Dyson Cinetic Big Ball Questions & Answers

Under normal circumstances, we wouldn't expect vibration from your Cinetic Big Ball machine. Some may come from the Turbine head (if your machine is so equipped), however this shouldn't be excessive.

If we can assist further, please forward your details to [email protected] and our Dyson Experts will be in touch shortly.

If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.

When dust enters the bin it is spun out of the airflow. At the bottom of the dust bin there are plastic baffles to catch the dirt/hair/fluff and keep it down. If it wasn’t going to be caught, these would keep spinning and negatively affect the performance of the machine. Please be assured this is completely normal operation.

If we can assist further, our Dyson Experts are available via [email protected] and happy to help. If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.

It does sound like something untoward is happening with your machine, however I am sure we can help.

Please unplug your machine and get in touch with our Dyson Experts via [email protected] or 1800 239 766 (please just have your machine handy). Our helpline is available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST.

We look forward to hearing from you and assisting.

This is certainly not what we would expect. We would kindly encourage forwarding your query, contact details and the serial number of your machine to [email protected]. Once received, our Dyson Experts will be in touch very shortly to assist.

We would encourage unplugging your Dyson Cinetic Big Ball and getting in touch with our helpline on 1800 239 766 when you have your machine handy.

Our Dyson Experts will be happy to help assess the situation and assist in getting your machine sorted.

We look forward to hearing from you and assisting.

To remove any blockages from within the floor tool, we would recommend pushing something long and flexible (such as a piece of poly piping) through the floor tool to remove any blockages you aren't able to reach.

If we can assist further, our Dyson Experts are available via [email protected] and happy to help.

Hi Amanda,

The Turbine head for your machine does not have any electrics as it is driven by the air of the machine, that being said we do not recommend completely submerging the head in water as if not completely dry when used again it will damage the machine.

Try using a damp cloth and if the smell remains please call our helpline on 1800 239 766 with your machine handy.

Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.

Best wishes,

Sam
Dyson Customer Care

To confirm, Dyson machines as a whole are designed to outlast the guarantee period with the filter designed to only need replacing if something untoward happens within the motor of the machine. The filter of the machine isn't expected to need any maintenance, cleaning or replacement under normal use.

While we can't predict a lifespan of the machine as a whole, every time an owner is in touch with us, it is handled case by case, regardless of the guarantee status.

Please also be aware the Dyson Guarantee in Australia hasn't been reduced, we always have offered a two year guarantee on new machines.

Should you wish to discuss further, our Dyson Experts are available via [email protected] and happy to help.

We are sorry to hear a smell is coming from your Dyson machine.

Should any form of liquid, damp material or anything pungent enter the machine, this may cause it to harbour a smell. We recommend carrying out the following steps which may dispel any odour.

After emptying, wipe the bin with a soft moist cloth. Please don't remove the bin inner or cone seals whilst washing the clear bin and most importantly ensure that the clear bin is completely dry before placing back onto the machine. Please note that the cyclone top assembly, which attaches on top of the bin, must be removed and is not washable, however can be wiped with a soft dry cloth.

We also recommend to let the hose, floor tool, wand, cyclone and bin of your machine air out for 24-48 hours, ideally somewhere safe, dry and sunny.

If you need further assistance please call us on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm.

We certainly don't expect your machine to exhaust any dust out of the machine.

We would kindly encourage getting in touch with our Dyson Experts via [email protected] and we will be happy to help get this sorted.

The Dyson Cinetic Big Ball range of machines don't have a filter that needs to be replaced. The filter in the ball of the machine is designed to last the lifetime of the machine.

Should dust be blowing out, something isn't quite right with your machine. Please just forward your details to [email protected] and we will be happy to organise for it to be brought into your nearest service centre.

Dyson machines are designed for cleaning up household dust and debris, and as such, we recommend not using the machine on building dust, plaster, ash, rubble and the like.

We hope this helps, however if we can assist further, our Dyson Experts are available via [email protected] and happy to help.

The Dyson Cinetic Big Ball Animal Pro and Dyson Cinetic Big Ball Animal+ have the same suction power, filtration, durability and performance. Both machines come in the box with the Carbon Fibre turbine cleaner head, swivel hard floor tool, Tangle-free Turbine Tool, Combination tool and Stair Tool.

In addition to the above, the Dyson Cinetic Big Ball Animal+ comes with the Groom Tool, designed to provide mess free vacuum-assisted dog grooming.

While Cinetic Big Ball Animal Pro doesn't include the Groom Tool, it does include the Stubborn dirt brush, Reach Under tool and Carbon Fibre Soft Dusting brush. This machine is no longer part of our current range at time of writing, however some machines may still be available in retail.

We hope this helps, however if we can assist further, our Dyson Experts are available via [email protected] and happy to help.

We are sorry to hear about this, it does sound like there is something obstructing the airflow in the machine.

We would kindly ask you to run through the troubleshooting outlined here: https://www.dyson.com.au/SupportHome/Vacuums/Cylinders/Dyson-Cinetic-Big-Ball/214893-01/not-working/pick-up-issue

In the unlikely event this doesn't solve the problem, please email [email protected] with the serial number of your machine and our Dyson Experts will be in touch to help.

We are sorry to hear about this. We would encourage unplugging the machine and contacting our Dyson Experts via [email protected]. Please include your name, address, contact number and the serial number of your machine.

Our Dyson Experts will be in touch and happy to help.

If the turbine head is blowing dust around, there is most likely a blockage within the turbine head itself.

Understanding you have checked the machine for blockages, we recommend to remove the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: https://www.youtube.com/watch?v=LpXtMpytFJc). Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine and it should work as normal.

In the unlikely event you are still experiencing difficulty, please email our Dyson Experts via [email protected] and we will only be happy to help get this sorted.

If the turbine head is blowing dust around, there is most likely a blockage within the turbine head itself.

We recommend to remove the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: https://www.youtube.com/watch?v=LpXtMpytFJc). Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.

In the event you are still experiencing difficulty, or if the dust is coming from another place on the machine, please forward your details to [email protected] and our Dyson Experts will be happy to help.

While the Groom tool won't fit directly onto your Cinetic Big Ball Animal Pro, you can use the Quick Release Adaptor (included with your machine) to use your Groom tool. You can see how to attach this here: https://www.youtube.com/watch?v=JvHyqGyVPf0

If we can assist further, our Dyson Experts are available via [email protected] and happy to help.

We are sorry to hear you are experiencing difficulties with your machine.

So we can best assist, we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be in touch shortly to assist.

We are sorry to hear you are experiencing difficulties with your Dyson Cinetic Big Ball.

We would kindly ask you to review this video to see if there are any obstructions that could cause the machine's safety valve to engage: https://www.youtube.com/watch?v=1o3L4TmQimo

If you have checked your machine as shown in the video and the problem persists, we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be in touch and happy to help.