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Reviews

4.6

5,586 reviews
5
(4,580)
4
(612)
3
(24)
2
(37)
1
(333)
  • Value for Money
    2.8 (36)
  • Transparency
    2.4 (25)
  • Customer Service
    2.6 (38)
  • Booking Process
    3.4 (32)
  • Vehicle Condition
    3.1 (31)
  • Received Booked Vehicle
    • Yes (22)
    • No, I received a worse vehicle (14)
    • No, I received a better vehicle (2)
Previous
Next

Everything worked like clock work!

published

Very helpful consultants, service was second to non. Pricing was very competitive. Will happily recommend it to family and friends.

Naana

NaanaWellington

Overall experience excellent!

published

Family holiday, outings every day, served us well with 12 ppl, our needs were met, was good to be able to travel together

Good service

published

Very customer oriented staff.
Good relation of cost per service.
Cars are clean.
Order and payment process is very easy and reliable.

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Very Professional

published

From start to finish our experience with East Coast Car Rentals was excellent. The staff were helpful and very friendly.

Terrible customer service

published

Staff named [name removed] was terrible, had a tyre burst, they explained abt 27$ a day for insurance but didnt talk about 5$ extra per day for tyres .. when we were trying to say that.. she asked us to leave the office... terrible terrible.. many hidden cost.. what website says is something else.

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals

Great car and service

published

Yes it met our standards and was great on travelling around the coast and would use them again. Great and friendly staff.

Jenny

JennyCairns

  • 2 reviews

Don’t waste your money

published

Terrible service !! Miles from airport had to wait ages for shuttle, then had to wait over two hours because no car!! Missed our appointment! We were not only ones waiting because no cars. A terrible company and poor service and filthy Toilets, flew from interstate and missed what we flew for!! Every other person in reception also not happy because of lengthy delays. Why take bookings if no cars? Never use them again. Cheap maybe but cheap service. Old saying you get what you pay for.

1 comment
East Coast Car Rentals
Katelin B.East Coast Car Rentals
  • Verified customer

Excellent Vehicle Rental Company

published

Would never use this business again

published

Terrible customer service, waited over an hour to get a car, kids pre-booked car seats were not fitted, swapped into three different cars, vehicle pre-booked was not available, no further discount provided,

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Happy car rental customer

published

Friendly, efficient staff
Very efficient transaction processing. Seamless airport transfers
Car ran well ! Never missed a beat, fuel efficient

  • Verified customer

Return customer

published

Friendly staff & quick service. I was in the car driving in less than 10 mins. We downsized to a smaller vehicle a had no problems at all especially on the M1. When in GC we’ll always go to East Coast Rentals

Good service, good car

published

Easy, quick and friendly service. The car was of good quality and the shuttle service was great too. We didn’t have a problem when returning the car either.

Great car rentals for anyone travelling to the golf coast.

published

Yes it met my needs. The vehicle allowed me to travel to where I needed to go while on holidays. Good quality vehicles!

good car easy to use

published

everything as described staff happy and friendly car perfect clean and tidy great prices would definitely use again and recommend

67Gateway

67GatewaySydney

  • 3 reviews

Very straight forward transaction

published

Firstly I have to admit that I am a bit suspect using this company due to lots of negative reviews popped out when you search on google. However, my experience with their office in Launceston is pretty good. There is no hassle and customer service is excellent. I will keep using them for my next trips which will be Adelaide and Gold Coast. I am pretty sure I will be getting the same high level of service from them. Well done

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KatK

KatKNew Zealand

  • Verified customer

They left us stranded at the airport and didn't care

published

Very pleasant company to deal with.

published

Booked a 1.8 Toyota Corolla for two days from East Coast Car Rentals - Surfers Paradise. Very friendly and helpful staff. Car was clean and tidy and the same vehicle as promised. Very competitive rates and staff were fantastic and pleasant to deal with.. Very good customer service. Would highly recommend West Coast Car Rentals.

Charlie

CharlieMelbourne

  • Verified customer

Just use these guys!

published

Very competitive prices.
Fast, cheerful pick up/drop off.
Friendly staff, great car.
Can't fault them, will always use East Coast when in Tassie
Thanks!

GREAT CHOICE

published

Airport pick up and drop off worked well
Car clean and well presented
Staff friendly even under pressure
GREAT value!!!
Will be looking to use East Coast on our next holiday

Easy and affordable!

published

We had a great experience with East Coast rentals! When our flight was delayed and our previous rental booking didn’t hold our vehicle East Coast made it easy and clear to find something immediately.

We were so relieved that the staff, shuttle and service were all easy and affordable even last minute.

Page 5 of 280
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Questions & Answers

Angela C

Angela Casked

How much does it cost to take out insurance when renting a car

1 answer
AMAN
AMAN

We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid for it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.

Jason W.

Jason W.asked

Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.

No answers
Nina P.

Nina P.asked

Hi - i would like to hire a car for the day from your Melbourne downtown office as we are staying at the Pegasus Aparthotel. Do you have after hours drop off or if we park at the hotel overnight can we drop off easily in the morning?

No answers

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