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17 questions from our users

K.R. and H

K.R. and Hasked

EHE5267SA (Stainless Steel)

Have loved this fridge. Have had it maybe 12-24 months. The freezer draw has stopped sliding well, on & off for about 6 months, and now won’t seal properly. Anyone else?!!! (Also lesser issue but anyone found easy access to water filter replacements?) TIA. cheers kiera

No answers
Christie Vas

Christie Vasasked

EHE5267SA (Stainless Steel)

How often does this fridge produce ice? We connected the fridge last night, ice feature is on but has not quite filled the bottom layer of the tray. I would have expected more ice within 24hours

No answers
AnneRavo

AnneRavoasked

EHE5267SA (Stainless Steel)

My icemaker has slowed down and eventually stopped producing ice. I have turned it on and off at the internal ice control but it is still not working. Please help with any other trouble shooting before i have to schedule a service call.

No answers
Anh H.

Anh H.asked

524L French Door

Hi, my water dispenser has stopped working. Anybody has the same problem?

1 answer
David M.
David M.

Mine has not stopped, but the 'switch' is not reliable (and never really has been). Sometimes I have to press the 'tongue' on different angles to make it trigger. If you are still in the warranty period, I strongly recommend getting it fixed, as it will be an ongoing problem (as are many things with this poorly built fridge)

Miss Wright

Miss Wrightasked

524L French Door

Our fridge is just not cold enough. We have reduced the fridge setting to 1 however it is still not cold enough. This fridge has already been replaced once.
Does anyone have any suggestions?

1 answer
Happy Customer
Happy Customer

I would be contacting the supplier,
But no problems with our one.

Anna

Annaasked

524L French Door

where is it made?

No answers
Lisa S

Lisa Sasked

EHE5267SA (Stainless Steel)

We have had our fridge for almost 2 years and we are very happy with it overall. The one problem that has been very frustrating is that the stainless steel doors are showing more and more dents that are not a result of rough use....we are two seniors...no children. Many of them actually follow the outline of the internal door shelves and really spoil the look of the fridge. They just seem to appear over time starting soon after we bought it and due to the position of the fridge in the kitchen every single one stands out. It looks like the fridge doors have been under pressure. It makes me question the quality of the stainless steel used!! What could be the cause of this deterioration and has anyone else had this problem. Also what can be done about it? We take pride in our home and this really is frustrating....the new fridge was part of a kitchen make over!!!!

No answers
fred

fredasked

EHE5267SA (Stainless Steel)

need the part no for internal water filter, any help?

No answers
belinda.arena

belinda.arenaasked

EHE5267SA (Stainless Steel)

Does the water dispense cold fridge water or just cool water?

1 answer
Avinash Singh
Avinash Singh

To the best of my knowledge the water intake runs thru the cabinet and gets cooled. Its cool drinkable water, same temp like you get from a water cooler/bubbler. However it will not be as cold, if you were to put a water bottle in the fridge overnight.

Mary C

Mary Casked

EHE5267SA (Stainless Steel)

We have loved this fridge.
I am hoping you can help with the problem? We have had the ice maker in our fridge slow in making the amount of ice. This has happened in the last week.
Mary

No answers
John

Johnasked

EHE5267SA (Stainless Steel)

I installed my fridge but after connecting the water tube to the connection at the back of the fridge I am not getting any water out at the front outlet . Can you advise?

3 answers
Avinash Singh
Avinash Singh

First check the water outlet you have connected to, for any blockage/pressure issues.
Secondly press the water dispenser lever on the fridge repeatedly to allow air to pass through which might be creating an 'air lock' in the tube.
Even with me it took a few attempts for the water to come thru as the tube orifice is very small.
Cheers,
Avi

Mel C
Mel C

Ensure tap is on, filter is fit properly, hold down and make sure the noise of the dispenser is working. Also give them a call as they are suoer helpful.

John
John

Thanks I tried these, but I will try again and see how I go..( model I have has an internal filter.

PHIL CARROLL

PHIL CARROLLasked

EHE5267SA (Stainless Steel)

Just had this fridge installed today and have followed all the instructions with regard to the water dispenser. Ice maker is turned off. Water dispenser continues to drip. Any help?

