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Dyson V7 Animal Questions & Answers
26 questions from our users
Barbara Fasked
I have a dyson v7 the animal it is just 3 years old it will not charge. When I plug in the charger the blue light stays on for a minute then goes off. What can I do?
No answers
Duncan VBasked
My Dyson v7 Total works fine on normal mode, but even after cleaning the machine and components as per manufacturers instructions, when ran on Max suction - it only lasts around 60 seconds, blue light flashes (not fast) and needs recharging.
Duncan
No answers
Rikkie-Leeasked
I accidentally vacuumed a pipe cleaner into the cleaning head and then instantly stopped vacuuming... I was able To easily spin the pipe cleaner out of the head but now it won’t turn on... is there a way to reset it at all? Or what might the fault be?
No answers
Randyasked
Bought my mother a Dyson V7 for Christmas. Battery is dead and when plugged in a red light flashes 1 time and goes off. Need help.
1 answer
Dyson Team ..Dyson
This is certainly not what we would expect and are only happy to help get this sorted.
Please forward your query, machine serial number and contact details to [email protected] and we will be happy to help get this sorted.
If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Gerry M.asked
How long does it take to charge fully from flat
1 answer
Dyson Team ..Dyson
From flat to full, the Dyson V7 will charge in 3.5 hours. When fully charged, the blue lights on the battery will turn off to indicate charging is complete and the machine is ready for use.
If we can assist further, please don't hesitate to get in touch with our Australian based Dyson Experts via [email protected]. We are happy to help.
If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Frank B.asked
I have Dyson V7 Animal the battery went and would not charge. It about 1.5 year old . I bought battery and replaced . Now it run for 2 to 3 min on low and 30 seconds on high. The yellow light is flashing on battery . Any ideal what going on?
1 answer
Dyson Team ..Dyson
So we can best assist and get this sorted, we would kindly encourage reaching out to our helpline on 1800 239 766.
Our Dyson Experts are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST. Please just have your machine handy when you call.
We look forward to hearing from you and assisting.
Ros H.asked
Dyson animal v7 purchased a month ago. Is there something wrong with it or is the extremely weak suction normal? Slightly better on max power but then only lasts a few minutes. I would like a refund on this machine which won't even pick up a spider. Ros
No answers
Janasked
Some sites say the V7 animal has a hepa filter, and here you are saying it doesn't. Confused?? I would like the hepa filter, can you please advise which model I need. And I have 2 dogs.
2 answers
Hi Jan my review was for the Dyson V7 Motorhead. The animal is a different model I believe, my son has the animal and yes he said it does have a HEPA filter
Dyson Team ..Dyson
Apologies for any confusion Jan. While we don't use HEPA filters in our cord-free machines, all Dyson Cord-free machines use our patented cyclone technology to spin debris (including pet dander, dust, dirt and particles as small as cigarette smoke) out of the air.
While our machines do have filters as a precaution, our machines rely on our patented cyclone technology to provide the high level of filtration.
We hope this helps, however if we can assist with any further queries, our Dyson Experts are available via [email protected] and happy to help.
Sandraasked
My Dyson shows its fully charged. When I go to use it, it pulsates off and on. Whats going on with it? Only 2 months old
1 answer
Dyson Team ..Dyson
If your machine is making a surging or pulsing sound this sound indicates a restriction in airflow through the machine. We would encourage checking the machine's airways as shown in this video: https://www.youtube.com/watch?v=dpxRl17N03E
If you continue to experience difficulties, please email [email protected] with your details and our Dyson Experts will be happy to help.
James Z.asked
Hello my name is greg.I bought a dyson v7 animal I have used it only 4 times since getting it last. Christmas it no longer works and it has a red light on when pulling the trigger its not flashing just a solid red light...is this a battery problem?thanks for any help
1 answer
Dyson Team ..Dyson
Sorry to hear your V7 Animal is showing a flashing red light Greg. This indicates something not quite right is happening within the machine.
We will only be happy to help. Please just forward your details and the serial number of your Dyson V7 to [email protected]. Our Dyson Experts will be in touch very shortly.
Pat masked
Dyson v7 animal about 4-6 months old battery not charging for more than a minute at a time. Blue light goes on then goes off after a minute. Unplug plug back in blue light goes on for a minute?
1 answer
Dyson Team ..Dyson
This behaviour indicates the machine is fully charged and ready for use.
If you remove the charger and the machine doesn't work as expected, please email our Dyson Experts via [email protected] and we will only be happy to help.
Christineasked
My v7 is only 2 weeks old and it’s not charging. Any help?
1 answer
Dyson Team ..Dyson
Sorry to hear this Christine. We would encourage getting in touch with our Dyson Experts via [email protected]. Please send through your details and the serial number of your machine, and we will be in touch very shortly to assist.
Sharonasked
I have my Dyson mounted in my garage. For the last few days the blue light has been off and the solid yellow light is displayed, and it has not charge. Could this be due to the temperature in the garage?
