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24 questions from our users

Greg

Gregasked

DC54 Animal

Our Dyson DC54 Serial number FJ7AUGAA0658A is making a high pitched noise. Suction seems to be fine and the turbo head works fine. I have brushed out and cleaned all the areas I can get to. Any advice would be much appreciated.



1 answer
Dyson
Dyson Team ..Dyson

Hi Greg,

Thank you for your query.

We are sorry to hear about this and happy to help.

So we can best assist, we would kindly ask you to email [email protected] with your details. Our Dyson Experts will be in touch and happy to assist in getting this sorted.



We look forward to hearing from you and assisting.

ShayM

ShayMasked

DC54 Animal

What heads can I purchase for this machine? Are any that are still in store able to fit it? Also, do dc29 heads fit in it?

2 answers
bushmagpie
bushmagpie

Don't know about the heads from the DC29 but got a complete variety of heads when we purchased ours. Got the usual crevice tools both solid snd brush ends, a furniture head with a small rotating brush inside the head, a couple of different heads for the floor. About 8 items in total.

Dyson
Dyson Team ..Dyson

Hi Shay,



Thank you for your query.

The DC54 and DC29 use the same fitting to connect, so any floor tools from the DC29 will fit and work on the DC54. That being said, the stow used to store the floor tool on the machine is different, and won't be able to store heads for other machines on the DC54.

There are three floor tools designed for the DC54, The Turbine Head, Hard Floor Tool and Musclehead. Should you wish to know more about these or place an order, please email [email protected] and our Dyson Experts will be in touch and happy to help.

Best wishes,

Shan

Andy

Andyasked

DC54 Animal

Hi there,

My DC54 turbine head has finally given up after a variety of bits breaking, falling off, jamming etc, with various repairs over the years.
Does the Turbine Head on your website work with this vacuum as a replacement?

Andy.

PS I think its the animal model, but not certain. Really just want replacement head advice, as the motor etc are fine still.

1 answer
Dyson
Dyson Team ..Dyson

Hi Andy,

Thank you for your query.

Please be assured we have replacement Turbine Heads for the DC54 available. To ensure the right one for your machine is ordered, please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be happy to help. Our team are available Monday - Friday 8 am - 7 pm and Saturday - Sunday 8:30 am - 4 pm EST.

We look forward to hearing from you and assisting.

Best wishes,

Shan

Rob

Robasked

DC54 Animal

Why does my Dyson go overpowered it makes very loud noise and tears up carpet?

1 answer
Dyson
Dyson Team ..Dyson

Hi Rob,

Thanks for your question.

In normal circumstances we would not expect a turbine head to cause damage to your flooring. A loud high pitched noise could be the result of an obstruction in the machine or if the noise is more of a grinding sound it may be that there is some damage to the turbine head and the brush bar is not rotating correctly.

To discuss this further and so we can best assist you in resolving this, please email us at [email protected] including your contact details, a description of the issue with your machine and the machine's serial number and we will be in touch.

Best wishes,

Mira

Diane C

Diane Casked

DC54 Animal

Where can I get a new turbo head for my DC54 my one has stopped spinning I think it's gone? We are in New Zealand and none are availalble here?

2 answers
Mega Mum
Mega Mum

Maybe try Dyson Australia …. good luck …. they are in Sydney 1800 239 766 …. customer care number …. try them on facebook as well

Dyson
Dyson Team ..Dyson

Hi Diane,

Thanks for your question.

Please contact our experts at Dyson New Zealand at [email protected] including your contact details, a description of the issue and the machine's serial number and our team will check the availability of this part for you. Unfortunately we are unable to send parts internationally, so Dyson NZ is your best point of contact.

Best wishes,

Mira
Dyson Australia

Muzza

Muzzaasked

DC54 Animal

Just replaced the brush bar for our DC54, it arrived today, BUT when we put it back together, the brush wont turn. It appears the black spindle doesn't want to turn (which probably explains why our previous brush bar wore out). Is there any way we can access the black spindle so we can clean it and get it spinning again.

1 answer
Dyson
Dyson Team ..Dyson

Hi there,

Thank you for reaching out.

