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AllyCarrum Downs
- Verified customer
E&S to the Rescue
Amazing Service-
Warehouse Manager was super, going above & beyond & the 2 delivery guys were awesome. Called as requested before arrival & so professional in their service.
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John GMelbourne
- 4 reviews
Best Service. Best Consultant
John Thomopoulos is the best consultant I ever came across. Went out of his way on His day of to deliver a sink .
The supplier sent the wrong colour and John drove to the warehouse to pick up the correct sink and deliver it to my Joiner.
Best service I have ever had
Thank you John
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PatriciaMelbourne
- 5 reviews
Too Easy - replacement of washing machine
My washing machine suddenly stopped working and I began calling around different shops to find a replacement, which fitted in the space in our small apartment. After speaking to 6 different companies I was able to ascertain that E & S Trading at Ashburton was offering the best price, which included delivery, installation and take-away old washer. All done over the telephone with Pauline - a knowledgeable and obliging sales-person. Within 3 days the new washer was delivered by a helpful man who installed the machine, ran through a cycle to che...Read more
ck and demonstrate for me, and took away packaging and the old machine. I have a history of using E & S Trading in Geelong and have found their service to be faultless. Ashburton equally as good. Thank you.Similar opinion? Write a review on ieatwords.com.au!
bathroom heating
Recently went to the Moorabbin. Were looking at NOBO wall heaters. Asked the assistant (who was on their mobile) for some if they were suitable for bathrooms. The assistant guessed a "no" but we then noticed a big sign and technical spec on the wall which mentioned they were ideal. Then she went off to "double check with a colleague" and came back with a "yes".
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John Enza
- 5 reviews
Appliances
I want to Thank E&S for helping choosing all my appliances and I’m satisfied with good services and great understanding
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Nancy
- 2 reviews
Would never consider buying an appliance from anyone else
I have purchased several appliances from E&S trading over the years (washing machine, dryer, dishwasher, coffee machine and fridge). Their service has been incredible, I have never felt up-sold and they asked all the relevant questions to ensure that I was buying the right product. Any time that I have had an issue with an appliance and needed a service call, they handled everything. From proof of purchase to ensuring the right appliance repair company attended. They would even call to ensure everything was going well. I cannot recommend them enough. Thank you E&S trading, you're a breath of fresh air in these days of dollar over service.
1 comment
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Terrible delivery service
We bought all the items for renovation of two bathrooms. While the staff at the store was nice and helpful, staff at the warehouse were unhelpful and at times rude. To begin with they did not deliver according to the agreed time. When we contacted them to see what was happening, the lady at the ware house was very rude. Once the items were delivered the next day we found out one was a wrong product. Staff at the showroom then corrected it and told us it will be delivered today around 8 am. It arrived at 4.30 pm but only to find out that they h...Read more
ave sent half of the toilet!! I rang the store and then they contacted the warehouse. I have been told the warehouse manager will contact us today to discuss this. I am not sure when this will be sorted. It is really frustrating. I will never go with E&S in future.1 comment
ES T.e&s
Hi Sha,
We are so sorry to hear about your experience! We would really like to discuss this with you further and offer our sincerest apologies. Please email your contact details to [email protected]... Read more
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JulesVGreater Melbourne (Metropolitan), VIC
- 14 reviews
Great products and Service
While I can't attest to the service at other locations I can say that the staff at E&S in Essendon is wonderful. Dealing with Julia and manager Paul, a real treat. All the women at the desk, and all the staff in delivery are polite and helpful. And boy was I wrong thinking they cost more then other places like the Good Guys. E&S really plays ball on price. And my sales person, Julia, took some much time helping me match my accessories it was like getting a free designer service.
1 comment
ES T.e&s
Hi Julie,
Thank you so much for sending through your feedback on your recent experience at e&s Essendon. I have forwarded this onto Paul and the team at e&s Essendon.
We hope to see you again at e&s.
- Jess from e&s
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Gayle CGeelong
Outstanding Service
Visited e&s Geelong following recommendation from my builder, had a great sale on kitchen goods, the prices were a lot cheaper than anywhere else. Salesperson Robert was very helpful which made my decision easier on which brand to buy, plus I got a bargain with a floor stock range hood 60% reduced. I would like to express my gratitude to e&s in particular Robert Cook for the wonderful service and follow up enquiry that I am satisfied with my oven functions.Thank you Gayle
1 comment
ES T.e&s
Hi Gayle,
Thank you so much for letting us know about your recent experience at e&s Geelong.
