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Reviews

2.5

36 reviews
5
(11)
4
(2)
3
(0)
2
(5)
1
(18)
  • Value for Money
    3.0 (25)
  • Product Quality
    3.2 (25)
  • Comfort
    3.3 (24)
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J.HH

J.HHSydney, NSW

Do not buy!!! - Pilling issue & poor customer service

published

Bought bamboo silk pillowcase and they pilled 2 days after use. I have contacted them and they said they do not offer refunds for faulty products - they are only offering a warranty replacement which i do not want as the product will pill again. They are refusing refund despite the product being faulty by pilling. Do not buy. Poor customer service and if you read reviews, they do not action or resolve anything.!!! BUYER BEWARE. Save yourself the trouble!



Value for Money
Product Quality
Comfort
2 comments
Ecosa
Ecosa GroupEcosa
Ecosa
EcosaEcosa
C N.

C N.South East Queensland, QLD

Wearing out after 4 washes

published

The pillows and bottom sheet has ‘pilled’ like the fabric has polyester in it. They have only been washed 4 times, but am outside the warranty period. Quite disappointed. Won’t buy from this company again.

Purchased in December 2021 at Ecosa for A$200.00.

Value for Money
Product Quality
Comfort
2 comments
Ecosa
EcosaEcosa
C N.
C N.
Annette B.

Annette B.South East Queensland, QLD

  • Verified purchase

Soft but Pilling not good

published

I brought these sheets in January 20 I put on first time without washing first, was sooo nice to sleep on. Into between time used other sheets on bed. I put them back on for the second time and the pilling in the middle of sheets started but I thought would go after washing. I sleep in satin pj's so was not expecting this. I was about to order more but noticed pilling still there now I am dissatisfied with them. But they are sooooo soft which I loved about them.

Purchased in January 2021 for A$192.00.

Value for Money
Product Quality
Comfort
1 comment
Ecosa
EcosaEcosa
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Unhappy buyer

Unhappy buyerGreater Melbourne (Outer), VIC

  • Verified purchase

Buyer beware

published

Beware of this product. I purchased a set of KS bamboo sheets via ECOSA'S website and used Pay Pal for the transaction. (Thank goodness) The sheet set I received was faulty. The elastic was breaking and not gripping when I placed it onto my bed. The sheets were also pilling after one wash. I asked for a refund. Reply was "We do not provide refunds" It is law that when a product is faulty, the consumer has the right to request a refund. They refused time and time again. I went to Pay Pal for their help to get my money back and thankfully I got a refund. Just be careful and know your rights.

Purchased in November 2021 for A$195.00.

Value for Money
Product Quality
Comfort
2 comments
Ecosa
EcosaEcosa
Unhappy buyer
Unhappy buyer

Generic reply. Should have listened and been more helpful in the first place. I have noticed there a multiple reviews prior to mine complaining about exactly the same issues that I had. So you’re not listening at all. Won’t be buying from you again.

Soft at first, but quickly started to pill

published

I splurged to get these sheets, unfortunately they started pilling by the 2nd wash (2 weeks’ use between washing). I thought washing would help but it didn’t, and now they’re not comfortable or enjoyable to use due to obvious sensation of the pilling. I’m VERY disappointed considering the price and promised quality.

Purchased in December 2021 for A$180.00.

Product Quality
Comfort
2 comments
Ecosa
EcosaEcosa
Miri
Miri

I have emailed. They definitely shouldn’t be pilling so much, so quickly!

Angela H.

Angela H.South East Queensland, QLD

Way too expensive

published

They have pilled. I expected better quality for the price. They pilled after one week. I have tried washing them to fix them, but to no avail. Very disappointed after paying $180

Purchased in December 2021 for A$180.00.

Value for Money
Product Quality
Comfort
1 comment
Ecosa
EcosaEcosa
Disappointed buyer

Disappointed buyerGreater Melbourne (Outer), VIC

  • Verified purchase

Worst pilling ever experienced on a sheet set, even worse than cheaper alternatives

published

Very disappointed that I have wasted my money on what I would have thought were good quality sheets (considering the price paid) only to find that they are on a par with the pilling one would experience with cheap sheets from a low quality department store. I will never purchase with e=Ecosa again. Next time I will purchase the opposition, which was the alternative company recommended to me. I went with Ecosa because of the sale they had at the time. I won't be recommending these sheets to anyone, in fact I will highly recommend against purchasing these to anyone who asks.

Purchased in June 2021 for A$384.00.

Value for Money
Product Quality
Comfort
1 comment
Ecosa
EcosaEcosa
Miss Nic

Miss NicSouth East Queensland, QLD

  • 5 reviews
  • Verified purchase

Love love love...

published

I am in love with these sheets. They are by far the best bamboo sheets I have ever bought.. I will not be buying from anywhere else again they even out do my $330 ones from Adair’s. I HIGHLY recommended this company and there bamboo linen....... Nicole M....QLD

Purchased in January 2021.

