Dyson Cinetic Big Ball Questions &amp; Answers (page 4 of 5 )

I have a cinetic big ball Dyson multifloor but I do not know if the blue part on the musclehead is supposed be down while doing timber flooring or up. Anyone?

1 answer

Dyson Team ..Dyson2 years ago

Hi there,

Thanks for your question.

The purple seal around the underside of the musclehead floor tool should be in a down position when the machine is switched on and the floor tool is on a hard floor surface, it should retract upwards when on carpet. Please note that you can also adjust the suction using the 2 red sliders on the top of the head.

Please note that the suction needs to be going through the head for it to be able to adjust.

If you need further assistance please reach out to our Dyson experts at [email protected] including your contact details, a description of the issue and the machine's serial number and we will be more than happy to help.

Best wishes,

Mira
www.facebook.com/dyson

Rainasked 2 years ago

Cinetic Big Ball Allergy

I have a Dyson 214891-01 Cinetic Big Ball Allergy Barrel Vacuum and recently bought a Dyson 920018 Swivel Hard Floor Attachment, but it does not fit my vacuum! This is despite it being advertised as "fits all models except DC01, DC21 Motorhead, DC23 Motorhead and cordless models". Is there an adapter to make it fit?

1 answer

Dyson Team ..Dyson2 years ago

Hi Rain,

Thank you for your query.

In the box included with your Cinetic Big Ball machine at time of purchase, there is an adaptor included to allow use of accessories purchased at store. You can see it in use here: https://www.youtube.com/watch?v=iGAgc2Cw6wg

If we can assist further, please just reach out via [email protected] and we will be more than happy to help.

Best wishes,

Catherine Casked 2 years ago

Cinetic Big Ball Allergy

I have just brought this today, great suction lasted about 10 minutes, it already doesnt suck very well! Emptied it and checked for blockages (definatly not, because i only vacuumed a small area). This is so disappointing! Does anyone have advice?

2 answers

Dennis2 years ago

I would take straight back to your retailer for an exchange.

Dyson Team ..Dyson2 years ago

Hi Catherine,

Thank you for reaching out.

I am sorry to hear about this, understanding you have checked for blockages, we would encourage you to double check just in case. You can find our blockage checkpoints here: https://www.dyson.com.au/support/cy23_new/dyson-cinetic-big-ball-allergy/my-machine-is-not-working/checking-for-blockages-step-by-step-guide-dmft/removing-blockages-from-the-turbine-head

If this doesn't solve the problem, please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be happy to help. Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm AEDST.

Best wishes,

cwbasked 2 years ago

Cinetic Big Ball Animal

Why does my dyson fill the air with dust? Coming out of the back of machine

2 answers

Ttt2 years ago

Mine has never done that, maybe it’s a fault, I would contact Dyson immediately

Dyson Team ..Dyson2 years ago

Hi there,

This is certainly not something we would expect your machine to do.

Please reach out to our Dyson Experts via [email protected] and our team will be more than happy to help and get this sorted.

Best wishes,

Paul Dasked 2 years ago

Cinetic Big Ball Animal

We have a dysentery cinetic animal the vac is very powerful but my wife has found it impossible to use on carpet she has to use both hands to move the vac and has now developed tennis elbow I’ve cleaned the head but it’s still difficult to move even on minimum power can dysentery help with this issue?

1 answer

Dyson Team ..Dyson2 years ago

Hi Paul,

Thank you for your question.

We would like to learn more of your situation, please send an email through to [email protected] with your contact details and the serial number of your machine.

Alternatively you can contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.

Best wishes,

Samuel
Facebook.com/Dyson

Keith Hasked 2 years ago

We recently purchased a Big Ball Multi Floor. It is difficult to push on the carpet even with the suction adjustment on the head at minimum.
My wife was able to use our old turbo head with no problem, but she will struggle with this new vacuum.
Please advise a fix or, alternatively, state Dyson's policy regarding refund/replacement under "fit for use" provisions?

