??!

28 questions from our users

Jessica G.

Jessica G.asked

V7 Motorhead

Dont seem to keep a charge. Any help?

1 answer
Dyson
Dyson Team ..Dyson

Hi Jessica,

Thank you for your question.

If the machine is no longer holding charge there could be a few things causing this.

The machine could be overheating and cutting itself off so the machine is not damaged, we'd recommend washing the filter for your machine per the instructions on https://www.dyson.com.au/SupportHome/Vacuums/Cordless/Dyson-V7/271629-01/maintaining-your-dyson-machine/washing-the-filters.

If this does not resolve the issue the battery could be losing its charge as it is a consumable item which will sometimes need to be replaced during the lifetime of the machine.

We would recommend to contact or helpline on 1800 239 766 with your machine handy or send an email with the serial number through to [email protected]

Our helpline is open Mon-Fri 8am-8pm and on the weekend 8.30am-4pm.

Best wishes,

Sam
Dyson Customer Care


Ros H.

Ros H.asked

V7 Animal

Dyson animal v7 purchased a month ago. Is there something wrong with it or is the extremely weak suction normal? Slightly better on max power but then only lasts a few minutes. I would like a refund on this machine which won't even pick up a spider. Ros

No answers

Jan

Janasked

V7 Animal

Some sites say the V7 animal has a hepa filter, and here you are saying it doesn't. Confused?? I would like the hepa filter, can you please advise which model I need. And I have 2 dogs.

2 answers
Steve T
Steve T

Hi Jan my review was for the Dyson V7 Motorhead. The animal is a different model I believe, my son has the animal and yes he said it does have a HEPA filter

Dyson
Dyson Team ..Dyson

Apologies for any confusion Jan. While we don't use HEPA filters in our cord-free machines, all Dyson Cord-free machines use our patented cyclone technology to spin debris (including pet dander, dust, dirt and particles as small as cigarette smoke) out of the air.

While our machines do have filters as a precaution, our machines rely on our patented cyclone technology to provide the high level of filtration.

We hope this helps, however if we can assist with any further queries, our Dyson Experts are available via [email protected] and happy to help.


Yam

Yamasked

V7 Motorhead Origin

I purchased a Dyson V7 motorhead original from Aldi. There is no crevice tool. Should there be a crevice tool?

2 answers
Dyson
Dyson Team ..Dyson

While the V7 Motorhead Origin doesn't include a crevice tool in the box, there is a crevice tool available for purchase seperately ($15 at time of writing) if required.

To order, please give us a call on 1800 239 766 with the serial number of your machine. We are open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST. Please note, during the festive period, our hours have changed and can be found here:

John P.
John P.

A $300 list price hand held Dyson vac should have the crevice tool come with the machine. We have had several other hand held Dysons and have bought several more for family gifts and they all had the crevice tool alone with the brush attachment.
It is beneath the reputation of Dyson to now charge for an attachment that should be standard. It is also beneath Dyson to charge $15 plus shipping for a $1 molded plastic tube.
Dyson has learned from the airlines on how to start nickel and dining customers


Amit S.

Amit S.asked

Hi

if i buy the Dyson V7 and after 6 months battery does last as it has mentioned, does it covered under warranty

1 answer
Dyson
Dyson Team ..Dyson

While batteries are a consumable item, therefore not covered under the Dyson Guarantee, we handle every contact with us on a case by case basis.

Should we be able to assist further, our Dyson Experts are available via [email protected] and happy to help.


Sandra

Sandraasked

V7 Animal

My Dyson shows its fully charged. When I go to use it, it pulsates off and on. Whats going on with it? Only 2 months old

1 answer
Dyson
Dyson Team ..Dyson

If your machine is making a surging or pulsing sound this sound indicates a restriction in airflow through the machine. We would encourage checking the machine's airways as shown in this video: https://www.youtube.com/watch?v=dpxRl17N03E

If you continue to experience difficulties, please email [email protected] with your details and our Dyson Experts will be happy to help.


