Please note that the Dyson DC65 has been renamed to the Dyson Ball Animal. No other changes to the product were made.
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Dyson Ball Animal DC65 Questions & Answers
22 questions from our users
Sharon Dasked
why does the DC 65 leave brush marks on carpet
3 answers
Inevitably due to the rotating brush doing its job. Also remember there is the drive section on the brush bar so therefore a gap/section on the carpet will be missed on each pass.
Remember to clean the hair/fur from the brush bar periodically!
There isn't a drive setting on my brush head, I noticed that slide switch on u tube. My machine is brand new
Dyson Team ..Dyson
Hi Sharon,
Thank you for your question.
As Jayden mentioned above due to the rotating brush and the drive motor on the head there will be a line left.
Please avoid keeping the machine in the same place with the brush running for periods of time as this will leave marks on the carpet due to the spinning brush.
If you'd like to further discuss please feel free to reach out to our helpline on 1800 239 766.
Best wishes,
Sam
Dyson Customer Care
PMasked
Dyson Ball Animal DC65 MPN: 20627301 . or the Dyson Light Ball Multi Floor+
MPN: 281282-01?
Hi, i'm not sure which one to purchase and advice. We have wood and short pile carpets and two domestic short hair cats. We already have a cylinder Dyson and a Dyson cordless stick but would like to purchase an upright as less stress on the back. Both retailing at $599 at the moment. Thanks in advance.
4 answers
DC65 Animal Upright ideal. I have same except a dog. Works perfect
Thank you :)
Just keep in mind that if you need to use the hose, it will definitely be a task. As the hose will be stiff and the upright will fall over as you use it and pull the hose around. So if your OK with that then by all means. It does pick up animal hair well because of the brush bar.
sugunakar k.asked
Just bought dyson dc65, while doing on carpet, handle is coming off while pulling back. Is there any lock on it to prevent it.
1 answer
Dyson Team ..Dyson
Once firmly pushed into position, the handle shouldn't come off during use.
We would kindly encourage emailing [email protected] and our Dyson Experts will be happy to help.
robbypescaasked
My name is Robert asking for my mother Rose and we want to know if the ball vacuum is registered under the Pescatore on the Dyson website?
1 answer
Dyson Team ..Dyson
We will be only happy to assist validating your registration. To do this, please email your details to [email protected] and our Dyson Experts will be in touch to confirm this for you.
Daveasked
New machine to me- the hose will not stay extended- keeps retracting itself. Any help?
3 answers
Pull out the metal tube until it clicks
Get a refund or get used to it. Common problem unfortunately hose being too stiff.
Dyson Team ..Dyson
While we anticipate your hose will be taut at first, it will loosen up over time. We encourage to having one person hold the machine in place while a second individual stretches the hose to its full length to help loosen the hose. You can also store the machine temporarily with the hose stretched around the machine. Be assured, this will stretch with time.
If we can assist further, please email [email protected] and our Dyson Experts will be happy to further assist.
Mike B.asked
My Dyson DC65 doesn't pull as well as it use to. I took the brush bar off & cleaned it. I also took the side off the ball & aligned the two arrows next to the filter. I'ts now easier to push on the carpet, but not as good as it use to be. Before it use to glide with ease across the carpet. Is there anything else I can do to fix this problem?
1 answer
Dyson Team ..Dyson
We are sorry to hear you are experiencing difficulties with your Dyson DC65.
We would kindly encourage you to forward your details and query to our Dyson Experts via [email protected] and we will be in touch and happy to help get this sorted.
Kelly Tritzasked
How do you use this on wool carpets, do you just turn the beater bar off??
2 answers
Always engaged the turbo on carpets due to our owning a short haired dog. Seemed to pick up more of the carpet pile than the dog hair. I don't believe it is as effective when turbo disengaged.
Dyson Team ..Dyson
The brushbar of your Dyson Ball Animal is designed to be used on while on carpets to agitate the carpet and assist in picking up dust, dirt and debris.
That being said, for any delicate surfaces, hard floors, or any floors where you are uncertain if you should turn the brushbar off, we would recommend consulting with your flooring manufacturer to confirm.
If we can assist with any further queries, our Dyson Experts are available via [email protected] and happy to assist.
Greg Sasked
Hi Dyson users
My DC65 sucks vigorously through the top of the handle, but not at all through the base in any position.
Very confusing!
Is there a switch or button or setting I am missing??
1 answer
Dyson Team ..Dyson
Hi Greg,
Thank you for your query.
Sorry to hear you are experiencing difficulty with your Dyson DC65, we are happy to help.
