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Its goid
Its easy simple and a fast way to lodge your own tax return. I would recommend using this site for my next tax return.
1 comment
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Not third time lucky
Paid first took 5 days to review probably would have been longer if I didn’t make contact. Making contact was hard enough. This year I’ve done take fee from tax review time was fast guess that’s it though the faster they can get your tax done faster, they get paid well ato has released my fund just waiting for elodge to take fees and transfer let’s see how long this takes it’s been 2 days.
1 comment
Michelle O.E-Lodge
Hello Gee,
Thank you for choosing Elodge.com.au to complete your tax return. A customer's account is reviewed by our tax professionals, and typically, the turn around is about 1 working day dependi... Read more
ng on the complexity of the return. If your tax professional is required to confirm the entered information, this could lengthen the time it takes to lodge your tax return.Similar opinion? Write a review on ieatwords.com.au!
OwenBrisbane
Unprofessional
I have been doing my tax return with this company for the last 3 years and I never had any problem except this year which has been the worse I have ever encountered from any tax company, as the person I had was very rude and unprofessional, they even lodge my form without even telling me about the corrections they made which were incorrect on there behalf.
This will be my final year with them, Never Again.
2 comments
Michelle O.E-Lodge
That should never have happened. We value our returning customers you should never have been subject to this poor experience. Our tax professionals guide you through each step of the way and alter you... Read more
to any changes that are being made to your tax return. If you have had a poor experience with one of our agents, you may request to have another tax agent review your account.Not sure how you qualified this guy as a professional because he refused to do an amendment on my return and told me to look else where if i had a problem, So i did it myself on Mygov and got my money... Read more
I was entitled too plus extra from the previous year where you guys mistakenly made errors.Similar opinion? Write a review on ieatwords.com.au!
Find out how E-Lodge compares to other Tax Preparation Services
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C.BlackSouth East Queensland, QLD
- 9 reviews
Bad Service, no care
Lack of accountability, did not take any consideration for my best interests. Was not assisted or guided to make any claims that were necessary, now I’m paying another accountant to do a better more thorough job.
3 comments
Michelle O.E-Lodge
Having your taxes completed online can, at times, feel less personal. Our website is designed to assist in filing your taxes quickly, and easily. Our tax professionals are here to assist you, contact ... Read more
us at 1300 ELODGE (356 343) during our business hours so you can be sure you are receiving the highest possible refund. Our knowledge base (https://knowledgebase.elodge.com.au/) can also provide customers with additional assistance, feel free to check it out and leave comments!I spoke with a number of your representatives on a number of occasions before they decided to lodge my tax without me consenting, the then proceeded to tell me to contact the ATO Directly, which I did... Read more
and explained the situation to them, I’m now paying an account to over rude the return you lodged to do a proper job to ensure I am claiming everything I am entitled too, really dissatisfied with all of your responses to my situation and continuous lack of care.Michelle O.E-Lodge
That is concerning to hear, and we apologize if you believe you were mistreated. Our representatives do their best to honor the requests of our customers, however, must stay within ATO guidelines.
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IainRRichmond-Tweed, NSW
- 2 reviews
First time user and not the last
I was very happy with the ease at completing my own tax return online and I was kept up to date about the progress of my return. It was paid into my bank account 10 days after lodgement, I was happy with that and would recommend E-Lodge to anyone
1 comment
Michelle O.E-Lodge
Thank you for commenting. Our website is designed to provide you with updates as they are received. Don't forget to tell your friends and family!
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Quick and easy service but not very accurate
The site is easy to use and quick, but the estimated return was $1000 less than the actual refund so I wouldn’t have paid $40 for inaccuracy.
1 comment
Michelle O.E-Lodge
It is great to hear that your experience with our website was quick and easy. It is unfortunate to hear that you believe our website was inaccurate. Accuracy is our website's number one priority. Our... Read more
refund estimator attempts to determine the highest refund based on your entered information. If you believe it is incorrect or have any questions, we encourage our customers to contact our tax professionals at 1300 ELODGE (356 343).Similar opinion? Write a review on ieatwords.com.au!
Its awesome made it so easy an the help afterwards to make sure i had done it correct
Very happy with the service i received will the service again next year an recommend to others as well thanks guys
July 25th 2018 Update: Its awesome made it so easy an the help afterwards to make sure i had done it correct
It was a great service if i needed help they were there to help at any time very happy with the service
1 comment
Michelle O.E-Lodge
It is great to hear from another satisfied customer, we look forward to seeing you next year!
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RanyaPerth
- Verified customer
Simple and affordable
Honestly as a student I just want the cheapest and quickest tax return option and elodge delivered just that (submitted to ATO on the 11th and money already in my account on the 18th) their services are affordable and the website is self explanatory and easy to use. Will come back to elodge next year!
1 comment
Michelle O.E-Lodge
That is great news! Don't forget to tell your friends and family about us!
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Online4yourmindGreater Melbourne (Outer), VIC
- 10 reviews
- Verified customer
I can't complain..
Been using Elodge for about 4 years now and had no problems from year to year. As far as I can remember as soon as I submitted my tax return to them, it was reviewed by the following day and either they contacted me or submitted to the ATO the following day after that.. I've never really spoke to anyone over the phone, just the odd message here and there. I was a fan of Etax before Elodge but Etax decided to raise their prices for the same services, plus my refund was slightly more with Elodge, not sure why, but it doesn't matter... Plus they give me a $10 coupon every year as a incentive to come back.. It worked!
