1 question from our users

Eddie L.

Eddie L.asked

Pure Cool Tower

I have Dyson Pure Cool Link purifier. On last 5 days, from around 12am to 12 pm, the PM2.5 and PM10 level spike up from near 0 to mid 35 and cause the fan running full speed for 12 hours, then the level will back down to 0. My basement have nothing turn on/off around that timeframe. What might be the issue?

1 answer
Dyson Team ..Dyson

While we do apologise for any disappointment, we can't offer any insights into what is occuring in your home. If the reading is fluctuating in a small range, this indicates the machine is sensing a pollutant in the air and working to remove it.

If you feel this isn't right, we encourage cleaning the sensors (found just above the filter at the 11 o'clock position). You can also test the sensors are reacting appropriately by introducing a pollutant near the machine, such as a short spray of aerosol deoderant or similar. Once this is sprayed near the machine and it is in auto mode, you can expect the machine to react.

If we can assist further, our Dyson Experts are available via [email protected] and happy to help.

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