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Reviews

(47)
(10)
(4)
(1)
(49)
  • Product Quality
    3.1 (35)
  • Return Claim MadeYes (3) · No (50)


Stay away

published

Stay away from this auto dealer Sven Hills. Terrible service, the dealership makes you feel like they are doing you a favour by selling you a car. The VF series 2 Commodore SS I looked at was in absolutely terrible condition. Brakes were literally metal on metal and the steering column would have needed to be replaced. Bad customer service. Stay away folks!


Sheridan

SheridanPeel, WA

Very happy with these guys

published

I bought a Kia Sportage from these guys. Had a few hiccups with the aircon but they kept at it till they got it fixed. I just want to thank Dave for his patience with me lol & a huge shout out to James & Simon - the mechanics that showed so much determination to get to the bottom of the issue & fix the problem. Thank you so much guys. Would definitely recommend these guys.

Soooo nice to have cold air.

Sheridan Ritchie

Product Quality
Return Claim MadeNo
Vlad H.

Vlad H.Greater Melbourne (Metropolitan), VIC

Excellent and friendly service

published

I dealt with Ofelia and found her to be warm, friendly and professional. She went out of her way to assist and was extremely helpful. Would certainly recommend her and can only hope all staff are of the same caliber as her.

Return Claim MadeNo
Deepal

Deepal

  • 9 reviews
  • 1 like
  • Verified customer

Lowest quality of service, they won't standby their word once the payment is collected.

published

I bought a car & they agreed to do a spot damage on the rear bumper before delivery. Once the payment was fully settled they just hand painted the damage & left the car for collection which was costing me 72K!!
It's a shame on AHG Group to have this business under them.

Product Quality
Return Claim MadeNo

Good sales

published

Joondalup store...... Jarod was our salesman & he was very good, not pushy & tried his best to understand what I wanted, Robin in finance is a lovely fellow & helped us out with insurance, I am happy with what I purchased (so far)

Product Quality
Return Claim MadeNo

Johnny

JohnnyPerth, WA

  • 12 reviews
  • 1 like

Do your due diligence always check check and recheck-easy auto123 canningvale

published

Was looking at buying an VF SS Sedan from easy auto 123 canningvale.
Was told car had FSH but the Car was ex police with little service history (Book hadn't had all services stamped)
Service sticker from easy auto123 said next service due at 112,000klms but the car had 123,000klms on the clock.
If they had recently serviced the car the oil was still dark brown.

In saying that the amount of negative reviews have been put me off buying from them,

Return Claim MadeNo

unscrupulous and poor customer service after sale of product

published

DON'T GO THERE .

Absolutely abhorrent! EASYAUTO123 Canning Vale- The manager should not have that title He is arrogant and showing very poor customer service.Go thoroughly into insurance cover they offer.

Product Quality
Return Claim MadeNo

Not happy at all

published
Product Quality
Return Claim MadeNo
Dafi

DafiWestern Australia

unscrupulous auto shop! Absolutely unscrupulous

published

Do not go to this auto shop . They are a unscrupulous retail ! I paid comprehensive service . They did not follow the item list of service they advertised to check my car . My car aircon heating does not work over two years ... and I had checked aircon by a auto aircon technician before came to this easyauto123 and technician comment my aircon has heating issue .but they said my a/c nothing wrong ! They never check at all . I argue with it .then They just add in checking result list this a/c issue by a receiption lady in front of me! Unbelievable !

Product Quality
Return Claim MadeNo

Stay away

published

Terrible service terrible incompetent staff no communication . The worst car dealer I have dealt with dont use them you will regret it. I ended up pulling out of a deal and going elswhere. Rude staff,make you feel like there doing you a favour getting a car from them.

Return Claim MadeNo

Will

WillSouth East Queensland, QLD

  • Verified customer

Honesty is the most important thing, but you don't have.

published
Product Quality
Return Claim MadeNo

Horrible Staff - AVOID!

published

Repeatedly asked to be left alone to browse, staff just got more in your face getting rude and aggressive and wouldn't leave. Then called us rude for walking away! Lost a sale today from their horrible behavior.

