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- NSW, Thornton
- Verified customer
Awesome!
Our experience with Eden Brae Homes has been nothing but excellent. Our Tender stage was really smooth and being able to add things that we wanted with ease. Mandy helped us through everything as this is our first build, offering her professional opinion and going above and beyond to help us build the dream house we always wanted. Skye was very helpful after signing the building contract and all PCV went through very smoothly. Overall had a great experience with EBH and would highly recommend to all family or friends.
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- NSW, Thornton
- Verified customer
Awesome!
Eden Brae have been a pleasure to deal with. My Customer Service Administrator, Skye, has made this process very simple and always responded quickly to any questions I may have had. During my contract phase Mandy was also great to deal with over long-distance. Overall, it has been a very positive experience and I would highly recommend Eden Brae to friends and family.
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- NSW, Thornton
- Verified customer
Fantastic Experience
Our build has been so extremely easy! Right from the start we have had amazing communication with our Customer Service Administrator Skye. She has been so helpful & we have loved having her to help us along the way. She has made this experience so relaxed for us.
Our site supervisor Jon has been great from the start too. He has been spot on with estimating all of our completion dates & has also been very helpful with keeping us updated with all the steps along the way. We feel very lucky to have had these two people from Eden Brae.
We are so happy with our home & the quality it has been built to! We would definitely use Eden Brae again in the future.
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Reanna and MurrayHunter Region, NSW
- NSW, Thornton
- Verified customer
Super friendly and transparent- Eden Brae made building our first home a breeze!!
From the moment we first decided to build with Eden Brae they have gone above and beyond to ensure our experience was smooth and easy! Any questions we had were answered quickly and accurately and nothing ever seemed to be too much trouble. Skye was so helpful and super organised and our construction supervisor Steve is a lovely down to earth and genuine person! Our house construction started last week and it’s so exciting to see all our plans coming together! You will not regret choosing this company to build your dream home :)
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Jasmine And DanielHunter Region, NSW
- NSW, Thornton
- Verified customer
Super Supervisor
Our build was managed well, our questions and issues were addressed quickly and professionally by our supervisor on Vilo. Jon is friendly, easy to liaise with straight to the point. Very impressed with Jon and his team.
The build quality is excellent, my partner being a builder himself was impressed with the workmanship and finishings.
The final cost compared evenly with our estimated cost and there were no hidden extra payments, what we were estimated is what we paid.
We are very excited to move into our brand new home in the next couple of days.
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StuartHunter Region, NSW
- NSW, Thornton
- Verified customer
Fantastic Experience
The building process was extremely smooth. Everything happened when I was told it would. Supervisor Andrew was easy to contact if needed. Quality looks terrific, the small issues we have noticed have been attended to promptly, and plans are in place to attend to other fixes. Minor issues with drainage but supervisor is organising fixes. Final cost was in line with expectation set at the beginning. Would highly recommend.
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Job 0023452Hunter Region, NSW
- NSW, Thornton
- Verified customer
The Easiest building company we have ever worked with
We are investors and it is all about managing time and money in an efficient manner for us ... eden brae did this perfectly... our site manager was very professional ... the build was to a high level even though the house was on the lower end of construction costs ... loved the fix contract .. will use them again.
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George JosephSydney, NSW
- NSW, Thornton
- Verified customer
Cant compliant. All my queries were answered in a timely manner
Cant compliant.
All our queries were answered in a timely manner
Justine was fantastic. Pre construction was like a breeze
We are in the process of starting our construction soon, Justine has been very helpful. All the team has given valuable guidance to help us with our selections. All our email correspondence with the team has been prompt and helpful. We are very happy with all the assistance provided .
We are greatly looking forward to our home build starting soon.
0023622
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SteveHunter Region, NSW
- NSW, Thornton
- Verified customer
Great company - Professional employees
We picked Eden Brae after visiting a wide range of home builders in our area. From our initial meeting with their Display Home rep Matt, through tender, contract and design our experience with Eden Brae was nothing short of exceptional. Our contract manager at Thornton, Justine, was always very professional, eager to assist us with our many queries and very efficient in replying to our numerous emails and calls. I can not recommend the EN team at Thornton highly enough. We start building in the next week or so and expect the next steps of our home building process to be just as professional and enjoyable.
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CoopersSydney, NSW
- NSW, Thornton
- Verified customer
Loving our new home
Apart from a few stressful days through the selection and variation process with multiple copies of invoices from administration for the same work. As well as, changing of contact personal several times making the initial steps difficult.
Once our build was in the hands of our site supervisor things ran much smoother. Scott was fantastic at answering our questions and meeting us on site for inspections. He was friendly and professional making the building stage hassle free and enjoyable.
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Luke NealFar West, NSW
- NSW, Thornton
- Verified customer
Great service. Very helpful.
Review for pre-construction process:
- Service from Eden Brae has been outstanding.
- They have been very helpful in providing information at all progress points and explained all relevant information in depth.
- Eden Brae have been very prompt in responding to questions and have provided solutions in a very timely manner.
- Overall the experience has been great and would highly recommend their services.
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NicoleHunter Region, NSW
- NSW, Thornton
- Verified customer
Love our house great staff, need admin improvements
Initially a great process we wanted a total price based on the house we wanted and the inclusions and [name removed] was very helpful in giving this to us when other builders would dance around it.
As we got through the process things became harder and harder as paperwork became hard to deal with and wording was not specific so items would be excluded and management would add fees and charges as wording was not specific.
