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Reviews

4.7

55 reviews
5
(44)
4
(8)
3
(2)
2
(0)
1
(1)
  • Build Stage
    • Post-Construction (22)
    • Pre-Construction (16)
    • Mid-Construction (2)
  • Customer Service
    4.8 (36)
  • Site Admin
    5.0 (23)
  • Timeliness
    4.7 (27)
  • Structural Integrity
    4.8 (18)
  • Plumbing & Waterproofing
    4.6 (18)
  • Electrical & Lighting
    4.6 (18)
  • Flooring
    4.8 (17)
  • Transparency
    4.7 (32)
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Awesome!

published

Our experience with Eden Brae Homes has been nothing but excellent. Our Tender stage was really smooth and being able to add things that we wanted with ease. Mandy helped us through everything as this is our first build, offering her professional opinion and going above and beyond to help us build the dream house we always wanted. Skye was very helpful after signing the building contract and all PCV went through very smoothly. Overall had a great experience with EBH and would highly recommend to all family or friends.



Customer Service
Transparency
Build StagePre-Construction
Construction End DateOctober 2020
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Awesome!

published

Eden Brae have been a pleasure to deal with. My Customer Service Administrator, Skye, has made this process very simple and always responded quickly to any questions I may have had. During my contract phase Mandy was also great to deal with over long-distance. Overall, it has been a very positive experience and I would highly recommend Eden Brae to friends and family.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateJuly 2020
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Fantastic Experience

published

Our build has been so extremely easy! Right from the start we have had amazing communication with our Customer Service Administrator Skye. She has been so helpful & we have loved having her to help us along the way. She has made this experience so relaxed for us.
Our site supervisor Jon has been great from the start too. He has been spot on with estimating all of our completion dates & has also been very helpful with keeping us updated with all the steps along the way. We feel very lucky to have had these two people from Eden Brae.
We are so happy with our home & the quality it has been built to! We would definitely use Eden Brae again in the future.



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Reanna and Murray

Reanna and MurrayHunter Region, NSW

Super friendly and transparent- Eden Brae made building our first home a breeze!!

published

From the moment we first decided to build with Eden Brae they have gone above and beyond to ensure our experience was smooth and easy! Any questions we had were answered quickly and accurately and nothing ever seemed to be too much trouble. Skye was so helpful and super organised and our construction supervisor Steve is a lovely down to earth and genuine person! Our house construction started last week and it’s so exciting to see all our plans coming together! You will not regret choosing this company to build your dream home :)

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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Jasmine And Daniel

Jasmine And DanielHunter Region, NSW

Super Supervisor

published

Our build was managed well, our questions and issues were addressed quickly and professionally by our supervisor on Vilo. Jon is friendly, easy to liaise with straight to the point. Very impressed with Jon and his team.

The build quality is excellent, my partner being a builder himself was impressed with the workmanship and finishings.

The final cost compared evenly with our estimated cost and there were no hidden extra payments, what we were estimated is what we paid.

We are very excited to move into our brand new home in the next couple of days.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Stuart

StuartHunter Region, NSW

Fantastic Experience

published

The building process was extremely smooth. Everything happened when I was told it would. Supervisor Andrew was easy to contact if needed. Quality looks terrific, the small issues we have noticed have been attended to promptly, and plans are in place to attend to other fixes. Minor issues with drainage but supervisor is organising fixes. Final cost was in line with expectation set at the beginning. Would highly recommend.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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Job 0023452

Job 0023452Hunter Region, NSW

The Easiest building company we have ever worked with

published

We are investors and it is all about managing time and money in an efficient manner for us ... eden brae did this perfectly... our site manager was very professional ... the build was to a high level even though the house was on the lower end of construction costs ... loved the fix contract .. will use them again.

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Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateDecember 2022
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George Joseph

George JosephSydney, NSW

Cant compliant. All my queries were answered in a timely manner

published

Cant compliant.
All our queries were answered in a timely manner
Justine was fantastic. Pre construction was like a breeze
We are in the process of starting our construction soon, Justine has been very helpful. All the team has given valuable guidance to help us with our selections. All our email correspondence with the team has been prompt and helpful. We are very happy with all the assistance provided .
We are greatly looking forward to our home build starting soon.

0023622

Customer Service
Transparency
Build StagePre-Construction
Steve

SteveHunter Region, NSW

Great company - Professional employees

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We picked Eden Brae after visiting a wide range of home builders in our area. From our initial meeting with their Display Home rep Matt, through tender, contract and design our experience with Eden Brae was nothing short of exceptional. Our contract manager at Thornton, Justine, was always very professional, eager to assist us with our many queries and very efficient in replying to our numerous emails and calls. I can not recommend the EN team at Thornton highly enough. We start building in the next week or so and expect the next steps of our home building process to be just as professional and enjoyable.

