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Reviewer Photos & Videos
- Verified customer
An 'Easystart' to the process
We are just starting our journey with Easystart Homes.
We met with a few other companies. With a very tight budget but realistic expectations we were continuously told they could deliver a plan to suit our block (rear strata) and budget. Time and time again they were over budget - not Easystart Homes.
While we are first time buyers here in Australia, we owned many homes in NZ and even built our first home, so are not totally inexperienced, however, here in Australia things are very different. Because there are so many unknowns to us,...Read more
we wanted to first make sure we could build for our budget and secondly, have confidence in the company and team that we build with. Our consultant with Easystart Homes, Paul Miller has been fantastic. He has put both mine and my husbands minds at ease with the process, he has come up with excellent ideas for us and been very honest. Paul came to our house today (Sunday) to look at the block and talk us through the process. So far I can confidently say Paul has made the process stress free and exciting but more importantly for us, kept the project within budget! We are really looking forward to this journey and can not wait until we get our keys to our new home next year!1 comment
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- Verified customer
Excellent Service - Highly recommended!!
Being our first home, we did not know where to begin. It all seemed very daunting and overwhelming. When meeting with Andy Olsen, all these stresses seemed to disappear and we knew we were in capable hands. Words don't seem enough to express the sheer satisfaction and gratitude that we feel about Andy's assistance along the way. He was very accommodating with our queries and questions relating to our house plans. From the handful of designs he created for us to the time stress demands, we were so impressed by his professionalism and customer se...Read more
rvice. Also, our prestart consultant, Danica Watts was extremely knowledgeable, friendly and very much on top of our job. She has excellent attention to detail which made the selection process run so smoothly. We are still in the early stages of our building journey but so far we are extremely pleased with Andy Olsen and the rest of the team. Overall, I would highly recommend Easystart!1 comment
Summit H.Easystart Homes
Hi Melanie,
Thanks so much for your wonderful review and feedback. We’re thrilled to hear you’re enjoying your building journey and look forward to getting you into your brand new Easystart home! I’l... Read more
l pass on your feedback to Andy, Danica and the team. Thanks again and all the best with your home building journey.
Similar opinion? Write a review on ieatwords.com.au!
RachPerth
- 5 reviews
- 3 likes
- Verified customer
Bad start homes
I found our experience with Easy start was defiantly not easy and positive. This was our first ever experience with building our first home.
Prior to site start
The Sales rep lied to us continuously and tried to back up his lies with more lies, we recorded every single lie ever told and overall this was not a positive experience.
Prior to us signing up we were advised of many inclusions and pricing which we wrote down every single one of them and by the time pre-start came it was then realized that most of the inclusions we were advised w...Read more
2 comments
Summit H.Easystart Homes
Hi Rachel,
We are sorry to hear you are unhappy with your Easystart experience. We assure you we take this very seriously and want you to be happy in your new home.
I understand our construction manag... Read more
Hi Gemma,
That is correct that we declined further contact.... Read more
Summit homes/Easy start has been given multiple chances along the way to rectify all issues at hand with failure every single time so there is no point in trying for another time. It has been a hair tearing stressful time dealing with such an incompetent company who only decides to cares when a negative review is posted. Seriously, we attempted many times along the way to try rectify any issues, including when we went to post this review over a month ago, this little button popped up giving us the chance to let the builder know before we posted which we did, (thinking oh yeah well perhaps they will try fix the issues this time) and guess what, it was handled as a complete joke once again. Not a chance in the world we would give Summit the time of day to try rectify things now.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Perfect journey!
It has been a pleasure building our first home through summit homes group. Our journey started with my amazing sales consultant Andy Olsen who helped us not only choose a home that is right for us but also went above and beyond to give us exactly what we wanted. During the process the administration team at summit were very helpful and accommodating to any questions or requests we had. We also had the privilege of having Brendan shugg as our building supervisor, he kept us informed with every step in the building process. I cannot express how s...Read more
mooth he made the whole build. Brendan's experience and skills has been evident through the quality of our home. Every trade has been exceptional and I will be highly recommending summit to my family and friends. I would like to take the time to thank the whole summit team for making this such an exciting and stress free experience.Similar opinion? Write a review on ieatwords.com.au!
