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Fantastic customer service!
Attempted to order a donut bouquet online however was not able to process it to the delivery address I needed via online process.
Spoke with Jemma via the online chat who was incredibly helpful, contacted me via phone and processed the order for me.
Cannot speak highly enough of this company. Doing a fantastic job with great service in incredibly difficult and testing times.
Thank you for your help!
1 comment
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FantasticPerth, WA
- Verified customer
Excellent service
I requested an order for same day delivery at 1.47pm and it was delivered by 4.30pm that same afternoon. Kudos to all the Edible Blooms customer support staff - fantastic service, couldn't be happier.
1 comment
Edible B.Edible Blooms
WOW! Thank you so much! Feedback like this lights us up ;) We are so happy that the gift was well received. Regards, Jemma
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Mohan P.Sydney, NSW
Excellent Service
I ordered a Large "Strawberry Classic Heaven" for my daughter's birthday and wanted to collect personally rather than have it delivered. I needed help to do this and went to the online chat function and was given superb service. The website is user-friendly as it is but with Jemma's help for the "outside the box" request, the experience was very pleasant and painless.
1 comment
Edible B.Edible Blooms
Hi Mohan, This is such a lovely review, thank you! We hope your daughter loves her surprise (you'be chosen a delicious gift!). We hope she has a brilliant birthday! :) Regards, Jemma
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BubMetropolitan Adelaide, SA
- Verified customer
WOW great service and my friend loved it
I thought I would surprise my friend for her birthday, typically I left it to the last minute to organise something trying to book the day before the special occasion. The Edible team member was so helpful, for someone like me unable to make a decision, they helped make it easy. It arrived on time and was just perfect, she loved it. Thanks for making it so easy to surprise my friend with something that totally WOW'd her. The chocolates tasted delicious too.
1 comment
Edible B.Edible Blooms
Thanks Bub! We love hearing how easy it was to organise a gift - especially last minute! That's our specialty :) Glad she loved it! Regards, Jemma
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M BakerSouthern and Hills, SA
Excellent product. Excellent service.
My friend loved the donuts. She was thrilled to receive the gift. She showed her neighbours when it arrived and hasn’t stopped talking about it. It was delivered on time. I would certainly use this service again.
1 comment
Edible B.Edible Blooms
Our donuts are DELICIOUS - they make an incredible impression. Thanks for your review! Regards, Jemma
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PauletteMetropolitan Adelaide, SA
Delivery of Happiness
Sending an Edible Bloom is the best way to brighten someone's day. The detail in the packaging, card, personalised messaging and of course the actual gift itself always delivers above expectations.
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alibox7Sydney, NSW
- Verified customer
Same day delivery didn’t turn up
I paid additional money for guaranteed same day delivery and package never turned up. I would not recommend using Edible Blooms as they aren’t a reliable service. Unfortunately their terms don’t provide a refund if the package doesn’t arrive on time.
3 comments
Edible B.Edible Blooms
Hi alibox7,
We use a range of couriers, depending on the shipping option chosen at time of purchase.
Our guarantee delivery option is with a special courier to ensure it arrives same-day.... Read more
Hi Jemma,
I would suggest looking into your courier as the only reason I booked through your company is because you guaranteed delivery before 5pm which didn’t happen.
Edible B.Edible Blooms
Thanks alibox7, you're right. The responsibility is on us to ensure our network of couriers are able to handle the amount of orders we process on this date. This past Valentine's Day we were informed ... Read more
quite late in this day this wasn't the case. We have learned from this and will continue to update our processes, network and team to do delivery the very best we can. Again, I really appreciate your response and time. Regards, JemmaSimilar opinion? Write a review on ieatwords.com.au!
DaveSydney, NSW
- 2 reviews
- Verified customer
Not Good Enough, Extremely Disappointing
After sending flowers to my girlfriend on Valentine’s Day for many years with no problem I thought I would try something different and gave Edible Blooms a go.
I should have been forewarned when their website would let me book a delivery for the 14th, I was booking on the 10th so plenty of time.
So I went in to their outlet in Alexandria on the 11th to arrange it, still plenty of time. The lady at reception was great and was very helpful with my order and assured me that because it was going to a work address it would definitely be delivered be...Read more
3 comments
Edible B.Edible Blooms
Hi Dave,
Thank you so much for your feedback. Not only does it help us improve; it helps us to manage relationships with our courier network, which our Operations Manager does. This example is very he... Read more
Thanks for the reply Jemma.
