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Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Motor just blown up
Use the vacuum mostly on tiles and wooden floor, after about 5 years having it the motor blow up. My old vacuum, not Dyson, was working for about 20 years. Don’t think I’m going to buy Dyson again, cost fortune and is worst than other brands
Purchased in January 2021.
1 comment
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Very Disappointed
I have had my vacuum for less than 5 years and now the motor has blown up and tripped the fuses in the house. I was vacuuming carpet for 5 minutes so it's not like it was working hard. Very surprised as I thought I get a few more years given it's infrequent use. For over $1000.00 I can't see me buying another Dyson product..
1 comment
Dyson Team ..Dyson
Hi there,
Thank you for reviewing your DC39 Multi Floor.... Read more
We are sorry to hear that you are experiencing an issue with your machine. We'd recommend to reach out to our NZ team of experts at [email protected] or via our helpline on 0800 397 667 and they will be able to assist you further. Best wishes, Samuel Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
ChrisWangaratta
Disappointed
I have had my vacuum for 5 years and now the motor has blown up and tripped the fuses in the house. I was vacuuming carpet for 5 minutes so it's not like it was working hard. Very surprised as I thought I get a few more years given it's infrequent use. For $900.00 I can't see me buying another one.
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Vicki BSA, 5155
Can't believe all the negative reviews
I have had this appliance for over 6 years and have not had a problem with it. I use the hard floor attachment for our floating floors and the turbo head for the carpets. I have taken this vacuum up the river to our shack and sucked all the sand and grit out of my carpets and never had a problem. Just recently had a full service done on this appliance and expect it to last a good few years yet.
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AuntysootyRichmond-Tweed, NSW
- 7 reviews
- Verified purchase
Sensational!
I have had my Dyson for over 5years! I Upgraded from the DC29 to the DC39 on a 'Good Guys' sale and it still cost me a fortune. After many models and makes over the years that didn't live up to their expectations, I saved up for this Brand and model. I LOVE IT! You cannot buy a product and expect to use it without consistent care. I have followed instructions with cleaning and care of this product and it has rewarded me with 'amazing' suction, reliability and constant usage. I also 'Clean' houses for work and 'nothing' comes close to the Dyson ...Read more
and I have used a fairly wide range of vacuum cleaners. 'I' had broken the handle attachment... No problem, customer service organised a replacement as good faith! Please CLEAN your little pop-up filter, it is the key to the amazing suction. I don't know anything about the other models, but we are lucky to always have a choice in what we buy.Similar opinion? Write a review on ieatwords.com.au!
All right cleaner, poor design.
Cleaner worked well from new but the DC39 has an internal air cleaner/filter that cannot be accessed unless the owner has the unusual shaped tool to undo the screws that hold the two halves of the body together. Therefore unless the owner has some practical skills the machine needs to be taken to a service person to be cleaned properly. Also the motor bearings are a single shield bearing instead of a double shield meaning they are more prone to ingress of dust and therefore wearing out. I have had the machine for four years and have already had to replace the motor bearings once.
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MickWynn Vale
- 3 reviews
- 3 likes
Put up with this waaaay too long
We've had this for nearly 6 years. And I don't know why we didn't bin it earlier.
It couldn't pull the skin off a rice pudding. 2 years after buying it, we decided it was pretty sad and bought an LG Roboking.
That thing kicks the dyson to the curb.
But we kept this POS for doing a weekend clean and a quick whip round before visitors etc.Only thing that managed to do was make the house smell, but still we kept it.
For the last 6 moths, we've been eyeing off handstick-type machines, and today, we bit the bullet.
Vacuumed this morning wit...Read more
1 comment
Dyson Team ..Dyson
Hi Mick,
Sorry to hear this was your experience, the most likely cause of poor suction is a blockage of airflow in the machine. ... Read more
Please check over your machine as shown here: https://www.youtube.com/watch?v=PheQ00a_urU If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further. Best wishes, Mira Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
JenInverell
- 6 reviews
- 7 likes
Meh
I bought this vacuum cleaner because it was a Dyson and everyone raves about a Dyson. It’s ability to sense and change when going from hardwood floors to carpet was also a great draw card.
Unfortunately, I’ve been disappointed with it for quite some time. It just doesn’t do a great job. My robotic vacuum seems to pick up more pet hair than the Dyson.
It nearly died a year or so ago. With nothing to lose, my husband did some handyman surgery on it and managed to fix it. It was plugged up with fluff in one of the bends in a tube inside.
It’s also really awkward to store. It seems to take up heaps of space, whether you store it upright or retract the handle and store it flat.
Don’t think I’ll be buying a Dyson again.