I have passed this great feedback onto Robert's manager. ... Read more
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G TMelbourne
- 8 reviews
- 7 likes
FRIDGE HAD A DINT IN IT, BEEN WAITING 2 MONTHS STILL NO FRIDGE, NO UPDATES KEEP HAVING TO CHASE
Terrible terrible customer service. Fridge came with a dint in it. Been waiting 2 months for the fridge, still don't have it. Keep having to call for updates and when I call they don't call back. Barely even sorry. I was recommended this company but I would not recommend it to anyone. SHOCKING CUSTOMER SERVICE. Nothing was even offered to me I HAD TO ASK for a discount which was not worth it and so I am now still waiting for my new replacement fridge 2 months later....
1 comment
ES T.e&s
HI GT, We are so sorry to hear about your experience! We would really like to discuss this with you further and offer our sincerest apologies. Please email your contact details to [email protected].... Read more
au and we will arrange for someone from our management team to contact you as soon as possible.Similar opinion? Write a review on ieatwords.com.au!
ChrismMelbourne
E&S Trading Blackburn for Kitchen Appliances
On behalf of my wife and I just wanted to write in and express our gratitude to E&S Trading Blackburn and in particular Jayden Hughes.
We began our shopping very late December for appliances for a complete Kitchen renovation. We were a little unsure of what to get, sought a lot of advise and did a lot of research. Jayden really helped us out and provided excellent knowledge and straight advise to help us make the correct decisions in purchasing.
Jayden’s knowledge of Kitchen renovation in particular came in very handy in choosing correctly al...Read more
1 comment
ES T.e&s
Hi Chrism,
Thank you so much for providing this feedback and your great experience with Jayden from our Blackburn store. ... Read more
We're thrilled that you left feeling confident and in your purchases at e&s - especially as a first time renovator. We look forward to seeing you back at e&s on your next reno :) - Jess from e&s.Similar opinion? Write a review on ieatwords.com.au!
Viji
- 2 reviews
- 1 like
Poor New Hope Support
We have purchased Duravit toilet from E&S through our builder. As per the builders policy post handover the accountability and warranty stays with E&S. We have been experiencing multiple issues with the installation from day 1 of the handover. We have approached E&S for rectification and they passed on to their supplier Bathe. We do not have a problem if either of the companies are responsive to our issue. It has been nearly three months and we still have not got the toilet fixed. Every time we call E &S new home support we are told that they will contact their supplier but never get back with a response.
1 comment
ES T.e&s
Hi Viji,
We are so sorry to hear about your experience! ... Read more
We would really like to discuss this with you further and offer our sincerest apologies. Please email your contact details to [email protected] and we will arrange for someone from our management team to contact you as soon as possible.Similar opinion? Write a review on ieatwords.com.au!
Excellent After Sales Service
We took delivery of a number of appliances for a new house build of which many remained uninstalled for a period of time.
After 12 months of actual installed operation the inwall cisterns and rangehood were not performing as expected.
E&S arranged service visits without question and these happened within a week.
They then followed up with a call to check on service outcomes. The problem with the cisterns had persisted and E&S took on the issue directly with the manufacturer on our behalf.
We went with E&S in the first place because of the warm and honest sales assistance and competitive price, however it is the after sales service and genuine customer care that has prompted us to write this review.
1 comment
ES T.e&s
Hi Ralph,
Thank you for writing in. We're sorry to hear about the performance of the rangehood and cistern, but are happy to hear that our after sales team came to the rescue.
Hope you're enjoying your new appliances.
- Jess from e&s
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Franco
- 2 reviews
Promised 4 days, took 3 weeks!
DFO at Essendon. Don't go near it unless you look like a contestant from the Block or you are constantly dropping $100 notes on the floor if you want any help from the sales assistants. Whenever you approached someone, they would tell you they were busy. I think because we weren't dressed in label clothing and carrying an iPad, no one wanted to talk to us.
When we finally got hold of someone and they realised that we had money to spend, they were nice as pie, agreed to match an online price we had found for the oven we wanted, AND PROMISED A 4...Read more
3 comments
ES T.e&s
HI Franco,
We are so sorry to hear about your experience. We would really like to discuss this with you further and offer our sincerest apologies. ... Read more
Please email your contact details to [email protected] and we will arrange for someone from our management team to contact you as soon as possible.It's been more than a year. Shows how much you lot care. Surely if we spent more or were repeat customers then you may have acted sooner. Doesn't matter now. What you need to learn is that customers v... Read more
alue good communication and don't like it when goods aren't supplied as promised. Potential customers need to be aware that this could be a problem for them. After a mad rush and some frantic wheeling and dealing, we got it installed by Christmas (JUST!) No problem with the goods supplied, just the way e&s treated us once you made the sale. Purchase at own risk when it comes to delivery time frame.ES T.e&s
Hi Franco,
We're sorry that you feel that way and are still extremely apologetic that you have had this experience. We value all of our customers and strive to meet the best level of service.