I am sorry to hear the spindle of your turbine head isn't spinning. If this isn't spinning, we would recommend considering replacing the turbine head.

I encourage you to reach out to our Dyson Experts via [email protected] and our team will be more than happy to assist further.

Best wishes,

Shan
Facebook.com/Dyson

Barry

Barryasked

DC54 Animal

I have a DC54 Animal which has developed a foul musky smell when it is operating.( Smells like an animal has crawled inside and died!) We have cleaned the machine as much as we can as per the user handbook, but the stink is still there. I believe the machine can be further dismantled to replace other filters?

1 answer
Dyson
Dyson Team ..Dyson

Hi Barry,

We are sorry to hear a smell is coming from your Dyson machine. Understanding you have cleaned the machine, we would recommend to confirm you have done the below:

After emptying you may rinse the clear bin in cold water as per the instructions in your user guide, ensuring that no detergents are used. Please don't remove the bin inner or cone seals whilst washing the clear bin and most importantly ensure that the clear bin is completely dry before placing back onto the machine. Please note that the cyclone top assembly, which attaches on top of the bin, must be removed and is not washable.

We also recommend to let the hose, floor tool and wand of your machine air out for 24-48 hours, ideally somewhere safe, dry and sunny.

If the machine still has an odour, please reach out to our Dyson Experts via [email protected] and we will be more than happy to assist further.

Best wishes,

Shan
Facebook.com/Dyson

cheznschaffe

cheznschaffeasked

DC54 Animal

My Dyson dc54 is incredibly noisy and makes a high otched whining sound. Is this normal? I sure hope not because it’s driving me crazy!

1 answer
Dyson
Dyson Team ..Dyson

Hi there,

I am sorry to hear your DC54 is making a whining sound, while it will sound different to other machines due to the high speeds of air through the cyclone, a high pitch is not to be expected.

Please give us a call on 1800 239 766 or email [email protected] and we will be happy to help. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.

We look forward to hearing from you and assisting.

Best wishes,

Shan
Facebook.com/Dyson

John Walsh

John Walshasked

DC54 Animal

whats the difference between the blue cyclone for the DC54 and the red cyclone for the same machine ? as i use both one for very crappy arras like the garage and one for the rest of the house

1 answer
Dyson
Dyson Team ..Dyson

Hi John,

Thank you for your query.

The DC54 red and DC54 blue cyclones are identical in performance, and only vary in colour.

We hope this helps, however please don't hesitate to reach out via [email protected] if we can assist further.

Best wishes,

Shan
Facebook.com/Dyson

Penny

Pennyasked

DC54 Animal

Hi, I have recently bought an animal DC54. It was amazing at the start, super powerful. Within a month the power is terrible. I've cleaned it and checked for blockages without finding anything. There does seem to be a noise that happens about 10 seconds after switching on, then power reduces. Any advice is appreciated as beginning to get frustrated. I can still use it even though it seems to get warm quickly. Very disappointed.

1 answer
Dyson
Dyson Team ..Dyson

Hi Penny,

Thank you for reaching out.

I am sorry to hear this. I would encourage you to review this video to ensure all possible places in your machine where a blockage could be have been checked: https://www.youtube.com/watch?v=PheQ00a_urU

If you have checked these with no success, please give us a call on 1800 239 766 with your machine handy. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.

I am sure we'll be able to get your machine up and running shortly.

Best wishes,

Shan
Facebook.com/Dyson

Elrahhala

Elrahhalaasked

DC54 Animal

What is the model head that fit on DC54 rather than DC 23 and DC29 ?

1 answer
Dyson
Dyson Team ..Dyson

Hi there,

Thank you for your query.

A wide variety of DC23 and DC29 floor tools will fit the DC54.

If you are having trouble finding the right tool for your machine, please email [email protected], and we will be happy to help.

Best wishes,

Shan
Facebook.com/Dyson

Kevin

Kevinasked

DC54 Animal

We have a Dyson DC54 (purple top) and the rotary powerhead has started blowing instead of sucking! We have detected a small pop as soon as we turn the appliance on coming from the main machine. The other flat head works fine. We have cleaned the powerhead thoroughly. Any advice? Many thanks.

