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Dyson Cinetic Big Ball Questions & Answers (page 2 of 5)
Multi Floor, Animal Pro, Animal, etc...98 questions from our users
PenHasked
Why does dust cover the outside of my vacuum cleaner every time I use it? When emptying the barrel the catch is very hard to close and sometimes comes undone when removing the barrel from the machine. I don't think it is sealing properly either. The vacuum is not a year old.
1 answer
Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulties with your machine.
So we can best assist, we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be in touch shortly to assist.
Tonyasked
Hi there. We are in Christchurch New Zealand. Our Dyson cinematic has great suction for varying periods of time. Then there is a noise like something popping or a membrane being sucked in, and the suction dies almost totally. This can be almost as soon as you turn it on or can be after 5-6 minutes - seldom longer. The dust container is never very full in fact sometimes it happens when there is next to nothing in it, other times when there is a small amount in the dust container. Can you please advise. It has not always been like this. There is no obvious obstruction anywhere.
1 answer
Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulties with your Dyson Cinetic Big Ball.
We would kindly ask you to review this video to see if there are any obstructions that could cause the machine's safety valve to engage: https://www.youtube.com/watch?v=1o3L4TmQimo
If you have checked your machine as shown in the video and the problem persists, we would kindly ask you to forward your details to [email protected] and our Dyson Experts will be in touch and happy to help.
Jessica Beckleyasked
Is there any difference between the cinetic big ball animal and animal pro other then price and colour?
1 answer
Dyson Team ..Dyson
Performance, filtration and durability are identical with these machines, the difference being the accessories that are included in the box.
Both the Cinetic Big Ball Animal and Cinetic Big Ball Animal Pro come with the following:
- Carbon fibre turbine floor tool
- Combination Tool
- Stair Tool
- Swivel Hard Floor Tool
- Tangle-free Turbine Tool
The Cinetic Big Ball Animal Pro, as well as the above, also includes:
- Reach Under Tool
- Carbon Fibre Soft Dusting Brush
- Stubborn Dirt Brush
We hope this helps, however our Dyson Experts are available via [email protected] if we can assist further.
C. Underwoodasked
Hi we have a near new Dyson Big Ball (still under warranty) and have noticed that there is an irritating squealing coming from the handle.
Seems that there it is poorly sealed and so is whistling. Is extremely annoying.
If holding it together with both hands it won't whistle.
Is this a common problem? Is there a simple fix?
3 answers
I am not Dyson, But there ia a plastic loop trigger that you activate to reduce suction pressure for ease of use on carpets. If it is not that and is the connections on the hose that I would take back to retailer for them to contact Dyson to replace hoses or the whole unit if under warranty. Suggest you do this through the retailer because Dyson are very difficult to get hold of over the phone. Once into Dyson I have found they will back up their warranties
Regards
Frank P
Thanks Frank
Dyson Team ..Dyson
Sorry to hear you are having an unusal sound coming from the handle of your machine. This is certainly not something we would expect.
We would kindly ask you to forward your details (and the serial number of your machine, found under the dust bin) to [email protected] and our Dyson Experts will be in touch to help get this sorted.
Melasked
Hi I purchased this product a week ago, I was excited as it is the first expensive vacuum cleaner that I have ever purchased. I now an regretful as all it does is push the dirt around in the air, Ive checked tutorials etc and have no blockages its hopeless is your product covered under the consumer guarantee act?
3 answers
Dyson Team ..Dyson
We are sorry to hear you are having trouble with your Dyson machine, we are happy to help. Could you please email [email protected] with your details? Our Dyson Experts will be in touch and happy to help get this sorted.
I have the same vacuum cleaner and it to has poor suction, blows dust everywhere. No point vacuuming as the air is filled with dust defeats the whole purpose the vacuum cleaner is only 18 months old and this has been a problem for a long time as well as the extra noise/ squealing. I clean as per instructions. Very disappointed my first Dyson was sooo much better. Wondering why I waisted so much money.
