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Reviews

3.6

49 reviews
5
(29)
4
(2)
3
(0)
2
(3)
1
(15)
  • Value for Money
    3.8 (33)
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Reviewer Photos & Videos

Lele

LeleSydney Surrounds, NSW

  • 6 reviews
  • Verified purchase

lele.

published

I am sooo impressed with this pillow. After just a few nights sleep on it,.I felt refreshed and my neck pain started to feel a whole lot better. I love it enough that i bought my husband one for xmas



Value for Money
Pre-existing Neck / Back IssuesYes
Pillow Relieves Pre-Existing Pain Yes
Annette

Annette

  • 2 reviews
  • Verified purchase

Very comfortable pillow for my longneck

published

I have always slept on this shape pillow as it stops me from waking up with a frozen shoulder and sore neck. I like the way that you can adjust the pillows height. Very well made

Value for Money
Pre-existing Neck / Back IssuesYes
Pillow Relieves Pre-Existing Pain Yes
Ella

Ella

  • 2 reviews

Lacks longevity

published

I had my Escosa pillow for only 7 months when my chiropractor assessed it and my position on it said that it has become too soft and unsupportive. Its now 10 months old and Its causing me neck and back pain. A pillow should last two years according to an expert. I am disappointed that I am having very uncomfortable sleep and neck and back aches upon waking up because of this pillow. And yes I have tried all the variations of added padding. It is not the level of padding but in fact the lack of support/firmness of the low quality material.

The item is not sustainable to sleep on over time.

Very disappointed in the lack of longevity.

Purchased in January 2021 for $120.00.



Value for Money
Pre-existing Neck / Back IssuesNo
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  • Verified purchase

pillows not recommended

published

Worst pillows, it created neck pain, I have visited physiotherapist multiple times to get ride of the pain...
Waste of money and time.

Purchased at ecosa for $1,198.00.

Shocking service - 100 night return policy is questionable

published

It is very difficult to get Ecosa to refund your pillow so buyer beware. Initially they were reluctant and avoidant in sending me a return label, once I finally got this I had to make contact to ask if the refund would be processed. I was then told that Aus Post had lost the package and they were chasing it up. However, I tracked the parcel and it arrived two weeks earlier than this. I am now waiting for Ecosa to confirm this with Aus Post so still waiting for the refund. Terrible customer service.

Purchased in October 2021 at Ecosa for $120.00.

Pre-existing Neck / Back IssuesNo
magik0101

magik0101Sydney, NSW

  • 4 reviews
  • 6 likes

Very happy - I hope it lasts!

published

Bought the Ecosa Pillow 3 weeks ago. Took a week to arrive so been using 2 weeks now, definitely sleeping better with no more neck pain or headaches as I had been getting with my previous pillow. I don't use the inside toppers as there is no need (yet). My only hope is that the pillow wont sink over time, but other than that I am very happy with my purchase :)

Purchased in October 2021 for $120.00.

Value for Money
Pre-existing Neck / Back IssuesYes
Muriel M.

Muriel M.Sydney, NSW

Paid $520 for a quilt delivered to wrong address. Ecosa refuses to refund my money. Can someone assist?

published

My order was delivered to the wrong address (as confirmed by Australia Post). No order received and Ecosa refuses to refund my money. Can someone please assist-would be greatly appreciated?

Purchased in September 2021 for $520.00.

karmaros

karmarosGoulburn Valley, VIC

  • 4 reviews

So comfortable

published

This pillow is so comfortable. I sleep on both my side and back at times and either way it feels great. I love that the height is adjustable and I use all layers.
I've used pillows thus style before but never liked them but this one is a keeper.
Delivery was very quick to regional Victoria

Purchased in September 2021 at Ecosa for $120.00.

Value for Money
Pre-existing Neck / Back IssuesYes
Mimi

Mimi

  • 2 reviews

Best pillow I have every purchased it's not to hard and your head melts right into it. Sleeping much better! I love it.

published

Very comfortable and supportive.
The pillow has helped my neck pain.
Deeper sleep, I'm less restless, more relaxed and I can't wait to use it each night so worth the purchase.

Purchased in August 2021 at Ecosa for $120.00.

Pre-existing Neck / Back IssuesYes
Pillow Relieves Pre-Existing Pain Yes
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Catherine Harman

Catherine HarmanGreater Melbourne (Inner), VIC

  • 3 reviews
  • 6 likes

Worst purchase and dealing with Ecosa

published

I purchased 2 of these pillows and am not happy with them and have requested to be refunded on a couple of occasions only to be met with comments on how I use the pillows if I insert the additional pads or need to purchase more etc. As a consumer if I’m not satisfied i have the right to have the item(s) refunded as per the ACCC. This is very frustrating.
If you buy a product from Ecosa - good luck if you request a refund!

Purchased in August 2021 for $100.00.

Value for Money
Pre-existing Neck / Back IssuesYes
Pillow Relieves Pre-Existing Pain No
ettason

ettasonPERTH

  • 22 reviews
  • 2 likes

Pleasant surprise

published

I’ll admit this pillow was an impulse buy and stupidly, I read the reviews after having bought it. I was sure I would need to send it back after reading some of the other feedback. But after trying this pillow out for a week now, I can honestly say I haven’t slept so well in a long time . I like how it supports your head and cradles your neck. It’s very supportive and moulds around your head. I wake feeling refreshed and ready to go. I feel like my sleep is also deeper using this pillow whereas in the past I would normally wake several times a night. I have found I am sleeping through since using my Ecosa. Loving it!

