FlipperMaryborough
Awesome best built van I've ever seen
Build quality is of excellent high standard. No leaks internal or external, van has been around aus twice no problems ever surfaced. Extremly reliable. Lay out is great, custom build built to set our landcrusier tow vehicle. Best van I've ever towed and towed many. In short I would never buy anything else than a Empire, value for money AWESOME.
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Great after sale service
We are very happy with our van. Had a problem which was out of there control but Bill organised the repairs which where done professionally and we where not out of pocket. The van is all we want easy to tow great layout and finish . Great small business with the right attitude to service.
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JCABrisbane
- 2 reviews
- 18 likes
Good Old Customer Service
Live in Queensland and took delivery of my new Empire Emperor in December 2015. Four months later we set off to drive to Perth. After 14500km we arrived back in Brisbane. The van performed excellently.. We had an issue with a faulty battery charger whilst in WA which Bill sorted as best as he could from so far away. Excellent customer service. We arrived in Melbourne from Brisbane today March 2017 and at Bill's suggestion we visited the factory and Bill went right through the van and attended to some minor issues under warranty. Must say...Read more
that the attention and service from Dina and Bill and his staff was first class. It was a very pleasant experience. We left confirming in our mind that we had made a good decision to buy an Empire Emperor. Thank you and well done Bill.Similar opinion? Write a review on ieatwords.com.au!
Built to specifications.
My husband is 6'6" and we researched many vans over 2 years with the idea to have a van built to fit, so to speak. Many of the well known brands were not interested in adjusting heights etc, but when speaking to Empire (Bill) he was full of enthusiasm and ideas as to how he could adjust his vans to meet our needs. Price wise, was extremely reasonable and when we flew across to Melbourne to see our van in the 'shell' stage, he took the time to explain the processes of building our van and what it entailed. A very efficient factory I must say.
...Read more
Our van was delivered to Perth in December 2014 and we couldn't have been more pleased with the quality and workmanship. We've since traveled up to Broome and in and around WA and have an Eastern State trip planned for next year. Thanks Bill and your crew for a beautifully built 'mobile home'. We just love it. Robyn and Vince. WA.
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Frankl
- 2 reviews
- 2 likes
True to Label Poptop . Truly Elite
My 17'6" Poptop is light yet strong, exceptional quality inside and out, totally reliable, easy to tow, extremely practical layout with front end kitchen and double bed rear with centre dining and lounge.
I have owned this van as a second hand unit for 10 years . Absolutely impressed with build, appearance and durability . Great little van, towed with ease by my BA Ford
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Love it it's my home tows perfectly thank goodness
Love my empire the luxor 3 years old woman alone tows from hughenden townsville adelaide melb several times. It is my home probably a bit overloaded!! Love it love it love it.
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A company that stands behind their product.
We recently visited Melbourne to have our van serviced and a couple of warranty issues attended to. The attention to detail was outstanding, and everything we asked to be looked at was repaired or replaced to our satisfaction. The team were most helpful in every way. Thanks Empire!
L and B.
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1978 Empire.
We have just bought a 1978 Empire van and other than having a new fridge it is in as new condition. It's obviously been looked after but nearly 40 years on and everything and I mean everything is there and working like the day it was made. Every door opens, Windows wind out, no leaks, external window shades go up and down and snap into place. These vans are of the finest quality.
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4.2(17)Excellence in service
We have recently returned home to Perth after travelling for 5 months on the East coast in our Empire Western Red 21'6 caravan. We purchased the van new in 2012 and have done several trips away, on this trip we were having issues with our fridge . Repair technicians advised us that part of the problem was inadequate fridge vent sizes.
When in Victoria I contacted the owner of Empire vans {Bill} who asked me to bring the van into his workshop for inspection if going through Melbourne.
I ended taking the van into the workshop, it was like goin...Read more
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Carol
- 2 reviews
- 3 likes
A solid well built caravan with no cutting corners
I have had my Empire Emporer caravan for four years.
It's a really smart van and not cheaply built like some well known brands.
Things that can't be seen like insulation, sound systems etc is excellent
quality.
I think there arnt many on the market because once you buy one you know
It's going to last and not give much trouble.
We live in a cold environment and the van has stood up to that extreamly well even though it hasn't been covered. Still looks brand new.
I'm a 55 year old woman and find it really easy to tow and operate.
I could live in this van. It's a Mercedes of vans.
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Comment on Empire (Red Western) purchased 2012
We are really happy with our Empire Caravan. The Agent in Perth (Gary) was fantastic, so helpful. We have had it for 18months and this has been our longest trip in it. We designed how we wanted it and the end result great. We are at the end of a 5 month big to Kimberley, across to NT Darwin, down the middle, Eyre Peninsula and back across the Nullabour. So comfy and the van has travelled well, even on some dodgy roads. Congralutations Empre. well done.
reliable, comfy
Only problem, was the slide out pantry not strong enough and came apart ...Read more
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My Empire Caravan is doing a great job.
I have now had my Empire Caravan for 3 years, and we are now enjoying our second trip home from Darwin. All warranty issues were rectified by the dealer within the warranty period.
If and when I look at upgrading my caravan I would definately look towards another Empire Caravan.
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Questions & Answers
Brian Lasked
Our lights in our caravan don't work. Last time we used it, about 6 weeks ago they worked fine. Power points, microwave etc are all working - it's just the lights. Anyone have any ideas what the problem might be please.
No answers
Lvbasked
We are looking at purchasing a 30ft tri axle van. It has some leaks around the skylights and some of the blinds are in need of a repair, some knobs missing of draws, some gauze in screens need repairing. How much do u think we will be looking at to fix especially the sky lights?
1 answer
Hi. Thank you for contacting me. I am a customer of Empire Caravans and therefore am not qualified to do any repairs. I suggest you contact Bill or Dina at Empire and I'm sure they will look after you. Regards. John.
1312gerardasked
Did anyone have to change their microwave to right hand opening because of the position it is in?
2 answers
We were lucky enough to have the correct opening side door in our microwave right from the start.
We had to have the fridge and freezer doors swapped, which was quite an easy exercise,,,,, BUT make sure that all spacers are correctly positioned when swapping fridge and freezer doors.
L+B
Thanks L&B your answer is appreciated. Gerard
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