Reviewer Photos & Videos
A Good Buy
Dyson Cyclonic Animal +
Well we received our new Dyson Cinetic Big Ball Animal + a few weeks ago and I guess I’ll start by telling you “What’s in the Box,” The Big Ball Cleaner, connection hose, for want of a better description upper handle & shaft, stair tool, Combination tool, Tangle-Free turbine tool, Grooming tool, Carbon Fibre Turbine floor tool, Swivel Hard Floor tool and the quick change adaptor, manual and paperwork.
After unpacking we were eager to see how the new unit compared with our old Dyson DC19 (some 12 years old now). Assembl...
Grows on you
I’d been reading – and hearing from friends and family – about Dysons and how good they are, from the powerful, bagless vacuums to the really cool-looking and easy to clean fans. As my only first-hand experience are their excellent hand dryers in the better public washrooms and my Mum’s Dyson fan, I was excited at the prospect of test-driving a Dyson Big Ball Cinetic Animal+ vacuum. The ‘bagless’ feature appealed as it is greener than buying vacuum bags, while the Animal+ bit was particularly alluring as I have 2 cats and 3 long-haired girls wh...
o are continuously shedding. KEY POINTS (If you are reading this review, please note that this is from the viewpoint of a short, petite female with small hands, so it’s all relative!) Compared to my old barrel vacuum, the Dyson is more powerful and seems to clean better, but is much noisier, heavier and harder to store. In summary, the pros and cons in my view after nearly a month are: PROS: * • Very powerful suction. * • Ergonomic handle with handy pressure release trigger.
There is nothing like a Dyson to leave an impression!
Dyson Cinetic Big Ball Animal+
In the world of vacuum cleaners, I suspect there are few people who haven’t heard of Dyson as a brand and of James Dyson’s reputation as a British Inventor. Dysons design some of the most innovative vacuum cleaners that many of us would like to have in our homes. James Dyson came up with the idea of the worlds first bagless vacuum cleaner in the 1970s after being frustrated with his own vacuum cleaner and his experience with the old bag system that constantly clogged up with dust and reduced the s...uction performance. James Dyson demonstrates very clearly in adverts that he wishes to invent things to perform better and to their maximum potential. I was given this great opportunity to test the Dyson Cinetic Big Ball Animal Plus, the second to the highest in the Dyson Cinetic Big Ball range. The top of the range is the Dyson Cinetic Big Ball Absolute. It just so happens I was thinking of getting my apartment professionally cleaned as the carpet was looking like it needed professional attention. My generic vacuum cleaner was not doing a very good job of what it was supposed to do, vacuum the carpet and make it look like the carpet had been vacuumed. It was a perfect test, to see how the Dyson Cinetic Big Ball Animal Plus would perform.
Just about close to perfect
For those who are in a hurry, here is the executive summary:
- The suction is phenomenal.
- It goes around corners easily.
- Should you manage to make it fall on its side, it automatically rolls itself into the upright position again (see video).
- Emptying the barrel is amazingly easy, quick and clean (well, mostly).
- There are no filters. Hence no replacing, washing or checking filters anymore.
- The turbo head works really well on a relatively thick carpet....
An amazing vacuum cleaner!
