- Verified customer
CAR RENTAL SERVICE BACK TO THE DARK AGES
I booked a Toyota Camry with East Coast Car Rentals at
Hobart Airport in April 2018 for a rental of 8 days commencing 7 February 2020.When I arrived to pick it up I was told a Camry or similar car was not available and the only car available was a Corolla.I said I didn’t want a Corolla and would have booked one if I’d wanted one. I asked to be upgraded to the next class, something that usually happens in these circumstances, but no not at East Coast, they downgrade you not upgrade you. No reduction was offered for having a Corolla and when I a...
Never Hire A Car From Here!
Hired a car from here, ended up paying double the cost for the car, they took me to my car and the car they gave me was an old Hyundai, had scratches around the car and the car was just making an annoying sound in the engine.
Third day of having the car, the car broke down on me and just wouldn’t start at all
I saw the road side assistant sticker in the car and called the number on the sticker,
I gave the number plate for the car I had and she told me the car wasn’t in her system and she told Me to call the office but the office was closed at t...
- Verified customer
Horror start to our holiday
We made the grave mistake of hiring a vehicle from East Coast rentals in Auckland. What an utter nightmare.
We’d placed our order online and requested an 8 seater minivan for pick up at 4:30pm.
We arrived at the office at 5pm to be informed that the vehicle wasn’t available.
We were given the option to wait until 7pm when it would be ready by, or to come back tomorrow.
Waiting with a my wife, father inlaw and my 9, 7 and 7 month old fresh off the plane, waiting until 7pm on the vague promise of the vehicle being ready by then wasn’t viabl...
Worst car rental company ever! Gave them 1 star because their prices are low and competitive. But what use is that if you don’t actually get a car! They left us stranded at the airport on Xmas day and after being on hold to their number for an hour to arrange a shuttle pick up, they closed the office! Disgusting service and there were 3 other families in the same boat. Never use these guys!
Shocking customer service
Customer service what service?
Bond was not released for a week after Return Of vehicle after being told it would be 24-48hrs.
Called there office only to be told they would look into it and call back never did.
We did get the same vehicle booked, but child's car was not in the car.
Yes it did meet our needs.
East Coast Cairns, Best By Far!!
We have used the Cairns office for the last eight years and find the service excellent. everything goes as explained, re the Bond etc. they also give you ample time to check the car for any blemishes before you take it, so you are not charged for something missed on the inspection. You can only review on your personal experience with the company and ours is great! Roll on this year. I ask for a Suzuki, as I love them and get one every time, no problem. I told three of my friends and they used East Coast Cairns on their holidays, no complaints!!
- Verified customer
Absolutely excellent all round
We collected our vehicle (a fairly new Corolla) from the downtown Brisbane office, which was quiet and friendly. All was made very easy. We then drove the car for almost six weeks, with a super-efficient drop-off at Brisbane airport. The only very minor problem was an out-of-date GPS satnav, for which we were readily refunded. Cannot speak highly enough of East Coast Car Rentals. Great value and great service.
- Verified customer
Avoid this rental car company!
We rented a car in Launceston for one day. We were led to believe the car could be picked up and dropped off at Launceston airport. As it turned out it was located 1.5ks up the road
The car was very run down with dents and scratches all over. The boot was due to damage very difficult to close. The windows were also dirty on the inside.
When we picked up the car the staff manually wrote on our documentation that the car had a full tank and crossed out the printed wording that stated tank was not full.
I did not think to check, but t...rusted the company. We did 60ks in total and when we filled up the car prior to returning to the office, it turned out the car had not been re-fuelled and we had to buy 11 litres. When we informed staff, they said there was nothing they could do because the computer entries were locked and could not be amended from one day to the next. I informed them we picked up the car this very day, they then said this was our problem we should have checked the fuel level ourselves when we picked up the car. Staff was extremely rude and very unprofessional and the car was in anything but a good condition. We will never use East Coast Rentals again.
- Verified customer
Best price, nice car and Excellent service.
Great customer service with good condition of car, pickup and drop off from the Cairns airport around 5-10 minutes, Staffs were friendly. I rented a car during 28th December 2018 - 4th January 2020 and after I send a car back with good condition I received my bond money just in the same day.
Happy to choose East Coast Car Rentals again next time.
