and refuse to use anything else. There quality is amazing and dealing with complaint, purchases or anything else is always smooth and a positive experience.

Very disappointed with the overall quality and performance. Not enough variation in suction. Emptying the canister is not easy and has often clicked open as it is taken out of it's holder. The on/off switch is too small as is the cord rewind. Vacuum rod is too large and difficult to use. Attachments are poorly designed for the purpose intended.

Was initially happy with this cleaner. Had issues with the multi floor head after about 12 months of use, it kept lifting off the floor and losing suction. Dyson kindly replaced the head, but with a different one, not the same as came with the purchase. Whether its the new head or not,bit seems to have loss suction, skims over the floor without picking up dirt/dust. Have previously been a Vax user but went with a Dyson on friend and family recommendations. Should have stuck with a Vax.

My first Dyson nearly 10 years ago was amazing, this one is still good on hard floors (where I could use a broom) but a real struggle to get carpet clean. I have to scrub the carpet then often pick up a ball of fluff or kids hair my hand & feed it into the suction. Its mildly better than my $70 Aldi special but nearly 10x the price. No its not blocked just ineffective on carpet. Surely I dont have to spend 100s extra on an animal head to actually pick anything up from the carpet? I persisted for 3 months as I was so excited to have a Dyson again but now I just want my money back and a vacuum that works on carpet! Oh, and emptying it is a nightmare, dust everywhere from the cheap plastic release button that often gets stuck!

Okay, so I did fall for the hype and the (mostly) excellent reviews. But - and to be fair this is relevant to all bagless vacuums - open the canister to empty it and fine dust escapes into the air. And you have to open it frequently with pets. If the latches aren't secured, you can get a pile of dust all over the machine too. The head isn't great at picking everything up (takes longer to clean the house than my old non-Dyson) but feels sturdy. Bottom line - okay but for the money, look elsewhere if you have pets.

I bought this vacuum in June and have had nothing but trouble with it. The multi head doesn't even make contact with the carpet so nothing gets picked up. Dyson used to be the go to manufacturer and this is our 4th dyson, I have 2 cordless dysons and older bagless that I now use for the cars. I was looking for a good vacuum for the bigger jobs but I won't be buying Dyson again.

Durable and functions well. But over priced. You are paying for quality with strong suction. Don't use this on floor boards or polished tiles or you'll see scratches after. It works best for carpets. Put a Dyson label on the vacuum and expect to pay a 50 - 70% premium.

I've found this vacuum ok on hard (tiled) floors but it has the same problem as every other vacuum I've ever used - it doesn't get right into where the floor meets the wall so I have to sweep these areas before I even get the vacuum out.

As for cleaning carpet - forget it! I have tried my vacuum on every possible setting (i.e. the red slide setting mechanism on the cleaning head) and cannot get all the dirt up no matter how many times I go over it.

Sorry, big waste of money!

Would not recommend this vacuum to anyone with carpet of any type.

The vacuum is good when it is used on carpet. But it scratches the hardfloors especially when they are polished. It is due to the tiny 2 small wheels under the musclehead. It left nasty scratches on the floor. If there are solutions that anyone at Dyson know of, I would like to know. A good vacuum otherwise.

Very strong suction. I got this one after my old Hoover died and this Dyson hasn't disappointed. After vacuuming, the place feels very clean, including the air. I don't even see little dust particles floating in the air after finishing vacuuming. Emptying the cannister, however, isn't a breeze as it is advertised. I have to empty the cannister and tap gently on the top a few times to remove all the dust. Overall, very satisfied.

I saved my money to by this product as it was all that you heard was the best brand money could buy. I had purchased a Miele cat and dog previously but was sick and tired of having to buy bags for it . So I changed. What a terrible decision that was. The first time I used it fabulous heavy duty suction. Then the next time a bit less and within a month no better than the cheap vacuums. So disappointed with this as I spent a lot of money on it. Will never buy another Dyson product overated.

It's a great vacuum all round the mucsel head tool, the extensible pole and all the attachments it comes with.
The suction is awesome and pick up a lot of dirt and pet hair from the carpet. It's cinetic technology is great. The barrel is big so you can do the whole house before it needs to be emptied. And the other feature I like is there is no filter to clean

I use this vacuum predominantly on hard floor. It is very powerful. It's very easy to maintain. Please note that all bagless vacuum cleaners need to have their filters cleaned regularly for optimum performance.

I use the vacuum over different types of flooring - tiles and carpet
I have found that it is fantastic depending on which head you use. The one that is standard works reasonably ok.
It is definitely the best vacuum I have used but for the money...........it could be better