I’ve been using the “Dyson Cinetic Big Ball Animal+” vacuum cleaner, which currently retails for $749 from the Australian Dyson website (also available from many major retailers), for the least 3 weeks now. There are 4 versions of this vacuum cleaner, which start at $499 all the way to the range-topping “Absolute” at $849! For an average Australian household, the higher-spec models do represent an awful lot of money and would not be something that I would usually consider, especially on mine and my wife’s teachers’ incomes. Well, is the Dyson ...really worth the money or is it just another exclusive and aspirational icon of prestige which doesn’t quite justify its hefty price tag? Read on… Upon opening and unwrapping the contents of the box, a myriad of connectors and attachments (including a smaller rotating brush head for carpeted steps, a 2-in 1 crevice/brush tool and an evil-looking animal hair vacuum brush!) fascinated me. The basic manual with its diagrams was quite easy and intuitive to follow. At least for this handy-person. The locks on the attachments’ connectors are all colour-coded in red and they engaged positively in place with a reassuring ‘click’. Releasing the locks by pressing the red tabs was easy and uneventful. My first impression of the main unit was that it was of a solid and reassuringly hefty weight. However, to me the attachments and light vacuum tubes were very light, so much so that I was concerned about the fragility of these items! I am happy to say that 3 weeks later I have grown accustomed to the lightness of the attachments, hose and tube. A positive aspect of this is that it makes the task of vacuuming an easier job – manoeuvring the vacuum head on carpets and hard flooring (with the hard floor attachment) was a light process, requiring minimal effort. The swivelling sections on the attachments and handles also allows manoeuvring the vacuum head into awkward or tight spaces a snack. The main unit moves around well and had no issues with tipping over. This machine is bagless and whilst I was happy with the thought of not needing to endlessly buy not-so-cheap original equipment disposable bags (and also doing my little bit to reduce landfill), being an asthmatic, and having not-so-pleasant experiences emptying dust waste canisters into bins many years ago during my first experience with a bagless vacuum cleaner, did play on my mind. Removal of the dust waste canister was again just a matter of depressing the red-coloured release button on the main unit and lifting the canister up. Emptying the canister itself involves depressing a red-coloured lever downwards, which releases the hinged bottom door. I held my breath (quite literally!) only to be pleasantly surprised that the dust had clumped together tightly into dense plumes which dropped straight into the bin with very little dust particles billowing around to play havoc with my asthma. Phew! Replacing the canister on to the main unit was again easily done and confirmed by that reassuring ‘click’. My primary concern was not how easy to use and how beautifully designed the unit was, but how well it functions as, you know, an actual vacuum cleaner and how well it would remove dirt matter from my carpets. For the last 5 years or so, I’ve been using my bag Miele machine which I believed to be quite remarkable in how well it cleaned my carpets (I’m one of those people how actually find vacuuming an entirely therapeutic activity!). The performance of the Dyson absolutely floored me. The rotating brush vacuum head not only aids in agitating engrained dirt and matter to be vacuumed away but it also acts to partly revive flat and dull carpet areas. The suction of the unit was staggering and the volume of dirt and matter removed from carpets after each use was incredible. I’ve attached photos of the matter emptied from the canister after vacuuming just my modestly-sized (4x6m) loungeroom – the canister had been emptied after each use. I’ve also attached a video of the machine in use and also the visible amount of matter collected from my loungeroom carpet just from that one usage! I am now truly converted, finding it amazing how well the Dyson performs in cleaning my carpets. Just several observations from my use: - Unlike my old Miele, there is no power adjustment dial – I’m not sure whether this makes any difference in actual usage. The machine works equally well on carpets of varying thicknesses and hard flooring. - Removing hair wound up around the rotating brush head was easier than I thought it would be, though I would suggest doing so after each use to avoid a big tangled mess later on. - The 2-in-1 brush/crevice tool’s design is very clever – you have a crevice tool which transforms into a brush by sliding the brush forwards. The brush bristles, however, are way too soft and, given the cost of the machine, I suggest that Dyson should include a brush with sturdier bristles for those cleaning duties which require one, such as air conditioner or heater air filters. - It would have been nice for Dyson to include an accessories box or bag to contain the various attachments. In summing up, the essential question is: Does the performance and features of the Dyson justify it’s comparatively large price tag? Personally, having a young family of 3 children under 12 years of age (and 1 cat!) means that my carpets endure quite a bit of punishment. I also suffer from asthma triggered by exposure to dust. The physical volume of matter removed by the Dyson that I have repeatedly seen with my own eyes and have emptied is a compelling and highly persuasive argument. While the purchase price is relatively high, there is a cost saving compared to bag vacuum cleaners. In my situation though, the amazing cleanliness that the Dyson leaves my carpet has changed my initial doubts about the Dyson and I am now a fan! So for me, the answer is a resounding “Absolutely!” I love the Dyson and would buy one again in a heartbeat. Highly recommended!
The Only Vacuum Cleaner You'll Ever Need
I have been using the Dyson Cordless V8 Absolute (cordless), and it has been a breeze to use, until I’ve got to try the Dyson Cinetic Big Ball Animal +. This review is not to compare the two products as they’re from different family of products, however what I enjoyed the most about the Dyson Cinetic, is how it reaches the far end of objects.
To start, assembling the Dyson Cinetic Big Ball Animal +, is as easy as 1,2,3. Click this, click that, click there and that’s it, you’re ready to start vacuuming. All you need to do is attach the power he...ad you need, attach the handle, and the wand and that’s it, you’re ready. Ease of use: The Dyson Cinetic Big Ball is quite easy to use, it falls, it re-adjusts itself instantly, and the beauty of this is you don’t lose any suctions or experience any functionality issues. It’s there to fix itself back up while you’re on and about vacuuming as though as nothing’s happened. Assembling the Dyson is easy as, and vacuuming, well, you know it. It’s also easy to carry around if you have stairs for example. It’s not as heavy as it looks, at least it wasn’t heavy for me, and it’s quite comfortable to carry. Dyson’s design is really impressive.