We're... Read more
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STBarwon Heads
- 4 reviews
- 1 like
Great store experience, installers horrific
Bought a new dishwasher. Store sales experience great, the installers were unable to do basic installation and went away for 4 days. No feedback from complaint to E&S
4 comments
ES T.e&s
Hi ST,
Thank you for sending through your feedback. We hope that this issue has been dealt with. If not, please feel free to e-mail us at [email protected] so that we can arrange someone from our... Read more
Are you kidding. I bought this dishwasher in January 2016, nearly two years ago. This is the first I have heard fromE&S. Since then. Would you really expect me to buy from E&S in future if it takes ne... Read more
arly two years to get back to customers. I moved from Melbourne to Barwon Heads 3 1/2 years ago and whilst I have supported local trades the nonchalant and disinterested service from retailers has been significant. I now go back to Melbourne for appliances.ES T.e&s
Hi ST,
We're sorry that you have had this experience as we do strive to achieve the highest level of customer experience for each person that walks through our doors.
We're very concerned that it ha... Read more
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Still waiting
Extremely disappointed and frustrated with e & s trading, ordered all appliances for kitchen Reno 2 and 1/2 months ago, we were only told that there was a delayed on the fridge which was fine re time frames......Reno has started TODAY and we still have no set delivery date re oven, after multiple ph calls told something different each time, extremely frustrated and very disappointing service.
1 comment
ES T.e&s
HI Emma,
We are so sorry to hear about your experience! ... Read more
We would really like to discuss this with you further and offer our sincerest apologies. Please email your contact details to [email protected] and we will arrange for someone from our management team to contact you as soon as possible.Similar opinion? Write a review on ieatwords.com.au!
great service
Looking for kitchen appliances and went first to the HN and GG which were OK, BUT E&S in Blackburn were so much more professional and helpful with great deals and a brilliant showroom. Allison was a joy to deal with. Highly recommend. Mike
1 comment
ES T.e&s
Hi Mike,
Thank you so much for taking the time to write in and let us know about your experience at e&s Blackburn. I've passed this onto Allison's manager. ... Read more
We're glad to hear that you had an enjoyable experience and look forward to seeing you again at e&s in the future. - Jess from e&s.Similar opinion? Write a review on ieatwords.com.au!
Nios2Melbourne
- 4 reviews
- 1 like
Super service and warp speed delivery
Another great experience with e&s (Essendon). Super knowledgeable service and price thanks to Ahmed with delivery in 2 days (which is so important when buying a new fridge). Also thanks to Paul for super backup service on an after delivery issue.
1 comment
ES T.e&s
That's great to hear! We'll be sure to share with the team this feedback.
Hope you enjoy your new e&s appliances.
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KateAU
- 3 reviews
- 4 likes
Great customer service
Just wanted to post a thank you to tim horton at E&S chadstone. He persisted in getting a great outcome for me on some taps that were delayed and it wasn't easy - lots went wrong. He had a cool head and a very outcomes focus throughout. Thanks very much for your help.
1 comment
ES T.e&s
Hi Kate,
This is so great to hear and thank you so much for your feedback.... Read more
We'll be sure to pass this onto management. Hope you enjoy all your new purchases.Similar opinion? Write a review on ieatwords.com.au!
Should be shut down!!
E&S trading are disgusting!! Ordered a fridge, washer and dryer 2 years ago for a brand new apartment we were having built. We have just moved in and there were huge delays with the washer and dryer and now theyre saying another 3 month wait for the fridge!! Everytime i have called to ask about how far my appliances are off being delivered, i get lied to. First one week, then 10 days and then when it hasnt areived and i call again i get told another few weeks! Theyre useless. They sold our pre ordered fridge to someone else and gave us a loan f...Read more
ridge and are trying to charge us $900 for the loan fridge! The fridge os disgusting and dinted. I also had a customer care consultant and spoke with her on sunday then when i went into the store on monday to speak with her, she had left her job! Over night? Seems like an excuse to me. Everytime i get told ill be called back, i never have been. They are useless and terrible with customer service. SAVE YOUR MONEY AND GO ELSEWHERE!!1 comment
ES T.e&s
Hi Jen,
We are so sorry to hear about your experience! ... Read more
We would really like to discuss this with you further and offer our sincerest apologies. Please email your contact details to [email protected] and we will arrange for someone from our management team to contact you as soon as possible.Similar opinion? Write a review on ieatwords.com.au!
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ES T.e&s
Hi Nancy,
Thank you so much for providing us with such a great review. We're thrilled to hear about your experience with e&s. ... Read more
Is there a specific sales consultant we should send your praise to? - Jess from e&s