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Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Adele_AU
- 6 reviews
- 7 likes
- Verified purchase
I loved my Vac 2nd Dyson bought but it's not lasted the years I thought I'd get out of it
Suction was good, was a bit noisy, ok to manuever, wood, ceramic and carpet but Compared to my other Dyson, it has been a bit of a disappointment, bought for $749.00 from Myers Melbourne, it just stopped working, funny smell, cleaned filter, etc. won't turning on, couldn't have happened at a worse time, at the moment can't even afford to get it fixed. DYSON can you let me know if it could be the motor?
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Gav
- 2 reviews
- 1 like
Wish I could leave -5 stars!
Won't bother writing much as I unfortunately bought the same piece of rubbish, $700 vacuum with a 3 year life span, as all the other reviews.my experience: sucks good for a month as long as you clear out the blockages in throat every 10 minutes. Gradually gets worse even though you follow the service guidelines until eventually the motor screams, smokes then dies, typically just out of the warranty period. BUY AN ELECTROLUX.
1 comment
Dyson Team ..Dyson
Hi Gav,
I am sorry to hear your DC39 machine has had a problem with the motor. We spend millions of dollars and countless hours testing and developing our machines, however on the odd occasion, failures can happen in the field. ... Read more
I would encourage you to reach out to [email protected] and we will be happy to assist. We look forward to hearing from you. Best wishes, Shan Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
HAMMERTIMESouth East Queensland, QLD
- 3 reviews
Never thought it would die so soon!
Yesterday my beloved dyson motor passed away. It has been out of warranty for just over a year. I should have kept my last dyson. It was a trooper. It just went on and on. Until this one died for no apparent reason it was running like a dream. Wasn't doing anything different for it to pass away. It's life consisted of 5 large carpeted bedrooms, 2 cars and a tiled area of approx 200sqm. Was vacuuming one of the five rooms in our house and a smell started to fill the room and before i could turn it off it was lights out. Now I'm on the hunt for a...Read more
new vacuum i doubt you can save this one. Not sure if i will go another dyson, looking for something that lasts at least 10 years. I will add though its little cousin the dyson v6 animal handstick is still going strong. Touchwood.1 comment
Dyson Team ..Dyson
Hi There,
Most issues with our machines can be resolved with troubleshooting or a service. Please get in touch with our team, and we will be happy bring the machine in and give it a no obligation assessment for service.... Read more
Please don't hesitate to email us at [email protected] or call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm AEST. Best wishes, Mira Facebook.com/dysonSimilar opinion? Write a review on ieatwords.com.au!
RTMTownsville
- 7 reviews
- 4 likes
Been a very good vacuum
Wow - I think I must have been lucky wit hthe DC39 that we have gotten, because our's so far (touch-wood), has been good. I'm sorry to read about all the other customers who have had a dud vacuum - that's really shocking! If ind the noise level to be no different to other vacuums that I have had. Can move well around furniture and cleans well on the tile and carpet floors in my house. I would empty the vacuum every two weeks, just out of my own habits. Cleaning the filter, I don't see a big difference in the suction pressure though.
Our vac...Read more
uum also gets a hiding! I am using it every couple of days and so far, it's stood the drops and knocks on the tile floors. But, will keep my eyes and ears open for the other points/issues which the other customers have noted in their reviews. It's a sad way to hear about these bad points - when customers have had to fork out hundreds of dollars on a dud vacuum. What's going on Dyson?Similar opinion? Write a review on ieatwords.com.au!
Service of our DC39 Vacuum
We had a DC39 vacuum for 3 and 1/2 years when a problem arose with what appeared to me as the motor. I was offered an option to take in for a $65 service + parts. I was a bit scepitcal but my wife, Maria said it would be worth it. and it definitely was. We took it to Osbourne Park, Perth depot and the lady there said she will get it sorted and we left it to her. She called me back within an hour and said it was fixed and would only charge the service fee of $65 as it was nothing major.
Similar opinion? Write a review on ieatwords.com.au!
Damdi79AU
- 4 reviews
Waste of money 3 years and it's toast
So for the price this vacuum retails for you would expect it to out last any other cleaner on the market and you would also expect the warranty to be longer than 2 years.
For the price I paid I could have bought 6 average vacuum cleaners over the last 3 years.