Does the Dyson name precede the product?
Many people would say Dyson is just a name. The product has stood throughout the years and has massively improved.
This is a non biased review on the Dyson Cinetic Big Ball Animal+.
Firstly, the 2 year warranty is a bonus (as shown in photos enclosed). There are many attachments for many uses throughout the house. Let’s be honest, through trial and error you will know what attachment suits you best in your vacuuming. Some of the attachments are quite versatile, so you don’t only need to use each attachment on one surface. In this case, you’d n...eed a carry case with you to keep on swapping in each room. You have your standard floor attachment that can vacuum from carpet surface directly to tile/floorboards. No need to adjust the floor head. Thin nozzle for tight corners etc. as stated and picture shows nicely individual packed attachments. The design of the vacuum cleaner has come a long way. Being a ball design gives it added advantage of it rolling back to its original position. No need to have to worry about it turning upside down, as this has happened to all of us and being caught. Personally, this is a plus on the design. The suction from this Dyson is unbelievable. You don’t realise how much suction a vacuum cleaner has until you hear the tiny fibres being sucked up. We have floorboards as we live in a old home and I have to get down and do the gritty clean of loosening dirt caught between the boards then using a brush to double aid the removal. The suction from this Dyson cleaner saved me so much time and effort. Ha, no more kneeling and going through the boards individually. There is also a release clip at the handle for over suction, so no fear of literally lifting boards or carpet. The telescope pole adjusts to different lengths/heights so you may use in higher places. Each attachment can easily click into place and be removed just as easily.
Great vacuum with everything you need
The Animal+ is an upgrade from my Dyson DC29 which is over 5 years old. I loved my old vacuum but this one seems more powerful, quieter and comes with loads of attachments.
The turbine head is really powerful and the suction and bristles mean you can see and hear the dirt and fur getting sucked up - in fact, the sound is really satisfying. A month before we got this machine we had our walls plastered, I thought we had removed all the dust but on the first use of this machine, I could see the turbine head pulling up a lot more plaster dust from...the edges of carpets. One of the things I love about this vacuum is that the turbine head can be used on both carpet and tiles without having to change or adjust anything. Call me lazy but if I only want to do a speed clean, I just use that attachment to do my whole house, which is a mix of wool carpet and tiles. On my tiled floors, I do need to take a bit more time as the turbine head can blow and push some of the dirt around before sucking it up. Personally if I'm just doing a quick clean, I prefer to take a couple extra seconds rather than change the head mid-clean…but if I am taking a bit more time then I will use the hard floor tool. The hard floor attachment is low profile with a flexible join so I can get close to the ground and underneath my joinery, vanity and furniture. The steering and mobility on the Animal+ is definitely an improvement from my previous vacuum. It is lighter, has a longer cord and telescopic handle and the ball design gives more mobility and movement. I tend to race around and vacuum quickly (only way to do it right?!) and with my previous Dyson it would topple over a lot but the ball design sets itself right so I can just keep going with my vacuuming. I was concerned about storage as we are in a small townhouse but this vacuum packs up compactly into the bottom of my kitchen cupboard. I also like the new design for emptying the bin chamber as it blew less dust into my face. With my previous vacuum I would pop the top off and turn it upside down, usually tapping it against the side of the garbage which did spread a lot of dust around (I always did it in my outside bin rather than inside). With this vacuum the chamber is emptied downwards so dust flows directly downward into the bin without me having to turn it upside down and tap it around. It was a little fiddly to get back on but overall I still think the design is better than my previous.
Best vacuum cleaner I have ever had by far
The Dyson Cinetic Big Ball Animal + is an impressive tool that provides an effective all-around service around the house. Suction is outstanding and it cleaned rugs, floors, and even the heavy-duty pure wool mattress toppers I tried it on to as-new condition. The accessories provided have covered most needs from upholstery and curtains vacuuming, to cleaning crevices and reaching those hard-to-get-to hidden spots.