Return Claim MadeNo

Avril will

Avril willPerth, WA

My car I got a car from 123 and it had a broken drivers seats breaks window wipers was a death trap

published

Car seat broken breaks not good service not happy no one called me back and it been a year and still fighting with yous all I want is my money back or fix the car

Return Claim MadeYes

Ces

CesPerth, WA

  • 2 reviews

Lie about the vehicles they sell!! Arrogant manager . Don’t want to help you after they receive your money..

published

Took the car back to their service dept twice in a week,Sold me a car with the wrong battery even tho manager agreed to replace with a suitable battery before purchasing. Recently Found out car was listed for a couple of outstanding recalls with Mazda Australia even after they have ticked off no outstanding recalls on the servicing book. Today I rang up DOT and they only received transfer papers today and vehicle was purchased back on 12/12/19. Avoid EasyAuto 123 Canningvale. On a positive note the Edgewater branch were a lot more helpful the guys from the service and the manager there was a lot more helpful when it came to replacing the battery. I’m getting the vehicle checked over by another mechanic. Can’t trust this company..

Product Quality
Return Claim MadeNo
Domenic M.

Domenic M.Perth, WA

Sold me a car that they advertised as AWD and turned out to be 2WD.

published
PAC Man

PAC ManPerth, WA

Great until they get your money....and then nothing.

published

Was great until the finance went through. Upon driving out of the dealership I noticed that the two way radio wasn't working....was advertised with the CB in it. The sales guy said...yeah all good, let's fix it on Monday. To cut a long story short I brought the car in Joondalup but went 2 times to CanningVale to have it fixed and was dicked around for 2 weeks. Eventually told that Canning vale couldnt help and that I would have to go back to Joondalup. So I contacted Joondalup about 6 times, spoke to various people. It has now been about 8 weeks and still not a single person has called me back. A serious bunch of crooks. Very disappointed. I'm just pray I don't have any warranty issues.

Return Claim MadeNo

Nick Denvir

Nick DenvirPerth, WA

Edgewater

published

Dave and Shane went above and beyond to help my daughter buy her first car.at Easyauto123 Edgewater.
They were informative with fair pricing and did their best to get her car before Xmas. Cheers Boys. Nick


Amy

AmySouth East Queensland, QLD

Terrible from sales to service!

published

David B.

David B.Greater Melbourne (Metropolitan), VIC

Good range of vehicles and good sales service

published

I purchased an i30 last Saturday. The prices of a range of used vehicles were very reasonable. Michael and the staff at Easyauto were helpful and easy to talk to. They ensured that the process of buying a used car was very straight forward. The car was ready to pickup within the time-frame they promised. They are also provide good after sales care and servicing. David

Product Quality
Return Claim MadeNo

James

JamesPerth, WA

Very disappointing

published

After many months of saving, 9 days ago my son purchased his first car, a Mitsubishi Triton 4x4 and is still waiting to take delivery. He has been told he will probably have to wait until Tuesday or Wednesday next week before he gets it without a reason why. Why does he have to wait 2weeks to take possession of a 2nd hand car?
Why do they need the car so long? What is happening to the car?
We were very happy with the sales staff but once he walked out the door after signing on the bottom line it has been nothing but poor to no response. Their website does not even provide ways to contact them other than by phone. Answered calls result in being told that they will call you back, which does not happen.
Very, very disappointing.

Return Claim MadeNo

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Questions & Answers

Goldie

Goldieasked

I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.

1 answer
S Bloomer
S Bloomer

Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.


Tony

Tonyasked

What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)

No answers

Waldo

Waldoasked

I am dealing with seven hill at the moment.. the communications are horrendous next to none.my brother is a car dealer in qld and cant believe the lack of communication and how long it has taken for them to get finance through. He has told me it shouldnt take more than 4 days its been 8 days and counting what is going on?

1 answer
john smith
john smith

go elsewhere as i did they stuffed me around for a month went elsewhere and got an answer within 1day


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