The moment has well and truly passed.
Dave
Edible B.Edible Blooms
I'm sorry, Dave. Thank you for acknowledging my reply, If there's anyway I can help in future, please let me know. Regards, Jemma
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HelenWheelsMetropolitan Adelaide, SA
A beautiful gift in a time of sadness
It was a beautiful arrangement to send love & sympathy in a time of grief. I would certainly use your service again, hopefully next in happier times. Thanks for your prompt delivery also.
1 comment
Edible B.Edible Blooms
Thanks for taking the time to share your feedback, HelenWheels. We are proud to to make sending gifts easier and are pleased that your gift had a positive effect during a difficult time. Regards, Jemma
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The reviewer stated that an incentive was offered for this review
Find out how Edible Blooms compares to other Online Shops
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Delivery and customer service poor
Ordered what I presumed was next day delivery (as it seemed to indicate on the website) and website accepted my preferred delivery date.
After order, i was notified by australia post it will take 3 business days to deliver - as it was being shipped by Perth (we are in NSW).
After contacting customer service, was informed my interpretation of the website is incorrect and it says once hovering over next day delivery can be 1-3 business days - even when the person on the phone agreed this can be misleading.
While this may not seem like a big dea...Read more
l, we are out of town for 3 weeks now, and cannot be available to accept delivery - and it was too late to re-direct, so currently item (chocolates) are sitting on our step in the sun for 3 weeks. Great way to waste $180 and miss a birthday surprise. No compassion, even when they agreed website can be misleading. I have ordered 2 times before, I will not order again.1 comment
Edible B.Edible Blooms
Hi Josh,
Our shipping options differ depending on the delivery locations and the couriers available for that area. Some locations in Australia are outside of the delivery zones for same-day couriers a... Read more
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Terrible Service
Monday Morning 11/2
Ordered $120 worth of bouquet for delivery anytime on the 13/2 in order to beat the Valentines rush.
10pm Thursday 13/2
received an email saying delivery complete
asked my giftee if they liked their gift. no gift delivered.
Sent an email to the edible blooms office.
Friday 9am
Speak with customer service, was told Id get a call back.
Friday 11am
Called the office back, discovered the parcel was damaged, was told there were no new delivery slots available....Read more
1 comment
Edible B.Edible Blooms
Hi Jess,
This is awful - I am so sorry to read the above review. Thank you for posting this in a way that helps us diagnose issues and improve our internal services, as well as our operations and cour... Read more
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ChrisSydney Surrounds, NSW
Terrible customer service
I ordered a week in advance a deluxe chocolate bouquet to be delivered for a birthday as a surprise and paid through PayPal. 3 days prior to the delivery date, I had to email you to ensure they received the order as I didn't t hear from them at all whether they received the order. On the day of delivery, I received a msg confirming delivery. Only to find out that's not TRUE. AFTER numerous phone calls, it turns out the courier drops it off at the Post Office and that's their policy! The person I spoke to customer service from edible bloom and ...Read more
couldn't believe how rude they were. They said they use a third party courier and it's not their problem as their job is done! It's not up to them to know their courier's policy in certain areas. And the message I received confirming delivery is automated and it means nothing? I was completely shocked by the attitude and disgusted of this company and the way they operated! After 2 hours of chasing this up, they refused to do anything to ensure the product is delivered to the address it was suppose. This was sent to someone who cannot leave the house for medical reasons to go chase the post office! They lost a customer for sure.1 comment
Edible B.Edible Blooms
Hi Chris,
Thank you for your feedback. We use a range of couriers, depending on the delivery location. There are a small number of towns or regional areas have agreements with the local post offices r... Read more
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Smiles all round!
I ordered the chocolate-covered strawberries and a bottle of bubbly for a friend and she loved it! Easy online ordering portal and the delivery was made within a few hours (paid extra for same-day delivery). The ice packs were a great touch to keep the gift of goodies cool and ensured they lasted the whole day inside an office. Have used Edible Blooms in the past and will continue to do so :) Thanks guys!
1 comment
Edible B.Edible Blooms
Thanks Harshada!
We love to hear how easy and convenient it was to send a beautiful surprise to your friend (and, how lovely you are for arranging this!). You're awesome!
Regards,
Jemma
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Helen HirstSouth East Queensland, QLD
- 13 reviews
- 1 like
- Verified customer
Edible Blooms are amazing
I was looking for my husband's birthday gift, and decided to order him an Edible Blooms gift basket. I ordered the Chivis Regal and chocolates with ice bucket.