While I loved its self-righting ability and manoeuvrability, I found the weight a bit on the heavy side when lifting it, but once...it’s out and on the floor it moves like a dream and it's 100% better than any vacuum cleaner I have owned before. This is my first Dyson. The instructions provided were not as easy to follow as I would have liked and could be improved. There was no list of the included accessories and their purpose in the one logical place I would have expected to find them: on the instruction brochure that came with it. Later on I saw they were listed in small print on the box, but by then I had discovered what I wanted by searching the web and found the missing information. At first examination the grooming tool left me perplexed as to its use, but once seen in action I thought it was one of the most cleverly designed gadgets I have ever seen. My dog thought he was getting an all-over massage when I tried it on him and the noise didn’t not seem to upset him at all. I had to reduce suction though to keep him relaxed. I found the cord length to be much better than the one I had previously and I don’t need an extension cord any more. The noise level is also quite acceptable and I can vouch for having less pet's hair around the house. All up definitively a thumbs up from me and a happy dog to boot!
Much better than expected - Love it
I have to start this review by stating I have NEVER owned or used a Dyson product. (ever!)
Been quite skeptical about Dyson products and never believed the hype.
But the Dyson Cinetic Big Ball has complete changed my opinion on Dyson products.
The cleaner has lots of pros and a few cons but overall, I definitely rate this product 5 stars.
Please note this review is based upon cleaning of carpet floors only.
We have no cats and one spoodle so we didn't really get the chance to test the cleaners ability to remove pet fur from lounges and rugs.
It's very good!
I have now been using the Dyson Big Ball for about two and a bit weeks - I own and normally use a high-end USA-built vacuum cleaner and was a previous Dyson owner (my mum has a DC20 and I used to have a DC29) so I will be completely honest I was wanting to be very critical - I was actually very impressed!
Firstly, I put together the machine when I got home from overseas, quite late at night - I did it and then checked the directions afterwards, just to make sure i'd done it correctly - very easy and intuitive to put together.
If you are a pre...vious Dyson canister owner, take my word for it they have fixed a few things that I didnt like - the cord/plug and winder is much better now, so are the "clicky" bits that connect the various parts and it truly doesn't tip over or difficult to pull around the house. I also think the air-driven brush-bar seems more robust than my old model Dyson. Its also MUCH better to empty it out CLEAN now!. I've used mine on Carpet (wool blend), Tiles and Rugs (wool and sisal) and get a very good result on all of my floor types. Suction and Pick Up results are very good. I like the "vacuum track marks" left in my carpet and it does a great job of that! The pile on the carpet was lifted and looked clean and does a very good job of picking up all the cat hair around the house (its hair shedding season!) The Ball design also facilitates vacuuming yourself out of the room. The other bits and pieces that come with it (like the handheld powerhead thingy) are awesome and does a good job with the car. I'm also very impressed that they include an adapter so that older Dyson attachments (I still have quite a few) can be used with the new connections on wands/handle.
Amazing results on hardwood floors
My Dyson Cinetic Big Ball Animal+ arrived just after I had completed vacuuming with my much older Dyson vacuum (5+ years). The vacuum, while not as technically advanced as the Dyson Cinetic Big Ball Animal+, still works and did what I considered an adequate job vacuuming up the pet hair and dust from my polished wood floors. Or so I thought. But more on that later.
The Dyson Cinetic Big Ball Animal+ is well packed and all parts individually wrapped within the product box. The included accessories are impressive consisting of a stair tool to re...move dust and dirt from corners and edges; a combination tool featuring softer bristles for more delicate surfaces; a tangle-free turbine tool which features counter-rotating brush heads which is perfect for removing pet hair and dirt from carpets or cloth lounges; a muscle head tool which is self adjusting and perfect for getting under low profile furniture; a brushroll head on which bristles rotate at high speed to help extract dirt from carpets; and a groom tool for allows users to groom their medium to long haired dogs more efficiently. The Dyson Cinetic Big Ball Animal+ arrives dissembled but includes an illustrated instruction manual outlining what pieces fit together. I am usually pretty good at intuitively knowing how to fit things together (I love the challenge of an Ikea flatpack) but found the Dyson instructions a little unclear. While there were excellent descriptions about how to empty a full vacuum I found the instructions for putting it together extremely limited. This could be improved with a part numbering system so people can be sure that they are slotting together the right parts. Another aspect of the instruction manual I found disappointing was that none of the included accessories were outlined. They looked impressive and I was sure they would be but I didn't know what they were called or how to use them. I had to seek out information on the Dyson website (and elsewhere) to determine what they were and the correct way to use them. However, once I knew I was extremely impressed with how many accessories come with the Dyson Cinetic Big Ball Animal+ and how Dyson have thought through all of the challenges pet owners often face with traditional vacuum cleaners. As previously mentioned I had already vacuumed my hardwood floors and tiled bathroom areas for the day so I wasn't expecting to experience anything beyond getting a feel for how the Dyson Cinetic Big Ball Animal+ operates, the amount of suction and the level of noise it makes. How wrong I was. I live in an older house with hardwood floors dating back to 1955. One of the major issues I have with my floors is that dust and grit can congregate between the floor boards. Several times a year I have to get down on my hands and knees to manually clean between them. It is not long since I did that and I had assumed my older vacuum was doing the job. I was sorely mistaken. A quick re-vacuum showed how much my older vacuum had been missing (see included photo of Dyson Cinetic Big Ball Animal+ barrel). I was both blown away impressed and repulsed at the same time. It is clear to me that Dyson technology had advanced considerably in the space of just over 5 years and the Dyson Cinetic Big Ball Animal+ was an incredible piece of equipment.
