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Everything worked like clock work!
Very helpful consultants, service was second to non. Pricing was very competitive. Will happily recommend it to family and friends.
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NaanaWellington
Overall experience excellent!
Family holiday, outings every day, served us well with 12 ppl, our needs were met, was good to be able to travel together
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Good service
Very customer oriented staff.
Good relation of cost per service.
Cars are clean.
Order and payment process is very easy and reliable.
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Very Professional
From start to finish our experience with East Coast Car Rentals was excellent. The staff were helpful and very friendly.
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Terrible customer service
Staff named [name removed] was terrible, had a tyre burst, they explained abt 27$ a day for insurance but didnt talk about 5$ extra per day for tyres .. when we were trying to say that.. she asked us to leave the office... terrible terrible.. many hidden cost.. what website says is something else.
1 comment
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Great car and service
Yes it met our standards and was great on travelling around the coast and would use them again. Great and friendly staff.
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JennyCairns
- 2 reviews
Don’t waste your money
Terrible service !! Miles from airport had to wait ages for shuttle, then had to wait over two hours because no car!! Missed our appointment! We were not only ones waiting because no cars. A terrible company and poor service and filthy Toilets, flew from interstate and missed what we flew for!! Every other person in reception also not happy because of lengthy delays. Why take bookings if no cars? Never use them again. Cheap maybe but cheap service. Old saying you get what you pay for.
1 comment
Katelin B.East Coast Car Rentals
Hi Jenny. I'm very sorry to hear of the experience you had. I understand the frustration you would have felt. Due to the shuttle being delayed there are many reasons that may have resulted to such as,... Read more
peak time (School time, people leaving work) or car accident on the road which cause a delay driving to the airport. When booking a vehicle, we're on a live fleet so we definitely have no chance on over booking, that may have been caused because the vehicle that you would've been provided was meant to be returned 1 hour before you were due for collection. In relate to that, the customer may have been running late or lost track of time. Please accept our sincere apologies.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent Vehicle Rental Company
We are a family of two adults with three children under the age of 8 years. When we booked the car, we were very hesitant in if it would be big enough for us as the example showed a hatch. However we were pleasantly surprised that the vehicle we received was the sedan version of the make and model we booked, which had more than enough room for all our luggage, and the back seat was wide enough for all three child seats.
Staff were very helpful when I completed the pickup process prior to taking the car. They explained all parts of the rental ...Read more
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Would never use this business again
Terrible customer service, waited over an hour to get a car, kids pre-booked car seats were not fitted, swapped into three different cars, vehicle pre-booked was not available, no further discount provided,
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Happy car rental customer
Friendly, efficient staff
Very efficient transaction processing. Seamless airport transfers
Car ran well ! Never missed a beat, fuel efficient
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- Verified customer
Return customer
Friendly staff & quick service. I was in the car driving in less than 10 mins. We downsized to a smaller vehicle a had no problems at all especially on the M1. When in GC we’ll always go to East Coast Rentals
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Good service, good car
Easy, quick and friendly service. The car was of good quality and the shuttle service was great too. We didn’t have a problem when returning the car either.
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Great car rentals for anyone travelling to the golf coast.
Yes it met my needs. The vehicle allowed me to travel to where I needed to go while on holidays. Good quality vehicles!