It arrived overnight on the day I asked for, and was beautifully presented with gift card and ribbon. He loved it. Great choices on their site, and the payment option including Afterpay is great.
I will use Edible Blooms whenever I'm looking for a special gift.
1 comment
Edible B.Edible Blooms
Thanks Helen!
Sending incredible gifts should be seamless and easy.
Thank you for trusting Edible Blooms to help send a smile to your husband for his birthday. We're glad he loved it!... Read more
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Fantastic product and follow up
I emailed Edible Blooms to try change the delivery status so that the item could be left unattended. While I didn’t hear from anyone by phone or email in the initial first 24 hours, I was contacted on the morning of delivery and assured that it would be amended.
The item was delivered in perfect condition by a wonderful driver - my father in law Is unwell with mobility issues, and when he stepped outside to collect it, the delivery driver came back down the driveway to pick it up off the floor to give to him to save him bending over!
1 comment
Edible B.Edible Blooms
Thank you for your honest and thoughtful review, Grace.
We are a small business and we try our best to help all our customers as quickly as possible. We're so glad this gift was well received and appr... Read more
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CassandraPerth, WA
- 2 reviews
Never disappointed
I love every order I’ve had from Edible Blooms, the ice packs are a great idea especially over summer here in Perth. The donuts I recently ordered were fresh and tasty! 11/10 would order again.
1 comment
Edible B.Edible Blooms
Thanks Cassandra!
We appreciate you taking the time to review us. We try our best to have an easy and seamless gifting process; with delicious and innovative gift options!
Regards,... Read more
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Bee of BrisbaneSouth East Queensland, QLD
Great service and excellent product
We had a complex corporate order which was going to multiple sites with different products.
Amelia from Edible Blooms was really helpful and always accommodating throughout the whole process.
It saved us time and money.
We were very happy with the service and product.
1 comment
Edible B.Edible Blooms
Thank you, Bee.
Amelia is a super-star and has been part of our EB family for a decade! I'll be sure to pass on your wonderful comments. Thank you for your lovely review.
Regards,
Jemma
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NisaGreater Melbourne (Outer), VIC
Perfect birthday gift for my partner!
Very happy with the gift I received today for my partner. He absolutely loved it for his birthday and I’ll be definitely ordering again many times for other friends and family! Great quality and was even better in real life than in the picture. I highly recommend them
1 comment
Edible B.Edible Blooms
Thanks Nisa!
We're so glad that your partner loved the gift you chose.
Spreading smiles through gorgeous gifts lights us up inside!... Read more
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valmarCentral West, NSW
- 3 reviews
Made my anniversary
The ordering was so ease, and I enjoyed the chocolates they were delivered on the right day .The ice block kept them cool, especially in this hot weather . No signs of melting
Extra. Special was the holders thatI have used and put glass prisms in the 30cm fit perfectly now I have a wonderful reminder of my chocolate bouquet
Val
1 comment
Edible B.Edible Blooms
Hi valmar,
We love that you've reused the bloom holders to make something special. This is inspiring!
Thank you for your lovely review!... Read more
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KatGreater Melbourne (Metropolitan), VIC
Classic Strawberry Heaven (large)
He team
I would like to provide you with feedback from my colleagues, that were lucky enough to receive this bloom as a gift from me.
- best tasting strawberry I have ever eaten!
- the chocolate dipped strawberries looked beautiful and tasted like a delicious dessert.
- the bloom was so beautiful, no-one wanted to be the first to take a treat, for fear of ruining it.
Thank you so much x
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Questions & Answers
Iris lukasked
Do you deliver to south Adelaide flight training school ?
1 answer
Yes we can do a point to point delivery - please choose the same day delivery option at checkout.
Sze M.asked
Do you hand delivery to south Adelaide Parafield airport training school ?
Franasked
Where the hell is my order?
Ordered yesterday at 8.00am
Still not delivered today. Sydney metro.
Order A10556159
Already not happy that strawberries could not be delivered to this Sydney metro address but now it seems as if nothing can. Note interested in excuses. I want an immediate refund.
No answers
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Edible B.Edible Blooms
Thanks Naomi! We're thrilled we could arrange a special courier for that area. The gift you chose was gorgeous and we hope it is enjoyed with big smiles! Regards, Jemma