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- Verified customer
CAR RENTAL SERVICE BACK TO THE DARK AGES
I booked a Toyota Camry with East Coast Car Rentals at
Hobart Airport in April 2018 for a rental of 8 days commencing 7 February 2022.When I arrived to pick it up I was told a Camry or similar car was not available and the only car available was a Corolla.I said I didn’t want a Corolla and would have booked one if I’d wanted one. I asked to be upgraded to the next class, something that usually happens in these circumstances, but no not at East Coast, they downgrade you not upgrade you. No reduction was offered for having a Corolla and when I a...Read more
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RomanSydney, NSW
Never Hire A Car From Here!
Hired a car from here, ended up paying double the cost for the car, they took me to my car and the car they gave me was an old Hyundai, had scratches around the car and the car was just making an annoying sound in the engine.
Third day of having the car, the car broke down on me and just wouldn’t start at all
I saw the road side assistant sticker in the car and called the number on the sticker,
I gave the number plate for the car I had and she told me the car wasn’t in her system and she told Me to call the office but the office was closed at t...Read more
1 comment
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Stay away !!!
Rented car twice got screwed both times. Bond issues, cars all scratches and dents, all crap ! Thought I will give them a second chance, waste of time :((((
1 comment
Katelin B.East Coast Car Rentals
Hi Mark. I've very sorry to hear you were not pleased with your rental with East Coast Car Rentals. Can you please email [email protected] of your Rental Agreement number and I'll investigate further your issues.
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PhilSouth East Queensland, QLD
- 4 reviews
- Verified customer
Horror start to our holiday
We made the grave mistake of hiring a vehicle from East Coast rentals in Auckland. What an utter nightmare.
We’d placed our order online and requested an 8 seater minivan for pick up at 4:30pm.
We arrived at the office at 5pm to be informed that the vehicle wasn’t available.
We were given the option to wait until 7pm when it would be ready by, or to come back tomorrow.
Waiting with a my wife, father inlaw and my 9, 7 and 7 month old fresh off the plane, waiting until 7pm on the vague promise of the vehicle being ready by then wasn’t viabl...Read more
2 comments
Katelin B.East Coast Car Rentals
Hi Phil. Thank you for your feedback. We really appreciate it. I am very sorry to hear you were not pleased with your booking with East Coast Car Rentals. It is our number 1 priority to make every cus... Read more
tomer happy with the vehicle we have provided. However, we have failed on this occasion. Please accept our sincere apologies. I do have to address the issue of your vehicle being late, as the previous customer had agreed to return the vehicle much earlier in order to meet your confirmed booking for 5PM. As a car rental operator, we can only assume that customers will return their vehicle based on what they tell up, but this is not always the case as you have experienced firsthand. So, this has a flow-on effect. Unfortunately, our hands are tied as the customer was unreachable so therefor the waiting period had to be extended. I have contacted our Auckland Manager to have him confirm all baby seats are 100% legal and meet current New Zealand Safety Standards. Having the straps not long enough isn’t questioning the legal state. This is odd however as we have never had this issue raised to us before. We will take this comment on board moving forward.Thank you for your response.
I completely understand that East Coast Car Rentals has no control over when another customer returns a vehicle.
What is within your control, is the options that are provi... Read more
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Worst ever!
Worst car rental company ever! Gave them 1 star because their prices are low and competitive. But what use is that if you don’t actually get a car! They left us stranded at the airport on Xmas day and after being on hold to their number for an hour to arrange a shuttle pick up, they closed the office! Disgusting service and there were 3 other families in the same boat. Never use these guys!
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Shocking customer service
Customer service what service?
Bond was not released for a week after Return Of vehicle after being told it would be 24-48hrs.
Called there office only to be told they would look into it and call back never did.
We did get the same vehicle booked, but child's car was not in the car.
Yes it did meet our needs.
2 comments
Katelin B.East Coast Car Rentals
Hi Sam. Thank you for your feedback. I am very sorry to hear of your experience. It is disappointing when you do not receive the level of customer experience you were expecting. I'm sorry you were inf... Read more
ormed incorrectly for your Pre-Authorisation will return withing 48 hours. The banks do advised us to inform customers it will take 5-7 business days.I have never had to wait more than 48hrs with any other car rental companies
However it does not change the fact that I would never use nor recommend your company to anyone
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East Coast Cairns, Best By Far!!