1 answer
Dyson Team ..Dyson
Hi Sharon,
Thank you for your query.
Dyson machines are designed to be charged in temperatures between 3°C and 30°C. If outside this range, the machine may not function or charge as expected. In your particular circumstance, it sounds like the battery is either too hot or too cold and, as a safety precaution, it won't charge until it is within the recommended temperatures.
I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.
Best wishes,
Shan
Kenny Tasked
Once fully charged, can it stay plugged in?
2 answers
Yes. However need to unplug it to turn the machine on.
Dyson Team ..Dyson
Hi Kenny,
Thank you for your query.
Your Dyson V7 Animal has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.
We recommend you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.
Because of these electronics, it is also perfectly okay to do quick "top-up" charges without the need to exhaust the battery each time before charging.
I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.
Best wishes,
Shan
Geoffasked
Our dyson V7 animal is cutting in and out. Could this be a faulty trigger or something else?
1 answer
Dyson Team ..Dyson
Hi Geoff,
Thank you for your question.
Sorry to hear your machine is cutting in and out. If your machine is making a surging or pulsing sound this sound indicates a restriction in airflow through the machine. We would encourage checking the machine's airways as shown in this video: https://www.youtube.com/watch?v=dpxRl17N03E
Should you find the issue persists, please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-7pm and on the weekend 8.30am-4pm.
Alternatively you can email your details through to [email protected] and one of our experts will be in touch as soon as possible to assist.
Best wishes,
Samuel
Facebook.com/Dyson
Brandiasked
I go to charge my dyson 7 and it flashes blue until I put the charger back on then when I go use it the light flashes red an d don work.. If anyone could help me I would appreciate it very much!!!!!!!!!!!! The j you god bless!!
2 answers
I don't know about the red light. It should always be a blue light. When it is fully charged it should show all three bars blue and when you use it the bars light keep moving down until it is needs charging again. When all three bars disappear put it on charger again.
Dyson Team ..Dyson
Hi Brandi,
Thank you for your query.
Sorry to hear your Dyson V7 is exhibiting a red flashing light. We would kindly ask for you to reach out to our Dyson Experts via [email protected] and we will be more than happy to help.
We look forward to hearing from you.
Best wishes,
Shan
Magda Hasked
With the battery time being so little and having a big house. Can i actually buy any extra battery and use it with the original battery.?
1 answer
Dyson Team ..Dyson
Hi Magda,
Thank you for your query.
The battery on the Dyson V7 machine is screwed to the main body, and while it can be removed in the event it needs to be replaced, we don't recommend routinely swapping the batteries out. That being said, this machine will provide a 20-30 minute run time on the high power mode (and 6 minutes on MAX), and charges in just 3.5 hours so the machine can be used multiple times a day.
I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.
Best wishes,
Shan
Maryasked
Our boat house varies in temperature from about 40 to 85 degrees. Is it safe to plug in a V7 with the temp. variations AND if we are not there for possilby 2 months, can the device be left on the charger?
1 answer
Dyson Team ..Dyson
Hi Mary,
Thank you for your query.
We suggest that Dyson cord-free machines are charged between 5 and 35 degrees Celsius. Outside this, the machine won't perform as expected.
Should the machine not be used for an extended period of time, we would encourage removing it from the charger, and placing back on the charger when you return.
I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.
Best wishes,
Shan
Joeasked
Hi there just brought a dyson animal v7 whats the best way to charge the machine do i need to dicharge fulky then recharge?
2 answers
We fully charge any new gadget - but you’ll find there’s a bit juice in the battery to operate it.
Recommend fully charging it first - doesn’t take long. Then after each use we normally re-charge if we’ve done about 20 to 30 mins of vacuuming. Hope this helps?
Dyson Team ..Dyson
Hi Joe,
Thank you for your question.
Because charging stops when the battery is full, we recommend to reconnect the machine to the charger when you are finished vacuuming as this ensures you have a full run time available when you need to vacuum again. However if you prefer to discharge fully before recharging instead, this should also not have any negative effect on the battery.
If you have any further questions or if you need assistance please email us at [email protected] and we will be happy to help.
Best wishes,
Mira
Radaasked
Hi
We got a dyson v7 vacuum very recently. Why does the charging last only 9-12 minutes?Is it something faulty or is it supposed to do so?? Please let me know ASAP.
2 answers
Hi there, it sounds like you're using the Turbo function. This is super powerful, so uses up the battery quicker. You should get 20-30 mins (from memory) if using the regular power - the button should be flicked to the left as you look down on the handheld bit. I only use the turbo for the patches of carpet where my dog has been lounging; the regular power does a great job for most areas.
Dyson Team ..Dyson
Hi Rada,
Thank you for your question.
If using the machine on MAX mode you will be experiencing a reduced runtime. If this is not the case and you are only getting 9-12 minutes from the machine on normal mode please send through an email to us at [email protected] with your details and one of our experts will be in touch as soon as possible to assist.
Best wishes,
Samuel
Facebook.com/Dyson
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