Home galleries was also painful because you are dealing with 4 different people Anita was extremely helpful with color sel...Read more
ections. Had issues with electrical, kitchens and plumbing as they were poor in communication. Through it all I have to commend [name removed] our site manager on his patience and assistance with sorting out things that management would be painful and stubborn to deal with or overlook due to poor administration by home gallery. I also have to commend [name removed] on her patience, understanding and kindness throughout the process.Similar opinion? Write a review on ieatwords.com.au!
Hughes FamilyHunter Region, NSW
- NSW, Thornton
- Verified customer
Excellent build, great customer service, regular prompt communication and follow up from start to finish, plus ongoing
From initial enquiries, Sales Consultant, Customer Service Advisor, Construction Supervisor, Thornton Supacentre, our experience has been a very positive one, of our first build of our long-awaited family home, which we built with Connect.
Throughout the process, all questions, enquiries and concerns were dealt with, answered, followed up on promptly and regular updates received in a highly professional manner by all.
Connect Build, 'locked in price' with a 'Post Contract Variation' (PCV) of our Kew 27 home, was a completely finished home wit...Read more
h an excellent layout, the option to choose a pre-designed palate, with alarm, fencing and landscaping, all completed, which made our experience a less stressful one to fit in with our extremely busy lives. Prompt action was also taken after an unforeseen and unexpected issue which arose during our move, to follow up with one of the contractors to initiate their contact with us to rectify a fault. Will continue to liaise and communicate with Eden Brae until repaired and finalised. Should we ever be in a position to build again in the future, Eden Brae would be at the top of our list of builders, especially after researching other builders but now having had the experience we have had, other builders would have a lot to compete with. Highly recommended to anyone looking to choose the right builder and layout of home.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Thornton
- Verified customer
Stress Free Pre Build Experience
As second time home builders we were expecting a lot of the same stress we had the first time around with our previous builder. We were pleasantly surprised from the first time we walked into the display home at Thornton, we experienced no pressure sales and nothing was to much trouble. We thought things couldn't get any better, then we meet Skye. We came across our first lot of stress trying to deal with our mortgage broker and Skye was Supportive, Understanding and able to provide all information required as soon as it was needed. We cant thank Skye and the team at Eden Brae enough for getting us through to this stage, and are looking forward to the next stage ahead of us.
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JayHunter Region, NSW
- NSW, Thornton
- Verified customer
Excellent pre build experience
As first time builders it was great that we were stepped through each stage of the pre build experience..all our questions and changes were acted on and amended fast. Our estimates were accurate even with the changes we did to the initial design plan. The customer service was excellent always contactable generally via email. I recommend building with Eden Brae highly
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KalvinNew South Wales
- NSW, Thornton
- Verified customer
Our first home building experience.
After looking around at a number of different designs it came to a choice of 2 designs from different builders. We choose to go with the Eden Brae design. The experience from the sales process through to signing the contract was smooth and pretty simple - even for first timers. Once the build started out site supervisor was great. Things happened as he said they would and he ensured the individual trades did their jobs well. During the process he sent us pictures of the major stages which was very helpful and gave us some conne...Read more
ction to the process. The quality of the finished project certainly met our expectations. We are very happy customers - no stress process from Sales, admin and site supervision. I would recommend Eden Brae to others who are building a new home.Similar opinion? Write a review on ieatwords.com.au!
Melissa C.
- 2 reviews
- NSW, Thornton
- Verified customer
Great Experience for First Home Owners
Had a great experience in building our first home with Eden Brae!
Justine was kind and understanding, and was happy to answer any questions we had regarding anything pre-construction. She was easily contactable and guided us through the process to commence the build of our new home.
Our SS Scott was very accommodating and easy to deal with. He definitely helped us through the whole building process with ease. His knowledge and attention to detail was second to none.
The job was finished to a great standard, with only a couple of defects needing to be fixed after handover. Overall, very happy with the entire building process from start to end.
Cannot recommend Eden Brae enough, and we love our new home!
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Jacqueline H.Hunter Region, NSW
- NSW, Thornton
- Verified customer
The support I received from the Thornton EB team was fantastic. I love the house design and am so happy here.
My project manager communicated with me and was active in ensuring my build happened as smoothly and quickly as possible.
There was one major fault a truss that was cracked through and other small issues.
I am fully confident that I can trust EB and Andrew my project manager to ensure repairs or replacements are handled as they should be. I understand that there will always be some post build adjustments required.
More expensive but this was not due to Eden Brae but rather the City Council who made things very difficult. Without EB support it would have been horrible.
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- NSW, Thornton
- Verified customer
Great experience
Had a Great experience dealing with jon From start to finish he was very professional and knowledgeable throughout the entire process. everything from site visits to email updates were easy and stress free. The job was finished to a good standard and Any issues that were found were quickly fixed and without hassle.
All round a fantastic job.
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HomeBuild1Hunter Region, NSW
- NSW, Thornton
- Verified customer
Pre Construction of London 22
We first visited HomeWorld on 28 April and five months later we are about to start construction.
Braden at HomeWorld was extremely personable and one of the reasons we went with EB. Everyone has been very helpful and professional - Mandy, Anita and team at Home Options. Skye, our Customer Service Administrator, always replied quickly to my emails and patiently answered my questions. I had never been through this process before so it can be confusing.
Don't be afraid to ask questions and make sure you understand everything completely. Note that details for Knock Down/Rebuilds are different to packages on an estate.
So far, so good, look forward to next stage!!
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