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Reviews

4.6

5,585 reviews
5
(4,580)
4
(612)
3
(24)
2
(37)
1
(332)
  • Value for Money
    2.8 (35)
  • Transparency
    2.5 (24)
  • Customer Service
    2.6 (37)
  • Booking Process
    3.5 (31)
  • Vehicle Condition
    3.1 (30)
  • Received Booked Vehicle
    • Yes (22)
    • No, I received a worse vehicle (13)
    • No, I received a better vehicle (2)
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  • Verified customer

CAR RENTAL SERVICE BACK TO THE DARK AGES

published
Roman

RomanSydney, NSW

Never Hire A Car From Here!

published
1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Stay away !!!

published

Rented car twice got screwed both times. Bond issues, cars all scratches and dents, all crap ! Thought I will give them a second chance, waste of time :((((

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Hi Mark. I've very sorry to hear you were not pleased with your rental with East Coast Car Rentals. Can you please email [email protected] of your Rental Agreement number and I'll investigate further your issues.

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Phil

PhilSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

Horror start to our holiday

published
2 comments
East Coast Car Rentals
Katelin B.East Coast Car Rentals
Phil
Phil

Worst ever!

published

Worst car rental company ever! Gave them 1 star because their prices are low and competitive. But what use is that if you don’t actually get a car! They left us stranded at the airport on Xmas day and after being on hold to their number for an hour to arrange a shuttle pick up, they closed the office! Disgusting service and there were 3 other families in the same boat. Never use these guys!

Shocking customer service

published

Customer service what service?
Bond was not released for a week after Return Of vehicle after being told it would be 24-48hrs.
Called there office only to be told they would look into it and call back never did.
We did get the same vehicle booked, but child's car was not in the car.
Yes it did meet our needs.

2 comments
East Coast Car Rentals
Katelin B.East Coast Car Rentals
Sam
Sam

I have never had to wait more than 48hrs with any other car rental companies
However it does not change the fact that I would never use nor recommend your company to anyone

East Coast Cairns, Best By Far!!

published

We have used the Cairns office for the last eight years and find the service excellent. everything goes as explained, re the Bond etc. they also give you ample time to check the car for any blemishes before you take it, so you are not charged for something missed on the inspection. You can only review on your personal experience with the company and ours is great! Roll on this year. I ask for a Suzuki, as I love them and get one every time, no problem. I told three of my friends and they used East Coast Cairns on their holidays, no complaints!!

Sean

SeanDorchester

  • Verified customer

Absolutely excellent all round

published

We collected our vehicle (a fairly new Corolla) from the downtown Brisbane office, which was quiet and friendly. All was made very easy. We then drove the car for almost six weeks, with a super-efficient drop-off at Brisbane airport. The only very minor problem was an out-of-date GPS satnav, for which we were readily refunded. Cannot speak highly enough of East Coast Car Rentals. Great value and great service.

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Hi Sean! Thank you for your feedback! We really appreciate it. We do hope to see you in the near future.

John

JohnMelbourne

  • Verified customer

Avoid this rental car company!

published
1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Hi John. Thank you for offering your feedback here on product review. While not entirely accurate we have taken this information on board.

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Great price and fast pickup

published

Great east to work with . Don't push upgrades on you. Cars new and work well. Clean and no odours.

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Hi Dave! Thank you for your feedback! We're happy the vehicle we have provided for your rental had met your standards. We hope to see you again in the near future.

Gogs

GogsPerth, WA

  • 4 reviews
  • 10 likes

Good service

published

Good customer services, vehicle was ok, met our requirements.
We paid for insurance when we booked online, that apparently wasn’t through East Coast car rentals but the online company we used online, I wasn’t aware of that.
Would definitely use again,

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Hi Gogs! Thank you for your feedback. We're happy your were pleased with your rental. Hope to see you in the near future.