Engine has seized after only 3 years. Minimal use on average 2 hours per week if that. Customer service is not very helpful and keeps referring to the standard 2 year warranty vacuum came with. Will not be buying anything branded Dyson ever again. Dyson is just overpriced and very bad quality/workmanship. You should be ashamed of yourself ripping people off like you do. Not surprisingly this model is discontinued because it has loads of complaints.
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KlaudijaGreater Melbourne (Outer), VIC
- 14 reviews
Terrible and overpriced lasted 3 years
This is the second Dyson i have had in 4 years. First one the engine blew after 7 weeks and this one has last 3 and a bit years. Engine blew up again.
Seriously Dyson a $950 vacuum only lasting 3 years? I use my vacuum 4 times a week. This is just not accepatbel at all.
Do not call this the Ferrari of vacuums when it is only a Hyundai. Very average.
I now have a house full of dog hair and no vacuum.
I can buy a vacuum from Bunnings for $100 with a 2 year warranty. You should be offering a 10 yr warranty considering you charge 10 x times more.
No wonder this was discontinued.
1 comment
Just an update on my vacuum.. I sent it of to Dyson to hopefully get it repaired.
They said my vacuum was in shocking condition. I am in a single household and my vacuum was in 7/10 condition considering it was 3 years old.... Read more
They said my vacuum blew up because I misused it and there was white powder in the vacuum? No idea what that was as I don’t have white powder in my house. Dyson refused to send me the pictures of my vacuum. They want $300 to fix it. That being said. I will not be going ahead with the repair I am taking matter to court. Dyson are rude and obnoxious. Has anyone else had their repair denied for similar reasons?Similar opinion? Write a review on ieatwords.com.au!
Muddy
- 10 reviews
Fantastic suction and great follow-up service.
I've had this vacuum for a year and am delighted with the fine dust it picks up and really good suction. But yesterday when cleaning the car, I removed the stem and inserted the nozzle brush combo attachment directly into the handle. No matter what I did, the attachment wouldn't come out. The button wouldn't depress to remove it. I rang the customer service number this morning, described the problem, was asked what I'd done to try to remove it, and within minutes she had collected my details and had a new handle and attachment on the way. That sort of customer service matches the quality of the vacuum. Very pleased with the cleaner and Dyson's customer service.
2 comments
The two new parts arrived today only 5 days after ringing and with a weekend in between. Thank you, Dyson.
Dyson Team ..Dyson
Hi Muddy,
Thank you for taking the time to review your machine. We are glad to hear that we were able to assist.... Read more
If we can ever be of any further assistance, please don't hesitate to get in touch. Best wishes, Samuel Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
beagleSouth East Queensland, QLD
- 2 reviews
DC39 use
After two 10 yr stints with a major brand that required servicing every year, at a cost, we purchased the animal model for pet hair. We've had it a couple of years now and it has done very well, is so light and easy to use, that I now do the vacuuming. We have just had the wand handle break for no apparent reason and I'm waiting for the glue to dry as I print this. I've looked up the cost of a replacement part and am surprised how reasonably priced it is. Just got to figure out how to order it...LOL...
5 comments
Dyson Team ..Dyson
Hi beagle,
Thanks for taking the time to review your machine. ... Read more
While I am pleased to hear you are happy with the machine, I am sorry to hear your handle has broken. To order a new part, please just give us a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm and we will be able to assist you. Best wishes, Shan Facebook.com/dysonAs a follow up to this, the unit motor shorted and stopped a month out of warranty. Dyson took it in and completely refurbished it at no cost, including the glued wand handle. I am still gobsmacked. H... Read more
ow many manufacturers will stand by their product like this. I can't recommend them highly enough..This is an unsolicited update. The unit is still going strong. I empty the larger bowl when finished after every quick daily use and completely clean the mesh and tubes for the fine dust particles it... Read more
collects after a full,vac of the house or weekly. We have around 140 sq mtrs each of both carpet and tiles. I think keeping the unit clean and dust free is what keeps it going. This is used daily for dog hair.Similar opinion? Write a review on ieatwords.com.au!
QLD reviewerAU
- 3 reviews
- 11 likes
Worth the money? We think so.
We are one of those families who seem to change vacuum cleaners every week. We have been through most brands on the market and nearly all on ebay. Our mistake was either buying cheap or avoiding Dyson due to their hit and miss reputation.
Well, we finally bit the bullet on a catchoftheday.com sale and purchased the DC39.... It has been the last vacuum cleaner we have purchased in a decent while now.