Thanks,

Keith

5 answers

Lynne2 years ago

Hi Keith,
I have found the same thing. Hard floors are great but carpet is more awkward. I've found if you don't push as hard and angle the vacuum it becomes a bit less resistant. I also use the motorised head from the car cleaning kit which is so much better. I'd contact Dyson directly and state your problem. They are always very reasonable.

Keith H2 years ago

Thanks for that Lynne. I will contact Dyson today.

Dyson Team ..Dyson2 years ago

Hi Keith,

Thank you for reaching out.

Sorry to hear about this, please do reach out to us and we will be more than happy to help. Our Dyson Experts can be reached on 1800 239 766 Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.

We look forward to hearing from you and assisting.

Best wishes,

Rossiasked 2 years ago

We have a Dyson big ball origin. The head that came with it is scratching our wooden floor & almost impossible to use on our lounge room rug. This is on the correct settings. Is there another head unit availible? This is very disappointing for a supposed “best” vacuum.

4 answers

Tracey L2 years ago

We had the powerhead which we purchase as well which works on both surface. When you are buy a dyson listen to the person that selling to you the product.

Rossi2 years ago

So the company’s answer is someone else’s post? USELESS! I bought the vacuum from David Jones so assumed the sales staff knew their stuff!! Is there another head availible OR do I take your answer & my complaint back to the store? I can see I am NOT the only concern about scratching floors.

Sarah L2 years ago

Sorry Rossi but I have no idea. I only know what came with our model and we don’t have hardwood floors.

Kayleenasked 2 years ago

I have just bought a Dyson big ball Cinetic multi floor and have immediately found a problem with the design. There is a plastic obstruction shaped like a circle that has been divided into thirds in the top of the pipe that you attach the multi floor thing to. This immediately catches hair and then everything else and causes it to block. Why would there be anything in that tube pipe? Obviously this would catch things!
Please reply in a hurry as I am about to return this vacuum because of this problem.
Kayleen

2 answers

Deb C2 years ago

Hi Kayleen
I just checked mine. Same thing - with fluff all over it. I have no idea what this is or why it's there. I'd suggest you get a refund if u can. I am going to try tomorrow. Dyson offered to pay for me to send machine to them to check but I have completely lost faith that this machine will function. Dyson are supposed to be a reputable brand but this machine is complete crap.
Deb

Dyson Team ..Dyson2 years ago

Hi Kayleen,

Thank you for reaching out.

I am sorry to hear this, this is certainly not to be expected.

Please email [email protected] with your details and a photo of this so we can assist in getting this sorted.

We look forward to hearing from you.

Best wishes,

HELENVASILIOUasked 2 years ago

Cinetic Big Ball Allergy

My 2 month old Allergy Big Ball Dyson is so noisy with the Turbine Head on tiles, that i stopped using. I am using my old Dyson.
Can anyone tell me if they have the same problem?

1 answer

Dyson Team ..Dyson2 years ago

Hi Helen,

Thanks for your question.

Due to the mechanical rotating design of the Turbine Head, we would expect some noise during the use of this attachment. Alternatively, we would recommend a hard floor tool attachment for your machine, please reach out via [email protected] and we will be happy to help you further.

Best wishes,

Cinetic Big Ball Animal Pro

Susan Masked 2 years ago

I recently purchased a big ball pro and now its like the spinning head blows instead of sucks. Its literally one month old. I have cleaned the chambers and made sure there are no obvious blockages, any suggestions?

2 answers

HELENVASILIOU2 years ago

Hi Susan, mine does the same on the porcelain tiles, it's excellent on carpet <STILL>. I only got it in October.

Dyson Team ..Dyson2 years ago

Hi Susan,

Thanks for your question.

As the turbine head is powered by the suction from the motor, we'd recommend to fully check the machine over as shown here: https://www.youtube.com/watch?v=1o3L4TmQimo, also remove the turbine head and check it over as shown here: https://www.dyson.com.au/support/cy23_new/dyson-cinetic-big-ball-animal-pro/my-machine-is-not-working/floor-tool-is-not-working-correctly/turbine-head-not-working/strong-check-the-turbine-head

If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.