Our Big Ball finally died ( motor ) after a few years of use. Ours ejected dust out the rear motor exit constantly. I thought why not, may as well pull it apart to see what was going wrong inside. To my surprise....the large post motor filter had large holes in the element....so blowing dust out constantly...around our house and down our lungs. This part should never fall apart...but ours did not long after we bought it. This vacuum also has no pre motor filter...so the motor and compartment was full of fine dust, no wonder the motor cried no more. Why no pre motor filter ??? This is the last Dyson we buy.
Imogenasked
Hello.
Our vacuum has almost no suction. Once it is turned on, it is at 100% for about two seconds and then there is an audible sound when the suction is lost.
When I take the canister away and put my hand over the hose hole, I can feel full suction but once it is all back together - no such luck.
I am not sure which of the big ball ones we have - it is purple if that helps!! :)
Looking forward to a positive solution.
Cheers ~ Imogen.
2 answers
Dyson Team ..Dyson
Hi Imogen,
Thank you for your query.
Sorry to hear you are experiencing a loss of suction with your Dyson Cinetic Big Ball machine, we are happy to help.
We would kindly ask you to go through the troubleshooting outlined in the video via this link: https://www.youtube.com/watch?v=SxpwmCPj6uU
This should help you get your machine back up and running, however if you still experiencing a loss of suction, please email [email protected] with your details and our Dyson Experts will be in touch and happy to help get this sorted for you.
Hello. The video didn't address the issue at all I am afraid. I had already watched that video however it was good to view it again..just in case.
I will now need to e-mail to the address you supplied - thank you for that contact.
Regards,
Buzzardasked
The cy22. when you turn it on dust comes out of the exhaust.even when canister is off, I hold my hand over the suction hole then remove my hand and a huge amount of dust comes out.why?
3 answers
Dyson Team ..Dyson
Hi there,
Thank you for your query.
We are sorry to hear about this. We certainly wouldn't expect this behaviour from any Dyson machine.
For assistance we would kindly ask you to email [email protected] and our Dyson Experts will be in touch and happy to help.
We sent it out to be serviced.. thank you
Your post motor filter has probably fallen apart....like ours.
Richard Lewisasked
How do I get the dusty foul smelling smell out of my Dyson big ball?
2 answers
Sorry I don't know. I have only had mine a week.
Dyson Team ..Dyson
Hi Richard,
Thank you for your query.
We are sorry to hear a smell is coming from your Dyson machine.
Should any form of liquid or damp enter the machine, this may cause it to harbour a smell. We recommend carrying out the following steps which may dispel any odour.
After emptying you may rinse the clear bin in cold water as per the instructions in your user guide, ensuring that no detergents are used. Please don't remove the bin seals whilst washing the clear bin and most importantly ensure that the clear bin is completely dry before placing back onto the machine. Please note that the cyclone top assembly, which attaches on top of the bin, must be removed and is not washable.
We also recommend to let the hose, cyclone, floor tool and wand of your machine air out for 24-48 hours, ideally somewhere safe, dry and sunny.
If you need further assistance please call us on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EDST.
Best wishes,
Shan
Marjorie M.asked
My dyson is hard to push, the filter side when I rotate it left while vacuuming it’s hard to push?
1 answer
Dyson Team ..Dyson
Hi Marjorie,
Thank you for your query.
I am sorry to hear about this, so we can best assist we would kindly ask you to email [email protected] with your details and our Dyson Experts will be in touch and happy to help.
We look forward to hearing from you and assisting.
Best wishes,
Shan
PenHasked
I have the Cinetic Big Ball Animalpro and find that the dust collects only at the rear of the cylinder making it difficult to see when it has reached the maximum line. My previous vacuum spun the dust/dirt right around. Is this the normal operation?
