Dyson V7 Questions & Answers (page 2 of 2)

Hi Sharon,

Thank you for your query.

Dyson machines are designed to be charged in temperatures between 3°C and 30°C. If outside this range, the machine may not function or charge as expected. In your particular circumstance, it sounds like the battery is either too hot or too cold and, as a safety precaution, it won't charge until it is within the recommended temperatures.

I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.

Best wishes,

Shan

Hi Kenny,

Thank you for your query.

Your Dyson V7 Animal has smart electronics within the machine, battery and charger to ensure the machine won't overcharge.

We recommend you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.

Because of these electronics, it is also perfectly okay to do quick "top-up" charges without the need to exhaust the battery each time before charging.

I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.

Best wishes,

Shan

Hi Geoff,

Thank you for your question.

Sorry to hear your machine is cutting in and out. If your machine is making a surging or pulsing sound this sound indicates a restriction in airflow through the machine. We would encourage checking the machine's airways as shown in this video: https://www.youtube.com/watch?v=dpxRl17N03E

Should you find the issue persists, please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Mon-Fri 8am-7pm and on the weekend 8.30am-4pm.

Alternatively you can email your details through to [email protected] and one of our experts will be in touch as soon as possible to assist.

Best wishes,

Samuel
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Hi Brandi,

Thank you for your query.

Sorry to hear your Dyson V7 is exhibiting a red flashing light. We would kindly ask for you to reach out to our Dyson Experts via [email protected] and we will be more than happy to help.

We look forward to hearing from you.

Best wishes,

Shan

Hi Magda,

Thank you for your query.

The battery on the Dyson V7 machine is screwed to the main body, and while it can be removed in the event it needs to be replaced, we don't recommend routinely swapping the batteries out. That being said, this machine will provide a 20-30 minute run time on the high power mode (and 6 minutes on MAX), and charges in just 3.5 hours so the machine can be used multiple times a day.

I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.

Best wishes,

Shan

Hi Mary,

Thank you for your query.

We suggest that Dyson cord-free machines are charged between 5 and 35 degrees Celsius. Outside this, the machine won't perform as expected.

Should the machine not be used for an extended period of time, we would encourage removing it from the charger, and placing back on the charger when you return.

I hope this helps, however if we can assist further, please email [email protected] and our Dyson Experts will be happy to help.

Best wishes,

Shan

Hi Joe,

Thank you for your question.

Because charging stops when the battery is full, we recommend to reconnect the machine to the charger when you are finished vacuuming as this ensures you have a full run time available when you need to vacuum again. However if you prefer to discharge fully before recharging instead, this should also not have any negative effect on the battery.

If you have any further questions or if you need assistance please email us at [email protected] and we will be happy to help.

Best wishes,

Mira

Hi Rada,

Thank you for your question.

If using the machine on MAX mode you will be experiencing a reduced runtime. If this is not the case and you are only getting 9-12 minutes from the machine on normal mode please send through an email to us at [email protected] with your details and one of our experts will be in touch as soon as possible to assist.

Best wishes,

Samuel
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Hi Dorieone,

Thanks for your question, and sorry to hear about this. As there could be a number of possible reasons why this might have occurred we would encourage you to contact our team so we can assist you in troubleshooting and resolving this issue.

Please email our Dyson experts at [email protected] including your contact details, the machine's serial number and a description of the issue and we will be more than happy to help.

Best wishes,

Mira
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Hi Jimmna,

Thank you for reaching out.

A Dyson V7 will provide a run time of 6 minutes on Max, or 20-30 minutes on the powerful suction mode. In the event you aren't seeing these runtimes, please give our team a call on 0800 298 0298 and we will be happy to help.

Best wishes,

Shan
Facebook.com/Dyson

Hi Brian,

Thank you for your question and your interest in our technology.

The Dyson V7 Animal will come with a charger you can plug into a standard power point. You can plug the charger straight into the back of the machine or use the docking station that comes with the machine to wall mount it.

Best wishes,

Samuel
Facebook.com/Dyson

Hi Dia tu,

Thank you for your query.

Our recommendation is to plug the machine directly into the wall socket whenever possible, and to charge the machine inside.

If we can assist further, please email [email protected] and our Experts will be happy to help.

Best wishes,

Shan
Facebook.com/Dyson

Hi Steve,

Please email [email protected] with your details and our Dyson Experts will be in touch with you as soon as possible.

Best wishes,

Shan
Facebook.com/Dyson