Best wishes,

Fiona Pasked 2 years ago

Cinetic Big Ball Animal

I’m very disappointed with my Dyson Cinetic Big Ball Animal.. when using the floor tool it is leaving lines of dust/dirt .. ? Is it a fault in my tool? Or is it something that happens to other people?

1 answer

Dyson Team ..Dyson2 years ago

Hi Fiona,

I am sorry to hear you are disappointed with your machine.

Please reach out to our Dyson Experts via [email protected] and we will be more than happy to help and discuss your concerns.

We look forward to hearing from you.

Best wishes,

Nkohliasked 3 years ago

I have timber floorboards. Will dyson cinetic big ball multifloor leave marks on the timber floor boards? I read in some reviews...so want to check before i buy it. Thanks in advance.

2 answers

Keira. S3 years ago

Sorry I have only used it on tiles so I couldn’t tell you.

Dyson Team ..Dyson3 years ago

Hi there,

We have tested the machine and floor tool to work on timber floor and carpets. As with any machine we would recommend to check the base of the floor tool before each use to ensure that any possible wear or tear or damage is not transferred to the floor surface.

If your timber is particularly soft or easily marked we would recommend to purchase our dedicated hard floor tool to suit the Big Ball range

If you have any further questions, please feel free to reach out at [email protected]

Best wishes,

weigasked 3 years ago

I have just purchased a Dyson Big ball origin & its so awkward to carry. the hose slips out of the tiny slot which is suppose to secure it to the unit. the hose also drags along the floor when being carried & my house is large ( thats a lot of hose dragging & wear ). the whole unit appears to be very unbalance when being carried. My old Dyson never had these problems. is this just bad design that I shall have to put up with as the unit was way to expensive to replace? Suction is very strong....too strong for some surfaces as it gets stuck & even with the lever to reduce this fully opened?

1 answer

Dyson Team ..Dyson3 years ago

Hi Weig,

Sorry to hear this,

The hose has a red lever that need to be engaged to ensure the hose is fully locked in. In carrying the machine, simply hook the back of the floor tool onto the stow area of the machine, and lift the handle, with the extension tube on an angle across your body.

Some Cinetic Big Ball machines also have a red suction control sliding tab on the head, please reach out at [email protected] and we will be happy to help you with your machine.

Best wishes,

Cinetic Big Ball Animal Pro

Kirsty Masked 3 years ago

HI We have long and thick Carpet in out home. I currently have the Dyson V8 cordless vacuum and whilst it is great on the tiles, it is not quite good enough on the carpet. Would the Animal Cinetic Big ball have a better suction than the V8 Stick?

1 answer

Dyson Team ..Dyson3 years ago

Hi Kirsty,

Thanks for your question.

The suction on your V8 can be boosted by switching it to the Max power mode which increases the suction to 115 Air Watts, however this will shorten the run time to around 7 minutes. Please also ensure you are using the correct Motorhead for the floor type, the correct head is the purple Direct Drive Motorhead as pictured under in the "In the Box" here: http://shop.dyson.com.au/vacuum-cleaners/handstick/v8-absolute-164527-01

The Cinetic Big Ball Animal Pro does have stronger suction, at 250 Air Watts and has a larger bin. It comes with a Turbine Head, in which the rotating brush is powered by suction.

If you have any further questions please reach out at [email protected] and we will be happy to help.

Best wishes,

Sharonasked 3 years ago

What’s the difference in the colours?
I have hard wood floors downstairs and carpet up. I also have 2 dogs one sheds terribly.

1 answer

Dyson Team ..Dyson3 years ago

Hi Sharon,

Thanks for your question.

The Cinetic Big ball machines have the same internal specifications, the only differences are the colour and tools that come with the machines. With your pets and mixed floor, we would suggest the Animal Pro or the Animal, as the Turbine head (for hair pick up), Hard floor tool, Tangle free turbine (to pick up hair from upholstery) would be ideal for your requirements.

