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Reviewer Photos & Videos
- NSW, Norwest
- Verified customer
Exemplary Customer Engagement. Builder to reckon with at all times.
This is my second Eden Brae House and I am very pleased of the outcome. Overall, I am very happy with the build quality and workmanship. I did have few concerns during the build process, specifically the internal paint work but Eden Brae dealt with this in a very professional manner.
All staff (Eden Brae as well as the consultants that my husband and I interacted with, from the time we stepped into the Eden Brae display home centre at Elara through to build and post build completion, were very respectful, helpful, engaging, and had us (cus...Read more
tomer) at the top of their mind. There's always a favorite though and that would be Jay Dunstone, our building supervisor. I give Jay 5 stars for his exemplary performance in managing the build through to post-construction. I commend Jay's attention to detail, and going over and above his duties as a building supervisor as he dealt with rectifying issues during build and even a week after the post build. In addition to the fortnightly progress report via email, Jay also contacted us by phone in a very timely manner, of any pressing matter that he saw while overseeing the construction of the house. We were able to quickly agree on the course of action. Most of the time, the consultants are right - be it the sales person, Contract person, consultants, supervisor or others.They know what they are talking about. I sought clarification and implications of going along with their recommendation or doing nothing and was provided insights and suggestions too. I was fortunate to have consultants that did not agree with what I wanted and who politely pointed out the implications of going ahead with my choices. Thank you everyone who helped us along the way. I found that the time frame alloted for the colour selections, kitchen, electricals, plumbing was not enough. I suggest that Eden Brae stagger the consultations over a period 2 weeks and not over 2 days.Similar opinion? Write a review on ieatwords.com.au!
NehaSydney, NSW
- NSW, Norwest
- Verified customer
Perfect Journey!!
I don’t know from where to start!!!! It was wonderful journey from the beginning till end. We enjoyed every stage from selecting the colours till the end receiving the key
Thank you to each and every person for making our journey wonderful joanne forrest, johanna van dooran, corina nasso and rania kabbara
A big big thanks to paul doyla I can’t thank you enough for you have done for us throughout the journey the finishing was incredible once again big thanks to eden brea for making our journey smooth and amazing :)
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CharlesHunter Region, NSW
- NSW, Norwest
- Verified customer
Certainly One among the Best
We started our journey with EBH from Homeworld Kellyville ...we built Lincoln 35 MK3 @ Newcastle..
We did lot of research on Builders as we all do and decided to go with EBH.. Initial talks stated with Mark @ Ponds ... He was very understanding and gave us the preliminary quote which was pretty close to our final quote...Then the final Contract signed with Charles, he was very accommodative and was a good guide..
We did our selections at Norwest HOG...it’s a good place but do some homework prior to that .. DeLorenzo and PGH bricks consults w...Read more
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AnthonySydney, NSW
- NSW, Norwest
- Verified customer
Would Build Again With Them - Bristol
We couldn't be happier with our new home 6 months since completion. The house has gone above my expectations, even after two wet weather events earlier on in the year where we had the wildest weather Sydney has seen in years and everyone i knew was having water damage issues (We had no houses on either side either for any sort of protection).
We started our journey in 2018, and after considering all other builders, it eventually came down to the Bristol design which made our decision.
Sales: The sales Rep (Mark) at Marsden Park and Kellyville...Read more
was very helpful and genuine (Probably another reason we went with Eden Brae). Not pushy at all, and Tender/Contract: This process was smoother than i expected. The Tender and Contract presentation was easy going and well structured. I picked up on a few mistakes but these were fixed right away. My advice to anyone building would be to go over your plans and quote slowly with a highlighter between the Tender and Contract stage and make sure you have confirmed every detail and read every word and understand completely what has been agreed to at that point so there will be no assumptions to be made. In the end every word and line on the plan should be highlighted with notes. My feedback to Eden Brae for this stage was to provide buyers (Particularly first home buyers) some recommendations on any changes. (Just before we signed the contract the presenter said she was surprised we didn't upgrade our Alfresco doors to be higher which would be a no-brainer as we had higher ceilings but this was left out) I pointed out that this was also a missed opportunity for EBH to upsell some extras that customers might really want but never get to know about. EBH were also very generous with crediting items we didnt want (Tiles, Driveway) but could do after. This allowed us to make other upgrades that we wouldn't be able to do ourselves. The final cost was also pretty much in line with what we were shown at the Initial tender pricing.Similar opinion? Write a review on ieatwords.com.au!
Pooja P.Sydney, NSW
- NSW, Norwest
- Verified customer
Fantastic Builder!!!!
It has been the best experience with Eden Brae homes. From start to finish, it has been more than 5 star experience with them. From the initial sales process to design and handover. As this was our first time building a new home and hearing all the negative feed back from friends and family about their own poor experiences they had with other builders. We were initially very hesitant to step into the building world. I AM GLAD I made this choice and that with Eden Brae.
