17 questions from our users
Have loved this fridge. Have had it maybe 12-24 months. The freezer draw has stopped sliding well, on & off for about 6 months, and now won’t seal properly. Anyone else?!!! (Also lesser issue but anyone found easy access to water filter replacements?) TIA. cheers kiera
How often does this fridge produce ice? We connected the fridge last night, ice feature is on but has not quite filled the bottom layer of the tray. I would have expected more ice within 24hours
My icemaker has slowed down and eventually stopped producing ice. I have turned it on and off at the internal ice control but it is still not working. Please help with any other trouble shooting before i have to schedule a service call.
Hi, my water dispenser has stopped working. Anybody has the same problem?
Mine has not stopped, but the 'switch' is not reliable (and never really has been). Sometimes I have to press the 'tongue' on different angles to make it trigger. If you are still in the warranty period, I strongly recommend getting it fixed, as it will be an ongoing problem (as are many things with this poorly built fridge)
Our fridge is just not cold enough. We have reduced the fridge setting to 1 however it is still not cold enough. This fridge has already been replaced once.
Does anyone have any suggestions?
where is it made?
We have had our fridge for almost 2 years and we are very happy with it overall. The one problem that has been very frustrating is that the stainless steel doors are showing more and more dents that are not a result of rough use....we are two seniors...no children. Many of them actually follow the outline of the internal door shelves and really spoil the look of the fridge. They just seem to appear over time starting soon after we bought it and due to the position of the fridge in the kitchen every single one stands out. It looks like the fridge doors have been under pressure. It makes me question the quality of the stainless steel used!! What could be the cause of this deterioration and has anyone else had this problem. Also what can be done about it? We take pride in our home and this really is frustrating....the new fridge was part of a kitchen make over!!!!
need the part no for internal water filter, any help?
Does the water dispense cold fridge water or just cool water?
We have loved this fridge.
I am hoping you can help with the problem? We have had the ice maker in our fridge slow in making the amount of ice. This has happened in the last week.
I installed my fridge but after connecting the water tube to the connection at the back of the fridge I am not getting any water out at the front outlet . Can you advise?
First check the water outlet you have connected to, for any blockage/pressure issues.
Secondly press the water dispenser lever on the fridge repeatedly to allow air to pass through which might be creating an 'air lock' in the tube.
Even with me it took a few attempts for the water to come thru as the tube orifice is very small.
Ensure tap is on, filter is fit properly, hold down and make sure the noise of the dispenser is working. Also give them a call as they are suoer helpful.
Just had this fridge installed today and have followed all the instructions with regard to the water dispenser. Ice maker is turned off. Water dispenser continues to drip. Any help?
To be clear, does it dispense ice cubes straight out of the front? Or do you have to open the door to get ice? TIA
The ice maker which you can turn on or off at the internal control display dispenses the ice cubes into a purpose ice container located inside the freezer section in the upper left hand side. So you have to open the freezer drawer to access the ice container. Ice cubes are nicely sized and will be filled in two to three days you can hear the ice cubes falling into the container three or four at a time at regular intervals. Works very well and comes with a small plastic scoop. If required the ice container can be removed.
Steve, Patrick has answered your question quite succinctly. Our previous fridge was a GE with a door dispenser for ice and water which was good, however, I had some trouble with the ice cubes mounting up and unclogging them was quite difficult. With the Electrolux, you can choose the size of the ice cubes and they are replenished very quickly. It is not any bother to open the freezer drawer and remove the ice cubes when you require them.
Do you need to open both doors in order to access the crisper compartment?
Yes to access either the sliding crisper or the dairy/cold meat sliding drawer both doors need to be fully open in order to open drawers to their full open position.
Can you have one side up against a wall, and still able to get to the drawers satisfactorily?
How do I use the ice despenser on French door bottom mount EHE5267SA
I have connected the water but I can't see where or how the ice maker is used.
How deep is your space for your fridge? -and do you find the 780mm depth okay? I am Considering buying this fridge but much deeper than the fisher and paykel and worried it will 'stick out' too much.
Our fridge recess is exactly 61cm deep by 87cm wide.
The width is perfect- with the recomended gap for ventilation.
It would be good if our recess was a little deeper- but works fine as is.
The depth means that with the required ventilation gap at the back, our fridge sticks out significantly but we don't find it to be a problem, though perhaps it would depending on your kitchen layout. (Our fridge is at one end of the rectangular kitchen, with pantries on each side.)
There should be a gap of about 50mm at the back for ventilation, which we have.
We still love the fridge at this stage, and measured power use is right on spec at about 1kwh per day, which is brilliant.
I was worried about depth, but decided to go with the Electrolux, and it turned out for the best. My recess is 690mm deep, and I realised that I don't want the front of the door to line up with that, since then I won't be able to open the door more than 90degrees. I want the whole door to be outside of the recess so when it opens more than 90degrees, it doesn't hit the wall/cupboard next to it (820mm wide recess). That might not be as much of an issue for you if your recess is wider than mine though.
I measured from the back of the cabinet to the front of the cabinet (before the door and seal) Electrolux 66cm, F&P 59.5cm. Doors and seals Electrolux 7cm, F&P 6cm. Handles Electrolux 5cm, F&P 4cm. Total Electrolux 78cm, F&P 69.5cm.
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