Electrolux EVEP626 Questions & Answers

There are so many problems with the Electrolux EVEP and getting their service people to help you is almost impossible. Our problems have been there from day one and still not resolved and still no service call out provided! Try turning the cooker off at the main power point for a few seconds (or the circuit breaker), that will sometimes re-set the electrics but doesn't work all the time. Good luck.

Thank you for your advice

Hi - think you asked below. You just push power and select top or bottom oven - select function - check temperature and push OK...then repeat with other oven. Very easy - manual can be viewed online.

You just push power - select whichever oven to the function and cooking mode/temperature and push OK and repeat with the other oven. You can check progress during the cooking by selecting the oven that you want to check.

Suggest you call for a service check - ours browns with no issues.

We have never had an issue hearing the buzzer - to our house hold it is a very clear and audible sound. We have never adjusted the volume (which is in the settings) so are unsure what the issue with it could be. The other point is the oven has a cook time feature as well as a timer so if you were concerned you wouldn’t hear the timer just use the cook time and the oven will automatically turn off and cool down.

I am finding the same problem. I haven't found a solution yet, but I haven't tried very hard yet. The telescopic runners make the racks at stupid levels. I want to have 3 racks in the oven, but the gaps are too small for most trays or dishes. Hopefully someone might know.

The side racks mean you can use any level in the rack. You don’t have to use the telescopic rails however I find them to be a fantastic feature as you don’t risk the rack becoming unbalanced and falling out when checking items as they cook. You can pull the item out and safely poke around as if it was on the bench. Not sure why you would want to remove the arms when the trays just slide into any rack level offered.

Did you ever get an answer on this? I tried contacting Electrolux and they kept sending me what's in the manual (which doesn't tell you) or sending me videos for an oven from another company with completely different telescopic rails. Mine were also installed when the oven was installed and I would like to move them.

I have the same issue and emailed customer care, but no response.

Hi,
I have cooked many roast dishes and have never experienced the problems you are having. My oven works great. You might need to look at warranty and replacement. Am sorry I couldn’t be more helpful.

Well I certainly have used both ovens at the same time - you select each individually and they can be in use at the same time.

Yes - you select them individually and they can be used at the same time.

Yes - it is recalled due to probe issue but my understanding is it is just a probe replacement.
Just to update the fix is a upgrade to the circuit board or block off the probe slot and surrender the probe. Ours was fixed within a day of notifying - we opted for circuit upgrade as unsure why you would disable a feature you paid for.

I’m fairly certain that the Telescopic arms can be mounted in different positions.

our oven went in in july 17 and we have not had any issues with the touch panel

Not a single issue with this oven so I couldn’t tell you how much repairs would be.

We had the recall issue fixed within a day of making contact. Repair guy simply came an replaced circuit board. Note the oven never had an issue but the recall related to the cooking probe...as the owner you have the option of circuit board upgrade or surrendering the cooking probe and plugging the socket up. Personally I love using the cooking probe but the repair guy reported to me that 80% of those he had done just surrendered the probe...mystery to me why when you are paying for a feature that you wouldn’t want it functioning.

Yes - both ovens can be used at once. There are separate controls for each oven. So each oven can be set to do a different function at a different temperature if you wish. The controls are easy to use. I am still very happy with mine!

yes you can

I don't have separate controls. I press the select oven it goes to top Oven or Bottom oven. Other thing I don't like is that it has 3 panes of glass in oven door so you have to clean 3 panes of glass each side.And the minute gaps each end of the glass covering the Control Panels let tiny creepy crawlies in.And the glass is not removable to get them out.

Hi Jane,
There is no exhaust for the oven.
Regards

It has three glass panels in the door and vents to the front. Never had any issues with this (even on cleaning mode) - certainly less noticeable than other front venting ovens we have had.