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Reviews

2.2

344 reviews
5
(86)
4
(14)
3
(7)
2
(28)
1
(209)
  • Product Quality
    3.1 (103)
  • Return Claim MadeYes (33) · No (92)
  • Shipping
    2.7 (38)
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Luke C.

Luke C.Greater Melbourne (Metropolitan), VIC

Worst customer service experience.

published

Item returned to sender with an alleged wrong address which was not the case. Dyson said they had issues with Australia post not delivering items, them proceeds to rebook delivery with Australia post.

Shipping
Return Claim MadeNo
1 comment
Dyson
Dyson Team ..Dyson
Serenitys mumma

Serenitys mummaSydney, NSW

  • 2 reviews

Dyson customer service sets the benchmark!!!

published
Product Quality
Return Claim MadeNo
Ben

BenGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Amazing products, abysmal service...

published
Product Quality
Shipping
Return Claim MadeNo
4 comments
Dyson
Dyson Team ..Dyson

We are sorry to hear of your experience and keen to look into this further and assist if this has not yet been finalised.

Please just forward your details to [email protected] and we will be in touch very shortly.

Ben
Ben

Yet another cut and paste response from an unsympathetic Dyson representative. I’d rather gouge my eyes out with a stick than deal with your company again.

Dyson
Dyson Team ..Dyson

We can only apologise you feel this way, it isn't how we want any Dyson owner to feel.

We are happy to look into this further and discuss if you wish. Please just send us an email, we are happy to help.

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Brian

BrianGreater Melbourne (Outer), VIC

Customer service

published

I would recommend Dyson to anyone their customer service is EXCELLENT
I could not be happier the lady on the phone was courteous and helped with everything I asked AAAAA+++

Product Quality
Carls

CarlsSydney, NSW

Dyson refusing exchange when air wrap has ceased working altogether

published

I purchased a Dyson air wrap 6 months ago and it has ceased working altogether. I’ve asked if I can exchange it at the Dyson store I purchased it from and been denied. I must send it to them and be without this product that I use as my only hair dryer until they can inspect it.

Return Claim MadeYes
1 comment
Dyson
Dyson Team ..Dyson
Craig W.

Craig W.Sydney, NSW

Dyson badly run and managed

published

Purchased a v7 online .dyson got delivery address incorrect and it was returned to them .phoned and explained i need it in next 3 days .they were aggresive and implicated they were perfect and could not be their fault but would give it high priority and re contact .nothing recieved they have my money but no product .
They have angered the wrong person
This will go further
NEVER BUY OF DYSON

5 comments
Dyson
Dyson Team ..Dyson
Craig W.
Craig W.

I have forwarded details as requested .Intersting to see what happens.

Craig W.
Craig W.

Typical All talk nearly 3 days not a whisper.Dyson are a shonky organization with no customer service whatsoever.
Dont deal with DYSON save your time and money .go elsewhere

Sue

SueBalwyn

  • 9 reviews

Too slow to refund

published

I returned a Dyson Hair Dryer before Christmas and now on the 24th January, I am still waiting for a refund. Each time I enquire about the delay I get a different story. It is unacceptable for it to take over a month even allowing for the Christmas closures. There is one lady that is trying to help but overall I rate Dyson as an organisation very poorly!

1 comment
Dyson
Dyson Team ..Dyson

We are sorry to hear about this, this is certainly not what we would expect and we'd like to get this sorted for you as soon as possible.

Please forward your details to [email protected] and we will be in touch as soon as possible.

Trent

Trent

  • 6 reviews

Great product but no loyalty offered

published

I have two Dyson vacuums. One is 6 years old and another 4 years old. The 4 year old stick vacuum has died and I would like to upgrade to one of the newer vacuums. I rang and they said the vacuum is close to being obsolete but because it wasn’t they couldn’t offer me a discount on a new machine. The amount you pay for these vacuums, I’m disappointed that they wont do anything to retain my business. I have to wait for a special to come up or pay the exorbitant price. Great product, crap service

Product Quality
Return Claim MadeNo

Very slow and poor customer support

published
Product Quality
Return Claim MadeNo
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John N.

John N.Hunter Region, NSW

  • 12 reviews
  • 13 likes

Refunds not made

published

I sent back my Dyson under their 30 day money back guarantee.

Even though they recieved my vacuum in December, I still haven't got a refund and keep getting excuses on when it will be there.

None of the "Customer Service" staff even bother to trace back to the Accounts department to ask them.

Product Quality
Return Claim MadeYes
1 comment
Dyson
Dyson Team ..Dyson

This certainly isn't the experience we expect and we are happy to look into this further.

Please forward your details to [email protected] and we will be in touch very shortly.

Lesley White

Lesley WhiteSydney Surrounds, NSW

Amazing

published

Our Animal V6 stick Vacuum decided it was not going to charge up so we rang Dyson help line they replaced battery free then the screws wouldn't do back up they sent a new body free of charge !! Amazing thankyou Dyson x this is excellent service.

Product Quality
Shipping
Return Claim MadeNo
Justin

JustinIllawarra, NSW

Never order from their website.

published
Shipping
Return Claim MadeNo
1 comment
Dyson
Dyson Team ..Dyson
Tommy G.

Tommy G.

