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J.HHSydney, NSW
Do not buy!!! - Pilling issue & poor customer service
Bought bamboo silk pillowcase and they pilled 2 days after use. I have contacted them and they said they do not offer refunds for faulty products - they are only offering a warranty replacement which i do not want as the product will pill again. They are refusing refund despite the product being faulty by pilling. Do not buy. Poor customer service and if you read reviews, they do not action or resolve anything.!!! BUYER BEWARE. Save yourself the trouble!
2 comments
EcosaEcosa
Hi There,
We are sorry to hear about your experience with the silk pillowcase. ... Read more
Would you be able to please email directly [email protected] and we will look further at how we can solve this issue for you. We look forward to hearing from you, Ecosa
Similar opinion? Write a review on ieatwords.com.au!
C N.South East Queensland, QLD
Wearing out after 4 washes
The pillows and bottom sheet has ‘pilled’ like the fabric has polyester in it. They have only been washed 4 times, but am outside the warranty period. Quite disappointed. Won’t buy from this company again.
Purchased in December 2021 at Ecosa for A$200.00.
2 comments
EcosaEcosa
Hi There,
We are sorry to hear about your Ecosa sheets. We appreciate your feedback on the matter and will forward this to the right team to ensure this does not repeat. ... Read more
If you have any further concerns, please contact us at [email protected] Thanks, EcosaThis is no help to those of us who have spent hundreds of dollars on your poor quality sheets and cannot get a refund because we are conveniently outside your refund period. I don’t really care which ... Read more
team you forward this to. I’d like my money back and would happily return the sheets to Ecosa.Similar opinion? Write a review on ieatwords.com.au!
Annette B.South East Queensland, QLD
- Verified purchase
Soft but Pilling not good
I brought these sheets in January 20 I put on first time without washing first, was sooo nice to sleep on. Into between time used other sheets on bed. I put them back on for the second time and the pilling in the middle of sheets started but I thought would go after washing. I sleep in satin pj's so was not expecting this. I was about to order more but noticed pilling still there now I am dissatisfied with them. But they are sooooo soft which I loved about them.
Purchased in January 2021 for A$192.00.
1 comment
EcosaEcosa
Hi Annette,
We are sorry to hear that your sheets started pilling. The Ecosa sheets are made out of 100% organic Bamboo and should not be pilling after 1 wash. ... Read more
Please reach out to us at [email protected] and we will do our best to help you out! Thanks, Ecosa.Similar opinion? Write a review on ieatwords.com.au!
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Unhappy buyerGreater Melbourne (Outer), VIC
- Verified purchase
Buyer beware
Beware of this product. I purchased a set of KS bamboo sheets via ECOSA'S website and used Pay Pal for the transaction. (Thank goodness) The sheet set I received was faulty. The elastic was breaking and not gripping when I placed it onto my bed. The sheets were also pilling after one wash. I asked for a refund. Reply was "We do not provide refunds" It is law that when a product is faulty, the consumer has the right to request a refund. They refused time and time again. I went to Pay Pal for their help to get my money back and thankfully I got a refund. Just be careful and know your rights.
Purchased in November 2021 for A$195.00.
2 comments
EcosaEcosa
Hi There,
We are sorry to hear about your Bamboo Sheets.... Read more
We thank you for your feedback. It will allow us to make improvements in the future. Thanks for giving Ecosa a try. - Ecosa.Generic reply. Should have listened and been more helpful in the first place. I have noticed there a multiple reviews prior to mine complaining about exactly the same issues that I had. So you’re not listening at all. Won’t be buying from you again.
Similar opinion? Write a review on ieatwords.com.au!
Soft at first, but quickly started to pill
I splurged to get these sheets, unfortunately they started pilling by the 2nd wash (2 weeks’ use between washing). I thought washing would help but it didn’t, and now they’re not comfortable or enjoyable to use due to obvious sensation of the pilling. I’m VERY disappointed considering the price and promised quality.
Purchased in December 2021 for A$180.00.
2 comments
EcosaEcosa
Hi Miri,
Thank you for your review. ... Read more
We are sorry to hear about your sheets pilling after the 2nd wash. If you feel as though there is an issue with the sheets you have ordered, please contact us at [email protected] and we will do the best we can to help! Thanks, EcosaI have emailed. They definitely shouldn’t be pilling so much, so quickly!
Similar opinion? Write a review on ieatwords.com.au!
Angela H.South East Queensland, QLD
Way too expensive
They have pilled. I expected better quality for the price. They pilled after one week. I have tried washing them to fix them, but to no avail. Very disappointed after paying $180
Purchased in December 2021 for A$180.00.
1 comment
EcosaEcosa
Hi Angela,
The Ecosa Sheets are of high quality and should not be pilling. ... Read more
If you believe your sheets are faulty, please contact us at [email protected] and we will do our best to remedy the issue. Thanks, EcosaSimilar opinion? Write a review on ieatwords.com.au!
Disappointed buyerGreater Melbourne (Outer), VIC
- Verified purchase
Worst pilling ever experienced on a sheet set, even worse than cheaper alternatives
Very disappointed that I have wasted my money on what I would have thought were good quality sheets (considering the price paid) only to find that they are on a par with the pilling one would experience with cheap sheets from a low quality department store. I will never purchase with e=Ecosa again. Next time I will purchase the opposition, which was the alternative company recommended to me. I went with Ecosa because of the sale they had at the time. I won't be recommending these sheets to anyone, in fact I will highly recommend against purchasing these to anyone who asks.
