Loyal customer for around 15 years with several policies.First claim I ever made after property destroyed by tenants. All sorts of excuses not to pay up. I spent well over $20k fixing the place following tenant's neglect and not 1 cent paid out by EBM, not even loss of rent. They are a bunch of crooks. Go elsewhere. Do not use. Policy not worth the paper its written on. I'm cancelling all policies with EBM.Many people's reviews similar to mine, which tells you what they are like. They want your money and will do all they can, not to pay out.The...Read more

I have a Platinum policy with EBM.
I have to admit I was really worried about making a claim after reading the reviews.
My tenant was in a lease until March 2022, but stopped paying rent early December 2018, my Property Manager was on the ball and issued a 14 day notice to pay rent or vacate. Tenant didn't pay rent or vacate by the due date, the PM then lodged a claim with the court for eviction, Court date was set for the end of January 2022.
Court ordered the eviction & to be out of the property by mid February.
Tenants moved out on the day,...Read more

We were told by multiple real estate agents to go to EBM Insurance for Landlord insurance. That was over 3 years ago. We are very glad we did. I only deal with the same person I spoke on the phone 3 years ago. She is a complete angel, very professional, great service. Have included EBM Insurance for home and contents insurance for our residential house now. Once again, dealing with the same heavenly professional we deal with for our rental property.

Both my wife and I, would have no reservations about recommending such a good company...Read more

For the first time in 10 years i had to lodge a claim for a tenant that had abandoned my unit, damaged it and not paid rent. They were in a fixed lease until 31st August, last rent was 22nd May and we were not able to access the unit until mid-July.
By the time the repairs and extensive cleaning was completed, it was nearing the end of the lease period in August. The claims specialist has agreed to pay 6 weeks rent only when i am out of pocket for 15 weeks rent (all within the fixed lease period). It seems they take the easy way out and pay t...Read more

Made a claim says they will sought in 5 days... continuously promised me “ yes it’s on my desk..... I’m looking at it now.... you will know this afternoon.... tomorrow we will have an answer” nothing but excuses... then you get phone calls the info you sent through was t clear enough, you didn’t send this,,( I had) you haven’t seen this every 3-4 days, 5 days turned into 3 weeks and a load of false promises.

They were quick to take your money but slow to respond to any claim made. The girl on the other end was just making excuses and you co...Read more

These bad reviews about major claims with EBM are correct, don't believe that people only lodge bad reviews because these ones are true. We had a kitchen fire that made the kitchen un-usable by the tenant. EBM refused to send an assessor despite my many requests. I had no choice but to do as they requested and organise multiple copies of all the quotes myself for repairs. It took four months of hard work before I could lodge the claim to their satisfaction. They then took weeks to inform me they would send out an assessor so at this stage it ha...Read more

We had a pipe that had burst right in front of the house, NEXT to the house. Water was pouring down against the house. We needed an emergency plumber to come out and re route the pipe. He put in an emergency pipe for the water to run to the house overnight, came back the next day and had to dig up the front garden to find the leak, which meant the whole front of the house was pulled up - pavers, trees, etc etc. EMB did not cover ANYTHING! They say that your property or 'premise' does not include anything except the building. Even though you are...Read more

I have a few investment properties each managed by a different property manager. So I have policies with every insurer, but have never had to make a claim. A unit I bought 2 years ago was recently damaged by the tenant, and we evicted him. The floor boards were ripped up and after consulting 2 different repairers, both advised that the damage could not be repaired and they needed to be replaced. Total damage for the entire unit was just over $20K.
I just received a call from my PM that the entire claim has been knocked back. Read your fine pr...Read more

I organised my landlords cover last year, going through the policy details over the phone with their customer service person, gave her my card details to take out the full payment and she gave me a receipt number, then 3 months later I get a final notice bill for the same account I had already paid! The staff were uninterested in assisting me, even though I told them i had proof of payment on my internet bank statement they told me they couldn't find it on their end and to this day still waiting for a response from them now 5 months later and o...Read more