ShannonPerth
- Verified customer
Very Happy
Our home has just been completed and the build process has been very organised and professional with Summit Homes. The quality of products used in the home are very good - including the paint, bathroom fittings, kitchen ware, air con etc. (better quality than other builders in my personal opinion)
The work from the tradesmen was of a high level and our construction supervisor was very informative and very good to deal with. (Allastair Hunt)
Our finance was a lengthy process to get through with keystart (6 months), however the finance guy we h...Read more
1 comment
Summit H.Easystart Homes
Hi Shannon,
Thanks so much for the 5 star review!... Read more
We’re delighted to hear you’ve been delivered an an enjoyable journey to your first home and would be happy to recommend. Our team work hard to make it Easy and are always on hand to answer any questions. We’re happy to hear that you’ve been well supported and that the quality of products used and our friendly tradesman has been high level. We wish you many happy memories in your Easystart Home. Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
Rich and KathPerth, WA
- 4 reviews
- Verified customer
So pleased.
Great customer service/pre-start team.
Our site manager was outstanding. He was always available to answer our questions and put our minds at rest over any queries or issues.
We have really enjoyed the whole experience and we wouldn't hesitate to recommend Summit Home/ Easystart Homes .
All we need now is a decent win on the lotto so we can do it all again.
A big thank you to everyone at Easystart. It really was Easy.
1 comment
Summit H.Easystart Homes
Hi Rich and Kath,
Thank you for your wonderful review!... Read more
The Easystart Homes team work hard to make it easy for first home buyers and we pride ourselves on excellent communication from our knowledgeable team and our Site Supervisors being available through the entire process. We are so pleased that your journey towards your first home dream has been an Easy, enjoyable experience. I’ll be sure to share your comments. We wish you many happy years ahead! Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Paul Miller - outstanding service
HUGE shout-out to Paul Miller, sales consultant extraordinaire from EasyStart Homes by Summit. Paul went above and beyond to make sure I was comfortable with building my first home. He tweaked the floorplan five times to make my home exactly what I wanted. Paul was not your typical pushy salesman, in fact his integrity and patience set him apart from the rest of the bunch. I didn't want to feel cornered into making quick decisions, and Paul respected my wishes and let me set the timeline. I can't recommend Paul highly enough. So far my e...Read more
xperience with Summit has been great, they are a very organised builder and the customer service at every stage is brilliant. I will definitely build with Paul Miller and the Summit team again in the future. I am very impressed.1 comment
Summit H.Easystart Homes
Thank you for your wonderful 5 star review!
The Easystart Homes team work hard to make it easy for first home buyers and we pride ourselves on excellent communication and customer service from our kn... Read more
owledgeable team. We are so pleased that your journey towards your first home dream has been so enjoyable. I’ll be sure to share your comments with Paul.Similar opinion? Write a review on ieatwords.com.au!
TanyaHilbert
- 2 reviews
- 1 like
- Verified customer
Easystart are exceptional!!
From the start of our interactions with the Summit group and the Easystart Homes team we have been bowled over by the professionalism and care that has gone into making us feel individually special during what could be a very stressful period of our lives.
In our case it has been anything but stressful, in fact we have been continually impressed with the construction of our home, the way that it has been managed, the time frames that things have been completed in and the fantastic support of our site supervisor Andrew Rose, who has been on h...Read more
and whenever we have needed him to offer advice and assistance. He is a fantastic conduit to everything and everyone and should be treasured as a real asset to your business. The site itself has been consistently clean and tidy; something very important to Neil as he is from a building background (family business) in the UK and the quality of work by the trades that you use has also been exceptional. Even prior to the actual building commencing, we were in the very capable hands of Simon Patrick and Jana who literally held our hands every step of the way and were there whenever we were unsure and had questions to ask. A special mention also needs to be made to thank Zia in the finance team for all of her help - she will know why. :) In summary, you should be very proud of the work your guys do and in a world where good customer service is very hard to come by, it was a welcome change to liaise with people that we know genuinely care about what they are doing and want the best outcome for you. Thank you so much - you all deserve a medal!!1 comment
Summit H.Easystart Homes
Hi Tanya,
Thank you for your wonderful review! ... Read more
We’re delighted you have felt supported by our team’s dedication to delivering exceptional customer service. Our ‘built around people’ philosophy means we’re always working hard to deliver your dream home, and our clean sites are something both our trades and your new neighbours really appreciate. Thank you again, we really appreciate you taking the time to let us know how well our team performed over the duration of your building journey. Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
T.IPerth
- 3 reviews
- 6 likes
- Verified customer
Just amazing
We are so, so happy with our first experience building. Easystart Homes have been absolutely amazing to work with. We have not had any hiccups with them, only a smooth process and exciting experience. My only criticism, thinking back on the process so far, would be that more help could be given in the process of selections. The online portal is great, but it doesn't show much in terms of upgrades - some brand brochures or a complete selections book would have been more useful, as well as assistance in achieving an overall design scheme.