3 answers
Dyson Team ..Dyson
Hi there,
Thank you for your query. We are happy to help.
When dust enters the bin it is spun out of the airflow. At the bottom of the dust bin there are plastic baffles to catch the dirt/hair/fluff and keep it down. If it wasn’t going to be caught, these would keep spinning and negatively affect the performance of the machine.
The way your dust bin fills depends on a number of factors, primarily the type of dust and dirt, and also the speed in which the particles enter the dust bin. If the majority of your debris is smaller, such as dust particles, sand, grit etc, it is more likely to evenly fill the bin bottom to top (think like a glass held unevenly under the tap).
If more carpet fibres, hairs threads etc are sucked through the machine, the fibres can catch onto each other as they spin through the dust bin. The baffles at the bottom will catch them, and they will tend to bundle together and build up and out from the one spot.
We hope this has satisfactorily answered your query today. If we can be of any further assistance or further information is required please don't hesitate to email our Dyson experts via [email protected] or call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.
Best wishes,
Shan
Thank you Shan. I also have a problem with dragging the vacuum over carpets - it is really hard to push, even when releasing suction at the handle. Is there a multi-floor attachment with this model, or do I need to change heads from carpet to hard floors?
Many thanks,
Pen
Dyson Team ..Dyson
Hi Pen,
Thank you for your query.
So we can assist with finding the right floor tool for you, we would kindly ask you to email [email protected]. Alternate floor tools are available and our Dyson Experts will be in touch and happy to help find the right floor tool for your home.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Rosieasked
I have the Dyson big ball multi floor, when I use it on the timber floors it is leaving a rubber streak everywhere.
It looks like scratches but when I rub it comes away. I can’t really walk around the whole house afterwards rubbing off all the marks. I’ve tried adjusting the suction.
Has anyone else had this problem?
1 answer
Dyson Team ..Dyson
Hi Rosie,
Thank you for your query.
I am sorry to hear you are experiencing rubber left on your floor. This is certainly not what we expect from any Dyson machine.
We would kindly ask you to email [email protected] with your details and our Dyson Experts will be in touch and happy to assist.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Mouseasked
My Dyson big ball animal has suddenly started spinning in the wrong direction so it’s just pushing animal hair all over the carpet. How do I get going in the right direction?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query. I am sorry to hear about this, however we are happy to help.
If the turbine head is blowing dust around, there is most likely a blockage within the turbine head itself.
We recommend to remove the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: https://www.youtube.com/watch?v=LpXtMpytFJc). Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.
In the unlikely event you are still experiencing difficulty, please email [email protected] and our Dyson Experts will be happy to further assist.
Best wishes,
Shan
Wendyasked
I have the Dyson chimeric big ball and cannot figure out how to switch the suction to floors from the tool wand. Help?
1 answer
Dyson Team ..Dyson
Hi Wendy,
Thank you for your query.
I am sorry to hear about this, we are happy to help.
You can see a video here showing how to use the accessories on your Cinetic Big Ball: https://youtu.be/YSVwJNx3ZSs?t=115
If we can assist further, please email [email protected] and our Dyson Experts will be in touch and happy to help.
Best wishes,
Shan
Robertasked
Our Dyson canister cinectic ball has good suction but with head attached and brush spinning wont pick up anything dog hair just piles up against head assembly. Noticed that lever on handle no longer adjusts brush speed, any help?
2 answers
Unfortunately my brush head has stopped rotating so won’t pick up any fluff at all. I have emailed Dyson and received a reply with suggestions for fixing the problem - so far they have been unsuccessful.
Dyson Team ..Dyson
Hi Robert,
Thank you for your query. Sorry to hear about this, we are happy to help.
We recommend to remove the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleanerhead that retains the brushbar counterclockwise (as shown here: https://www.youtube.com/watch?v=LpXtMpytFJc). Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleanerhead and clear out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.
