Over Charge and poor customer service
We waited nearly 30 minutes at Gold coast airport for their shuttle to arrive.. and after few weeks of rental they charged me $75 just for forwarding a parking fine. I will never use them again..how on earth you charge #75 just for forwarding a parking fine.
Dishonest and poor customer service.
We went to Melbourne to attend a business meeting and hired a car from East Coast through Jetstar Airlines. We used around 120-130 KM, we were in the rush to catch our return flight and did not fill the fuel as its a matter of a couple of litres. When we returned the car they claimed 33 litres, $111 for fuel. We denied to pay and went to a nearby fuel station, it took 7 litres petrol around $11 to fill the tank. A lady (Vicky) in the customer service even did not say sorry and her reaction seemed its a normal matter. Dishonest and poor customer service.
- Verified customer
Great rates, friendly staff.
Recently hired from the Adelaide airport (Richmond) and cannot fault them.
The shuttle from airport was prompt, the staff were very friendly and informative. The car was clean and in great condition. We booked a 7 seater and got a Hyuandai iLoad. The fuel economy was a nice surprise. I was concerned their lower rates would mean low quality cars and service but I was impressed with it all. Our destination was 2 hours out of Adelaide so the unlimited mileage was a big plus.
When I had a problem with my rental car and rang Lloyd at Eastcoast Car Rental he told me to f*&%k off. Disgusting service. Will never use this company again. I work in accommodation and now tell all our guests not to use this East Coast Car Rentals. Lloyd you lost yourself thousand of dollars a year through your bad attitude. Car was filthy and half full when picked up. Found syringe under seat.
Bad from start to finish.
Pickup from Sydney afer nearly 1hour, no apologies or excesses We left the airport traffic was light !!!!! Then on arrival at car pickup asked to pay $1000 deposit before you could take a car if you did not take out their insurance!!! It was almost blackmail !!! When we went back to drop car off the service was just as bad .
DO NOT HIRE FROM THIS COMPANY
I hired the car from Friday 14th- Sunday 16th. I arrived at Sydney airport at 1030am and collected my bag at 1040am. As soon as I walked out of the terminal I contacted your service line to order a shuttle. We waited until 11am and due to the delay in being picked up we called the service line again to be told that the driver was at the international airport and would be over shortly. It got to 1130am and the shuttle finally arrived. At this point we were told that there was too many people and not enough seats on the shuttle. My partner and I...were told to wait for the next shuttle. Having already waited 45 minutes and much longer than all other parties on the bus we were very angry and put our foot down. The second driver of your company finally ended up giving up her seat and waiting for a second shuttle and we finally got on our way. We arrived at the depot to then be hit with hidden insurance costs of an extra 72 dollars for the three days taking the total to $169! It was either this or have $1000 withheld and which according to previous reviews that I have just read is extremely difficult to get put back in your account and can take more than 28 days. When we finally got all the paper work completed it was 1150am, we then get told that our car isn’t ready as the outside hadn’t been cleaned. Considering our pick up time was booked for 11am I find it ridiculous that 50 minutes beyond our booking time our car was still not ready. There were at least 30 cars in the depot and when we questioned as to why we couldn’t have another car the response was we are very busy and can’t lend another car. So we waited another 25 minutes for the car to be washed for it to then come out dirty anyway! So from start to finish this wasted nearly 2 hours of our time which is extremely valuable given that we had come to visit a grandparent who has terminal cancer whom we haven’t seen in over 6 months. I tried to contact head office on Friday to make a complaint and was told that I would be phoned back within the day and not surprising at all I’m still waiting for a phone call back. Your staff were not helpful at solving any of these problems. We were provided with no compensation not even an apology and we are definitely entitled to something.
Cheap for a reason. Ends up expensive
Getting car took ages. Booked hyundai i20 and got Kia Rio. Not sure if i20 would have been better but the car was terrible. Dirty. Clutch sucked and (despite usually driving manual daily) we stalled several times. They charge extra $4 fee on top of each toll you pay. Airport drop-off not near airport and you have to be early to make sure you will get to terminal on time
- Verified customer
Prepare for the hard up-sell
I booked a car through this company and a few minutes later, received a text saying "Please call 1300 136 465 regarding your car booking.". That alone is unprofessional. Its bad enough being upsold at all: I understand lean margin businesses rely on upsell, but to trick a customer into calling you to save you time and costs, is a pretty unprofessional tactic.