1 answer
Suzanne
Suzanne

Had no problem with this at all. Call Electrolux
Sorry couldn’t be more helpful

Steve Little

Steve Littleasked

EHE5267SA (Stainless Steel)

To be clear, does it dispense ice cubes straight out of the front? Or do you have to open the door to get ice? TIA

5 answers

The ice maker which you can turn on or off at the internal control display dispenses the ice cubes into a purpose ice container located inside the freezer section in the upper left hand side. So you have to open the freezer drawer to access the ice container. Ice cubes are nicely sized and will be filled in two to three days you can hear the ice cubes falling into the container three or four at a time at regular intervals. Works very well and comes with a small plastic scoop. If required the ice container can be removed.

BIG BOY
BIG BOY

Steve, Patrick has answered your question quite succinctly. Our previous fridge was a GE with a door dispenser for ice and water which was good, however, I had some trouble with the ice cubes mounting up and unclogging them was quite difficult. With the Electrolux, you can choose the size of the ice cubes and they are replenished very quickly. It is not any bother to open the freezer drawer and remove the ice cubes when you require them.

Steve Little
Steve Little

Thanks for the responses. Funny that I too have the GE with front dispenser. Its a tough decision whether I upgrade or persist with the GE which works very well except when it breaks down. Thanks again.

bella_bee

bella_beeasked

EHE5267SA (Stainless Steel)

Do you need to open both doors in order to access the crisper compartment?

3 answers

Hi Bella
Yes to access either the sliding crisper or the dairy/cold meat sliding drawer both doors need to be fully open in order to open drawers to their full open position.

bella_bee
bella_bee

Thank you!

BIG BOY
BIG BOY

Yes, however, if you remember where you place your most used items then you can open each door separately, except when accessing the two bottom compartments. Regards Big Boy

Ross

Rossasked

EHE5267SA (Stainless Steel)

Can you have one side up against a wall, and still able to get to the drawers satisfactorily?

1 answer
David
David

I would say no, unless you had it maybe a good 30cm or so away from the wall. You need to be able to open the doors significantly more than 90 degrees to access the drawers in the fridge section.
The other alternative would be the non French door model, with the door opening away from the wall.

Micky

Mickyasked

EHE5267SA (Stainless Steel)

How do I use the ice despenser on French door bottom mount EHE5267SA
I have connected the water but I can't see where or how the ice maker is used.

1 answer
David
David

The ice maker is totally automatic. As long as the water is on, and ice and water "enabled" on the control panel, and ice tray in place, it just works automatically.
(It will take overnight or so when the fridge is first turned on.)

Mrb

Mrbasked

EHE5267SA (Stainless Steel)

How deep is your space for your fridge? -and do you find the 780mm depth okay? I am Considering buying this fridge but much deeper than the fisher and paykel and worried it will 'stick out' too much.

2 answers
David
David

Our fridge recess is exactly 61cm deep by 87cm wide.

The width is perfect- with the recomended gap for ventilation.
It would be good if our recess was a little deeper- but works fine as is.
The depth means that with the required ventilation gap at the back, our fridge sticks out significantly but we don't find it to be a problem, though perhaps it would depending on your kitchen layout. (Our fridge is at one end of the rectangular kitchen, with pantries on each side.)
There should be a gap of about 50mm at the back for ventilation, which we have.

PS
We still love the fridge at this stage, and measured power use is right on spec at about 1kwh per day, which is brilliant.

salvatoret
salvatoret

I was worried about depth, but decided to go with the Electrolux, and it turned out for the best. My recess is 690mm deep, and I realised that I don't want the front of the door to line up with that, since then I won't be able to open the door more than 90degrees. I want the whole door to be outside of the recess so when it opens more than 90degrees, it doesn't hit the wall/cupboard next to it (820mm wide recess). That might not be as much of an issue for you if your recess is wider than mine though.

I measured from the back of the cabinet to the front of the cabinet (before the door and seal) Electrolux 66cm, F&P 59.5cm. Doors and seals Electrolux 7cm, F&P 6cm. Handles Electrolux 5cm, F&P 4cm. Total Electrolux 78cm, F&P 69.5cm.

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