Bev J

Bev Jasked

Have purchased Dyson V7 model using only 3 times and have overfilled the barrell and
now unfortunately unable to empty the fluff the red lift up tag is jammed and unable to
lift up

2 answers
Dyson
Dyson Team ..Dyson

We are sorry to hear you are having trouble emptying the bin of your machine.

We would kindly encourage reaching out to our Dyson Experts via 1800 239 766 or [email protected]

Our Dyson Experts are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm EST.

We look forward to hearing from you and assisting.

Bev J
Bev J

Thank you for your reply I think we may have worked out ourselves after re-reading the
instructions but if I need any further help will certainly contact your experts for assistance


James Z.

James Z.asked

V7 Animal

Hello my name is greg.I bought a dyson v7 animal I have used it only 4 times since getting it last. Christmas it no longer works and it has a red light on when pulling the trigger its not flashing just a solid red light...is this a battery problem?thanks for any help

1 answer
Dyson
Dyson Team ..Dyson

Sorry to hear your V7 Animal is showing a flashing red light Greg. This indicates something not quite right is happening within the machine.

We will only be happy to help. Please just forward your details and the serial number of your Dyson V7 to [email protected] Our Dyson Experts will be in touch very shortly.


Pat m

Pat masked

V7 Animal

Dyson v7 animal about 4-6 months old battery not charging for more than a minute at a time. Blue light goes on then goes off after a minute. Unplug plug back in blue light goes on for a minute?

1 answer
Dyson
Dyson Team ..Dyson

This behaviour indicates the machine is fully charged and ready for use.

If you remove the charger and the machine doesn't work as expected, please email our Dyson Experts via [email protected] and we will only be happy to help.


Christine

Christineasked

V7 Animal

My v7 is only 2 weeks old and it’s not charging. Any help?

1 answer
Dyson
Dyson Team ..Dyson

Sorry to hear this Christine. We would encourage getting in touch with our Dyson Experts via [email protected] Please send through your details and the serial number of your machine, and we will be in touch very shortly to assist.


Greg P

Greg Pasked

What is difference between animal and cord free

2 answers
Meenz
Meenz

I have the Motorhead which I found was lighter, had 2 extra basic attachments and a running time that’s up to 30 mins dependant on ‘conditions’. For a small tiled apartment this is all I really need and it’s brilliant.

The Animal was a bit too too heavy for me only because I’m small, it has extra attachments if you feel you need them, and has a running time of 40 mins dependant on ‘conditions’. There is definitely more suction power and from friends I have heard that this is the one to get if you have pet hair around. Obviously the cost difference is also a consideration which was around $150 difference between models when I was looking.

Dyson
Dyson Team ..Dyson

Hey Greg,

These two machines have the same internal specifications. The difference is in the colour, and the tools and accessories that come with each machine.

The Dyson V7 Cord-Free™ comes with the Direct drive cleaner head, Combination tool, Crevice tool and Docking station. The Dyson V7 Animal™ comes with the same tools as well as the Mini Motorised Tool to help clean hair from non-leather upholstery and small spaces.


Ray l

Ray lasked

Why does mydyson gets plugged I clean my filter all the time?

1 answer
Dyson
Dyson Team ..Dyson

Blockages could occur in any part of the machine, not just the filter.

To help you get started in checking your machine, please watch this video.
https://youtu.be/dpxRl17N03E

Feel free to email us at [email protected] with a detailed description what's happening with it and your details, if the issue persists.


Paul

Paulasked

V7 Cord-Free

Hi
What is the length of the charging cord (what maximum distance between wall mount and power point)?
Cheers
Paul

1 answer
Dyson
Dyson Team ..Dyson

The charger cord for the V7 is approximately 1.8 metres long. That being said, to secure the charger to the wall mount, approximately 45 centimetres of the charger cord is woven through the back of the wall mount.

We hope this helps, however if we can assist further, our Dyson Experts are available via [email protected] and happy to help.


Wendy S.

Wendy S.asked

V7 Cord-Free

Why do the batteries keep dying ?

4 answers
Cranky collings
Cranky collings

Because of the high power, it uses the battery quite quick .

crystaldi
crystaldi

No, its because they have a major problem with the batteries that so far to date will not do a product recall on them.