I thought there might be a problem with my booking and there was... Sort of. I had a telemarketer lay down the pressure sell, saying that I had forgotten insurance, and that basic excess ...for $4400, but I wasn't covered for most events like single car accidents and undercarriage damage. This is not unique by any means (most rental companies have similar conditions), but he made me feel like my entire life savings were at risk by driving that car, so I ended up cancelling and hiring with another firm that I usually use for business trips. It cost $140 more - more than the Loss Damage Waiver insurance they were selling, but the call left me feel like I was dealing with shonks. I can't comment on anything else, because I cancelled the booking, but the booking experience made me feel like they run the company through drip pricing and lack of transparency, which given the reputation the car hire industry has, is a big red flag.
I was nervous because of the bad reviews but my experience at the Hendra office was friendly, professional and seamless, my time was tight owing to a family funeral and a flight from Mackay to Brisbane and back again, pick up and drop off was great, office was efficient and car was very good, will use again, thanks East Coast.
Worst place to rent your car from
Worst place to rent your car from. I rented a car through their website and got one that had done 100k . The car battery went off in Canberra. They asked me to call road side assistance. 3 hours later road side assistance arrived and said the battery is really bad and very risky to jump start. I had to leave the car on road and take public transportation.
Gave a replacement car the following day which had done 70k + and while driving back to Sydney from Canberra the car would skid on highway when you drive over 100k/hr. Called up customer ser...vice and they said they cannot do anything I have to drive the car to Sydney Airport and get another replacement car. In short wasted 15 to 20 hours of my time and got only cars with high kilometers which were not road wothy.
Always great service
We have hired from East Coast for several years. We have always found them to be very easy to deal with, and there service is great. They also have exceptional value for money.
WARNING this is not a 24hr car rental service -
left stranded at airport, next day able to rent car but at a higher rate. I was informed garage across from car rental opens at 5am this is not true had to drive into Launceston to top up petrol. Shifty lot. This also confirmed by locals
worst car rental in australia
the worst car company in all australia. the guy from the front desk in sydney is the only good thing about my experience. the gave me a car with an old battery, the car stopped in the middle of the street. they told me that i should call for the battery change and even though the guy from the front desk told me i would get a full refund because of the entire day i could not used the car and had to push the car by myself to park it and not leave it the middle of the street, they told they would only refunded me one day. and they even told me tha...t this things happen! You have a car rental business, you should check your cars. its really dangerous. dont rent with this guys even if the price is good. pay a little more and dont waste your time. they dont respect people.
- Verified customer
Excellent car rental from East Coast Car Rentals
We received an excellent car rental experience from East Coast Car Rentals, Cairns. We got a great price of only $24 a day for a 16-day rental, for a large car with a large boot which was almost new with only 17,000km on the clock. Airport pick up and drop off were included and were fast and seamless. Terms and conditions were clear, and collecting and dropping off the car were efficient and painless. The staff even helped us to make an international call to unblock our credit card which had been blocked the previous day just before we left New Zealand. The staff were all very helpful and did everything with a smile on their faces. Great job, as the Americans say.
I booked with this company because I thought it was a great price, ended up costing way more than I thought. The company cancelled our booking by accident, leaving us stranded at the airport so we got charged a day we did not use, had to book a hotel due to the place being closed. After spending an hour on the phone with Car Rentals.com who were most helpful, we got picked up from our hotel the next day. John, who is suppose to be the manager of East Coast Car Rentals close by to Sydney Airport was rude and lacked any knowledge of customer serv...ice unfortunately. Not one apology for making us have to book a hotel, offered no explanation or compensation, we did not receive the car we booked and after being so rude all John had to say was "do you want the car or not". Will not be using this company ever again and do not recommend to anyone.
- Verified customer
Car is dirty, Petrol only 1/2 full, customer service staff is not friendly and lack of energy.
Lack of energy and not quite friendly service.
The car is old, dirty and not the same as the picture.
The car was for holiday and it’s ok to drive.
Petrol was half full when we picked it up.
Used East Coast Car Rentals when we went to Hobart Tasmania.
Great value for money for a family of eight wanting to have a good look around Tasmania. Would recommend and will use again when we go to Cairns. Thanks very much to East Coast Car Rentals you guys rock
So far so good!
Was looked after by Trish today in Sydney. She organised a car with low mileage, chipped the cost down slightly and I got her to clean a floor mat. She then replaced the car after I drove off and discovered the drivers' window wouldn't work. This was all done with a smile and a genuine care factor. Making the one way trek to Melbourne tomorrow and hope I don't need to return to downgrade this review once I reach my destination! Also had a pleasant experience with the shuttle bus driver who collected me from the airport. Didn't get her name, but she was friendly and professional.
Questions & Answers
How much does it cost to take out insurance when renting a car
We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid for it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.
Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.
Hi - i would like to hire a car for the day from your Melbourne downtown office as we are staying at the Pegasus Aparthotel. Do you have after hours drop off or if we park at the hotel overnight can we drop off easily in the morning?
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.