Purchased in June 2021 for A$384.00.
1 comment
EcosaEcosa
Hi There,
We are sorry that you experienced pilling on the Ecosa Sheets. ... Read more
They are of high quality and should not be pilling. If you feel as though the item that you have gotten may be faulty, please contact us at [email protected] and we will do all that we can to remedy the issue. Thanks, Ecosa.Similar opinion? Write a review on ieatwords.com.au!
Miss NicSouth East Queensland, QLD
- 5 reviews
- Verified purchase
Love love love...
I am in love with these sheets. They are by far the best bamboo sheets I have ever bought.. I will not be buying from anywhere else again they even out do my $330 ones from Adair’s. I HIGHLY recommended this company and there bamboo linen....... Nicole M....QLD
Purchased in January 2021.
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RJOGreater Melbourne (Inner), VIC
- 2 reviews
- Verified purchase
Beautiful sheets
This is my 4th set of these bamboo sheets, they are amazing!!!! Beautiful soft and silky. I would highly recommend.
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SMR
- 2 reviews
- Verified purchase
Stunning and fabulous
These stunning and fabulous sheets arrived only a few days after ordering online. The presentation and box was beautiful. The colour is rich and gorgeous. Bamboo is best to sleep on and feels luxurious.
Purchased in December 2021.
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SusieMetropolitan Adelaide, SA
- 2 reviews
- Verified purchase
Best sheets ever
Looking for new king size sheets so thought we would try Ecosa. They are silky, soft to sleep on and we just love them. I will be buying more Ecosa.
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BevSouth East Queensland, QLD
- 2 reviews
- Verified purchase
Sheets
Most incredible sheets I have ever purchased. Have always had only cotton or Bamboo sheets but these sheets surpass them all. Will definitely have to save and get another set. Also great service.
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SueSouthwest, VIC
- 5 reviews
- Verified purchase
Lovely pillow cases
I decided to purchase these to try when they were on sale, the pillow cases are lovely and soft, I am enjoying using them. Fast and efficient delivery too from Ecosa.
Purchased in September 2021.
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Maxine V
- 4 reviews
- Verified purchase
Dream Sleep
Oh wow I am so happy with my Bamboo Sheets they are luxurious to sleep on, so soft and easy to care for . I will buy nothing else but Bamboo from Ecosa, Fabulous Company, Great Service & Feedback. Thank you Ecosa 10 out of 10 you have made my Dreams even Sweeter ;)
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JJJPerth, WA
- 2 reviews
- Verified purchase
super soft and comfy sheets
Best sheets I have bought, not to hot in summer heat and really soft and silky. great to sleep in. I recommend them to anyone
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Mickie
- 2 reviews
- Verified purchase
We love our new bedding
We love our new bedding - It's brilliantly soft. The only reason I didn't give five stars because I can't honestly say how they will feel after a few washes. Mickie
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Tammy
- 2 reviews
- Verified purchase
Sheets
Amazing feeling, makes you want to go to bed nude just to feel these wonderfully soft sheets against your skin. Had to buy my second pair a week later, cant get enough of these sheets.
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KarreeSouth East Queensland, QLD
- 2 reviews
- Verified purchase
Best sheets ever
These are the absolute best sheets in the entire world! So soft and luxurious I already have multiple sets and have all my friends and family hooked!
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Damon
- 3 reviews
- Verified purchase
Amazing soft, silky, high quality sheets
These bamboo sheets look and feel absolutely amazing. Much softer and silkier than any cotton sheets, but without looking like shiny silk. They look and feel extremely premium. My only negative is that the black sheets are really a very dark navy blue. When placed next to any black furniture they very much look blue, not black.
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DeeSydney, NSW
- 2 reviews
- Verified purchase
The most beautiful bedding I’ve ever bought!
Aged in my early 70’s, you can imagine how many times I have bought bedding, but I can honestly say, I’ll never buy bedding from anyone else, other than Ecoso!
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Questions & Answers
mjg2308asked
I brought these sheets and a doona cover before Christmas and am waiting to use when we go into our new house.
Is there anything at all I should avoid doing so that I don't have the same problem these poor people have had ?
4 answers
Not really - I followed all care instructions provided by ecosa VERY carefully and I’ve only used the sheets 4 times. Unfortunately the product is just very poor quality, and the customer service is just as bad. I would suggest trying to see if you can return them while the packages are still unopened, if by chance they happen to be reasonable and accept the return, then go and purchase better quality products from a more reputable company.
I definitely would not ever purchase again, but hopefully you got lucky with your purchase and it lasts longer than a few uses.
Ecosa JEcosa
Bamboo can be a delicate material so should be hand washed when possible otherwise washed in a room temperate gentle machine wash using only a mild detergent.
Tara even if you follow the washing instructions to the letter you will still have problems with these sheets and when you contact customer service they will quickly blame you for the issue.
The story is that you are paying top price for very poor quality and no customer service.
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Ecosa GroupEcosa
Hi there!
So sorry to hear what happened. Definitely, this is not how we want you to start your experience with us. We would like to help you with this and provide a better solution. Can you please s... Read more
end an email to [email protected]? Please include your order number and attention the email to "Sandra".