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Vacuum Cleaners Buying Guide

Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.

Reviews

(32)
(10)
(13)
(13)
(31)
  • Build Quality
    1.5 (2)
  • Value for Money
    1.5 (2)
  • Ease of Use
    3.5 (2)
  • Cleaning & Maintenance
    3.5 (2)
  • Product is used:
    • Weekly (2)
  • Noise Level
    3.0 (2)
  • Pet OwnerYes (0) · No (2)
  • Clogging Issues Yes (0) · No (2)


Motor just blown up

published

Use the vacuum mostly on tiles and wooden floor, after about 5 years having it the motor blow up. My old vacuum, not Dyson, was working for about 20 years. Don’t think I’m going to buy Dyson again, cost fortune and is worst than other brands

Purchased in January 2021.



Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Product is used: Weekly
Pet OwnerNo
Floor Type Carpet, Tiles and Wood
Clogging Issues No
See all answers
1 comment
Dyson
Dyson Team ..Dyson

Very Disappointed

published

I have had my vacuum for less than 5 years and now the motor has blown up and tripped the fuses in the house. I was vacuuming carpet for 5 minutes so it's not like it was working hard. Very surprised as I thought I get a few more years given it's infrequent use. For over $1000.00 I can't see me buying another Dyson product..



Date PurchasedDec 2013
1 comment
Dyson
Dyson Team ..Dyson
Chris

ChrisWangaratta

Disappointed

published

I have had my vacuum for 5 years and now the motor has blown up and tripped the fuses in the house. I was vacuuming carpet for 5 minutes so it's not like it was working hard. Very surprised as I thought I get a few more years given it's infrequent use. For $900.00 I can't see me buying another one.

Date PurchasedJul 2013
Vicki B

Vicki BSA, 5155

Can't believe all the negative reviews

published

I have had this appliance for over 6 years and have not had a problem with it. I use the hard floor attachment for our floating floors and the turbo head for the carpets. I have taken this vacuum up the river to our shack and sucked all the sand and grit out of my carpets and never had a problem. Just recently had a full service done on this appliance and expect it to last a good few years yet.

Date PurchasedDec 2011

Auntysooty

AuntysootyRichmond-Tweed, NSW

  • 7 reviews
  • Verified purchase

Sensational!

published
Date PurchasedJun 2013

All right cleaner, poor design.

published

Cleaner worked well from new but the DC39 has an internal air cleaner/filter that cannot be accessed unless the owner has the unusual shaped tool to undo the screws that hold the two halves of the body together. Therefore unless the owner has some practical skills the machine needs to be taken to a service person to be cleaned properly. Also the motor bearings are a single shield bearing instead of a double shield meaning they are more prone to ingress of dust and therefore wearing out. I have had the machine for four years and have already had to replace the motor bearings once.

Date PurchasedOct 2014

Mick

MickWynn Vale

  • 3 reviews
  • 3 likes

Put up with this waaaay too long

published
Date PurchasedApr 2012
1 comment
Dyson
Dyson Team ..Dyson

Jen

JenInverell

  • 6 reviews
  • 7 likes

Meh

published

I bought this vacuum cleaner because it was a Dyson and everyone raves about a Dyson. It’s ability to sense and change when going from hardwood floors to carpet was also a great draw card.
Unfortunately, I’ve been disappointed with it for quite some time. It just doesn’t do a great job. My robotic vacuum seems to pick up more pet hair than the Dyson.
It nearly died a year or so ago. With nothing to lose, my husband did some handyman surgery on it and managed to fix it. It was plugged up with fluff in one of the bends in a tube inside.
It’s also really awkward to store. It seems to take up heaps of space, whether you store it upright or retract the handle and store it flat.
Don’t think I’ll be buying a Dyson again.

Date PurchasedSep 2011
1 comment
Dyson
Dyson Team ..Dyson
Kiran

KiranPlumpton

  • 5 reviews

Not living up to the name

published

After wanting to own a Dyson for it's powerful suction i was disappointed that its performance didn't live up to the hype. Starting with the positives, the vacuum is very easy to move around easy to put together. Performance is ok as will pick up most things from tiled floors. The negatives, the vacuum is not good at picking up hair from carpet, the plastic parts are a little flimsy. Considering the price point of Dyson and performance i would not recommend this product.