A Solid Vacuum for Homes with Animals
Our home is not just ours, it’s also our pet's and where there are pets, there’s fur! For as long as I can remember we have called upon our existing Dysons (DC44 Animal cordless and a much older DC19 canister) to help win the war against pet hair.
My experience with the new Animal+ has shown me that Dyson continues to innovate. It’s more powerful, more quiet and better in just about every way when comparing it to our existing fleet of vacuums.
The included accessories are plentiful, you receive the standard combo crevice & dusting tool, upho...lstery and stair tool, groom tool, dedicated hard floor head and my personal favourite, the tangle free turbine brush. On first impressions, I was wasn’t sure the turbine floor tool would be that good. The nylon brushes are fairly soft and it’s air driven versus being powered by a motor. After my first use any apprehension I had was quickly dismissed. This is hands down, the best turbine head in the business. It has plenty of power to remove the most persistent of pet hair and the brush doesn’t bog down on our carpet or door mats. It requires little effort to push on our carpet and almost none on hard floors. The fact that the turbine head can go from carpet to hard floors with no adjustment is fantastic. We’ve had no problems on our bamboo floating floors and it would appear the soft carbon fibre brushes completely remove the fine layer of dust that accumulates over time. The dedicated hard floor tool is amazing. It articulates in ways I didn’t think were possible, or of benefit to the vacuuming experience. Its low profile allows you to easily get under most furniture and how it pivots sideways to go down the side of the fridge is very useful and time saving. During its general use, the other half and I were gleeful at the sound of what we can only assume was sand, rice, crumbs and other debris being removed from what appeared to be a clean floor.
The best vacuum I've used by far.
I have had this machine for almost 2 weeks and been using it every few days to give it a thorough work out. It's easily taken care of several weeks, maybe even months, of dust, fur and hair build up. I attached some pics of the machine and my cat loving the pet brush.
My house has tile, wooden floors, rugs and some bare concrete and it's been great to use on every surface, with the right tool attached. Using the right tool attachment for the job is key to getting the best from this vac.
I have another Dyson (4 years old), an upright model, and...
Designed for what it's meant to do!
Recently we received a Dyson Cinetic Big Ball Animal+ as a part of Product Review’s Ambassador Program, so let’s start at the beginning.
1. Packaging and Documentation
It arrived in a sturdy cardboard box and packaging with minimal waste and no polystyrene; you can be highly confident of receiving a complete unit in good, undamaged condition.
I know there is an old adage that the user manual is for those who know no better, but in this case I sat down to read the documentation and found it to be inadequate at best; it featured a lot of repeate...
This is the epitome of vacuuming
So my new vacuum arrived, a Dyson Cinetic Big Ball, Animal+. Excitedly, like a little kid at Christmas, I opened it and went through the parts and read the instructions. I will say the instructions
So, let's start at the instructions. Mostly pictorial, but some very important information is printed. Initially, I had a few issues figuring out some of the pieces, but with some click and play, and a good read over a cuppa I had it sorted.