Cinetic Big Ball Animal Pro
http://shop.dyson.com.au/vacuum-cleaners/barrels/dyson-cinetic-big-ball-animal-pro-214893-01
This silver coloured machine comes with a Turbine head, Combination tool, Reach under tool, Carbon Fibre Soft Dusting brush, Stair tool, Swivel Hard Floor tool, Tangle Free Turbine tool and Stubborn Dirt Brush.

Cinetic Big Ball Animal
http://shop.dyson.com.au/vacuum-cleaners/barrels/dyson-cinetic-big-ball-animal-214892-01
This purple coloured machine comes with a Turbine head, Combination tool, Stair tool, Swivel Hard Floor tool, and Tangle Free Turbine tool.

Cinetic Big Ball Allergy
http://shop.dyson.com.au/vacuum-cleaners/barrels/dyson-cinetic-big-ball-allergy-214891-01
This blue coloured machine comes with a Turbine head, Combination tool, Stair tool, and Mattress tool.

Cinetic Big Ball Multi Floor
http://shop.dyson.com.au/vacuum-cleaners/barrels/dyson-cinetic-big-ball-multi-floor-214890-01
This yellow coloured machine comes with a Musclehead floor tool, Combination tool, and Stair tool.

For further assistance please reach out at [email protected] and we will be happy to answer your questions.

Best wishes,

Lorretta Lasked 3 years ago

I have the Dyson Cinetic Big Ball Vacuum, the bristles on the carpet cleaning attachment have worn away already! does a Dyson Turbine Head fit on this Vacuum Cleaner ?

2 answers

Wiggy113 years ago

I looked at the website and the one available to purchase severally looks like a small area one. I haven't called yet but I plan on speaking to a rep to find out if I can buy separately the turbine head that comes with the Allergy Pro Big Ball Cinetic. I have the multifloor muscle head and it has no bristles just some rubbery type pieces and it feels a lot harder to push. Even on the lowest suction setting it rubs and gets stuck to things like mats, where as my old ones used to glide more easily. I hope that helps :)

Dyson Team ..Dyson3 years ago

Hi Lorretta,

Thanks for your question,

The Brush Bar from your machine's turbine head can be replaced. Please contact our helpline or email us at askdyson.com.au to order a replacement.

For your reference, the DC23 Turbine head (which is often also available at stores as well as at http://shop.dyson.com.au/spare-parts/turbine-head-912969-02 will fit on your machine provided you use the adaptor supplied with your machine.

If you need further assistance or have any questions, please feel free to reach out by email or call the helpline on 1800 239 766. We are open 8am to 8pm Monday to Friday, and 8.30am to 4pm on Saturday and Sunday, Eastern Standard Time

Best wishes,

Tobyasked 3 years ago

Looking for advise on which vacuum to buy. Big house, mainly gloss floor boards, tiles and carpet and rugs +stairs. Like to get under the lounge and beds. No pets, no allergies. Like something lightweight so I can pick it up and do tops of cupboards once every blue moon. appreciate your help, struggling to work out the difference between models.

6 answers

Farah3 years ago

To work out which one you need, you'll have to look at what heads you need. So for the carpet you'll need the carbon fibre turbine head, stairs the stair head (although I use the tangle free head as my cat loves to chill on the stairs and it still gets into all the corners), tiles & floorboards the hard floor head and for under/top of furniture the reach under tool. I know it seems like madness but they each work sooo well for their intended job but not at all for others. I believe you can look on the Dyson website to see which heads are included for the different vacuums, or you can buy them separately (but would be quite expensive). I can carry it while doing the stairs so it's pretty lightweight. Hope that helps!

Toby3 years ago

Thanks Farah, just read your review. You purchased the animal pro. Did you buy extra attachment? And why did you choose the pro rather then the standard animal? My house seems similar to yours I have narrowed it down to the animal or animal pro. Thanks for advise.

Dyson Team ..Dyson3 years ago

Hi Michelle,

Thank you for reaching out. There are a few options that would suit your home. If you'd like to discuss further, please email [email protected] with ATTN Shan in the subject line or send us a private message on Facebook and I'll be happy to help you find the right machine for your needs.

Best wishes,

M821asked 3 years ago