Date PurchasedJun 2017
1 comment
Dyson
Dyson Team ..Dyson

Absolutely Shocking...Very Disappointed

published
Date PurchasedJun 2013
2 comments
Dyson
Dyson Team ..Dyson
Mrs N
Mrs N

Absolutely shocking

published

After my first dyson blew up after 7 yearrs I thought I would stand by dyson and pay big money to purchase this one. After 2.5 years it got a burning smell and blew up. Dyson honoured the warranty and replaced the motor. That was last november and now the same thing has happened. Dyson say I should have replaced the filter. So much for them being life guaranteed. 3.5 year's is all I got out of it after paying $670. After reading these reviews it seems they have been designed to only last 3 years. I think this is a fair go issue

Date PurchasedMar 2013
1 comment
Dyson
Dyson Team ..Dyson

Kelles

KellesPalmerston North

You'll spend your life unscrewing it just to unclog it

published

This vaccum is fantastic! Sucks up dirt really well...until you suck up that inconspicuous piece of Lego your kids left on the floor.

This isn't just like your regular vacuum where you pull the middle off to unclog it, the part that leads into the dust catcher is ridiculously narrow. To unclog it, you need to remove screws and sometimes stick a coat hanger down there to dislodge bits that have stuck there. I seem to spend more time unclogging this machine than I do vacuuming.

Getting my kids to do the vacuuming is a small night mare as they constantly get it clogged.

I spent so much money on this machine too. If it weren't for that horrifically narrow passage way to the dust collector, this would be a great vacuum cleaner.

Date PurchasedJun 2013

Nicked

NickedSouth East Queensland, QLD

Sounds like most Dyson vacuums are designed to last 3 years

published

BANG, SMOKE and its gone. For a machine that is at the top end of the price ladder for vacuums, did not make to much of an impression. I was forever cleaning out the bend at the end of the hose leading up to the barrell.
Very disappointed, and think I will definitely look at another brand.

Date PurchasedApr 2013
1 comment
Dyson
Dyson Team ..Dyson

Cecille

CecilleNew Zealand

Worst design for such an expensive brand

published

There was loud roaring noise Followed by a burning smell and then GONE. There goes an overpriced vacuum. I might just go back to the mainstream brand, at least they're cheap enough to replace.

It was my second dyson, the first one was superb. Easy to clean, no mess. And it lasted years.

This one, DC39 was a major disappointment. It's messy to clean and the suction gets weaker just with the slightest blockage.

And then, it just suddenly stop working. Not gonna invest again another $1000 for such an unreliable machine.

Date PurchasedFeb 2012
1 comment
Dyson
Dyson Team ..Dyson
Ralph

RalphSouthwest, VIC

  • 10 reviews

Pity about the entry into the cyclone clogging up all the time.

published

This vacuum cleaner would be 5 stars if only the suction tube didn't change shape an narrow down as it gets to the vacuum cleaner. The section that you remove is nearly worn out on mine due to the number of times I've had to remove it to get something that's stuck (or just a build up of stuff) out because it has stopped or greatly reduced the suction at the head. Looks like the new ones are the same. Just wish my old DC05 hadn't died, but given the years of use and the cat hair it had picked up I would have bought another one of those in a heartbeat if they were still available.

1 comment
Dyson
Dyson Team ..Dyson

Should of lasted longer than 3 years

published

Stopped Working And Loud Noise From The Ball

published

Extremely disappointed with this as I paid a huge price for it. I thought Dyson was a reliable trusted brand and didn't expect my vacuum to become faulty so soon. I used this for general vacuuming around the house and the suction was great at first but then slowed down and now I think the motor has blown leaving me without a vacuum.