We have used the Cairns office for the last eight years and find the service excellent. everything goes as explained, re the Bond etc. they also give you ample time to check the car for any blemishes before you take it, so you are not charged for something missed on the inspection. You can only review on your personal experience with the company and ours is great! Roll on this year. I ask for a Suzuki, as I love them and get one every time, no problem. I told three of my friends and they used East Coast Cairns on their holidays, no complaints!!
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SeanDorchester
- Verified customer
Absolutely excellent all round
We collected our vehicle (a fairly new Corolla) from the downtown Brisbane office, which was quiet and friendly. All was made very easy. We then drove the car for almost six weeks, with a super-efficient drop-off at Brisbane airport. The only very minor problem was an out-of-date GPS satnav, for which we were readily refunded. Cannot speak highly enough of East Coast Car Rentals. Great value and great service.
1 comment
Katelin B.East Coast Car Rentals
Hi Sean! Thank you for your feedback! We really appreciate it. We do hope to see you in the near future.
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JohnMelbourne
- Verified customer
Avoid this rental car company!
We rented a car in Launceston for one day. We were led to believe the car could be picked up and dropped off at Launceston airport. As it turned out it was located 1.5ks up the road
The car was very run down with dents and scratches all over. The boot was due to damage very difficult to close. The windows were also dirty on the inside.
When we picked up the car the staff manually wrote on our documentation that the car had a full tank and crossed out the printed wording that stated tank was not full.
I did not think to check, but t...Read more
rusted the company. We did 60ks in total and when we filled up the car prior to returning to the office, it turned out the car had not been re-fuelled and we had to buy 11 litres. When we informed staff, they said there was nothing they could do because the computer entries were locked and could not be amended from one day to the next. I informed them we picked up the car this very day, they then said this was our problem we should have checked the fuel level ourselves when we picked up the car. Staff was extremely rude and very unprofessional and the car was in anything but a good condition. We will never use East Coast Rentals again.1 comment
Katelin B.East Coast Car Rentals
Hi John. Thank you for offering your feedback here on product review. While not entirely accurate we have taken this information on board.
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Great price and fast pickup
Great east to work with . Don't push upgrades on you. Cars new and work well. Clean and no odours.
1 comment
Katelin B.East Coast Car Rentals
Hi Dave! Thank you for your feedback! We're happy the vehicle we have provided for your rental had met your standards. We hope to see you again in the near future.
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GogsPerth, WA
- 4 reviews
- 10 likes
Good service
Good customer services, vehicle was ok, met our requirements.
We paid for insurance when we booked online, that apparently wasn’t through East Coast car rentals but the online company we used online, I wasn’t aware of that.
Would definitely use again,
1 comment
Katelin B.East Coast Car Rentals
Hi Gogs! Thank you for your feedback. We're happy your were pleased with your rental. Hope to see you in the near future.
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- Verified customer
Best price, nice car and Excellent service.
Great customer service with good condition of car, pickup and drop off from the Cairns airport around 5-10 minutes, Staffs were friendly. I rented a car during 28th December 2018 - 4th January 2022 and after I send a car back with good condition I received my bond money just in the same day.
Happy to choose East Coast Car Rentals again next time.
1 comment
Katelin B.East Coast Car Rentals
Hi Pitt! Thank you for your feedback. We are happy you were pleased with your rental. I will share your feedback with our Cairns branch. Hope to see you in the near future!
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AKalsydney
Total Fraud company
I pre-booked my car and paid them in advance through the third party agent rentalcars.com. My flight got delayed and despite informing them over phone in advance they gave my car to someone else just because they could get better money elsewhere and got a chance to do so. Their staff and management is very rude and totally irresponsible. Stay away from these scamsters.
3 comments
Katelin B.East Coast Car Rentals
Hi there. I'm sorry you feel this way. If you would like to give us a call, we can look into the circumstances surrounding your feedback.