Value for Money
Product Quality
Comfort
RJO

RJOGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified purchase

Beautiful sheets

published

This is my 4th set of these bamboo sheets, they are amazing!!!! Beautiful soft and silky. I would highly recommend.

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Comfort
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SMR

SMR

  • 2 reviews
  • Verified purchase

Stunning and fabulous

published

These stunning and fabulous sheets arrived only a few days after ordering online. The presentation and box was beautiful. The colour is rich and gorgeous. Bamboo is best to sleep on and feels luxurious.

Purchased in December 2021.

Value for Money
Product Quality
Comfort
Susie

SusieMetropolitan Adelaide, SA

  • 2 reviews
  • Verified purchase

Best sheets ever

published

Looking for new king size sheets so thought we would try Ecosa. They are silky, soft to sleep on and we just love them. I will be buying more Ecosa.

Value for Money
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Comfort
Bev

BevSouth East Queensland, QLD

  • 2 reviews
  • Verified purchase

Sheets

published

Most incredible sheets I have ever purchased. Have always had only cotton or Bamboo sheets but these sheets surpass them all. Will definitely have to save and get another set. Also great service.

Value for Money
Product Quality
Comfort
Sue

SueSouthwest, VIC

  • 5 reviews
  • Verified purchase

Lovely pillow cases

published

I decided to purchase these to try when they were on sale, the pillow cases are lovely and soft, I am enjoying using them. Fast and efficient delivery too from Ecosa.

Purchased in September 2021.

Value for Money
Product Quality
Comfort
Maxine V

Maxine V

  • 4 reviews
  • Verified purchase

Dream Sleep

published

Oh wow I am so happy with my Bamboo Sheets they are luxurious to sleep on, so soft and easy to care for . I will buy nothing else but Bamboo from Ecosa, Fabulous Company, Great Service & Feedback. Thank you Ecosa 10 out of 10 you have made my Dreams even Sweeter ;)

Value for Money
Product Quality
Comfort
JJJ

JJJPerth, WA

  • 2 reviews
  • Verified purchase

super soft and comfy sheets

published

Best sheets I have bought, not to hot in summer heat and really soft and silky. great to sleep in. I recommend them to anyone

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Mickie

Mickie

  • 2 reviews
  • Verified purchase

We love our new bedding

published

We love our new bedding - It's brilliantly soft. The only reason I didn't give five stars because I can't honestly say how they will feel after a few washes. Mickie

Value for Money
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Comfort
Tammy

Tammy

  • 2 reviews
  • Verified purchase

Sheets

published

Amazing feeling, makes you want to go to bed nude just to feel these wonderfully soft sheets against your skin. Had to buy my second pair a week later, cant get enough of these sheets.

Value for Money
Product Quality
Karree

KarreeSouth East Queensland, QLD

  • 2 reviews
  • Verified purchase

Best sheets ever

published

These are the absolute best sheets in the entire world! So soft and luxurious I already have multiple sets and have all my friends and family hooked!

Value for Money
Product Quality
Comfort
Damon

Damon

  • 3 reviews
  • Verified purchase

Amazing soft, silky, high quality sheets

published

These bamboo sheets look and feel absolutely amazing. Much softer and silkier than any cotton sheets, but without looking like shiny silk. They look and feel extremely premium. My only negative is that the black sheets are really a very dark navy blue. When placed next to any black furniture they very much look blue, not black.

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Comfort
Dee

DeeSydney, NSW

  • 2 reviews
  • Verified purchase

The most beautiful bedding I’ve ever bought!

published

Aged in my early 70’s, you can imagine how many times I have bought bedding, but I can honestly say, I’ll never buy bedding from anyone else, other than Ecoso!

Value for Money
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Questions & Answers

mjg2308

mjg2308asked

I brought these sheets and a doona cover before Christmas and am waiting to use when we go into our new house.
Is there anything at all I should avoid doing so that I don't have the same problem these poor people have had ?

4 answers
Tara
Tara

Not really - I followed all care instructions provided by ecosa VERY carefully and I’ve only used the sheets 4 times. Unfortunately the product is just very poor quality, and the customer service is just as bad. I would suggest trying to see if you can return them while the packages are still unopened, if by chance they happen to be reasonable and accept the return, then go and purchase better quality products from a more reputable company.

I definitely would not ever purchase again, but hopefully you got lucky with your purchase and it lasts longer than a few uses.

Ecosa
Ecosa JEcosa

Bamboo can be a delicate material so should be hand washed when possible otherwise washed in a room temperate gentle machine wash using only a mild detergent.

Jo B.
Jo B.

Tara even if you follow the washing instructions to the letter you will still have problems with these sheets and when you contact customer service they will quickly blame you for the issue.
The story is that you are paying top price for very poor quality and no customer service.

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