  • Verified customer

Best price, nice car and Excellent service.

published

Great customer service with good condition of car, pickup and drop off from the Cairns airport around 5-10 minutes, Staffs were friendly. I rented a car during 28th December 2018 - 4th January 2020 and after I send a car back with good condition I received my bond money just in the same day.

Happy to choose East Coast Car Rentals again next time.

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Hi Pitt! Thank you for your feedback. We are happy you were pleased with your rental. I will share your feedback with our Cairns branch. Hope to see you in the near future!

AKal

AKalsydney

Total Fraud company

published

I pre-booked my car and paid them in advance through the third party agent rentalcars.com. My flight got delayed and despite informing them over phone in advance they gave my car to someone else just because they could get better money elsewhere and got a chance to do so. Their staff and management is very rude and totally irresponsible. Stay away from these scamsters.

3 comments
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Hi there. I'm sorry you feel this way. If you would like to give us a call, we can look into the circumstances surrounding your feedback.

AKal
AKal
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Thank you for your reply. As your profile only has a first name, we can not locate a reservation. Please contact reservation at [email protected] with more details and we can look into your booking. Thank you.

Millie

MillieHobart

  • 6 reviews
  • 2 likes

The worst car rental experience ever-Hobart Airport

published

I booked a car for my family trip in Tasmania, Australia. My original plan should arrive at the airport at 5:30 pm. However, due to the weather issue in Melbourne, the flight was delayed to 6:30 pm. I called the East Coast car rental company that my flight was delayed because of the weather condition. They said they knew that, but their company close at 6:00 pm, and there was nothing they could help.

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Hi Millie. I'm very sorry to hear of your flight being delayed, it is frustrating when plans are pushed backwards. Unfortunately we can't leave offices open after closed times, due to regulations. Sorry for any inconveniences.

  • Verified customer

Do not even think about getting a car hire from this company

published
1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals
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  • Verified customer

Customer Service what is that?

published

My flight was delayed which postponed my arrival slightly out of their operating hours.
They refused to wait for my arrival to deliver the vehicle.

This is the worst customer experience I have experienced with a car rental service. Any other rental agency would have prolonged their opening hours to deliver the service. It was an outrage as I was stuck in Brisbane without a vehicle which I needed to drive to the sunshine coast.

Imagine being stranded until the next day because the rental service which you are relying on doesnt want to wait 20 min longer to accommodate a delayed flight.

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Hi Alex,I'm very sorry to hear about your experience, it is frustrating when things don't go to plan that are out of our control. Unfortunately we have to close at 10PM due to regulations. Sorry for any inconveniences.

Avoid! Shocking customer service.

published
1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals
Skuzza

SkuzzaStawell

  • 2 reviews

East Coast Car Rentals Give them A GO !!

published

Our whole experience at the Cairns International Airport was great, easy to find the mini bus and within a few minutes we were checked off the list and were whisked away to pick up point and after 2 minutes in office we were out on the road with our car, fantastic would not hesitate to use again.

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Useless customer service

published

Tried to ring the office and they were closed, before closing hours mind you, then called the after hours number only to be brushed off and told to ring the office the next morning. I would not have been trying to ring if I didn’t need assistance immediately. No help and no interest, will never be going with this company again.

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

fantastic..efficient..clean

published

Private use to attend functions in Tauranga.. the vehicle was well maintained and clean and fuel efficient...delivered on time in good working order.

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Hi Lorraine, thank you for your feedback! We're very pleased you enjoyed your rental with us. We hope to see you in the near future. Thank you!

Page 3 of 280
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Questions & Answers

Angela C

Angela Casked

How much does it cost to take out insurance when renting a car

1 answer
AMAN
AMAN

We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid for it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.

Jason W.

Jason W.asked

Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.

No answers
Nina P.

Nina P.asked

Hi - i would like to hire a car for the day from your Melbourne downtown office as we are staying at the Pegasus Aparthotel. Do you have after hours drop off or if we park at the hotel overnight can we drop off easily in the morning?

No answers

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