The DC65 automatically diverts suction between the hose and the main cleaner head automatically. If this isn't happening, we would encourage removing the hose and checking the changeover valve as shown in this video: https://www.youtube.com/watch?v=akhJr3Yjk70
This should help get your machine running as normal, however if we can assist further, please email [email protected] and our Dyson Experts will be in touch to assist.
Best wishes,
Shan
Skipasked
My DC65 has become extremely difficult to push on our carpeted as well as the beater bar will quit operating if you stop to move a chair. We have had this unit for couple of years and have been very happy with the unit until now. About 6 months ago I replaced all the filters as well as cleaned the unit in great detail. It is almost as if there is to much suction. What is going on?
1 answer
Dyson Team ..Dyson
Hi Skip,
Thank you for your query.
Sorry to hear your Dyson DC65 is hard to push and the brushbar is stopping. Neither of these are to be expected. We would kindly ask for you to get in touch with our Dyson Experts via [email protected]. We will be more than happy to assist and get your machine running as it should.
We look forward to hearing from you.
Best wishes,
Shan
Mark Dasked
My dyson animal is doing the same thing where you pull the hose out completely and it wants to retract. I have to use one hand to pull, one foot to hold the dyson in place while I am pulling the hose and the other hand to clean. It has nothing to do with the wand. Is there some way to pull the hose out and get it to like click in where it will not retract on its own? OMG what a pain this thing is ! sorry I paid $600 for it.
1 answer
Dyson Team ..Dyson
Hi Mark,
Thank you for your query.
Sorry to hear you are unhappy with the hose on your machine. While we anticipate your hose will be taut at first, it will loosen up over time. We encourage to having one person hold the machine in place while a second individual stretches the hose to its full length to help loosen the hose. You can also store the machine temporarily with the hose stretched around the machine. Be assured, this will stretch with time.
If we can assist further, please email [email protected] and we will be happy to further assist.
Best wishes,
Shan
Angela McGrathasked
I am having the same problem. I just pulled my dyson apart, checked filters, hose everything. When you want to use the wand the suction is too strong and I can't use it and the hose does not want to extend. I basically need to put my foot on the floor head part it to stop it lifting off the ground. Can you please tell me how to fix this problem?
2 answers
Dyson Team ..Dyson
Hi Angela,
Thank you for your question.
We are sorry to hear of these issues you are experiencing and would like to learn more about your situation.
Could you please send an email through to [email protected] and one of our experts will be in touch as soon as possible to assist.
Best wishes,
Samuel
Facebook.com/Dyson
Sorry Angela I haven’t got any suggestions to fix this problem but the only way I could get an answer was to do a product review then at least Dyson responded with an email address that they actually looked at. They Are clearing them out in Harvey Norman Hobart, so they obviously realise the product is faulty but Dyson are not prepared to replace same.
Natalie Dasked
Will the v6 rollerbrush replacement fit this model? dyson ball animal
3 answers
Hi Natalie, I was assured by Dyson staff that non of the other rollers or heads will fit this model as I was quiet happy to change either the brushbar, the head or the whole vacuum as this model is obviously not user/purpose friendly. Listening to adds from Harvey Norman, on the radio today in Hobart I heard them say that Dyson weren't making this type any more. Maybe they have realised how bad it is. Dyson do assure me that all parts have a 2 yr warranty but I wonder how long that will last if they don't make them anymore. My brush lasts approx. 10 months. Hope this helps.
Dyson Team ..Dyson
Hi Natalie,
Thanks for your question.
The V6 parts are not compatible with the Dyson DC65 Ball Animal.
The correct brushbar for your machine can be seen at: https://shop.dyson.com.au/spare-parts/brushbar-966098-02
As this part is currently out of stock online, but is in stock internally, please email us at [email protected] with your contact details and machine's serial number and we will be happy to help arrange an order for you.
Best wishes,
Mira
Many thanks...
Kind regards
Natalie
Jeff w.asked
Hello, I have a dc 65 and the suction motor suddenly stopped working. The bar still turns on and off as normal. Any ideas?Thanks in advance!
2 answers
No sorry
Dyson Team ..Dyson
Hi Jeff,
Thank you for your question and we are sorry to hear that you are experiencing an issue with your machine.
We would recommend to reach out to our helpline on 1800 239 766 with your machine handy or send through an email to [email protected] with the serial number of your machine and contact details and one of our experts will be in touch to best assist you.
Best wishes,
Samuel
Facebook.com/Dyson
Vanessa Masked
I have a dc 65 animal complete and I've checked for any clogs and I've cleaned the filters. But the vacuum is only ducking from the handle, not the base. It does a great job ! But I need it to vacuum the floor. Any ideas? I also have a compact dyson with the exact same problem. Please help!!
1 answer
Dyson Team ..Dyson
Hi Vanessa,
Thank you for your question and we are sorry to hear that you are experiencing these issues with your machines.