  • 4 reviews

Disgusting service

published

Sold me a lemon v8 vacuum, it never worked from day 1 and they keep on wasting my time on the phone sending me pointless parts to try make it work. How about you take your faulty vacuum back and give me a one that works or my money back? I have had no vacuum for weeks and my toddler is eating things off the floor.

Product Quality
Shipping
1 comment
Dyson
Dyson Team ..Dyson

Horrible customer service

published
Product Quality
Shipping
Return Claim MadeYes
3 comments
Dyson
Dyson Team ..Dyson
Meng Y.
Meng Y.
Dyson
Dyson Team ..Dyson

We are sorry to hear about this however can confirm no emails in [email protected] are over an hour old at time of writing.

Could you please resend your email to this email address and we will only be happy to look into this for you.

Very poor customer service

published
Product Quality
Return Claim MadeYes
2 comments
Dyson
Dyson Team ..Dyson
Pov
Pov
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Natalie

NatalieSouthwest, VIC

  • 3 reviews

Brilliant service - even on weekend!

published

Got Dyson V11 for Xmas but had small problem with trigger not turning power off - rang Dyson support on a Sunday and they are sending replacement part in mail by end of week- no questions, NO hassles - absolutely A1 customer support - phone answered call straight away & all sorted within 2 minutes!!!! If they can't sort it over phone, under warranty they replace necessary parts - Thank- you Dyson :)

Product Quality
Return Claim MadeYes
Good shopper

Good shopperVictoria

  • 8 reviews

Love my Dyson products

published

I have found Dyson to be excellent. I have one of the barrel vacuum cleaners, the stick vacuum cleaner and the hairdryer.
My Barrel cleaner stopped cleaning properly so I searched on youtube and there was a video telling me how to clean all the filters! I followed the instructions and now it is back to 'new'.
The stick one is just awesome for the day-to-day small jobs and it gets used constantly.
Lastly my hairdryer was a gift I received, I would not have paid that much money for a hairdyer but I have to say it is fantastic, dries my hair quickly, so easy to control...just love it.
Thanks Dyson - My daughter also has a range of Dyson products that she loves too!

Product Quality
Return Claim MadeNo
Alex

AlexDarwin

  • 7 reviews

Bought a Dyson Small Ball Vaccum - Overly hyped and poor performance.

published
Product Quality
1 comment
Dyson
Dyson Team ..Dyson
CBe

CBeCentral Queensland, QLD

  • Verified customer

Worst customer service ever

published

I have ordered the product a month ago, never got it, never received a tracking, called every day to be told that they would send it on the same day but still didn't get it.

I have bought a Xiaomi for a 1/3 of the price. Same for the vacuum cleaner. Dyson is an overpriced company.

4 comments
Dyson
Dyson Team ..Dyson
CBe
CBe

Thank you for your reply. In the end I got the product with 1 month delay and a few delays. When I asked for compensation your customer service refused to offer it, so not sure what you can do at this stage.

Dyson
Dyson Team ..Dyson

While we don't have your details (and can't ask for them on a public forum), we would kindly encourage emailing us and we will be happy to discuss any further concerns you may have.

Frazer

FrazerSouth East Queensland, QLD

Horrendous Customer Service

published
Shipping
Return Claim MadeNo
1 comment
Dyson
Dyson Team ..Dyson

This is certainly not the experience we would expect at all.

Could you please forward your details to [email protected]? We would value the opportunity to look into this and assist.

Page 2 of 18
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Questions & Answers

Maz G.

Maz G.asked

I have a V 6 stick cleaner about 3 yrs old. Think the battery pack is worn out. How much would a new battery cost?

No answers
Happy sole

Happy soleasked

I had my Dyson 7 for only 2 months and I have had to send it in for repair. I am very disappointed because today I used my Melie and its so much stronger, should
I have ordered a Dyson 8,9,10?
I feel cheated after all the carry on " how good a dyson is" I'm certainly not convinced.
My name is Adelina Camilleri
[personal details removed]

I would like to know how long it will be till I get it back and will it work better. Actually when I first got I thought it had been used as the wand had scuff marks all over it.
The operator I spoke for 3/4 of an hour was lovely but that's beside the point. I not at all happy with my purchase. I appreciate it if you look into my issue and resolve the problem.
Thank you Adelina

2 answers
Dyson
Dyson Team ..Dyson

We are sorry to hear you are disappointed with your Dyson machine. So we can look into this further, please forward your details (including name, address, contact number and serial number of your machine) to [email protected] and we will be happy to assist.

Happy sole
Happy sole

Thank you i would appreciate your assistance
Kind regards Adelina Camilleri

Chris T.

Chris T.asked

What is the point of saying to register your machine online when it clearly doesn’t work...have tried on several occasions and checked the serial number each time but it says it’s an invalid seri al number ..we bought a V7 stick vacuum from Aldi in Kingaroy on the 19/12/2019...serial number as I am reading it now is G3B-AU-MJR7927A.....can you help ???

1 answer
Dyson
Dyson Team ..Dyson

We certainly wouldn't expect any difficulties in registering your Dyson V7 and can only apologise for any frustration this has caused.

Please forward the serial number of your machine along with your name, address and contact number to [email protected] and our Dyson Experts will only be happy to register your Dyson for you.

We look forward to hearing from you and assisting.

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