1 comment
Dyson Team ..Dyson
Hi Jen,
Thanks for your feedback.... Read more
We would expect the suction to be stronger than what you are experiencing, please check over the machine as shown here: https://www.youtube.com/watch?v=PheQ00a_urU to ensure there are no further blockages impeding the airflow. If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further. Best wishes, Mira Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
KiranPlumpton
- 5 reviews
Not living up to the name
After wanting to own a Dyson for it's powerful suction i was disappointed that its performance didn't live up to the hype. Starting with the positives, the vacuum is very easy to move around easy to put together. Performance is ok as will pick up most things from tiled floors. The negatives, the vacuum is not good at picking up hair from carpet, the plastic parts are a little flimsy. Considering the price point of Dyson and performance i would not recommend this product.
1 comment
Dyson Team ..Dyson
Hi Kiran,
Thanks for your review.... Read more
If the machine is not picking up as expected, please check the triggerhead and machine over for blockages as shown here: https://www.youtube.com/watch?v=PheQ00a_urU and here https://www.dyson.com.au/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool If this does not resolve the issue, please email us at [email protected] and we will be happy to help. Best wishes, Mira Facebook.com/dysonSimilar opinion? Write a review on ieatwords.com.au!
Absolutely Shocking...Very Disappointed
I purchased a Dyson DC39 for Good Guys,almost 4 years ago.It cost me over $700.It was fantastic for the first 2 years.Then came the loss of suction.The cyclone broke down after 3.5 years, so I replaced it..no problems.But the suction still wasn't that great.Contacted Dyson and was told $80 service fee,plus postage and then we will give you a costing to repair.Not one week after that the motor blew up.I was vacuuming my house ( no cats,dogs or small children ) so only general dust etc.when the Dyson turned off and then on, made a pop sound and...Read more
then came the smoke .Dysons response..basically to bad so sad,the warranty for Australia is 2 years. Really!!! I paid a fortune for a vacuum that lasted 4 years. The irony here..we have a old cheap vacuum ( cost $150 10 years ago )..it is kept for out door work, such as cars.That is still going strong. Shame on you Dyson.Very expensive rubbish.2 comments
Dyson Team ..Dyson
Hi Mrs N,
Thank you for reviewing your DC39 Multi Floor model. ... Read more
Firstly, we are sorry to read that your machine's motor has blown. It is very strange for a machine's motor to fail if the correct maintenance has been carried out throughout it's lifetime. We wanted to get in touch to clarify our support options, as it seems as though there may have been some miscommunication regarding our service process. Once outside the warranty period, Dyson will provide an obligation free inspection and quote for the repair. This means that there is no upfront costs or pressure to have your machine repaired, we will simply conduct an inspection and quote. If the quote is accepted, we can repair your machine for the cost of $85.00 + parts. If you do not wish to go ahead with the service, we will simply return the machine to you free of charge or recycle it within our centre. If you would like to arrange an obligation free inspection, please reach out to our customer care helpline on 1800 239 766. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm. Best wishes, Taryn Facebook.com/DysonI always took very good care of my Dyson throughout its lifetime.The filter and cyclone were cleaned regularly,and the filters replaced every 6-12 months.Unfortuantly as I have read from MANY other po... Read more
sts,my situation is not unique and Dyson is not the reliable brand is used to be . As an added postscript,I purchased a new electrolux( bagless).The first time I used it, I had to empty it out after every room I vacuumed ( I kid you not),in every single room I was getting 1/2 to 3/4 of a bin full of dust and dirt( and I have always regulary vacuumed my house every 2nd day)..that tells you exactly how long the poor performance of the Dyson had been going on for!In the week since, I have collected 1/2 a bin full of dust ( over vacuuming the entire house). Dyson..take responsibilty for your poor equipment and please stop trying to pass the blame onto the consumer,poor customer service etiquette.Similar opinion? Write a review on ieatwords.com.au!
Absolutely shocking
After my first dyson blew up after 7 yearrs I thought I would stand by dyson and pay big money to purchase this one. After 2.5 years it got a burning smell and blew up. Dyson honoured the warranty and replaced the motor. That was last november and now the same thing has happened. Dyson say I should have replaced the filter. So much for them being life guaranteed. 3.5 year's is all I got out of it after paying $670. After reading these reviews it seems they have been designed to only last 3 years. I think this is a fair go issue
1 comment
Dyson Team ..Dyson
Hi Angie,
Thank you for your product review. ... Read more
It is certainly disappointing to read that your machine's motor has blown again through lack of filter maintenance. If the motor was replaced a year prior, this would still be covered by the 2yr replacement parts guarantee. If you done so haven't already, please be sure to get in touch with our customer care helpline to arrange a repair under this guarantee. Our 1800 239 766 helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm. Best wishes, Taryn Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
KellesPalmerston North
You'll spend your life unscrewing it just to unclog it
This vaccum is fantastic! Sucks up dirt really well...until you suck up that inconspicuous piece of Lego your kids left on the floor.
