Dyson DC37C Multi Floor Questions &amp; Answers

I have received a DC37C for Christmas and want to know if it is good for picking up cat fur. If there is a better machine, what would it be?

3 answers

Christopher Clift1 year ago

Hello Julz, Honestly i do not own any pets so i could not answer that, but in general i have had my for a few years now and not 1 issue, Picks everything up off the floor as it is meant to do.
I can not see why it would not pick up cat fur.

Dyson Team ..Dyson1 year ago

Hi Julz,

Thank you for your query.

While the floor tool for the DC37C is effective on carpets and floors, for removing pet hair, a head with rotating brushes to capture this will be more effective.

For your DC37C, a Turbine Head is available as an accessory to provide this powerful cleaning. To order, please just give us a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am -4pm EDST. At time of writing, these are available for $129.

Best wishes,

Shan

Melanie K1 year ago

Hi Julz,
This machine is not good for cat hair. We have two cats (short & medium hair) who shed a lot. Our downstairs area is tiled where most of the fur collects. Whilst the suction is good the multi floor head that comes in the box is awful. It seems to push debris around rather than suck it up and the fur gets caught in all the bristles. I spend more time pulling cat fur (and other junk) out of the bristles than I spend vacuuming. It's not pleasant. Hope this helps although it sounds like you're going to be out pf pocket if you actually want to use the vacuum effectively.
Melanie

Cathasked 2 years ago

Which is better model the DC376 multi floor or the UP16 multi floor?

1 answer

Dyson Team ..Dyson2 years ago

Hi Cath,

Thank you for your question.

It is quite hard to compare these models as one is an Upright and one is a Barrel machine. When choosing between a Barrel and Upright we always find it best to recommend to stick with what you are used to as the transition can be tricky.

Both machines are suitable for both carpets and hard floors however the UP16 comes with a spinning brush which will provide superior pickup on carpet. If you have the majority of your flooring in your home as hard floors we'd recommend the DC37C.

So we can provide you the best advice and answer your specific questions we'd recommend for you to contact our helpline on 1800 239 766 directly. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.

Best wishes,

peteasked 2 years ago

my dc37c wheels have hair stuck in them and they are hard to turn. Can you remove the wheels to get the hair out? Thanks

1 answer

Dyson Team ..Dyson2 years ago

Hi Pete,

Thank you for your question.

We are sorry to hear that you are experiencing an issue with the head of your machine. Could you please send some photos through to [email protected] and we will be able to assist you further in resolving this issue.

We look forward to hearing from you.

Best wishes,

Melanie Kasked 2 years ago

Is there any way to lock the multi floor tool? When I vacuum the part where the wand connects to the head moves up and down, jolting the whole thing as it comes back into place. It is driving me crazy and I don't want to vacuum again. I just started using the machine so please tell I am overlooking something as I can't believe it would have been designed this way on purpose.

2 answers

HonkyDori2 years ago

Hi Melanie

That only happen to me when it is not lock in properly. I will just disconnect the head and connect it again until i hear a 'click' and also your head have 2 icon on it. One is a shoe looking icon and the other one is a brush or vacuum head icon. When u push the brush looking icon on carpet or rug it pushes the head down closer to the ground. Just wait for couple of second for the suction to grip the carpet and then slowly and steady move the wand around for better vacuuming. If you move the wand too quickly it will jolt and not suck up dirt properly. The shoe icon is to release the head higher so it doesn't suck ur tiles off haha Hope this helps. Good luck :)

Dyson Team ..Dyson2 years ago

Hi Melanie,

Thanks for your question,

From your description it sounds as if it might be switching from hard floor to carpet mode each time you push forward and back or the neck is moving more loosely than expected. So that we can fully assess and help solve this for you please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description or video of the issue and we will be happy to help.

Best wishes,

Mira

Alanasked 2 years ago

If this has been discontinued how can spare parts be available for newly purchased machines?

1 answer

Dyson Team ..Dyson2 years ago

Hi Alan,

Thank you for your query.

We are pleased to confirm that as of right now, the DC37C is still part of our current range of machines and we don't plan on discontinuing spare parts for it anytime soon.

Best wishes,

Mallyasked 2 years ago

Hi
I have a DC 37 C but would like a really good attachment for floating wooden floor - the standard one seems to scratch - please could you give me the number of the head I would need and where to purchase close to Fremantle WA

3 answers

Dyson Team ..Dyson2 years ago

Hi Mally,

Thank you for reaching out.

Please forward your details to [email protected] and our Dyson Experts will be in touch to assist as soon as possible.