1 comment
Michelle O.E-Lodge
Thank you for your detailed feedback!
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ChloeNorth Western Region, NSW
- 6 reviews
- 2 likes
Quick and easy
Quick and easy,
Quick and easy
Quick and easy
Quick and easy quick and easy
Quick and easy
Easy would tell others to use it
1 comment
Michelle O.E-Lodge
Thanks Chloe!
We look forward to seeing you, your friends and family next year!
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Perfect great work
Very happy with how long the process took I didn't know much bout doing my tax but I didn't have to do much thank u
1 comment
Michelle O.E-Lodge
That is great to hear. I hope that you feel you learned something about taxes along the way. Don't forget you can always contact our customer service should you have any questions.
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This is perfect and fast
Well done on getting my tax return fast and easy, Very happy!!! No concerns everything turned out gr8, thank you elodge
1 comment
Michelle O.E-Lodge
You are welcome. Fast and easy is our mission.
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Very good service. Easy!
Never have I done my annual Tax return in 10 minutes.
Was checked and submitted by the team 48 hours later.
Too easy!
1 comment
Michelle O.E-Lodge
Wonderful, that is our goal. Hope to see you next year!
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Ok
I went to your company last year and it was easy to understand and work out tax with you and I will do it again next year
1 comment
Michelle O.E-Lodge
Great! We will look forward to it! Don't forget to let your friends know how easy it is to use Elodge.com!
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Convenient and fast
Second year in a row using E-Lodge they are convenient and fast. No hassles what so ever. Highly recommend to all my friends.
1 comment
Michelle O.E-Lodge
Thank you for your amazing feedback!
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Find out how E-Lodge compares to other Tax Preparation Services
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OMG!!!! DON'T!!!! Extra hidden costs.
Go to MYGov set up an account and link ATO, I swear!!! They don't do anything they just wack through your tax return without looking at it!! and then charge you!! I forgot I worked for a company for a couple of days I told them that I forgot about one employer, they immediately stopped the process of my tax return that had gone to the ATO already and said…
"That means I will have to unlock your tax return then to allow you to lodge an amended tax return.
Please enter the extra pay summary and resubmit. Our fee for lodging an amended tax return is $34.95, payable by credit card."
Kind regards, [name removed]…. they didn't give me the option what I wanted to do.
it's free to lodge your tax on the MyGov website.
1 comment
Michelle O.E-Lodge
I am sorry you had such a poor experience using Elodge.com. Our customer service team is committed to your satisfaction. Each account is scrutinized for accuracy. If there are not any glaring concerns... Read more
, it is lodged. Unfortunately, it is difficult for us to determine if income statements are not included on the original submission. There is a required fee, from us, if information needs to be updated once the return has been accepted.Similar opinion? Write a review on ieatwords.com.au!
VivianBossley Park
Good
Good can’t wait for it. This is my first to claim tax by my self. Almost easy to understand and complete it.
1 comment
Michelle O.E-Lodge
Thank you for the positive feedback! Feel free to let our customer service team know if you have any additional questions. Also, don't forget to tell your friends about how easy our program is!
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Really good
It was a good service there people got back in contact with you promptly after leaving a message for them would reckomend to friends and family.
1 comment
Michelle O.E-Lodge
Thank you for your positive feedback. Our tax professionals are dedicated to customer satisfaction. Feel free to contact us if you, your friends or family have any questions.
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Jenna
- 2 reviews
- 2 likes
Rude staffs
Been using elodge for a few years, this year we were assigned to a rude female. Will not use them anymore. Don't be tempted for that cheap price option. They are not just unhelpful, their tone are deceiving. If their advice in messages to us consumer cost money, they can say it upfront, rather than sounding reluctant to answer. Bad experience for me this time, not a chance they will see me returning next year. Anyone get their cancelation payment back perhaps?
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MarieGreater Melbourne (Outer), VIC
- 2 reviews
- 2 likes
Horrible
I did my tax through e lodge for the last few years and it seems like every year its getting worse and worse. Its taking them ages to review my tax return or respond to my emails. The tax agent I received an email from is really rude and it seems like she has no idea what she is talking about. This is the last time I'll be using e lodge
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Questions & Answers
Brendan C.asked
How long does it usually take from reviewing to accepted
No answers
chezasked
Hi. I’m late lodging 2018 tax return. Will it be ok to do it soon or with 2022?
No answers
Richard Rasked
Hi i am a member and need to file 4 or 5 yrs returns 2007-2010 or so can i do this through this service? Will ATO email me my group certificates for these years?
Thanku
Richard Redding
1 answer
Michelle O.E-Lodge
Hi Richard,
You are able to lodge your individual tax returns electronically through our website from the 2007 tax year onwards. Regarding your payment summaries, if you contact the tax office they will advise you of any payment summaries that they have relevant to the tax years that you wish to lodge. Please phone ATO 13 82 61 or write to GPO Box 9990, in your capital city.
Regards, Glenda
ELodge Taxation Services Australia Pty Ltd
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Michelle O.E-Lodge
Thank you for the feedback, simple is better!