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good car easy to use
everything as described staff happy and friendly car perfect clean and tidy great prices would definitely use again and recommend
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67GatewaySydney
- 3 reviews
Very straight forward transaction
Firstly I have to admit that I am a bit suspect using this company due to lots of negative reviews popped out when you search on google. However, my experience with their office in Launceston is pretty good. There is no hassle and customer service is excellent. I will keep using them for my next trips which will be Adelaide and Gold Coast. I am pretty sure I will be getting the same high level of service from them. Well done
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KatKNew Zealand
- Verified customer
They left us stranded at the airport and didn't care
We (a family of 4) arrived at Brisbane airport in the evening and phoned the numbers given to get their shuttle to take us to their depot. None of the phone numbers worked, We tried on our mobile phone, on the airport payphone, we asked the I-site person, he found some other numbers and he tried them too with no success. We looked in the shuttle pick up area, no shuttle, we kept trying their numbers. We considered cancelling with them and finding a reliable company but then realised East Coast Rentals would penalise us with a hefty cancellation...Read more
fee. After about an hour of trying to contact them and waiting for the shuttle that never came, we got a taxi to their depot. When we arrived there was no apology, they knew their phones weren't working, yet they had made no effort to pick us up or contact us. They knew we were arriving because they had our car waiting. They had just left us stranded and didn't care. They did refund us for the taxi. Then they told us we would be liable for thousands of dollars for any sort of damage, even if we didn't cause it, unless we paid for extra cover. We knew we were liable if we caused damage but were not aware that we would still be liable for so much even if we didn't cause it. They said it was in the terms and conditions. When we questioned this and asked them to point it out in the terms and conditions, the staff member was rude. She looked through the the terms and conditions and never did find it and show it to us where the liability is for no fault accidents. It seems to be well hidden, even they can't find it. By this time we were so tired and fed up, we felt we had no option but to pay the extra as we didn't want to risk being liable for $5000 if someone damaged our car. The car was dirty in places on the outside, hadn't been properly washed. The windscreen had smears and finger marks on the inside. After we had driven away we noticed the fuel wasn't totally full. We ended up paying $157 more in rental than we thought it would cost. After the nightmare of being stuck at the airport, unable to contact them, I would never book a company again that is not onsite at the airport. I would never use East Coast Rentals again.Similar opinion? Write a review on ieatwords.com.au!
Very pleasant company to deal with.
Booked a 1.8 Toyota Corolla for two days from East Coast Car Rentals - Surfers Paradise. Very friendly and helpful staff. Car was clean and tidy and the same vehicle as promised. Very competitive rates and staff were fantastic and pleasant to deal with.. Very good customer service. Would highly recommend West Coast Car Rentals.
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CharlieMelbourne
- Verified customer
Just use these guys!
Very competitive prices.
Fast, cheerful pick up/drop off.
Friendly staff, great car.
Can't fault them, will always use East Coast when in Tassie
Thanks!
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GREAT CHOICE
Airport pick up and drop off worked well
Car clean and well presented
Staff friendly even under pressure
GREAT value!!!
Will be looking to use East Coast on our next holiday
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Easy and affordable!
We had a great experience with East Coast rentals! When our flight was delayed and our previous rental booking didn’t hold our vehicle East Coast made it easy and clear to find something immediately.
We were so relieved that the staff, shuttle and service were all easy and affordable even last minute.
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Questions & Answers
Angela Casked
How much does it cost to take out insurance when renting a car
1 answer
We paid for insurance with the booking which was with a 3rd party, East Coast Rentals then tried to sell insurance to my husband again. I have worked in Travel so understood that we had already paid for it. It appears the staff are on commission for insurance sold so don't really care if you pay it twice. We had to leave a credit card guarantee with East Coast Rentals which is released when the car is returned without damage.
Jason W.asked
Does anyone have experience with the Hobart branch? Our flight times are 12.50 pm Friday & 1.30 pm Monday so I'm hoping there is little traffic plus their location is very close to the airport. I'm mostly concerned as I'm taking some elderly family members on a short holiday and was aiming to use their shuttle for myself and to pick up / drop off the other passengers from the airport. Am a little concerned the age/condition of their people movers.
No answers
Nina P.asked
Hi - i would like to hire a car for the day from your Melbourne downtown office as we are staying at the Pegasus Aparthotel. Do you have after hours drop off or if we park at the hotel overnight can we drop off easily in the morning?
No answers
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Katelin B.East Coast Car Rentals
Hi krishna, I'm sorry to hear of your experience. Regarding the Loss Damage Waiver that you were informed about should've been explained it only covers when your'e in a car accident and not of the inc... Read more
ident that had occurred. Regarding of the website issue, if you had booked through our website directly, we have the option of both covers, where as a third party only offers their insurance that only covers their end. I’m sincere sorry that you do feel we hide costs from you.