Purchased in August 2021 for $100.00.

Value for Money
Pre-existing Neck / Back IssuesNo
Rinsi

RinsiGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Wow. What a difference a good pillow makes

published

My sister purchased 2 pillows and offered one to me to try. She was raving about it so I gave it a go. I went to bed with a sore neck and woke up pain free and refreshed. Had a bounce in my step all day. Been using it for almost a week now and loving it. Will be buying one for the rest of the family.

Purchased in August 2021 for $100.00.

Value for Money
Pre-existing Neck / Back IssuesYes
Pillow Relieves Pre-Existing Pain Yes
Grahame W

Grahame WRichmond-Tweed, NSW

  • 7 reviews

Small size and not supportive.

published

A std pillow is 48x74. The Ecosa is 38x56. Pillow cases this size are not available in Aust.They are made from unstable materials which do not support a good sleep which is why they can be shrunk so much for postage.

Purchased in July 2021 for $200.00.

Value for Money
Pre-existing Neck / Back IssuesNo
Maria

MariaNortheast, VIC

It's not for everyone.

published

I didn't like this pillow. It's not for everyone. I don't like the shape and how your head is stuck in that dip. It's just not comfortable. Buyer beware the return process it's incredibly painful. After a dozen questions I was told that I must sleep on the pillow for 14 days before I could return. It had been 12 days. Now I have to go through the extensive interrogation again in 2 days, meanwhile the hated pillow is on the floor. Ridiculous.

Purchased in June 2021 for $100.00.

Value for Money
Pre-existing Neck / Back IssuesYes
Pillow Relieves Pre-Existing Pain No

Didn’t trust the reviews, but now I do!

published

We have tried so many pillows and so much money.
With years of neck pain. So when I saw the Ecosa pillow pop up on Facebook I was dubious, but with a 100 day return guarantee I thought why not.
It’s amazing, we both love it and haven’t slept this well in years!

Purchased in June 2021 for $100.00.

Value for Money
Pre-existing Neck / Back IssuesYes
Pillow Relieves Pre-Existing Pain Yes
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Bernadine L.

Bernadine L.Sydney, NSW

Missing Pillows - Undelivered

published

I have ordered 2 pillows and it has gone missing since Thursday 16-May-2019. Ecosa claimed that Australia Post has delivered the pillows because someone has signed for the parcel. I have contacted Ecosa online chat to escalate this issue because I have been told by Australia Post to contact Ecosa. Ecosa did nothing to find the missing parcel. I had to contact them again today after 6 days. Ecosa has advised me to knock on my neighbours' doors to find the missing parcel. I live in a unit in Meadowbank, NSW. How do they expect their customers to find the missing parcel when they have failed to successfully delivered the fully paid purchase?

Purchased in May 2021.

Value for Money
Pre-existing Neck / Back IssuesNo
Bridgy

BridgyPerth, WA

  • 2 reviews
  • 3 likes

Scam reviews

published

Their website posts scam reviews! There is even at least 1 scam review on Product Review. I’m spewin cos I have a buggered neck and really need a decent pillow. This company needs to revise their returns policy as well

Purchased in December 2021.

Grace

GraceGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified purchase

Not worth it at all

published

I bought 2 pillows given the high reviews on their site. But perhaps they pick and choose their reviews, as the ones on ieatwords do not reflect that.

Sleeping on the pillow was really odd - did not feel like a pillow at all. Felt really hard. My husband and I gave it a chance, but wanted to return it.

I did not expect the returns process to be so difficult. They kept finding excuses NOT to refund me, wanting me to send pictures of one of them which was unopened (my husband and I shared the other pillow).

I really do not like it when a company does not stick to their word / their promises. Highly disappointing

Purchased in March 2021 for $200.00.

Value for Money
Pre-existing Neck / Back IssuesNo
Minimoo

MinimooSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Only lasted 3 months

published

I bought two pillows and they were amazing. My neck pain was gone and I was happy. They cost loads but it was so worth it.

Then after about 3 months they started loosing so much density that they weren't comfortable and my neck pain came back.

I expect when spending $300 on 2 pillows that they would last a little longer than a few months. When I contacted the company they were of no help, suggesting that I add foam pads, however this makes the pillow too high and doesn't fix the problem.

It started 13 days out of the 120 night trial.

I suggest you wait a few months before writing a review.

Purchased in November 2021 for $300.00.

Value for Money
Ann

Annsydney

  • Verified purchase

Terrible pillow, no refund within 100 days

published

The quality is terrible. Pillow is too hard and too tall. It gives me back pain, headache, and dizziness. The quality of pillow cover is poor. I asked for refund many times within 100 days of purchase, they just gave different excuses to let me go away to continue to try. Then when it passed the 100 days, they used this as excuse not to refund. This is bad product and I couldn't get refund as they advertises within 100 days. Do not waste your money!!!

Date PurchasedMay 2018
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Questions & Answers

Roz

Rozasked

Is it good for back sleepers?

2 answers
Ecosa
EcosaEcosa

Hi Roz,

Our pillow has an ergonomic design to support your neck and head.

It has been designed with an adjustable feature so you can change the height of the pillow to suit your body size and sleep style by removing or adding pads as required.

Let us know if you have any more questions!

Thanks,

Ecosa

Ipshita
Ipshita

Not if you are wanting the pillow to stay stiff and firm while you sleep on your back.

Get an answer from our members and Ecosa representatives

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