We would recommend to run through the checks outlined on https://www.youtube.com/watch?v=mLnH--ca1YA.
Should the issue persist please send through an email to [email protected] with the serial numbers of your machines and contact details and we will be in touch as soon as possible to assist.
Best wishes,
Samuel
Facebook.com/Dyson
Belle Sasked
I have the dyson stick v6, it really is an easy and great device. apart from the fact that my dog hair jams everything :( the wheels are jammed and now finally the spinny thing inside is also jammed.
So tell me big fluffy dog owners, will this vacuum get jammed with hair???
1 answer
Dyson Team ..Dyson
Hi Belle,
Thank you for your question and we are sorry to hear of the issue you have experienced with your V6.
We would recommend to contact our helpline on 1800 239 766 to discuss the jammed head and the performance of the DC65 on fluffy dog hair. Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.
Best wishes,
Samuel
Facebook.com/Dyson
Adam410asked
Will the shroud from a Dyson Animal 2 fit a Dyson DC25? Thanks
1 answer
Dyson Team ..Dyson
Hi Adam,
Thank you for your query.
Apologies for any disappointment, however the cyclones from these two machines aren't cross-compatible.
If you need assistance in finding parts, please reach out to [email protected] and our US Based Dyson Experts will be more than happy to help.
Best wishes,
Caroleasked
Hi, I find my dyson suction too strong for my rugs and it keeps sticking to one rug and even left permanant grove marks on it. Is there any way to stop this, like adjusting the brush higher?
Carole
2 answers
Carole,I too had 'burn' looking streaks when I first received it. It can be adjusted and Dyson picked my head up and returned it at no cost.
I am not sure how to do it myself but it is a dream since they fixed it. Glides with no resistance at all.
I have low pile carpet and the rugs are thicker but it goes over them no issue. It just detects your rugs as vinyl like mine did with the carpet and lowers to accommodate it.
Just call Dyson and explain and mention my fix they did. They are really friendly in customer service.
Good luck.
Dyson Team ..Dyson
Hi Carole,
Thank you for reaching out.
So we can best assist, please email [email protected] and we will be in touch with you as soon as possible.
Best wishes,
astridasked
Is it easy to maneuver under beds and furniture? Or are you continually using the hose attachment?
2 answers
Dyson Team ..Dyson
Hi Astrid,
Thank you for your query.
This would depend on the build of your furniture. As the machine pivots on the ball, it can make it easier to get under. However, the wand is easily and quickly removed from the back of the machine in the event you are unable to get under any furniture.
I hope this helps, however, you are welcome to email [email protected] if you have any more queries. We are happy to help.
Best wishes,
it can go about 50% under table chairs - you would need to do half on each side, personally I just move the chairs out of the way then back. under a small dining table its ok. The wand is useless, really hard to use as you are fighting against it the whole time. If you have stairs dont buy this model - we have resorted to using an old vacuum cleaner for our stairs or tight spots (that would require the wand) rather than the Dyson DC65
Jazrahasked
I am so fed up with this product. Every one gets so excited the first few months as did I. You use your old vacuum ( mine was a dyson) You do the test where you vacuum with your old one and then find the new one picks up that last 10% and you are so happy with the new one you give your old one to your daughter. Then you find out that is all the new one does. 10% it hates to do the bulk of the work.
So now the clip on the bottom of the barrel has broken off. Probably from fatigue because you have to empty the barrel so often. . Plus you deleted my last question without answering it. The fact that my turbo drive head stopped turning making it ineffective.
I have never been so up and close with the dirt I vacuum up. Unless you are vacuuming up pretty pebbles you need a chopstick to help empty the barrel. And picking out anything in the turbo head so it will work.
I paid $800 for this piece of crap
So my question is what do I do with a barrel that doesn't close?
1 answer
Dyson Team ..Dyson
Hi Jazrah,
I am sorry to hear you are unhappy with your machine.
Please be assured ieatwords.com has administrative control of this website and Dyson are not able to change or remove any questions.
I am sorry you are having trouble with your machine, please email [email protected], and we will be happy to assist you further and get your machine up and running.
Best wishes,
Virginiaasked
DC65 upright a breeze to push when first purchased after About 6mths it is so hard to push. Can't work out why checked. Filter ect cannot stand using it. Any help?
4 answers
Check to see if the ball spins freely maybe the filter is jamming the ball
Hi Again check under the brush bar you should see a black wheel and cover that goes in the middle of the brush if the wheel is missing u need to replace the whole brush bar head if it's still under warranty Dyson will replace free of charge
Hi Virginia, I just reckon these cleaners are duds. I find that ours has been hard to manouvre from the day we purchased it. Would take it back to your point of purchase.
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