In the unlikely event you are still experiencing difficulty, please email [email protected] and our Dyson Experts will be happy to assist further.
Best wishes,
Shan
Marzasked
Hi I am having trouble trying to find a head floor brush for this vacuum. Any suggestion where to find one?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query, we are happy to help.
While the Musclehead included with your machine will work across both carpets and hard floors, should you prefer a separate hard floor tool please be assured there is one available. To order, please give our Dyson Experts a call on 1800 239 766 with your machine handy. Our team are available Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EDST.
We look forward to hearing from you and assisting.
Best wishes,
Shan
Suze Qasked
Cinetic animal pro. Very high noise and dusty smell on startup. Can I fix it?
PPPasked
I got Dyson Cinetic Big Ball and used for Carpet, and I am not totally satisfied. Looking at the reviews and comments, I thought I got the right vacuum, but, looks like I got wrong one to use for carpet. This model come with a flat head with blue rubber thing which makes it hard to drag as well.
Any idea, if this is the correct model to use for the carpet or I have to buy another accessories to get it working in carpet?
1 answer
Dyson Team ..Dyson
Hi there,
Thank you for your query, we are happy to help.
We can confirm all Dyson Cinetic Big Ball machines are suitable for use on carpets and hard floors. The Musclehead of your machine will automatically adjust between the two surfaces. That being said, if you do find the head hard to push, we encourage you to move the red slider on the front of the head away from the "MAX" setting, this should make the machine easier to push.
I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to assist further.
Best wishes,
Shan
Nilesh Masked
I just bought multifloor. I had to hard push the muscle head to carpet. I tried to reduce suction to the lowest but still I feel like I’m dragging the head to the carpet. Does the blue thing on muscle head should be lower or closed in while on carpet? I feel like the blue thing on muscle head is down all the time.
2 answers
Close it I would think.
Dyson Team ..Dyson
Hi Nilesh,
Thank you for your email.
I am sorry to hear you are having trouble using the MuscleHead on your carpets.
So we can best assist, we would kindly ask you to email [email protected] with your details and our Dyson Experts will be happy to help.
We look forward to hearing from you.
Best wishes,
Shan
Carissaasked
I have a Dyson cinetic big ball multifloor vacumm it is just over 12mths old and a few days ago I was vacumning and there was a yucky smell coming out of the back vents. What would be causing this? How do I get rid of it?
1 answer
Dyson Team ..Dyson
Hi Carissa,
We are sorry to hear a smell is coming from your Dyson machine.
Should any form of liquid or damp enter the machine, this may cause it to harbour a smell. We recommend carrying out the following steps which may dispel any odour.
After emptying you may rinse the clear bin in cold water as per the instructions in your user guide, ensuring that no detergents are used. Please don't remove the bin seals whilst washing the clear bin and most importantly ensure that the clear bin is completely dry before placing back onto the machine. Please note that the cyclone top assembly, which attaches on top of the bin, must be removed and is not washable.
We also recommend to let the hose, floor tool, bin, cyclone and wand of your machine air out for 24-48 hours, ideally somewhere safe, dry and sunny.
This should help, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to further assist.
Best wishes,
Shan
samtheboxerasked
I just purchased the Big Ball canister Animal. It has amazing power, however, it's very difficult to push on carpet. My carpet is not that thick. Am I doing something wrong?
4 answers
We bought the same Cinetic two days ago, and trying to use it today, the vacuum was very hard to push on our low-pile carpet. The suction was so strong that it lifted the carpet where the vacuum was used for 30 seconds. I see that Dyson has avoided providing an answer to your problem. I await their response with keen interest.
There is a suction control (Red Switch) on the musclehead tool which can be moved to reduce suction hence making it easier to push
Yes, indeed there is suction control. But to use it the entire time I vacuum is a bit ridiculous. I think the carpet attachment needs to be wider for fewer passes and redesigned to move smoother. Other than that one issue this vacuum is the best!
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