This isn't just like your regular vacuum where you pull the middle off to unclog it, the part that leads into the dust catcher is ridiculously narrow. To unclog it, you need to remove screws and sometimes stick a coat hanger down there to dislodge bits that have stuck there. I seem to spend more time unclogging this machine than I do vacuuming.
Getting my kids to do the vacuuming is a small night mare as they constantly get it clogged.
I spent so much money on this machine too. If it weren't for that horrifically narrow passage way to the dust collector, this would be a great vacuum cleaner.
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NickedSouth East Queensland, QLD
Sounds like most Dyson vacuums are designed to last 3 years
BANG, SMOKE and its gone. For a machine that is at the top end of the price ladder for vacuums, did not make to much of an impression. I was forever cleaning out the bend at the end of the hose leading up to the barrell.
Very disappointed, and think I will definitely look at another brand.
1 comment
Dyson Team ..Dyson
Hi there,
Thank you for reviewing your machine.... Read more
If you have not already done so we would recommend to contact our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-6pm and on the weekends 8.30am-4pm. Alternatively you can send us through an email to [email protected] with your serial number and details and we will be in touch as soon as possible to assist. Best wishes, Samuel Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
CecilleNew Zealand
Worst design for such an expensive brand
There was loud roaring noise Followed by a burning smell and then GONE. There goes an overpriced vacuum. I might just go back to the mainstream brand, at least they're cheap enough to replace.
It was my second dyson, the first one was superb. Easy to clean, no mess. And it lasted years.
This one, DC39 was a major disappointment. It's messy to clean and the suction gets weaker just with the slightest blockage.
And then, it just suddenly stop working. Not gonna invest again another $1000 for such an unreliable machine.
1 comment
Dyson Team ..Dyson
Hi Cecille,
Thank you for reviewing your machine.... Read more
We would recommend to contact our support team in New Zealand on 0800 397 667 [email protected] and they will be able to assist you further. Best wishes, Samuel Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
RalphSouthwest, VIC
- 10 reviews
Pity about the entry into the cyclone clogging up all the time.
This vacuum cleaner would be 5 stars if only the suction tube didn't change shape an narrow down as it gets to the vacuum cleaner. The section that you remove is nearly worn out on mine due to the number of times I've had to remove it to get something that's stuck (or just a build up of stuff) out because it has stopped or greatly reduced the suction at the head. Looks like the new ones are the same. Just wish my old DC05 hadn't died, but given the years of use and the cat hair it had picked up I would have bought another one of those in a heartbeat if they were still available.
1 comment
Dyson Team ..Dyson
Hi Ralph,
Thank you for reviewing your product. ... Read more
Our Dyson engineers have listened carefully and taken on board the feedback regarding the lower inlet hose blocking easily and have changed the design on our latest release vacuum. The Dyson Cinetic Big Ball so that the hose connects directly into the bin canister, rather than running underneath and up behind. Dyson greatly appreciate all feedback whether negative or positive and are thankful that our customer take the time to reach out with their experiences, this is how we move forward and improve. Best wishes, Taryn Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
Should of lasted longer than 3 years
It was a nice vacuum until it was time to empty, nice you don't have to buy bags but it is very messy and dirty job, a lot of banging, scrubbing with toothbrush. Today there was a burning smell from the exhaust, removed the canister but the smell is still there. After waiting a long hold for customer service, the lady wanted me to drive a hour roundtrip plus bridge tolls to drop off then come back to pick up, but when I told her I couldn't make the drive and asked why they don't have a repair center in San Francisco, the call mysteriously disco...Read more
nnected For the price they charge the motor should of lasted longer than three years. Dyson should also find another way to service their customers in the Bay Area. It is a cheaply made plastic piece of junk.Similar opinion? Write a review on ieatwords.com.au!
Stopped Working And Loud Noise From The Ball
Extremely disappointed with this as I paid a huge price for it. I thought Dyson was a reliable trusted brand and didn't expect my vacuum to become faulty so soon. I used this for general vacuuming around the house and the suction was great at first but then slowed down and now I think the motor has blown leaving me without a vacuum.