Dyson
Dyson Team ..Dyson

While the batteries of Dyson machines are considered consumable items, we wouldn't expect them to require regular replacement.

Should you have a Dyson machine that you are having difficulty with, or you have any queries, our Dyson Experts via [email protected] are only happy to help.


Sharon

Sharonasked

V7 Animal

I have my Dyson mounted in my garage. For the last few days the blue light has been off and the solid yellow light is displayed, and it has not charge. Could this be due to the temperature in the garage?

1 answer
Dyson
Dyson Team ..Dyson

Hi Sharon,

Thank you for your query.

Dyson machines are designed to be charged in temperatures between 3°C and 30°C. If outside this range, the machine may not function or charge as expected. In your particular circumstance, it sounds like the battery is either too hot or too cold and, as a safety precaution, it won't charge until it is within the recommended temperatures.

I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.

Best wishes,

Shan


Kenny T

Kenny Tasked

V7 Animal

Once fully charged, can it stay plugged in?

2 answers
kingshopper
kingshopper

Yes. However need to unplug it to turn the machine on.

Dyson
Dyson Team ..Dyson

Hi Kenny,

Thank you for your query.

Your Dyson V7 Animal has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.

We recommend you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.

Because of these electronics, it is also perfectly okay to do quick "top-up" charges without the need to exhaust the battery each time before charging.

I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.

Best wishes,

Shan


Geoff

Geoffasked

V7 Animal

Our dyson V7 animal is cutting in and out. Could this be a faulty trigger or something else?

1 answer
Dyson
Dyson Team ..Dyson

Hi Geoff,

Thank you for your question.

Sorry to hear your machine is cutting in and out. If your machine is making a surging or pulsing sound this sound indicates a restriction in airflow through the machine. We would encourage checking the machine's airways as shown in this video: https://www.youtube.com/watch?v=dpxRl17N03E

Should you find the issue persists, please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-7pm and on the weekend 8.30am-4pm.

Alternatively you can email your details through to [email protected] and one of our experts will be in touch as soon as possible to assist.

Best wishes,

Samuel
Facebook.com/Dyson


Brandi

Brandiasked

V7 Animal

I go to charge my dyson 7 and it flashes blue until I put the charger back on then when I go use it the light flashes red an d don work.. If anyone could help me I would appreciate it very much!!!!!!!!!!!! The j you god bless!!

2 answers
Girish
Girish

I don't know about the red light. It should always be a blue light. When it is fully charged it should show all three bars blue and when you use it the bars light keep moving down until it is needs charging again. When all three bars disappear put it on charger again.

Dyson
Dyson Team ..Dyson

Hi Brandi,

Thank you for your query.

Sorry to hear your Dyson V7 is exhibiting a red flashing light. We would kindly ask for you to reach out to our Dyson Experts via [email protected] and we will be more than happy to help.

We look forward to hearing from you.

Best wishes,

Shan


Magda H

Magda Hasked

V7 Animal

With the battery time being so little and having a big house. Can i actually buy any extra battery and use it with the original battery.?

1 answer
Dyson
Dyson Team ..Dyson

Hi Magda,

Thank you for your query.

The battery on the Dyson V7 machine is screwed to the main body, and while it can be removed in the event it needs to be replaced, we don't recommend routinely swapping the batteries out. That being said, this machine will provide a 20-30 minute run time on the high power mode (and 6 minutes on MAX), and charges in just 3.5 hours so the machine can be used multiple times a day.

I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.

Best wishes,

Shan


Mary

Maryasked

V7 Animal

Our boat house varies in temperature from about 40 to 85 degrees. Is it safe to plug in a V7 with the temp. variations AND if we are not there for possilby 2 months, can the device be left on the charger?

1 answer
Dyson
Dyson Team ..Dyson

Hi Mary,

Thank you for your query.

We suggest that Dyson cord-free machines are charged between 5 and 35 degrees Celsius. Outside this, the machine won't perform as expected.

Should the machine not be used for an extended period of time, we would encourage removing it from the charger, and placing back on the charger when you return.

I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.

Best wishes,

Shan


Page 1 of 2

Get an answer from our members and Dyson representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.