16 questions from our users

Jody
Jodyasked
DC39 Animal

The brush mechanism is moving very slowly and and there is no suction... What could be the issue?



Jody
[number removed]

1 answer
Dyson
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Michelle B
Michelle Basked
DC39 Animal

The lock switch on their trigger head will not lock. Any ideas?

1 answer
Dyson
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stf
stfasked
DC39 Animal

I own a dyson DC39 Animal, with the 1st triggerhead. Which stopped spinning. If buy a replacement, would it be better to buy the newest version of the triggerhead? Would it work with the use of the release button? and would it work with pet hair the same as the initial triggerhead?

3 answers
Dyson
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Walter
Walter

I don't use the triggerhead,so can't help

stf
stf

Thank you for the quick reply!

AnnieW
AnnieWasked
DC39 Animal

Hi my turbo head has stopped spinning. It still makes a loud noise but won’t spin. There are no blockages and suction is strong. Please any help??

1 answer
Dyson
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Julie M
Julie Masked
DC39 Animal

My DC39 runs great until I get on the carpet and the brush stops spinning. It's acting like the suction is not powerful enough. I've checked the hose and verified there is no debris restricting air flow. I've cleaned the filter. Still seeing the same issue. I've cleaned the brush and verified nothing preventing it from spinning from the axis. As soon as I lift it from the carpet, the brush spins rapidly again. Any idea what the issue could be?

1 answer
Dyson
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LadyK
LadyKasked
DC39 Animal

The brush bar continues to spin even though I change it to no spin for vinyl floors. Model DC39 animal. Any ideas?

1 answer
Dyson
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Kira
Kiraasked
DC39 Animal

I have a DC39 and the brush will not stop spinning when I push the appropriate button. There are no clogs, but I have hardwood floors and I need it to not spin. When I hold the button down it does stop spinning, however there is no suction. What can I do to fix this?

3 answers
Sammie
Sammie
Dyson
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wake132grl
wake132grl
Melodie
Melodieasked
DC39 Animal

Can the triggerhead on the DC 39 be washed under a faucet?

1 answer
Dyson
DysonDysonSend a private message
Broadwaya1447
Broadwaya1447asked
DC39 Animal

I bought a dyson dc39, I am so upset spend over 400 on a vacuum that started over heating the first week I used it. I have taken thr filter washed it and checked for cloggs and don't have any! How do you get a refund for this??? Is it the case that they will only replace it with another defective machine?

3 answers
Sammie
Sammie

$400...that's cheap. I paid double that lol. Imagine my frustration. Is it still under the warranty period? If it is, should be able to get a replacement

Dyson
DysonDysonSend a private message
Rick
Rick

Dyson, you might want to stop circulating an email that is missing a digit on the phone number. You have responded to many customers without the correct phone number.

Melinda Meador
Melinda Meadorasked
DC39 Animal

My dyson dc39 tries to turn on but won't any suggestions?

1 answer
Dyson
DysonDysonSend a private message
Axel
Axelasked
DC39 Animal

My Dyson DC39 is approx 5 years old & I need to change the filter twice every time I vacuum the carpet & surfaces (which is once a week). The suction works fine for about 5 mins once I replace the cylindrical filter (luckily I bought 4 spares) & then eventually stops sucking & makes the specific loss of suction sound. Not the sort of experience you would expect from an apparently well engineered machine. any ideas?

3 answers
Mrs N
Mrs N
Axel
Axel
Dyson
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henniganruth
henniganruthasked
DC39 Animal

What other power heads are compatible with the dc39 dyson barrel?

1 answer
Dyson
DysonDysonSend a private message
Becbrown
Becbrownasked
DC39 Animal

I have the dc39 and it isn't good on my tiles, sand comes flying out the back of the head. Are there different modes for this one?

2 answers
88RNG
88RNG

Not sure ! Mine is DC39 Multi Floor. I guess it uses the same "motor" but different hose head... They discontinued this particular model for a reason....

DJCJ
DJCJ
Consumer-S
Consumer-Sasked
DC39 Animal

Will Dyson ever 'come clean' and admit that the Dyson DC39 Animal is a complete failure?

So many review comments full of consistent complaints, so many disatisfied consumers.

Why are Dyson in denial?

9 answers
Cavoodle
Cavoodle
karen
karen
Tracey
Tracey
Dog hair
Dog hairasked
DC39 Animal

I am thinking of buying a dyson dc39. I have two short haired dogs that are always dropping hair and a daughter with long hair. My main aim is to pick up the hair left on all floors I.e carpet,tiles and wood but do not want to be changing heads and removing long hair from rollers all the time is this going to be a problem?

4 answers
E Ricci
E Ricci
E Ricci
E Ricci

meant to say 'house is small' as i live in a city townhouse 2bedrooms so not big at all.

Dyson
DysonDysonSend a private message
Cheeky BooBoo
Cheeky BooBooasked
DC39 Animal

Looking at getting a dyson barrel vacuum cleaner - we don't have any any animals but is it worth getting this one ( animal model ) over one of the other models? Is the suction better?

5 answers
Jenny51
Jenny51
E Ricci
E Ricci

Absolutely NOT! U r sincerely better much much better off with an older dyson model due to design functionality and overall friendliness of use

E Ricci
E Ricci
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Dyson DC39 Animal

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