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Reviews

4.6

296 reviews
5
(232)
4
(40)
3
(5)
2
(10)
1
(9)
  • Build Stage
    • Post-Construction (59)
    • Pre-Construction (49)
    • Mid-Construction (17)
  • Customer Service
    4.8 (99)
  • Site Admin
    4.8 (71)
  • Timeliness
    4.6 (76)
  • Structural Integrity
    4.8 (52)
  • Plumbing & Waterproofing
    4.6 (48)
  • Electrical & Lighting
    4.7 (46)
  • Flooring
    4.7 (47)
  • Transparency
    4.7 (88)
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Exemplary Customer Engagement. Builder to reckon with at all times.

published
Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Neha

NehaSydney, NSW

Perfect Journey!!

published

I don’t know from where to start!!!! It was wonderful journey from the beginning till end. We enjoyed every stage from selecting the colours till the end receiving the key
Thank you to each and every person for making our journey wonderful joanne forrest, johanna van dooran, corina nasso and rania kabbara
A big big thanks to paul doyla I can’t thank you enough for you have done for us throughout the journey the finishing was incredible once again big thanks to eden brea for making our journey smooth and amazing :)

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateApril 2020
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Charles

CharlesHunter Region, NSW

Certainly One among the Best

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2020
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Anthony

AnthonySydney, NSW

Would Build Again With Them - Bristol

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Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2020
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Pooja P.

Pooja P.Sydney, NSW

Fantastic Builder!!!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Tareaq

TareaqSydney, NSW

Awesome pre-construction customer service

published

Our experience with Eden Brae Homes has been very outstanding. Our Tender presentation was really flexible and being able to modify things that we wanted. Tanya walked us through everything since this is our first build, offering her professional opinion and going beyond to help us build the dream house that we wanted. Our Customer Service Administrator, Debbie was very exceptionally helpful after signing the building contract. She is very through and responsive. She is also very empathetic to our needs: always patiently listened to all our silly questions. All PCVs and other paperwork went through very smoothly. All in all, we had a fantastic pre-construction experience with EBH and would highly recommend to all family or friends.

Customer Service
Transparency
Build StagePre-Construction

building our family home Livingstone 26

published

We are currently about to start our build Livingstone 26

Our CSO Allysha always answers questions and emails in a prompt manner and really minimised the stresses and confusion we were facing especially as first home buyers. Her positive and helpful personality really made a massive impact on us and our build experience.

We are now at construction stage with supervisor Glenn and cannot wait for the build to start

Customer Service
Transparency
Build StagePre-Construction
Construction End DateOctober 2020
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KDR with EdenBrae

published
Build StagePost-Construction
Rachel G.

Rachel G.Sydney, NSW

Our Eden Brae experience

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Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Great Service

published

Being on a tight budget, we were happy to have been given a SMART bonus upgrade for our kitchen and bathroom.Our supervisor Jay and consultant Joanne were excellent and beyond words in their service. Inspite of the tough times endured by Australians during 2020-20-bushfires, floods, drought and the unprecedented COVID-19 attack, it is highly recommended that the build was completed timely.Though a little pricey we are happy to have Eden Brae as our builder.
Our home is indeed a dream come true!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Rajesh T.

Rajesh T.Sydney, NSW

Construction Review

published

We built Waldorf 48 with Eden Brae. Our home has just been completed. Our experience was very good during the entire process from start to finish.
Our CSA Rhyannon Thieler and Construction Supervisor David Elliot were very helpful and understanding. David in particular made this journey easy. He is very professional and easy to deal with. He took the time to explain every step in detail and managed the build very well. Quality and finish looks good, although they are few issues but all are being attended to.
We are very happy to choose Eden Brae as our builder and would not hesitate to recommend others.

Customer Service
Transparency
Timeliness
Structural Integrity
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Nick

NickSydney, NSW

  • 2 reviews

My Home Construction

published
Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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Amazing and Seamless Pre- Build Experience

published
Build StagePre-Construction
Jakey

Jakey

  • 2 reviews

The EdenBrae name stands up to its reputation

published

The EdenBrae team during the administration period have been nothing short of amazing. From our first interaction with sales all the way through to selection and finally build, the Edenbrae team have always been quick to answer queries, reply to emails in a timely fashion and honestly created the smoothest first home buying experience regardless of any red tape encountered on the journey. The ability of the entire team is of an extremely high standard and it shows through their dedication, honesty and genuine care they show toward you is refreshing.

THANK YOU EDENBRAE !

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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Vipul Patel

Vipul PatelSydney, NSW

Construction review

published

I would like to say thank you my building supervisor Jay Dunstone. since he started work on my project he always deliver quality work as well keep me inform each & every moment of my building construction. I love his dedication and enthusiasm on my project. Today i have seen my final product of house and i am amazed with work he deliver to complete my family dream house. i must give him 5+ Stars for his work

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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The reviewer stated that an incentive was offered for this review

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Carly Robinson

Carly RobinsonSydney, NSW

Fantastic Service - Jay Dunstone from Eden Brae

published

From the time that I signed the contracts right up to handover has been an amazing experience. My construction manager Jay has kept me informed and assisted beyond expectations. He has provided exceptional service during the entire build. His knowledge and co ordination has given me peace of mind throughout the entire process. I highly recommend Jay and the team at Eden Brae to anyone who is looking to build. I love my new home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Job 021439

Job 021439New South Wales

  • 2 reviews

Exceptional from A to Z

published

We recently received the keys of our new home and it was a fantastic journey.
From a holding deposit to handover, the communication, customer service and problem solving was extremely professional and accurate.
The built quality is remarkable.
Johanna and Joanne from customer service team and Georges the site supervisor were extremely helpful.
Special mention for the site supervisor here. Not just he managed the construction process extremely well, he guided us through it with many dos and donts, for example how the fencing and landscaping should be and what to watch out for which was not a part of his job.
So all and all its a great experience. They are on a bit expensive side but for a reason. You will notice the eden brae difference.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Kerry

KerrySydney, NSW

  • 2 reviews

Brilliant experience from start to finish! Job number 0023667

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Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Praveen M.

Praveen M.Sydney, NSW

Perfectly managed Excellent Build quality... Never anticipated building process would be that easy and stress free!!!!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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HRB

HRBSydney, NSW

Great experience so far

published

We are currently at the pre-construction stage. Our experience so far has been great. Ray at the sales office and Charles at tender presentation have been very helpful and patient. Kayla from admin did a great job. She was well organised and prompt in responding to our emails. All our questions were answered in a timely manner and the process was fast and hassle free. We are now just about to commence construction. Hoping to have the same great experience with the construction.

Build StagePre-Construction
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Questions & Answers

Raj

Rajasked

NSW, Norwest

I have got 357 m2 land in Schofields and looking to build double story with $270 to $310 . Any suggestions please

1 answer
Cooke F.
Cooke F.

We had a custom built home with Eden Brae due to our block size being 370s/m.
It was called a Wyndham27
Not sure if they can build or amend the sizing

Get an answer from our members and Eden Brae Homes representatives

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