Suction; yes, it has plenty and it never seems to lose it, even when approaching the full canister.
Ease of cleaning; yes, it is easy to ...Read more
clean. There is only a couple of buttons to press and you have ejected the canister for cleaning. You simply wash the filter under water, let it dry, and off you go again. Looks; yes, it has those classic Dyson looks. You either love it or hate it.1 comment
Dyson Team ..Dyson
Hi QLD Reviewer,
Thanks fot taking the time to review your machine. ... Read more
We are pleased to hear overall you are happy with the performance of your machine. If we can ever be of assistance please don't hesitate to get in touch. We're here to help. Best wishes, Shan Facebook.com/dysonSimilar opinion? Write a review on ieatwords.com.au!
JimSydney
- 3 reviews
- 2 likes
top machine
yes we are so happy of it.
we had an old model,after 15 years of using it we gave it back to Dyson and with 30% of the new item we did buy another one .
just to make my wife happy
as they say ( happy wife is happy life )
so go for it guys and make your wife happy
1 comment
Dyson Team ..Dyson
Hi Jim,
Thanks for taking the time to share your thoughts on the DC39 Allergy. ... Read more
We're pleased to hear you are happy with your new machine. If we can ever be of service, please don't hesitate to get in touch. We're here to help. Best wishes, Shan Facebook.com/dysonSimilar opinion? Write a review on ieatwords.com.au!
Good at first
I brought this model just under 2yrs ago. It worked fine for the first few months, then the suction started to drop. I clean it out after everytime I use it aswell as the filter and no difference at all. I should of got the multi floor one as I find this head that comes with the allergy doesnt work well om floor boards at all
handle
suction and head
1 comment
Dyson Team ..Dyson
Hi Sammy,
I am sorry to hear you are having trouble with your machine. I'd encourage you to run through the checkpoints in this video as usually a loss of suction is something easily solved. Just c... Read more
opy and paste this URL into a new browser window: http://www.youtube.com/watch?v=PheQ00a_urUSimilar opinion? Write a review on ieatwords.com.au!
Nat76Townsville, Queensland
- 4 reviews
- 1 like
Love it!
We bought this to replace an Electrolux model which did us well but died too quickly. The suction on it is fantastic. We have three pets and I'm an asthmatic with a massive dust allergy. The machine picks everything up. It does struggle a little with larger things, but the pickup on fine dust is what we wanted it for. Would definitely recommend it.
Suction is great, moves really well
A little loud.
1 comment
Dyson Team ..Dyson
Hi there,
Thanks for taking the time to review your Dyson. I'm glad to hear you are happy with the performance of your DC39 Allergy.... Read more
If we can ever be of assistance, please don't hesitate to get in touch. Best wishes, Shan Facebook.com/dysonSimilar opinion? Write a review on ieatwords.com.au!
DMurray
- 2 reviews
Best money I have ever spent!!
Wow this machine has blown me away! Decided to splurge on a new vacuum a week ago and so far I have absolutely no regrets. When I unpacked my Dyson I was initially concerned that the wand was a bit short but I quickly realised it's because you only need to operate with one hand, I'm used to two hands on the wand putting my back into it, seriously I didn't even crack a sweat the machine does all the work. My carpets look like new and my lounge room rug that I have been planning to replace no longer needs to be as it's been given a new lease of ...Read more
life! Find the trigger head perfect for carpet and hard floors (I have tiles) you do need to turn the rotating brush off when using on hard floors. Although the machine feels quite heavy to lift manoeuvring it is very easy, light to pull and follows you easily (doesn't tip over). Easy to empty, I've emptied it each time I've used it mainly because of the satisfaction I get at seeing what it's lifting from my floors ewwww!! I choose the Allergy mainly because I don't have pets (so didn't need the Animal) and I found it on sale. I don't think you could go wrong with any of the Dyson models judging from the performance of the Allergy, just need to look at your needs and what attachments you would use most. Would happily recommend this to anyone.. Ease of use, manoeuvrability and my as new carpets! Nothing, I know it's expensive but so worth it..1 comment
Dyson Team ..Dyson
Hi there,
Thanks for taking the time to review your DC39. I'm glad to hear you are happy with the performance of your machine.... Read more
Of course, if we can ever be of assistance please don't hesitate to get in touch. Best wishes, Shan Facebook.com/dysonSimilar opinion? Write a review on ieatwords.com.au!