I will say up front, I have previously written a review for another brand of vacuum cleaner (Hoover), and h...onestly, that set a very high bar to beat, so the Dyson Cinetic Big Ball Animal+ really had to achieve. Now being the owner of a long haired German Shepherd, I have needed a quality vacuum, which was able to handle pet hair. My old vacuum has been doing a pretty good job to date. First impressions, I felt the Dyson Cinetic Big Ball Animal+ looked like it would fall over at the first glance, but surprise, surprise, Dyson have taken care of this. The Dyson Cinetic Big Ball Animal+ cleverly rights itself if it is knocked over. This intrigued me, so a quick bit of research told me, Dyson had identified and addressed this. So, does the vacuum right itself if it is knocked on its side? Yes, yes it does. Now remember, I mention owning a German Shepherd? Well, he is not a fan of vacuum cleaners, like most dogs, he finds knocking the vacuum over a game, so in the past, I have had to right the vacuum, turn it off wait for the vacuum to release the blocker and start again. Well, no more! The Dyson Cinetic Big Ball Animal+ certainly does stand back up, if knocked over.
First impressions WOW!!! Really Impressed
First Thoughts: After the initial easy and fast setup which took less than 10-15 minutes to do once unpacked from its box to having it running and doing its job was great and was easy to get done with some hiccups trying to figure out how the tools holder would attach.
The aesthetics are nice and clean it looks huge but not, it easily roles along the ground with ease without issues on carpet and hard floors which is great, so you are not having to try and drag it along possibly causing damage to the hose.
What I liked: The ease of use to empt...y the canister into the bin is an easy process with some headaches involved with getting it back into place again “The Bad”. The huge number of accessories that came along with the setup is very vast and enables you to do so much more than your average setup that doesn’t really come with much. If you are vacuuming and find that the suction is too strong, and your rug (or other items) is picked up from the floor the suction release on the main handle helps to release the amount of suction available until you let go allowing the full power of the vacuum to go full power.
I paid $700 (on special) for this cleaner which was delivered in January 2018, I had an early model Dyson which was very loud but a great cleaner. A part broke but because of age of cleaner, replacement part not available. When we release the barrel on the new cleaner to empty it, it spits the contents on the floor. When the barrel is less than half full, the suction dies alarmingly and the cleaner has to be emptied. The cleaner is still under warranty but frankly I would prefer my money back. So disappointed! The cleaner is used on carpet and tiles. I bought this one as we have a cat. It does pick up the cat fur extremely well. But when you have to keep emptying it when it is not even half full, it is not worth it.
Powerful suction, really!
The Dyson Cinetic Big Ball Animal + is a powerful vacuum cleaner, made obvious by the dirt, dust & debris it pulls off our family floors. It works excellently on our short pile carpet, and leaves our timber & tiled floor areas spotless. It looks great & sucks great, so go for it if you want one.
What I liked:
* Powerful suction, really! Compared to other bagged & bagless vacuums I have used, the Dyson is definitely top in class for sucking power.
* Extremely long and lightweight telescopic wand is very useful for getting into corners and rea...
Just blows dirt around.
We bought the vacuum and have used it once and on all surfaces, especially wooden floors, it just blows the dirt and crumbs around the floor and the intake filter at the top of the head gets covered, from the outside. It is also quite heavy and cumbersome to use on stairs. I even picked up a dust bunny to put it into the vacuum but it still just blew it into my face. I ended up vacuuming my home with the small upholstery attachment, it worked much better than the proper head
Questions & Answers
Can I use my dyson big ball to vacuum wet carpet? I've rubbed i with nappy san and warm water and also used vanish carpet clean and am wondering if I can vamuum that up.
Dyson Team ..Dyson
Dyson vacuum cleaners are designed for use on dry household dust and dirt. Any use on liquids or moisture can cause damage to your machine and is not recommended.
If we can assist further, our Dyson Experts are available via [email protected] If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
My Dyson ball animal + makes a screeching sound like one of the wheels isn’t turning properly when I pull back while vacuuming. When the brush is not on it doesn’t make the noise. Please help?
Dyson Team ..Dyson
We’ve had our Dyson Cinetic Big Ball Animal Pro for about 2 years now and have just moved from a place that had wall to wall carpet, to a place that has no carpet and newly-installed hardwood floors. Three questions: 1 & 2. What are the wheels on the unit itself made from and are they ok to pull along the hardwood floor without scratching at all? 3. What are the best tools to use as not to scratch the floor? Thanks!
Dyson Team ..Dyson
The wheels on your Dyson Cinetic Big Ball machine are made of plastic, with a softer plastic tip on the sides.
While we don't anticipate any difficulties, we would encourage ensuring the wheels are clean prior to use.
For the most delicate cleaning of hard floors, we would encourage using the Swivel Hard Floor Tool, included with your Big Ball Animal Pro.
If we can assist further, please don't hesitate to get in touch with our Dyson Experts via [email protected] Alternatively, if you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
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