Best wishes,

2sta2 years ago

Hi, I also want to know the answer to this question - could you please print it here so everyone else with the same question can easily find it?

Vikki1 year ago

Yes I would like to know also... my DC37c also scratches my floating floor boards and the vac is super powerful sucks to the floor... I love Dyson vac but this is hard work trying to vacuum..

Carmenasked 2 years ago

Hi does the Dyson 911566-05 turbine head fit the dc37c? Thanks

1 answer

Dyson Team ..Dyson2 years ago

Hi Carmen,

Thank you for your query.

I am pleased to confirm this head will fit and work on the DC37C.

If we can assist further, please reach out via [email protected] and our Dyson Experts will be more than happy to help.

Best wishes,

Freddoasked 2 years ago

Is it true that Dyson Vacuum cleaners should not be used with wool carpets? I have a turbine head only on my DC23 and have been told it is too strong for my carpet. What alternative do I have?

1 answer

Dyson Team ..Dyson2 years ago

Hi Freddo,

Thanks for your question.

The turbine head is designed to work both on carpets, including wool carpets and hard floor. Turbine heads are particularly effective on carpet as they beat the surface to help pick up pet and human hair and embedded dust and debris. If you have particularly delicate flooring or have further concerns we would suggest to stop the brushbar from spinning to reduce the friction or reach out to your carpet manufacturer for their recommendations specific to your carpet.

Please reach out at [email protected] and we will be happy to help you further.

Best wishes,

Mira
Facebook.com/Dyson

ripped of by china scammasked 3 years ago

at $500+ what does Fairtrade say about "fit for purpose"? even after 2 years?

I was about to buy one of these units but now I see all the problems with burnout motors, has anyone pushed the question with fair trade? and if so how did you go.

I am replacing an Electrolux vacuum which was also out of warranty but promptly received a refund with I asked if the unit was "fit for purpose" considering the price.

1 answer

Dyson Team ..Dyson3 years ago

Hi there,

Thank you for your query.

Dyson machines come with a two year express warranty from Dyson. In the unusual event the machine fails outside of this, Dyson assess everything case by case and, of course, honour your rights under the Australian Consumer Law.

If you would like to discuss further, please email [email protected] and our Dyson Experts will be in touch.

Best wishes,

Cherie Sasked 3 years ago

How do you get the hair out of the wheels on the head?

5 answers

Shiv3 years ago

Its to explain it here, however try this video it is similar to DC37C

https://www.youtube.com/watch?v=_0a71p84sp8

jennifer3 years ago

Plastic bendable stick like a giant icipole stick thats what l use

Dyson Team ..Dyson3 years ago

Hi Cherie,

Thank you for your query.

We recommend something long and thin such as a bendable pipe cleaner, or small pair of tweezers. This will help remove any build up.

To avoid the build up, after each vacuum, we would suggest dusting the area with the combination tool off your machine.

If we can assist further, please email [email protected], and we will be in touch.

Best wishes,

PhillipYeeasked 3 years ago

Hi,

Do you sell a tool that won't damage bamboo floors like a microfibre vacuum mop head?

Regards,

Phillip

1 answer

Dyson Team ..Dyson3 years ago

Hi Phillip,

Thank you for your query.

The Floor Tool included with your DC37C will work well across hard floors with no fear of damage. However, we do have a specific hard floor tool available with nothing touching the floor except for nylon bristles to ensure gentle cleaning of hard floors. This can be found here: http://shop.dyson.com.au/accessories/articulating-hard-floor-tool-920019-01

At this stage, we don't manufacture a micro fibre mop head or the like. Apologies for any disappointment.

Best wishes,

robasked 3 years ago

i have a dc37 and the last time i emptied and cleaned the rotating brush i found that the rotating brush would start to rotate as i vacuumed but then would stop and when i turned it off as the air slowed down the brush would start to spin again. please advise what could be the problem.

1 answer

Dyson Team ..Dyson3 years ago

Hi Rob,

I am sorry to hear you are having trouble with your DC37.

So we can best assist you, please email our Dyson Experts via [email protected] and we will be more than happy to help.

We look forward to hearing from you.

Best wishes,

Marcasked 3 years ago

I have purchased a Turbine head for my Dyson 37C - box says fits all barrel models except DC02, 05 08, 19, 22 and 26. yet it doesn't fit my 37c - what have I missed? I have slightly ripped top of box - it was a purchase via Frequent Flyer points. How can I change it?

2 answers

Dyson Team ..Dyson3 years ago

Hi Marc,

Thank you for your query.