ShebbMelbourne
- 5 reviews
- 7 likes
This vacuum cleaner really sucks...
We bought one of the original Dyson's "back in the day" and had to replace the vacuum turbine head tool several times due to years of use. When it came time to replace the third turbine head, we decided to buy a new Dyson instead as technology had to have improved since our original machine was made. We were so glad to have bought the new machine (and my inlaws were happy to get our previous Dyson!).
Although we didn't like the carpet turbine tool which came with the machine (we rarely use it, so it lives in our Dyson hanging parts bag to lo...Read more
ok pretty), we bought another heavy duty turbine head tool and are very happy with its suction ability. We also purchased the hard floor tool because it is a necessity in our house. It didn't take long to get used to the new barrel shape and change in manoeuvrability, less noise and easier filter washing, so that was an improvement on our older machine. Overall, if you have the right vacuum heads for your floors, you cannot go wrong with a Dyson! :) It sucks very well when you use the correct vacuum head and is a joy to use. Wasn't a fan of the vacuum head that came with the machine.1 comment
Dyson Team ..Dyson
Hi there,
Thanks for reviewing your new DC39 Allergy. I'm glad to hear you are happy with the machine and have found the right tools to clean your home.... Read more
If we can be of further assistance please don't hesitate to get in touch. Best wishes, Shan Facebook.com/dysonSimilar opinion? Write a review on ieatwords.com.au!
corleen.kupina
- 3 reviews
Save your money
Having previously owned a Dyson vacuum cleaner which I loved, I thought it was time for an upgrade. Unfortunately, I upgraded to the Dyson DC39 Allergy at the recommendation of a sales assistant. Within days I knew that this machine was faulty. It could not even pick up a kernel of corn and frequently 'threw' dust particles across the room (so much for the 'allergy' aspect!). The suction also goes on/off intermittently (which is only fixed by picking it up and opening the valve at the top. I find myself continuously going over areas I have prev...Read more
iously covered. It's a complete waste of time. There also appears to be issues with the wheels. I contacted Dyson but there recommendation of calling them (on a 1-800 number from my mobile) so that they could somehow diagnose the fault over the phone seemed a bit silly. I'm sure 2 rambunctious toddlers in the background would not really be conducive to a proper conversation. I have since placed it in my storage and use my $10 broom. Works wonders. Not effective; customer service not helpfulSimilar opinion? Write a review on ieatwords.com.au!
Shamira RochfordAdelaide
- 17 reviews
- 13 likes
Excellent service from Dyson
I received an email from Dyson asking if everything was ok with my 18 month old vacuum cleaner and I replied that 3 of the little wheels on the bottom of the head have fallen off. I received a reply from a real person, Tracy in less than 24 hours, and when I had given them the details of serial no. where I bought it etc I got a call from Sue, who said that I probably needed a different head for my type of floors. So she has replaced the damaged trigger head with a brand new one, and also given me a muscle head which she thinks is better for me....Read more
Dyson give 2 years standard warranty, and an extra 3 if you take out the extended warranty which I didn't take when I purchased the vacuum. Sue also said " no pressure, but if you want to take it out, you don't have to decide today, think about it, we'll give you the full 5 years warranty as from now". Apart from the broken wheels, this vacuum cleaner is the best I've had, it picks up everything, and is easy to use. I'm telling everyone about the great service I've had from Dyson. Great product, excellent service5 comments
I have been having the same problem with my wheels too. They replaced the floor piece but back to the same problems 4 mos later. I have ceramic tile, wood, and low cut carpet. What was the name or part number of the new piece? Thanks!
That's what we have too. Wood, tiles and rugs. It's the "Musclehead" and it's much easier to use than the Triggerhead, which I think is probably only good for wall to wall carpets. The Musclehead is... Read more
cheaper than the Triggerhead too. Let Dyson know about the problem and you might be lucky enough to get a replacement at no cost. You never know. Sue was the very helpful lady I spoke to.Dyson Team ..Dyson
Hi Jill,
Sorry to hear about this. For further assistance please email [email protected] and we will be in touch. ... Read more
Best wishes, Shan Facebook.com/dysonSimilar opinion? Write a review on ieatwords.com.au!
Not a fan
Cheap plastic wheels .very awkward .Pet har pickup not real great . DC23 motorhead waay better .