1 answer
Dyson
Dyson Team ..Dyson

Hi Kevin,

I am sorry to hear you are having trouble with your DC54.

If the turbine head is blowing dust around, there is most likely a blockage within the turbine head itself.

We recommend removing the brushbar using a ten or twenty cent coin to twist the cap at the end of the cleaner head that retains the brushbar counterclockwise. Once done, you will be able to remove both the cap and the brushbar. Please then check the cavity where the brushbar was in the cleaner head and clean out any debris. You should be able to look through the neck of the head and see straight through. Please then reassemble and retry the turbine.

If we can assist further, please email [email protected] with your details, and we will be in touch to assist.

Best wishes,

Shan
Facebook.com/Dyson

Cavaliers

Cavaliersasked

DC54 Animal

Hi. Is there an adaptor so we can use DC08 (purple & green) tools on a DC54 Animal Red? The DC08 tools worked much better (better pick up from the start and less clogging with hairs & dust etc) and we also have a car kit so want to use them all if possible.

1 answer
Dyson
Dyson Team ..Dyson

Hi There,

Thanks for getting in touch.

The DC08 machines are now retired and the supply of parts is very limited. Please email us at [email protected] along with your DC08 machine's serial number and contact information, and we will be more than happy to check for you.

Best wishes,

Mira
Facebook.com/dyson

John

Johnasked

DC54 Animal

Dear dyson, what has happend to your product. We purchased a DC 05 12 years ago and your machine was exellent. All the parts where strong and robust, even the stainless steel pipe and attachments where made much better. This machine has no suction, its is hard to clean and attachment are rickety, cheap and nasty. Bits are falling of. You have lost me with your product. I should had the old one fixed. And now this model is discontiued. What you should do is give every customer a new updated model for holding your own reputation.

3 answers
Dyson
Dyson Team ..Dyson

Hi John,

Thanks for reaching out via Product review.

We're certainly sorry to hear your feedback of the DC54 Animal, especially as this machine has the strongest suction of any Dyson ever made. The manufacturing process and materials have changed over the years however, our products are still tested time and time again in the same manner to ensure their durability. Of course, if any part were to break, your machine is covered by the Dyson 2 year guarantee.

If the suction has diminished, it is quite likely there is a blockage of airflow inside the machine. You can check your machine over at home by follow this video: http://bit.ly/internalhose

We would like to offer our support by inspecting the machine and testing it's performance within a local Dyson service centre. If this is of any interest to you, please reach out to our customer care helpline on 1800 239 766 to arrange the booking. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

We look forward to hearing from you soon.

Best wishes, Taryn
Facebook.com/Dyson

Mitch
Mitch

Yes I agree I had one for 20 years and now this is discontinued. How rude of them I will be seeking consumer advice ASAP it's a rip off

Julieanna
Julieanna

I totally agree with you. This vacuum has been nothing but cr@p for us. We've had it repaired once for loss of suction and they had it for 6 weeks... no loan vacuum or anything. Soon after getting it back, the same problem happened, I do not want to give it back to Dyson because we will be without a vacuum for so long! Now it has completely stopped sucking!! We are just going to buy another brand... I wish I had never bought this thing it is a total dud. Dyson must know since they've brought out the new design and discontinued this one??? I wish we could get a refund or a replacement to the newer model. I do not want to keep handing it in to their repair centre, it is so inconvenient and the length of time they keep it is a joke.

Lou

Louasked

DC54 Animal

Hey there my son pulled the rubber seals out of the clear bin on my DC54 can I put them back in it?

1 answer
Dyson
Dyson Team ..Dyson

Hi Lou,

Thanks for your question.

Sorry to hear that this has happened, you should be able to easily push the seals back into place in the base lid of the bin assembly. If you experience difficulty or a seal is broken, please contact our customer care helpline on 1800 239 766 for assistance. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson

2DMOON

2DMOONasked

DC54 Animal

I have a DC54 Animal, and after turning it one for approx 1min the motor appears to generate a loud humming sound (not something that can be considered normal operating levels). However, if I remove the canister the humming noise is no longer evident. Suction appears be be normal in that it remains strong and picks up some major major dirt...the back of the ball (external exhaust outlet) can get very hot; not sure if this normal but the noise is consistent and unbearable. Pls help.