1 comment
Dyson Team ..Dyson
Hi Michelle,
We are sorry to hear that you are having an issue with your machine. So we can best assist please call our helpline on 1800 239 766 with your machine handy. ... Read more
Alternatively you can send an email through to [email protected] and we will be in touch as soon as possible to assist. Best wishes, Samuel Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
Threw it in the bin today!
Today I did the best thing ever...I threw this ridiculously overpriced vacuum cleaner in the bin! The DC39 lasted less than 3 years before the motor died, and it hasn't been sucking properly for at least twelve months. Paid the price thinking I would have it for a long time, will never recommend a Dyson to anyone. Do not buy this machine in the upgraded version.
Dyson representative - don't bother to reply to my review stating that I need to contact Dyson. This machine should have lasted years and years for the price paid. Unless you are going to offer me a refund I don't want to hear from you.
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88RNGBuderim
- 2 reviews
- 1 like
Only good for a short period of time.
It was a wonderful machine for 2 years. Then it died on me a couple of weeks ago. Just after the warranty expired. I rang Dyson customer service and instructed to bring it to a service department in Brisbane. Just picked it up today, tested, just like new one again. The good thing is No Charge for the repairs at all.. That should give back some confidence to the buyers.
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angie_robertsonWA, 6014
- 8 reviews
- 2 likes
Great Service
I have the multi floor, I purchased it 2 years ago for around $500. Had no issues with it, although i wish i had of purchased the turbine head. 2 months ago the motor blew. Thankfully i found my receipt with a month left on the warranty. I called Dyson, yes i waited for a while but found ringing later in the arvo was faster. Organised the service. I took it in today and its already been fixed and is getting posted to me tomorrow. I cannot fault that service at all. The only issue is why would a 2 year old vacuum blow up, but i then thought about it, the dust isnt getting trapped into a bag, its a big cannister which allows t to travel to the motor. Overall i love Dysons and cannot wait to upgrade.
1 comment
Dyson Team ..Dyson
Hi Angie,
Thank you for reviewing your machine. We are glad to hear are about your particular experience with our customer service. ... Read more
Please be assured that any parts replaced will come with a further 2 year warranty. If you ever require any further assistance please don't hesitate to get in touch. Best wishes, Samuel Facebook.com/DysonSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Sharonasked
I have a DC 39. The turbo head is not working and want to know if I can purchase a Replacement carpet head. Serial number CS8-AU-EDU 0586A.
1 answer
Dyson Team ..Dyson
Spare Triggerhead turbine heads are certainly available and can be purchased via this link: https://shop.dyson.com.au/spare-parts/triggerhead-923181-03
That being said, we do encourage running through the troubleshooting if yours isn't working as you'd expect. You can find the troubleshooting for this here: https://www.dyson.com.au/SupportHome/Vacuums/Cylinders/DC39/22411-01/troubleshooting/check-the-floor-tool
If we can assist further, our Dyson Experts are available via [email protected] and we are only happy to help.
Chuckasked
While using the DC 39 on finished concrete floors it appears the multi surface head is excessively gripping the floor which results in making the DC 39 difficult to push and pull. The small rollers are marking the floor. Is there another adjustment for suction besides the one on the trigger?
2 answers
I don't know of another adjustment on the trigger. I wouldn't use the machine to suck up concrete or plaster dust as this will clog the internal filter as well as the dust filter.
Dyson Team ..Dyson
Hi Chuck,
Thank you for reaching out.
So we can best assist, please forward your details to [email protected] and our Dyson Experts will be in touch shortly and happy to help.
Best wishes,
Adrienne Hasked
My DC39 brush stops spinning as soon as it hits carpet... it’s not very effective at picking up pet hair if the brush doesn’t spin. As soon as I take it back to hardwood the brush spins again... but I don’t need it here... any thoughts on why it wouldn’t work on carpet? It is very low pile...
Thanks.
2 answers
I had this issue in a rental with low pile carpet. It was an old house and I don’t think the carpet was well stuck down anymore. As soon as I moved to another newer house I had no problem with the turbo head. Although it didn’t seem like the carpet was lifting I think the turbo head was too powerful for the older carpet and it lifted just slightly which stopped the head from spinning. The same thing happens when I try to use the head on rugs.
Dyson Team ..Dyson
Hi Adrienne,
Thank you for your query.
I am sorry to hear your DC39's turbine head isn't spinning as it should do.
Please give us a call on 1800 239 766 or email [email protected] and we will be happy to help get this sorted.Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.
We look forward to hearing from you and assisting.
Best wishes,
Download manual
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Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulties with your Dyson DC39 Kris, we are happy to help.
Please just forward your details along with the serial number of your machine to auaskdyson@dys... Read more
on.com and our Dyson Experts will be in touch to assist.