Firs...Read more
tly I would like to give special thanks to our amazing consultant Antonio B. From the beginning he was informative, non-pushy, and gave us endless freedom and great ideas for our build. He asked all the right questions (guided us to the perfect floor plan, including achieving things we thought we couldn't have, like a scullery). He also did great in answering all and any questions we had, even while he was on holiday. I would highly recommend him and have no hesitation to work with him again if we build again one day. We've also stayed in touch, unlike other builders where the sales consultant disappears after signing - he's still available to answer questions and provide access during lock-up, which is fantastic. Next was our contract admin, Lauren G. She was amazing, incredibly prompt and swiftly took care of absolutely everything, including an issues with the council and bank. We couldn't have gotten a better CA. This stage was pain-free, all thanks to her :) We are now reaching lock-up stage. Our site supervisor Andrew R has been great to deal with, especially because at the Summit Homes Group you can communicate directly with your SS. The build is looking amazing so far, even my neighbour (who's built 4 times with different companies) said he's never seen a build and site so clean and of high quality. We're thrilled we went with Easystart, we believe that you 'get what you pay for' and its paying off. Be weary of the many builders who are advertising ridiculous prices and offers - check their reviews. It's great to be with a company who take pride in their work and genuinely take care of their customers. Thanks Easystart! :)1 comment
Summit H.Easystart Homes
Hi T.I,
Thank you so much for your review!... Read more
We’re always working hard to make it easy for first home buyers and your feedback on the portal and selections process is invaluable to us, as it allows us to learn and grow. Our ‘built around people’ philosophy means we focus on delivering excellent customer service as well as a quality build on time – and we know our trades as well as your new neighbours really appreciate a clean site! Thank you again for your kind words, I’ll be sure to share with the entire team. Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
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StephPerth
- Verified customer
Headache FREE first home build!
As first home owners, the process of building a home is often a very stressful one. What we thought would be a whirlwind 6 months of ups and downs, proved to be the most seamless transition into owning a home that we could have imagined!
The team at Summit/EasyStart who made this dream a reality were awesome. We are so thankful for how considerate of all our questions and issues raised they all were. We are immensely grateful to Simon Patrick, Amy Allars and Jamie Mcdonald. They each were thorough, friendly, honest, sincere and approachable ...Read more
- the traits that you want people to possess that are involved in such a momentous time in your life. As we both work full time, it can be difficult to organise a time to schedule in appointments. Each one of them was willing to accommodate to a time that suited the both of us. We wanted to take this opportunity to pass on this positive experience to people who are unsure of what to expect. It is nice to experience genuine customer service and a company that legitimately cares about its clients. We will be recommending Summit/EasyStart to any family and friends that are thinking about building a home1 comment
Summit H.Easystart Homes
Hi Steph,
We really appreciate you taking the time to write such a lovely review!... Read more
We enjoy helping first home builders into their dream homes and our friendly team work hard to make to make it easy for you. It’s wonderful to hear our commitment to genuine customer service has delivered an awesome experience and that you would happily recommend us to your family and friends. We hope you have many happy years in your Easystart home. Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Wow Summit homes are the best
Making another family feeling blessed and thankful.
The start up was like a dream, is this really happening and then we got introduced to Marco he said he will be with us from start to finish. Really. I could call this man weekends and ask him anything and what a knowledgable man he is. Our portfolio pics was always on time and letting us know when we can go to the house to view and when it's safe to do so. It was always a pleasure to meet up with him being so professional with a great personality.
Thanks you Nathan for the opportunit...Read more
y you have given us to meet Marco P. Thank you Marco we really appreciate your time you spent with us putting our mind at ease knowing everything was in good hands. We are honoured to have met you and for being part of our achievement. We thank you guys for your professional service. God bless Summit Group Homes for making our dreams come true.2 comments
Summit H.Easystart Homes
Hi Vernon,
Thank you for your wonderful review! We're proud to hear that our team delivered on our "built around people" philosophy and put you first throughout the build of your first home. I'll happ... Read more
Thanks Easystart homes
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Extremely Happy With Our Beautiful First Home in Carlisle
We have just moved into our amazing, first home and couldn't be happier with the end product.