Total Fraud company
I pre-booked my car and paid them in advance through the third party agent rentalcars.com. My flight got delayed and despite informing them over phone in advance they gave my car to someone else just because they could get better money elsewhere and got a chance to do so. Their staff and management is very rude and totally irresponsible. Stay away from these scamsters.
The worst car rental experience ever-Hobart Airport
I booked a car for my family trip in Tasmania, Australia. My original plan should arrive at the airport at 5:30 pm. However, due to the weather issue in Melbourne, the flight was delayed to 6:30 pm. I called the East Coast car rental company that my flight was delayed because of the weather condition. They said they knew that, but their company close at 6:00 pm, and there was nothing they could help.
- Verified customer
Do not even think about getting a car hire from this company
East Coast Rental Hobart Airport.
They do not have a counter. You have to call them, and they will direct you to a bus stop where they will pick you up. On my first call the customer agent directed me to the yellow bus stop, we waited for a few minutes, and called back again. The second customer agent directed us to another bus stop. Which is the correct one. We could have missed the pick-up van if we did not call again.
The wait for the pick-up is around 15-30 min. At the car rental office, we waited for about an hour to get our car hire...because there is only one staff working there. She drove the van and she is also the one who served us at the counter. I have used other car rental company, but this one surprised me and others at the office. The staff requested AUD$1,000 on our card to put on hold during our time in Hobart, as we opted not to reduce the insurance excess on the vehicle. So make sure you got enough cash or you got your credit card with you! Our vehicle was special. I booked a Hyundai i20, but they gave me a Suzuki Swift. I am not all about false advertising. I want to get the exact car that I booked on the website. If you are giving me a Suzuki Swift, they should have put up a Suzuki Swift photo. Just be aware that this can happen to you. We waited for the vehicle to be cleaned up because it was just dropped off by another customer. I felt it was a bit unsafe, that they were rushing to give it to use and not even taking the time check whether if it still safe to drive.
- Verified customer
Customer Service what is that?
My flight was delayed which postponed my arrival slightly out of their operating hours.
They refused to wait for my arrival to deliver the vehicle.
This is the worst customer experience I have experienced with a car rental service. Any other rental agency would have prolonged their opening hours to deliver the service. It was an outrage as I was stuck in Brisbane without a vehicle which I needed to drive to the sunshine coast.
Imagine being stranded until the next day because the rental service which you are relying on doesnt want to wait 20 min longer to accommodate a delayed flight.
Avoid! Shocking customer service.
We reported an issue with the wheels of our vehicle after hearing a suspect noise during our first day of travel. We took it upon ourselves to get them checked (as we were 250km from a CBD), it requires a wheel balance which was performed FOC. Unfortunately as there was torrential rain at the time the mechanic was unable to adequately listen for a wheel bearing issue. Following this the vehicle failed to start on numerous occasions and we were told we could drive it the 2 hours to the closest depot and swap for another vehicle - of course, wh...y would we do this in a car with suspected wheel bearing problem and when it only started intermittently, and run the risk of an accident or breaking down on the Bruce Highway in the middle of nowhere on our holiday? We persisted with the car until the day it completely failed to start and we had to call RACQ, who replaced the very very old battery. On returning the car to the depot we were told it was marked as due to retire from the fleet and it would be pulled out for mechanical check. Really if the battery was that old that it was practically dead when was the last time this car had any mechanical check? Unsafe to have been let out for hire. To this day we have still not heard any response from our email to the Manager of East Coast Car Rentals in the Brisbane office. Will not recommend.
East Coast Car Rentals Give them A GO !!
Our whole experience at the Cairns International Airport was great, easy to find the mini bus and within a few minutes we were checked off the list and were whisked away to pick up point and after 2 minutes in office we were out on the road with our car, fantastic would not hesitate to use again.
Useless customer service
Tried to ring the office and they were closed, before closing hours mind you, then called the after hours number only to be brushed off and told to ring the office the next morning. I would not have been trying to ring if I didn’t need assistance immediately. No help and no interest, will never be going with this company again.
Questions & Answers
How much does it cost to take out insurance when renting a car
We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid for it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.
Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.
Hi - i would like to hire a car for the day from your Melbourne downtown office as we are staying at the Pegasus Aparthotel. Do you have after hours drop off or if we park at the hotel overnight can we drop off easily in the morning?
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