1 comment
Dyson
Dyson Team ..Dyson

Threw it in the bin today!

published

Today I did the best thing ever...I threw this ridiculously overpriced vacuum cleaner in the bin! The DC39 lasted less than 3 years before the motor died, and it hasn't been sucking properly for at least twelve months. Paid the price thinking I would have it for a long time, will never recommend a Dyson to anyone. Do not buy this machine in the upgraded version.
Dyson representative - don't bother to reply to my review stating that I need to contact Dyson. This machine should have lasted years and years for the price paid. Unless you are going to offer me a refund I don't want to hear from you.


88RNG

88RNGBuderim

  • 2 reviews
  • 1 like

Only good for a short period of time.

published

It was a wonderful machine for 2 years. Then it died on me a couple of weeks ago. Just after the warranty expired. I rang Dyson customer service and instructed to bring it to a service department in Brisbane. Just picked it up today, tested, just like new one again. The good thing is No Charge for the repairs at all.. That should give back some confidence to the buyers.


angie_robertson

angie_robertsonWA, 6014

  • 8 reviews
  • 2 likes

Great Service

published

I have the multi floor, I purchased it 2 years ago for around $500. Had no issues with it, although i wish i had of purchased the turbine head. 2 months ago the motor blew. Thankfully i found my receipt with a month left on the warranty. I called Dyson, yes i waited for a while but found ringing later in the arvo was faster. Organised the service. I took it in today and its already been fixed and is getting posted to me tomorrow. I cannot fault that service at all. The only issue is why would a 2 year old vacuum blow up, but i then thought about it, the dust isnt getting trapped into a bag, its a big cannister which allows t to travel to the motor. Overall i love Dysons and cannot wait to upgrade.

1 comment
Dyson
Dyson Team ..Dyson

Page 1 of 5

See all Dyson DC39 reviews

Questions & Answers

Sharon

Sharonasked

I have a DC 39. The turbo head is not working and want to know if I can purchase a Replacement carpet head. Serial number CS8-AU-EDU 0586A.

1 answer
Dyson
Dyson Team ..Dyson

Spare Triggerhead turbine heads are certainly available and can be purchased via this link: https://shop.dyson.com.au/spare-parts/triggerhead-923181-03

That being said, we do encourage running through the troubleshooting if yours isn't working as you'd expect. You can find the troubleshooting for this here: https://www.dyson.com.au/SupportHome/Vacuums/Cylinders/DC39/22411-01/troubleshooting/check-the-floor-tool

If we can assist further, our Dyson Experts are available via [email protected] and we are only happy to help.


Chuck

Chuckasked

While using the DC 39 on finished concrete floors it appears the multi surface head is excessively gripping the floor which results in making the DC 39 difficult to push and pull. The small rollers are marking the floor. Is there another adjustment for suction besides the one on the trigger?

2 answers
Walter
Walter

I don't know of another adjustment on the trigger. I wouldn't use the machine to suck up concrete or plaster dust as this will clog the internal filter as well as the dust filter.

Dyson
Dyson Team ..Dyson

Hi Chuck,

Thank you for reaching out.

So we can best assist, please forward your details to [email protected] and our Dyson Experts will be in touch shortly and happy to help.

Best wishes,

Shan
Facebook.com/Dyson


Adrienne H

Adrienne Hasked

My DC39 brush stops spinning as soon as it hits carpet... it’s not very effective at picking up pet hair if the brush doesn’t spin. As soon as I take it back to hardwood the brush spins again... but I don’t need it here... any thoughts on why it wouldn’t work on carpet? It is very low pile...
Thanks.

2 answers
Emma T
Emma T

I had this issue in a rental with low pile carpet. It was an old house and I don’t think the carpet was well stuck down anymore. As soon as I moved to another newer house I had no problem with the turbo head. Although it didn’t seem like the carpet was lifting I think the turbo head was too powerful for the older carpet and it lifted just slightly which stopped the head from spinning. The same thing happens when I try to use the head on rugs.

Dyson
Dyson Team ..Dyson

Hi Adrienne,

Thank you for your query.

I am sorry to hear your DC39's turbine head isn't spinning as it should do.

Please give us a call on 1800 239 766 or email [email protected] and we will be happy to help get this sorted.Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.

We look forward to hearing from you and assisting.

Best wishes,

Shan
Facebook.com/Dyson


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