Customer Service
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Timeliness
Build StagePre-Construction
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Coopers

CoopersSydney, NSW

Loving our new home

published

Apart from a few stressful days through the selection and variation process with multiple copies of invoices from administration for the same work. As well as, changing of contact personal several times making the initial steps difficult.

Once our build was in the hands of our site supervisor things ran much smoother. Scott was fantastic at answering our questions and meeting us on site for inspections. He was friendly and professional making the building stage hassle free and enjoyable.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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Luke Neal

Luke NealFar West, NSW

Great service. Very helpful.

published

Review for pre-construction process:
- Service from Eden Brae has been outstanding.
- They have been very helpful in providing information at all progress points and explained all relevant information in depth.
- Eden Brae have been very prompt in responding to questions and have provided solutions in a very timely manner.
- Overall the experience has been great and would highly recommend their services.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Nicole

NicoleHunter Region, NSW

Love our house great staff, need admin improvements

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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Hughes Family

Hughes FamilyHunter Region, NSW

Excellent build, great customer service, regular prompt communication and follow up from start to finish, plus ongoing

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Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2022
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Stress Free Pre Build Experience

published

As second time home builders we were expecting a lot of the same stress we had the first time around with our previous builder. We were pleasantly surprised from the first time we walked into the display home at Thornton, we experienced no pressure sales and nothing was to much trouble. We thought things couldn't get any better, then we meet Skye. We came across our first lot of stress trying to deal with our mortgage broker and Skye was Supportive, Understanding and able to provide all information required as soon as it was needed. We cant thank Skye and the team at Eden Brae enough for getting us through to this stage, and are looking forward to the next stage ahead of us.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Jay

JayHunter Region, NSW

Excellent pre build experience

published

As first time builders it was great that we were stepped through each stage of the pre build experience..all our questions and changes were acted on and amended fast. Our estimates were accurate even with the changes we did to the initial design plan. The customer service was excellent always contactable generally via email. I recommend building with Eden Brae highly

Customer Service
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Build StagePre-Construction
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Kalvin

KalvinNew South Wales

Our first home building experience.

published
Build StagePost-Construction
Construction End DateSeptember 2022
Melissa C.

Melissa C.

  • 2 reviews

Great Experience for First Home Owners

published

Had a great experience in building our first home with Eden Brae!

Justine was kind and understanding, and was happy to answer any questions we had regarding anything pre-construction. She was easily contactable and guided us through the process to commence the build of our new home.

Our SS Scott was very accommodating and easy to deal with. He definitely helped us through the whole building process with ease. His knowledge and attention to detail was second to none.
The job was finished to a great standard, with only a couple of defects needing to be fixed after handover. Overall, very happy with the entire building process from start to end.

Cannot recommend Eden Brae enough, and we love our new home!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2022
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Jacqueline H.

Jacqueline H.Hunter Region, NSW

The support I received from the Thornton EB team was fantastic. I love the house design and am so happy here.

published

My project manager communicated with me and was active in ensuring my build happened as smoothly and quickly as possible.
There was one major fault a truss that was cracked through and other small issues.
I am fully confident that I can trust EB and Andrew my project manager to ensure repairs or replacements are handled as they should be. I understand that there will always be some post build adjustments required.
More expensive but this was not due to Eden Brae but rather the City Council who made things very difficult. Without EB support it would have been horrible.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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Great experience

published

Had a Great experience dealing with jon From start to finish he was very professional and knowledgeable throughout the entire process. everything from site visits to email updates were easy and stress free. The job was finished to a good standard and Any issues that were found were quickly fixed and without hassle.
All round a fantastic job.

Build StagePost-Construction
HomeBuild1

HomeBuild1Hunter Region, NSW

Pre Construction of London 22

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We first visited HomeWorld on 28 April and five months later we are about to start construction.

Braden at HomeWorld was extremely personable and one of the reasons we went with EB. Everyone has been very helpful and professional - Mandy, Anita and team at Home Options. Skye, our Customer Service Administrator, always replied quickly to my emails and patiently answered my questions. I had never been through this process before so it can be confusing.

Don't be afraid to ask questions and make sure you understand everything completely. Note that details for Knock Down/Rebuilds are different to packages on an estate.

So far, so good, look forward to next stage!!

Customer Service
Transparency
Build StagePre-Construction
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