The quality of the house and work has been more than our expectation. Top ...Read more
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TareaqSydney, NSW
- NSW, Norwest
- Verified customer
Awesome pre-construction customer service
Our experience with Eden Brae Homes has been very outstanding. Our Tender presentation was really flexible and being able to modify things that we wanted. Tanya walked us through everything since this is our first build, offering her professional opinion and going beyond to help us build the dream house that we wanted. Our Customer Service Administrator, Debbie was very exceptionally helpful after signing the building contract. She is very through and responsive. She is also very empathetic to our needs: always patiently listened to all our silly questions. All PCVs and other paperwork went through very smoothly. All in all, we had a fantastic pre-construction experience with EBH and would highly recommend to all family or friends.
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- NSW, Norwest
- Verified customer
building our family home Livingstone 26
We are currently about to start our build Livingstone 26
Our CSO Allysha always answers questions and emails in a prompt manner and really minimised the stresses and confusion we were facing especially as first home buyers. Her positive and helpful personality really made a massive impact on us and our build experience.
We are now at construction stage with supervisor Glenn and cannot wait for the build to start
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- NSW, Norwest
- Verified customer
KDR with EdenBrae
We built Livingstone 26 and our journey started in March 2022 (tender) and we will get our keys next week.
We have lived in this neighbourhood for past 15 years and am surrounded by fantastic neighbours . So we wanted a builder that not only offers excellent customer experience, outstanding value home, quality workmanship, timely frame line but also one who is careful about KDR environmental impact on the neighbourhood. Eden Brae exceeded our expectations.
Our CSO Emily Waters answered all my emails and calls promptly. This was our first bu...Read more
ild and she patiently guided and helped us thru this journey. The smooth administrative process was all because of her. Our site supervisor Mark Vaughn provided timely updates and was quick to respond to our queries. He is indeed a speedy Gonzalez. Being a KDR in an established suburb, he responded to road and drainage issues even before my neighbours reported them to us !!!!. My feedback to EB’s management is to train tender presenters, specifically targeted for first timer clients, to be more proactive with suggestions and considerations. Externals and Basix were signed off at acceptance of tender before the first Home Options appointment. With hindsight and experience, I would have approached some build options differentlySimilar opinion? Write a review on ieatwords.com.au!
Rachel G.Sydney, NSW
- NSW, Norwest
- Verified customer
Our Eden Brae experience
We built the Wembley 24 with Eden Brae, the process took about 10 months from time of tender sign to construction completion which we were very happy about.
Our CSO Jess went above and beyond to answer all of our questions and emails and really minimised the stresses and confusion we were facing especially as first home buyers. Her positive and helpful personality really made a massive impact on us and our build experience.
Our site supervisor was Ben, he was fantastic! We weren’t able to go out to the house as much as we would of liked due t...Read more
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- NSW, Norwest
- Verified customer
Great Service
Being on a tight budget, we were happy to have been given a SMART bonus upgrade for our kitchen and bathroom.Our supervisor Jay and consultant Joanne were excellent and beyond words in their service. Inspite of the tough times endured by Australians during 2022-20-bushfires, floods, drought and the unprecedented COVID-19 attack, it is highly recommended that the build was completed timely.Though a little pricey we are happy to have Eden Brae as our builder.
Our home is indeed a dream come true!!
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Rajesh T.Sydney, NSW
- NSW, Norwest
- Verified customer
Construction Review
We built Waldorf 48 with Eden Brae. Our home has just been completed. Our experience was very good during the entire process from start to finish.
Our CSA Rhyannon Thieler and Construction Supervisor David Elliot were very helpful and understanding. David in particular made this journey easy. He is very professional and easy to deal with. He took the time to explain every step in detail and managed the build very well. Quality and finish looks good, although they are few issues but all are being attended to.
We are very happy to choose Eden Brae as our builder and would not hesitate to recommend others.
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NickSydney, NSW
- 2 reviews
- NSW, Norwest
- Verified customer
My Home Construction
Very impressed with Eden Brae's service and commitment to quality and timeliness. Pleasure working with all Eden Brae staff through the journey. I would like to give a special thanks and mention to our Customer Service Administrator Rhyannon Thieler. Rhyannon is just brilliant. She always keeps the client first and makes sure they are updated all times and consult with them through out the various phases. Very helpful and goes out of her way to help us during the ever complex construction phase. Our building supervisor Steven Gray is very profe...Read more
ssional and keeps us updated of the progress on a regular basis. We have just begun the construction phase with Steven and looking forward to completion of the project in time and providing great feedback at the end of the build.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Norwest
- Verified customer
Amazing and Seamless Pre- Build Experience
The staff at Eden Brae went above and beyond our expectations. From the moment we first walked into an Eden Brae display home to the moment we signed away at it (as first home buyers) we remained calm and informed about what was happening.
We compared inclusions and pricing with over 8 other home builders, had a budget and stayed tightly within it (considering we added heaps of extras that we don't want to do after the fact).