I have wasted half of my day from my holidays talking to your people and personally visited them, their response was pathetic. Why don’t you have a look at the circumstances first and then give me a c... Read more
all and meanwhile I’ll explore my options. You have my contact detailsKatelin B.East Coast Car Rentals
Thank you for your reply. As your profile only has a first name, we can not locate a reservation. Please contact reservation at [email protected] with more details and we can look into your booking. Thank you.
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MillieHobart
- 6 reviews
- 2 likes
The worst car rental experience ever-Hobart Airport
I booked a car for my family trip in Tasmania, Australia. My original plan should arrive at the airport at 5:30 pm. However, due to the weather issue in Melbourne, the flight was delayed to 6:30 pm. I called the East Coast car rental company that my flight was delayed because of the weather condition. They said they knew that, but their company close at 6:00 pm, and there was nothing they could help.
1 comment
Katelin B.East Coast Car Rentals
Hi Millie. I'm very sorry to hear of your flight being delayed, it is frustrating when plans are pushed backwards. Unfortunately we can't leave offices open after closed times, due to regulations. Sorry for any inconveniences.
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- Verified customer
Do not even think about getting a car hire from this company
East Coast Rental Hobart Airport.
They do not have a counter. You have to call them, and they will direct you to a bus stop where they will pick you up. On my first call the customer agent directed me to the yellow bus stop, we waited for a few minutes, and called back again. The second customer agent directed us to another bus stop. Which is the correct one. We could have missed the pick-up van if we did not call again.
The wait for the pick-up is around 15-30 min. At the car rental office, we waited for about an hour to get our car hire...Read more
because there is only one staff working there. She drove the van and she is also the one who served us at the counter. I have used other car rental company, but this one surprised me and others at the office. The staff requested AUD$1,000 on our card to put on hold during our time in Hobart, as we opted not to reduce the insurance excess on the vehicle. So make sure you got enough cash or you got your credit card with you! Our vehicle was special. I booked a Hyundai i20, but they gave me a Suzuki Swift. I am not all about false advertising. I want to get the exact car that I booked on the website. If you are giving me a Suzuki Swift, they should have put up a Suzuki Swift photo. Just be aware that this can happen to you. We waited for the vehicle to be cleaned up because it was just dropped off by another customer. I felt it was a bit unsafe, that they were rushing to give it to use and not even taking the time check whether if it still safe to drive.1 comment
Katelin B.East Coast Car Rentals
Hi Gerryl, Firstly I would like to say I completely agree with you, a holiday should be stress free. Sadly, vehicles can be surprising, and issues can occur without any warning.
... Read more
You have stated “They do not have a counter”.. Correct, we don’t. “And they will direct you to a bus stop where they will pick you up”… right again. Our business model is, we are an off-airport operator and you would have seen this when you booked your vehicle. It states it on the website, and again on your booking confirmation voucher. When booking using a third party website, not all information may be crystal clear. They have chosen the photos that are displayed. The vehicle category that was provided on your reservation is the category of the Suzuki Swift (or similar), which is what was reserved. It also states during the booking process the $1000 deposit and again on your confirmation voucher. You had to tick the box that you have agreed to and a bond will be obtained on arrival. The deposit is a security on the vehicle for the duration of your rental. I am extremely sorry and disappointed the vehicle you received had battery issues. Our car detailers do safety checks on the vehicles before being rented. Also, your warning to other customers to check for scratches is great advice! That’s why our staff members walk around the car with you to note any existing damage prior to your leaving the office, and mutually agree upon before your departure. I can assure that the chain of events that occurred during your rental are not indicative of East Coast Car Rentals. Please accept our sincere apologies and I will share your review with our Hobart office.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Customer Service what is that?
My flight was delayed which postponed my arrival slightly out of their operating hours.
They refused to wait for my arrival to deliver the vehicle.
This is the worst customer experience I have experienced with a car rental service. Any other rental agency would have prolonged their opening hours to deliver the service. It was an outrage as I was stuck in Brisbane without a vehicle which I needed to drive to the sunshine coast.
Imagine being stranded until the next day because the rental service which you are relying on doesnt want to wait 20 min longer to accommodate a delayed flight.
