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Dyson DC37C Questions & Answers (page 2 of 6)
- Multi Floor, Origin · See All
106 questions from our users
Is there a power head suitable for the DC37c? I have a dog who sheds a lot and it is impossible to remove her hair from the carpet with the all purpose head that came with the machine. the machine was a christmas present from my daughter a couple of years ago.
There's a turbo head which works ok. They use air to spin the brush.
A power head has a separate electric motor in the head which spins the brush and are much better, not available for your dyson.
The...
For higher performance on carpets, we have a Turbine Head available for the DC37C. This features spinning brushes to dig into carpets and remove more dust, dirt and pet hair. You can find this tool he...
Read morere: https://shop.dyson.com.au/accessories/turbine-head-911566-05 We hope this helps, however if we can assist further our Dyson Experts are available via [email protected] and happy to assist.Hi, my dc37c’s vacuum head wheels aren’t rotating freely anymore. Is there a way to take them off to clean them? I have tried force but couldn’t take them off. Is there a trick? Could you please assist
While the wheels of your DC37C's head aren't designed to come off, we encourage using a pair of needle nosed pliers or tweezers to remove any debris stuck behind them. We encourage avoiding any lubric...
Read moreants on any part of your machine. Should we be able to assist further, our Dyson Experts are available via [email protected] and happy to help.Hi i own a DC37C Origin, the suction of thr vaccum is great, buy my machine is louder than usual and dosent sound right and has a electrical smell. I have checked for blockages and filter is clean i also cleaned out the barrel aswell. Has anyone had this issue. My vaccum is almost 4 years old
If your machine is making an electrical smell, we would encourage unplugging it and not using it until you have been in touch with our Dyson Experts.
Please give us a call on 1800 239 766 with your m...
Read moreachine handy. Our team are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST. Please note, during the festive period, our hours have changed and can be found here: https://www.dyson.com.au/contactus.aspxMy Dyson37c stopped working today. I followed the video and confirmed no blockages and it still did not start after several hours. It is about 4 years old. Any suggestions for next action?
Sorry to hear about this Murray.
If your machine is not powering on we would kindly encourage getting in touch with our Dyson Experts via [email protected] and we will only be happy to assist in g...
Read moreetting your machine back up and running as it should.Hi,
I read the dc37c is discontinued...will you still make parts into the future...filters, hoses etc
While the DC37C is no longer being sold, please be assured we have no plans to discontinue spare parts for this machine any time soon as we aim to support Dyson Owners for as long as possible.
Should...
Read more you have any further queries, our Dyson Experts are available via [email protected] and we are only happy to help.I recently purchased a car cleaning kit designed for the newer hand held vacuums with the red dot attachments to use with my DC37C. Is there an adapter to attach the newer tools to a crescent clip hose attachment?
We do apologise for any disappointment, the car cleaning kit designed for V7, V8, V10 and V11 machines won't fit on a DC37C and at this stage, there isn't an adaptor to suit.
If we can assist furthe...
Read morer, our Dyson Experts are available via [email protected] and happy to help.When putting in the filter on the DC37C, I can't quite click the handle part that goes on top of it into place. It's like the blue circular spring loaded ring on the filter is not going in far enough. Bought a new filter, but same thing.
We are sorry to hear you are having trouble pushing the handle of your DC37C down.
We would kindly ask you to review this video and ensure the bin is correctly assembled and retry pushing the handle down: https://www.youtube.com/watch?v=78NUhgzQm4U...
Read more If you still continue to experience difficulties, please email [email protected] and our Dyson Experts will be in touch very shortly to assist.Hi,
My Dyson DC37 is four years old. I'm finding I need to clean the filter just about every time I vacuum now. Do I need a new filter?
Thank you
We certainly wouldn't expect you to need to wash the filter every vacuum and will be happy to help.
Please forward your details and the serial number of your machine to our Dyson Experts via auaskdys...
Read more[email protected]. We will be in touch shortly to help get this sorted.Hi Robert, We replaced the filter and the gasket - now works perfectly - Check out the link here https://mendit.co.nz/dc39_cyclone_gasket
Our Dyson DC37C purchased late 2014 has become VERY noisy when operating.
We have cleaned it thoroughly and checked all places for blockages but it still continues to be noisy and make this constant "popping" sound. It doesn't cut off even though it is making all this noise.
Can you enlighten us as to what is happening please?
LW Australia
We are sorry to hear you are having trouble with your DC37C.
Understanding you have checked your machine, we would kindly ask you to review this video to confirm all areas have been cleared: https://www.youtube.com/watch?v=y2kY-wcZ2y0...
Read more If they have and your machine still continues making a popping sound, or we can assist further, please email [email protected] and our Dyson Experts will be in touch to assist.Hi Guys, I bought the Barrel Dyson DC37C origin some time ago from Aldi - the only thing I don't like it to a point I am going to give it away is it makes an horrible noise - very loud squeaking - when used on tiles. That is in both head positions. And my house is mainly tiles. Is anything I can do or just put it in the bin?
Pls reply also to my email address [email removed]
We certainly wouldn't expect any of our machines to make a loud squeaking noise when in use.