We can not speak highly enough of our team of Simon Jonas, Jacqui Rowe and Victor Sciullo.
From the outset, Simon was friendly, approachable and reliable, guiding us through the preconstruction stage with absolute professionalism. The many, many questions we had, he also answered promptly and followed up for us, always solving any issues with haste and always to our satisfaction.
Jacqui was efficient and always dependable in sorting out all of...Read more
our variations (and again many, many questions) and guided us through pre-start with ease, always following up our build components quickly, especially when it came to the particulars that our Shire required. Victor was simply fantastic as our Supervisor. He kept our portal regularly updated, was in constant contact with us via phone and email (even on weekends) and is one of the key reasons why we are so in love with our first home. Even now that our build has finished I know we can rely on him in answering any questions we have during our 6-month maintenance period.1 comment
Summit H.Easystart Homes
Hi Alex,
Thank you for your wonderful 5 star review!... Read more
The Easystart Homes team work hard to make it easy for first home buyers and we pride ourselves on excellent communication from our knowledgeable team and being available through the entire process. We are so pleased that your journey towards your first home dream has been an enjoyable experience. I’ll be sure to share your comments. We wish you many happy years ahead! Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
Chris ZPerth
- Verified customer
Excellent results, well done
Dear Shannon,
We thought it would be kind to just appreciate your team ; Simon Patrick, Marie Vitanza & our construction supervisor Brendan Shugg for the great job they have done in making our dream of having a our own home come true. They work so hard to bring excellent results. They built us a beautiful home with us putting no effort.
These guys are an assert to the success of your organisation and the community at large. Thank you!
Charity & Chris
1 comment
Summit H.Easystart Homes
Hi Chris & Charity,
Thank you for your 5 star review!... Read more
We work hard to make it easy and we’re so pleased that this has been delivered in your new Easystart Homes. We wish you many happy memories. Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
great company
From start to finish the customer service was great, we appreciated the amount of effort Andy put into helping us find the best home and location and always meeting us at late times because of our work schedule and then followed by Amy to help with the selections process was fantastic. Our entire build process was really good we had very minimal delays and our supervisor was always on top of things.
Thanks again Easystart homes!
1 comment
Summit H.Easystart Homes
Hi Emily,
Thank you for your five star review!
Our team works hard to make it easy and we're so pleased that you've been delivered a fantastic experience.... Read more
Similar opinion? Write a review on ieatwords.com.au!
G. SamPerth
- Verified customer
Excellent Service
Dear Shannon,
I would just like to say that from beginning to end the process has been so smooth and stress free thanks to the team of Kurt, Marie and Brendan. They have put in so much time and effort to accommodate us whenever we needed their advice.
The transition from Kurt to Marie to Brendan was extremely professional, and at all times, the team were highly approachable, interested and friendly. Nothing was too much trouble for them.
As to the actual build, Brendan kept us up to date constantly, and not once did we have to chas...Read more
e him to find out what was happening on site. Everything he said would happen, did. The photos he supplied of each stage of the building process kept us fully informed. For my mother it was extra special as she cannot drive and also has great difficulty walking unaided. This way she was able to be fully involved in her build. I cannot stress enough the gratitude that both my mother and myself have for their understanding (which at times I’m sure must have been stretched!)1 comment
Summit H.Easystart Homes
Hi G. Sam,
Thank you for your wonderful 5 star review!... Read more
We work hard to make it easy and pride ourselves on exceptional customer service and communication through the entire process. We are so pleased that your journey towards your new home has been an enjoyable experience. I’ll be sure to share your kind words with the entire team and we all hope you have many happy years in your Easystart Home. Best Regards, Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
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Joey BPerth
- 11 reviews
- Verified customer
Excellent builder from start to finish
From start to finish, my interaction with Summit Easystart was excellent. I couldn't have wished for such a professional and competent customer service experience.
Initially, the sales team were informative, helpful and not at all pushy. Any changes I wished to make were made with no drama, and costs were kept within my budget.