1 comment
Katelin B.East Coast Car Rentals
Hi Alex,I'm very sorry to hear about your experience, it is frustrating when things don't go to plan that are out of our control. Unfortunately we have to close at 10PM due to regulations. Sorry for any inconveniences.
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Avoid! Shocking customer service.
We reported an issue with the wheels of our vehicle after hearing a suspect noise during our first day of travel. We took it upon ourselves to get them checked (as we were 250km from a CBD), it requires a wheel balance which was performed FOC. Unfortunately as there was torrential rain at the time the mechanic was unable to adequately listen for a wheel bearing issue. Following this the vehicle failed to start on numerous occasions and we were told we could drive it the 2 hours to the closest depot and swap for another vehicle - of course, wh...Read more
y would we do this in a car with suspected wheel bearing problem and when it only started intermittently, and run the risk of an accident or breaking down on the Bruce Highway in the middle of nowhere on our holiday? We persisted with the car until the day it completely failed to start and we had to call RACQ, who replaced the very very old battery. On returning the car to the depot we were told it was marked as due to retire from the fleet and it would be pulled out for mechanical check. Really if the battery was that old that it was practically dead when was the last time this car had any mechanical check? Unsafe to have been let out for hire. To this day we have still not heard any response from our email to the Manager of East Coast Car Rentals in the Brisbane office. Will not recommend.1 comment
Katelin B.East Coast Car Rentals
Hi Mitch, thank you for your feedback. I am very sorry you haven’t received communication from the brunch themselves. I have passed your reviewed comments to our Brisbane manager for his review. Unfor... Read more
tunately, whether it is new or not, the battery can fail at any time without notice. That is the dilemma we are often faced with. Due to batteries dying, it is never at the customer expense, it is ours. Unfortunately, the timing is sad and please accept our most sincere apologies.Similar opinion? Write a review on ieatwords.com.au!
SkuzzaStawell
- 2 reviews
East Coast Car Rentals Give them A GO !!
Our whole experience at the Cairns International Airport was great, easy to find the mini bus and within a few minutes we were checked off the list and were whisked away to pick up point and after 2 minutes in office we were out on the road with our car, fantastic would not hesitate to use again.
1 comment
Katelin B.East Coast Car Rentals
Hi there, thank you for your feedback! I'll be sure to pass it on to the Cairns Office. We're very grateful you enjoyed not only your holiday but the experience East Coast Car Rentals have provided fo... Read more
r you. We look forward to seeing you in the near future.Similar opinion? Write a review on ieatwords.com.au!
Useless customer service
Tried to ring the office and they were closed, before closing hours mind you, then called the after hours number only to be brushed off and told to ring the office the next morning. I would not have been trying to ring if I didn’t need assistance immediately. No help and no interest, will never be going with this company again.
1 comment
Katelin B.East Coast Car Rentals
Hi Candice, I am very sorry to hear of the experience were presented. We do have other lines you can contact such as email, Facebook, as well as our reservation line on 1800 327 826, option 1. At rese... Read more
rvation we try to contact the branches ourselves and if we can not get in touch with them, we contact the manager. Sorry for an inconveniences.Similar opinion? Write a review on ieatwords.com.au!
fantastic..efficient..clean
Private use to attend functions in Tauranga.. the vehicle was well maintained and clean and fuel efficient...delivered on time in good working order.
1 comment
Katelin B.East Coast Car Rentals
Hi Lorraine, thank you for your feedback! We're very pleased you enjoyed your rental with us. We hope to see you in the near future. Thank you!
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Questions & Answers
Angela Casked
How much does it cost to take out insurance when renting a car
1 answer
We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid for it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.
Jason W.asked
Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.
No answers
Nina P.asked
Hi - i would like to hire a car for the day from your Melbourne downtown office as we are staying at the Pegasus Aparthotel. Do you have after hours drop off or if we park at the hotel overnight can we drop off easily in the morning?
No answers
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Katelin B.East Coast Car Rentals
Hi Roman. Thank you for posting this information. However, I am puzzled as we do not have any Hyundai Accent LC on our fleet. Also our oldest Hyundai Accent we have on fleet is a 2016 model. Please em... Read more
ail me on [email protected] with your rental agreement number and I'll personally investigate this matter further.