3 answers
Sands
Sands

Is it blocked at the small narrow pipes on the appliance leading into the barrel. I have a bent wire from and old clothes line that is nifty for these jobs.....should have been included with the machine for just the occasion, which is a lot.

2DMOON
2DMOON

Thankyou "Sand". I hope its tgat simple but I am trying to picture the pipes you are referring to but if it's the flexible inspection hose; I've done a few times now and it has come up negative. Though not really sure about this section though -

The cyclone, bin, duct and hose inlet

https://www.dyson.com.au/support/dc54/dc54-animal/maintaining-your-dyson-machine/removing-blockages

A call to Dyson AU might be required here.

Dyson
Dyson Team ..Dyson

Hi 2DMOON,

Thank you for your question.

We are sorry to hear you are experiencing an issue with the operation of your machine, and we would like to offer our support wherever possible. Please get in touch with us on 1800 239 766 if you haven't already. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

We look forward to hearing from you soon.

Best wishes,

Taryn
Facebook.com/Dyson

Wazza

Wazzaasked

DC54 Animal

do the heads off a DC23 fit the DC54

3 answers
Christodw
Christodw

I'm not sure, the accessories for my old vacuum (I can't remember model) didn't fit, I had to buy a new turbo head and flex tool

Dyson
Dyson Team ..Dyson

Hi Wazza,

Thank you for your question.

If your machine is a standard DC23 (non-motorhead version) you will find the tools will fit on your DC54. If you have a DC23 Motorhead unfortunately these will not be compatible.

If you have any further questions please don't hesitate to contact our helpline on 1800 239 766. Our helpline is open Mon-Fri 8am-6pm and on the weekends 8.30am-4pm.

Best wishes,

Samuel
Facebook.com/Dyson

Anna
Anna

I'm not sure about that. Best thing to do is contact the Dyson company who will give you the correct information.

Ali

Aliasked

DC54 Animal

Hello I have a Dyson dc54 I've emptied the container where dust go then wipe it clean dry it has suction but louder then usual. Any ideas?

2 answers
Pedro Gomes
Pedro Gomes

Sorry no idea. Maybe you can contact Dyson and ask for help. Good luck.

Dyson
Dyson Team ..Dyson

Hi Ali,

Thanks for your question.

A change in the noise of the machine may be due to a hindrance of airflow, and we would recommend disassembling the machine and checking the components. You can find the troubleshooting showing how to check the long hose, wand handle, extension tube and floor tool of your machine via this link: http://bit.ly/internalhose

If we can be of any further assistance please don't hesitate to call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson

Meg

Megasked

DC54 Animal

I was emptying the waste part and the vacuum was turned on while I was doing so and now something is stuck in the motor as it was sucked up the handle part. I need to fix it (and have no money to pay for someone to fix it) Any help?

2 answers
Pedro Gomes
Pedro Gomes

Sorry. I don't have the technical knowledge to help you. Try contact Dyson they may help you

Dyson
Dyson Team ..Dyson

Hi Meg,

Thanks for your question.

We are sorry to hear that this has happened to you, and we would recommend to get in touch with us as soon as possible to arrange a repair if the machine is still under guarantee. Please do not turn on or use the machine until a repair has been completed as this causes a safety issue.

Our helpline is available Monday to Friday 8am - 6pm and over the weekends from 8:30am -4pm, please contact us on 1800 239 766.

Best wishes, Taryn
Facebook.com/Dyson

Louise

Louiseasked

DC54 Animal

Hi should the head be making a rattly clunky noise while spinning? Purchased this week and used once and am thinking the head should not be quite so noisy.?

1 answer
Dyson
Dyson Team ..Dyson

Hi Louise,

Thanks for your question.

This kind of noise description does not sound like a normal operation of the Carbon Fibre Turbine Floor tool. We would ask that you please contact our helpline on 1800 239 766 to discuss this further with a member from our customer care team who will be able to offer a resolution moving forward.

Our helpline is open Mon to Fri 8am - 6pm and over the weekends from 8:30am - 4pm.

Best wishes,

Taryn
Facebook.com/Dyson

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