After signing the contract I went on to pre-start where I found Isabella to be fantastic from the go. She was friendly and helpful and has assisted us with no delays in returning our calls and e-mails. Her advice...Read more
helped us to build the house we dreamt of from the start. After this we were then in regular contact with our building supervisor Brendan. Just as his colleagues had been, he was excellent as his job, keeping us updated and organising a great build. He was happy to meet us on site and was always able to answer our queries with no dramas. In all honestly I couldn't recommend this company any higher. People are quick to criticise, but credit where it is due, these guys have been a dream to work with over the course of our build.1 comment
Summit H.Easystart Homes
Hi Joey,
Thank you for your wonderful review!... Read more
We work hard to make it easy and pride ourselves on building excellence, quality construction and exceptional customer service as part of our ‘built around people’ philosophy. I’ll be sure to share your kind words with the entire team and we all hope you have many happy years in your Easystart Home. Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Amazing Company, Couldn't be happier
Being a first home builder is always a daunting experience deciding whether to build or Buy an established home. I did plenty of research on both and finally decide to build. I met multiple housing companies and finally decided on easy start homes as the perfect company to help me design and build my first Home. Troy was my new homes consultant and from the start made me feel at ease. His knowledge base and understanding is incredible and no question was ever too much... Most new homes consultants can be quite pushy but Troy was the complete op...Read more
posite. I had Marie as my contracts administrator and she is the absolute best person to handle this exciting time. My pre-start took about 6hours but with Maria's knowledge base and great selection techniques I am so happy with every single Selection. I would also like to thank Maria for her understanding, I am away quite a lot for work and Marie would always check in to see when I was away and make sure that if something had to be sorted out, it was sorted out when i was away taking away the stress. Colin was my site supervisor and with his keen eye for detail I now have a beautiful home which I'm so incredible proud off. Any question or qualms that i may have about any to do with construction, Colin is straight onto it to sort out. If you are looking to build your first home, I would truly recommend this company, Every single detail of my home is of a high standard and you can see through the whole process that ever single person in this is passionate about what they do. Thank You to easy start homes and particularly Colin, Marie and Troy.1 comment
Summit H.Easystart Homes
Hi Matt,
Thank you for your fantastic 5 star review!... Read more
The entire Easystart Homes team work hard to make it easy for first home buyers. We pride ourselves on excellent communication from our knowledgeable team and being available through the entire process. We are so pleased that your journey towards your first home dream has been an enjoyable experience. I’ll be sure to share your comments. Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
KathrynPerth, WA
- 2 reviews
- 2 likes
- Verified customer
Stunning home
Big thanks to Colin Copeland for Supervising the build of my home through Easystart. Home was delivered promptly and efficiently and he went above and beyond to make sure I received my keys on time. Very happy with the quality of the home and the building process.
Colin continues too support me even after handover with any issues and in conjunction has them rectified as soon as possible. Thankyou to all trades involved with the build, home will be a pleasure to live in for many years to come.
1 comment
Summit H.Easystart Homes
Hi Kathryn,
Thank you for your 5 star review!... Read more
We work hard to make it easy for first home buyers. We pride ourselves on excellent communication and assisting through the entire process. We are so pleased that your journey towards your very own stunning home has been an enjoyable experience. I’ll be sure to share your comments. Best Regards, Jay (Marketing)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Job well done
Once build commenced our Supervisor Marco kept us informed and also kept to his schedule which was impressive. All the little things we could have picked on at final inspection were already addressed by Marco so we had a quick hand over. We are happily in our new home and love it.
Thank you to all involved in our build.
1 comment
Summit H.Easystart Homes
Hi Christine,
Thank you for taking the time to post a review!
We're so pleased you've enjoyed great communication and a quality build on time. ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Georginaperth
- Verified customer
Excellent Job, Extremely happy!
From the start our meeting Brian at Eden beach made the building process enjoyable and easy!
We loved that the online portal kept us up to date every step of the way. Any questions that we asked were always answered straight away.
The pre-start meeting with Marie was great and we got to choose exactly what we wanted. When we reached construction stage Noel was great in keeping us up to date and making the building process go as quickly as possible. Great Team and extremely helpful - building process was very enjoyable!
1 comment
Summit H.Easystart Homes
Hi Georgina,
Thank you for such a great review! We work hard to make it easy for first home buyers and are committed to delivering a quality build on time.
I’ll be sure to share your kind words with ... Read more
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Summit H.Easystart Homes
Hi Emma,
Thanks so much for taking the time to provide us with your great review. We really appreciate it and are thrilled to hear you’re enjoying your experience with Easystart.... Read more
I’ll pass your feedback on to Paul and the team. Thanks again and all the best with your building journey! Kind regards, Rikki