We would kindly ask you to forward your details and the serial number of your DC37C to [email protected]....
Read more Once received, one of our Dyson Experts will be in touch and only happy to help.Excellent Customer service you have at Dyson, all sorted, new floor tool received, thank you very much!!!!
Hi Adrian,
I’m having the same issue with mine in a new house I’ve moved into which has tiles and no carpet. Loved my Dyson on carpet but it’s terrible on tiles :(
Which tool is the one you use on flo...
I want to clean the Wheel on the cleaner head as there is alot of hair and dust stuck at the joint and is slowing down the movement of the wheel.
Is there a way to take the wheel off??
We're afraid the large wheels on the floor tool haven't been designed to be detached, Sumi.
If you aren't able to remove enough of the hair manually, then the next step would be to replace the floor ...
Read moretool. If your machine is over 2 years old, feel free to purchase the replacement part on our website:I want to get Triggerhead to use on DC37C. However, the dyson website states that the triggerhead is compatible for DC39. Will the same triggerhead work on DC37C. Also, do I need to get triggerhead wand handle as well for the triggerhead to work. I have wand handle on DC37C at the moment i.e. the one without the triggerhead button.
Please be assured the Triggerhead will work with a spinning brushbar on your DC37C, regardless of what handle you have.
That being said, should you wish to be able to turn the Triggerhead's rotating...
Read more brushbar off for hard floors or delicate floor surfaces, you would require the Triggerhead Wand Handle (which has an additional button) to enable this. This handle can be found via this link: https://shop.dyson.com.au/spare-parts/wand-handle-923081-01Can you get some sort of turbine or motorised head for DC37c
You certainly can. The turbine head suitable for your DC37C machine can be found via this link: https://shop.dyson.com.au/spare-parts/triggerhead-923181-03
We hope this helps, however if we can assis...
Read moret further, our Dyson Experts are available via [email protected] and happy to help.Is the dyson dc37c the same as the dyson big ball original
While the DC37C and the Big Ball Origin come with similar accessories, the Big Ball Origin is a newer machine with the following features:
- New mechanism to hygienically eject the dirt from the bin
- Self rights when toppled...
what is the cost of a new motor?
Should the motor of your DC37C need replacing, we would encourage getting in touch with our Dyson Experts via [email protected].
Servicing (outside of the Dyson guarantee) is $85 for labour and tr...
Read moreansport, with the only additional cost being parts. Motor costs are usually under $100 (at time of writing). While we are unable to quote your machine without inspecting it, we offer a no obligation quote.My 4-year-old DC37C stopped working today while I was using it. It stopped and restarted itself as I picked it up to move it - this happened 3 times, then it stopped permanently and refused to start even after waiting for one hour. I had already cleaned the pre-filter, emptied the dust out and cleaned the plastic outer and brushed the outside of the canister - prior to using. We have disassembled the cinetic ball and want to know how to detach the post filter in order to clean it. Also we want to check inside the canister to see if it is clogged. Also, as there was no burning smell or noise when the machine stopped, can we assume that the motor is still alive? (My husband is quite handy).
Can it be used to vacuum up liquids/ water or is it purely for vacuuming dry things like dust? I used mine to vacuum up water from washed couch cushions and it smelled like smoke and stopped working.
Definitely not for liquids.
Never.
I've sneaked a lil bit of liquid here n there when vacuuming with it n it is a PITA to clean afterwards n blocks up easier n it's just not meant for anything but dry vacumming.
Hi Sanika,
Thank you for your query....
Read more Dyson machines are designed for vacuuming up dry debris only and are not recommended for use on moisture or liquids. I am sorry to hear your machine has stopped working. We would encourage you to email [email protected] with your details and our Dyson Experts will be in touch and happy to help. We look forward to hearing from you and assisting. Best wishes, ShanHi, Whats the best accessory for picking up pet hair from carpet for a DC37C model & is the DC37 the same as a DC37C?
Thanks
Hi Lisa,
Thank you for your question....
Read more The best accessory for picking up pet hair from carpet is the Turbine head which can be purchased for $129 with free postage from https://shop.dyson.com.au/spare-parts/turbine-head-906565-32. There is no "DC37" released on the Australian market. We hope this helps, if you require any further assistance please don't hesitate to reach out to our helpline on 1800 239 766 or via email [email protected]. https://shop.dyson.com.au/spare-parts/turbine-head-906565-32 Best wishes, SamuelIve noticed my dc37c doesnt seem to have has much suction lately, have pulled apart for blockages & washed purple filter in the top, is there another filter somewhere that im missing?
Hi Narelle,
Thank you for your query. ...
Read more I am sorry to hear you are experiencing a loss of suction through your machine. Understanding you have done some troubleshooting we would encourage you to review this video to ensure all areas of your machine are clear: https://www.youtube.com/watch?v=y2kY-wcZ2y0 Hopefully this should help, however if we can assist further please email [email protected] and our Dyson Experts will be in touch to assist further. We are happy to help. Best wishes, ShanGet an answer from our members and Dyson representatives
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