If your going to buy a dyson for carpet get an upright their barrel cleaners dont come close .
ok on hard floor not great on carpet .ITends to feel heavy on carpet but ok on hard floors .definatley not good on rugs
2 comments
Dyson Team ..Dyson
Hi there,
Sorry to hear you are unhappy with your machine - this sounds quite unusual. If you would like to discuss your concerns further please give us a call on 1800 239 766 and have your machine h... Read more
andy. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.I have tile and wood floor and wheels still break, flimsy, etc
Similar opinion? Write a review on ieatwords.com.au!
fantastic cleaner
The Dyson vaccum cleaner performs exactly as described. Makes cleaning a breeze. Clever design with excellent suction. Stores easily and is easy to clean. The additional attachment for cleaning beds etc. works really well on couches also. If you're looking for a vacuum that does that lot and is easy to use, it is worth paying the extra dollars for a dyson.
excellent design, excellent performance
1 comment
Dyson Team ..Dyson
Hi Kate,
Thanks for reviewing your DC39 Allergy. I am glad to hear you find your machine makes cleaning easier.... Read more
If we can ever be of assistance please don't hesitate to get in touch. Best wishes, Shan Facebook.com/dysonSimilar opinion? Write a review on ieatwords.com.au!
Too heavy - not suited to my needs
My husband was sold this model just before Christmas. I tried to return it, but no refund even on unopened box. The hose parts are very hard for me to hold (far too thick & heavy) with arthritic wrists. I don't read comics, so cartoon picture instructions are very difficult to work out. I previously found a couple of online videos on the Dyson website to assist with the complicated take-apart barrel empty - can't locate them again. Please advise the link for the videos as they are not found at the "getting started" web address in the manual.
Ab...Read more
1 comment
Dyson Team ..Dyson
Hi Helen,
Sorry to hear you are having issues with your machine. ... Read more
The getting started video is available from www.dyson.com.au/dc39gettingstarted On your hard floors, we would recommend turning the brushbar off. For further assistance please email [email protected] Best wishes, Shan Facebook.com/dysonSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Beccachandasked
My turbo head has stopped spinning and therefore impacts upon suction. I have just had the handle replaced (second time :-() and it only stopped once I began using the new handle. Any ideas?
3 answers
I can't really say what the issue would be without looking at it. Is it the same model handle you previously had and does the button you push to stop the head spinning return when you push it again. The head works on air vacuum. Does the vacuum work with the turbo head removed, if so it may be the turbo head itself. I have found that playing with / resetting the push button a couple of times on the handle can get it to work when it stops spinning.
Yes....tried all of that! Thanks though
Dyson Team ..Dyson
Hi there,
Thank you for your question. It is very hard to say why exactly this would be happening with the new handle. We would recommend to email us your details at [email protected] so we can best assist you.
Best wishes,
Samuel
Facebook.com/dyson
Danniasked
I am thinking about getting the Allergy machine. However I see people saying that the muscle head is better than the trigger head for hard floors - mine are mainly polished wood. Can you please tell me if the Allergy machine has a muscle head?
1 answer
When I bought my Allergy machine it came with the turbo head, so you are better off going down a level to get the muscle head. I may be wrong but the only difference I saw was that the Allergy machine came with a mattress cleaning attachment (a bit bigger than the upholstery attachment which was also provided). If you really want the mattress attachment, you can buy it separately. I hope that helps Danni. I find the muscle head much easier to push around than using the turbo head. Better on the wooden floors too. Regards, Shamira
Bar Onasked
What the different between the oldest model DC29 ALLERGY and DC39 ALLERGY?
Regards,
Dina
1 answer
Dyson Team ..Dyson
Hi there,
There are a few differences between these machines. The DC29 range uses Radix Cyclone technology for no loss of suction. The DC39 uses our new Radial Cyclone technology to seperate more dust and dirt from the air while maintaining suction power.
The DC39 range also uses our Ball technology, making them easier to handle and more stable.
If we can be of further assistance please email [email protected] and we will be in touch.
Best wishes,
Download manual
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Dyson Team ..Dyson
Hi Adele,
Thanks for your review. We can't be sure of the cause of the issue without having the opportunity of inspecting the machine as a whole. We can inspect your machine, assess the issue and provide a no obligation quote.... Read more
Please be assured any repairs and parts replaced will have a 2 year warranty. To get started, please reach out at [email protected] with your contact details, a description of the issue and the serial number from under the machine between the wheels. Best wishes, Mira Facebook.com/Dyson