We were overwhelmed when told that the selections process would take 2 whole days, but with all the assitance and option...Read more
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Jakey
- 2 reviews
- NSW, Norwest
- Verified customer
The EdenBrae name stands up to its reputation
The EdenBrae team during the administration period have been nothing short of amazing. From our first interaction with sales all the way through to selection and finally build, the Edenbrae team have always been quick to answer queries, reply to emails in a timely fashion and honestly created the smoothest first home buying experience regardless of any red tape encountered on the journey. The ability of the entire team is of an extremely high standard and it shows through their dedication, honesty and genuine care they show toward you is refreshing.
THANK YOU EDENBRAE !
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Vipul PatelSydney, NSW
- NSW, Norwest
- Verified customer
Construction review
I would like to say thank you my building supervisor Jay Dunstone. since he started work on my project he always deliver quality work as well keep me inform each & every moment of my building construction. I love his dedication and enthusiasm on my project. Today i have seen my final product of house and i am amazed with work he deliver to complete my family dream house. i must give him 5+ Stars for his work
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Carly RobinsonSydney, NSW
- NSW, Norwest
- Verified customer
Fantastic Service - Jay Dunstone from Eden Brae
From the time that I signed the contracts right up to handover has been an amazing experience. My construction manager Jay has kept me informed and assisted beyond expectations. He has provided exceptional service during the entire build. His knowledge and co ordination has given me peace of mind throughout the entire process. I highly recommend Jay and the team at Eden Brae to anyone who is looking to build. I love my new home.
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Job 021439New South Wales
- 2 reviews
- NSW, Norwest
- Verified customer
Exceptional from A to Z
We recently received the keys of our new home and it was a fantastic journey.
From a holding deposit to handover, the communication, customer service and problem solving was extremely professional and accurate.
The built quality is remarkable.
Johanna and Joanne from customer service team and Georges the site supervisor were extremely helpful.
Special mention for the site supervisor here. Not just he managed the construction process extremely well, he guided us through it with many dos and donts, for example how the fencing and landscaping should be and what to watch out for which was not a part of his job.
So all and all its a great experience. They are on a bit expensive side but for a reason. You will notice the eden brae difference.
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KerrySydney, NSW
- 2 reviews
- NSW, Norwest
- Verified customer
Brilliant experience from start to finish! Job number 0023667
I can not commend Eden Brae highly enough to build with. My experience from start to finish has been brilliant. My home is now finished and it is everything I expected it to be. I couldn’t be happier. Throughout the whole process I met staff that were professional, friendly and dedicated to their job. Kayla was outstanding and assisted with every query I had and communicated extremely well the steps in the process. Ryan was phenomenal! he would keep me up to date with the build as things progressed and everything was done on time. I had very mi...Read more
nor items at PCI which is a testament to Ryan’s management and attention to detail when managing the trades. He was also extremely helpful in getting a bit of extra work done at the last minute. I can’t thank him enough for making my experience so easy and the house being better than expected! To the management of Eden Brae, your staff culture is reflected in their work which makes for a great customer experience. I will be highly recommending Eden Brae to everyone! Thank you!Similar opinion? Write a review on ieatwords.com.au!
Praveen M.Sydney, NSW
- NSW, Norwest
- Verified customer
Perfectly managed Excellent Build quality... Never anticipated building process would be that easy and stress free!!!!!
Job 0022424
We moved in to our home sweet home last week. We were expecting our handover in mid April, but quite surprised Eden considered our request for an early handover and did it a month earlier than it was initially planned. Not many builders out there can show such care towards their customers.
With our "superman supervisor" Paul Doyle, Joanne Forrest and Johanna Van Doorn from administration, everything went butter smooth from the day one. Paul made the impossible possible and his professionalism and commitment is beyond words.
I l...Read more
oved the way Eden Brae kept things straight to the point and no mucking around. Super friendly people all over and could not be more happier. Me and my wife always felt that we are in safe hands. They are patient, professional, transparent and they know what they are doing. We thought it was never going to be an easy process, but great people from Eden have proved us wrong and would definitely recommend Eden to all.Similar opinion? Write a review on ieatwords.com.au!
HRBSydney, NSW
- NSW, Norwest
- Verified customer
Great experience so far
We are currently at the pre-construction stage. Our experience so far has been great. Ray at the sales office and Charles at tender presentation have been very helpful and patient. Kayla from admin did a great job. She was well organised and prompt in responding to our emails. All our questions were answered in a timely manner and the process was fast and hassle free. We are now just about to commence construction. Hoping to have the same great experience with the construction.
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Questions & Answers
Rajasked
I have got 357 m2 land in Schofields and looking to build double story with $270 to $310 . Any suggestions please
1 answer
We had a custom built home with Eden Brae due to our block size being 370s/m.
It was called a Wyndham27
Not sure if they can build or amend the sizing
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