The Turbine head may include an adaptor for some older machines. Please ensure this isn't used for your DC37 as if it is, it wont fit.

If the head still doesn't fit after removing the adaptor, please email [email protected] and we will be happy to help further.

Best wishes,

Marc3 years ago

Purchased Dyson 37C August 2015 - is this an older model? No adapter included in packaging of Turbine head. I have electroncially registered serial number and should confirm model.
Thanks

Caroline Cumminsasked 3 years ago

The handle on the stain 37c that we just bought feels loose and and somewhat fragile. It wobbles when it is locked in place. Is this how it should be?

2 answers

Dee3 years ago

Mine seems ok,but it is designed to be a little movable and flexible,hope this helps.It might pay to check with where you purchased the vac,to have a look at it.

Dyson Team ..Dyson3 years ago

Hi Caroline,

There should certainly be room for movement at the attachment connections to allow for the backward and forth motion of vacuuming. If you are concerned that the handle is broken you are more than welcome to get in touch without customer care helpline on 1800 239 766 or pop into a local Dyson repair centre. Please see the link below for the repair centre in your location:

Our helpline is available Monday to Friday 8am - 6pm and over the weekends from 8:30am - 4pm.

Kind regards,
Taryn

PJBasked 4 years ago

How do I empty my Dyson DC37C vacum cleaner?

1 answer

Dyson Team ..Dyson4 years ago

Hi PJB,

Thanks for your question.

You can find information regarding the specification and use of your DC37c Multi Floor on our website under our support page, please see the link below:
http://www.dyson.com.au/support/dc37c/dc37c-multi-floor

Best wishes, Taryn
Facebook.com/Dyson

Christopher Earleasked 4 years ago

I have a DC37 Animal and am getting shocks from the handle recently. Can this be fixed?

2 answers

Dyson Team ..Dyson4 years ago

Hi Christopher,

Thank you for your question.

Due to the dust spinning through the bin of the machine, on the odd occasion you may receive a static shock from the machine.

To avoid this happening, we'd suggest to wipe the clear bin of the machine with a soft dry anti-static cloth (available from your local office supply store).

We also suggest applying hand cream (to your hands) before vacuuming.

This should help, but if we can be of further assistance please give us a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.

Best wishes,

Pierre4 years ago

Walk around naked whilst vacuuming. I think you will find it is the fabric you are wearing, the time of the year, and the material you are vacuuming. Then again, walking around starkers might shock the neighbors, and that could be worse.

Kateasked 4 years ago

Hi there,
I'm looking to purchase a new Dyson DC37. I currently have a DC29 which I am happy with but despite it having been a mothers day gift a little over 2 years ago, my now ex-husband wants it in property settlement and I really can't be bothered fighting over a vacuum. So, my question is, what is the difference between the DC37 Origin and the DC37 multifloor? Is it just the one head attachment and possibly the colour? Is one head better than the other? I love the idea of a head that adjusts automatically but am also a bit skeptical of how well the musclehead on the multifloor may work as apposed to the dual mode head (which I'm guessing is same as what I currently have on the DC29) which comes on the Origin?
Any help with this would be great ASAP as I think the sales end today!

2 answers

Skye504 years ago

I'm unsure of the differences- i'd suggest checking Dyson website or ask Good Guys. My original head tool was slightly faulty so Dyson posted me the muscle head. I'm not unhappy with it but I'm not convinced it's better. Sometimes it sounds a little rough on my floor boards but it hasn't scratched them. You can't go wrong with Dyson. Their support is great

Dyson Team ..Dyson4 years ago

Hi Kate,

Thank you for your question.

We apologise for the delay in response. The only difference between the models is the heads that come between them. If you have not already made a decision we would recommend to go to your local retail store and try them in store to get a feel of the difference.

Best wishes,

Kassandra Louiseasked 5 years ago

Hey I'm just moved into my first place and don't yet have a vacuum cleaner. Unsure of weather I can afford one and with the reviews unsure weather I could really really afford it in case it goes wrong and for some reason doesn't work- I have Two high needs boys that transportation to separate schools daily takes up a lot of my wage. I was just wondering weather their was a chance for a product review. I'm constantly on Facebook so I could get a lot of people talking about Dyson. Aswell as being able to take it into the schools around Bathurst and show the teachers etc about how versitile it's suppose to be? If not can you please tell me how much?

1 answer

Skye505 years ago

Hi Kassandra, Im a bit confused about your question. Is your question for Dyson or for me. I have written a review. If you're looking for a cheaper vacuum, we also have a $99 'Power 6 Vax' that we bought from The Good Guys which also works well

Annetteasked 5 years ago