Feeling totally betrayed. I have been a customer for 4 months in that time my daily supply charge has increased 4 times from the initial quoted charge of $1.52 with pay on time bonus rate of $1.32 to the current rate $2.18. At no time was I informed of these price increases, where is your much touted TRANSPARENCY. I was sent an email about new plans quote because of open disclosure. When I rang I was told I would be better off on a new plan where I had to pay a membership fee and offered only 1/2 the bonus I am currently on as my daily supply...Read more

I did have a one-star review up, but once Adrian the CEO contacted we sorted it out.

I had a problem with my plan changing when I moved and I didn't seem to have the ability to take the plan I was on with me, and the new plans have a type of 'pay on time' discount in the price. When I explained to Adrian that it wasn't what I wanted from an electricity company, and it wasn't brought to my attention when I moved my service, we got it sorted out.

Its a good company, being light on back office means they can actually give the best rates around ...Read more

Following a disappointing experience with Click, I was careful when selecting my currently energy retailer. Using Wattever.com.au to find the best prices, Energy Locals made it to the short list.

From there, I chose Energy Locals not because they offered the absolutely lowest price (close but not quite), but because they:
* were very clear about their prices
* had no tricks like trailing discounts or complicated criteria to get the best prices
* are a locally owned company that supports the community

I have been with Energy Locals for almost ...Read more

I moved to a new home signed up in January hoping this is the cheapest provider. The electricity was turned on on requested day. Didn't receive any invoice or any communication for 3 months. Called them and was told everything is under process and you will get an invoice soon. Didn't get anything for next three months. Called their customer service, which is downright rude and was told they couldn't signed me up because of system error and you are not our customer. And my electricity must had been turned on illegally. After two weeks and dozen...Read more

We found the sign up process very good and the customer service during this stage was excellent and we were very happy initially, but then we receive our first bill. It was astronomical. We were very shocked as the usage stated was highest of any electricity bill we had ever received (as well as being for a much shorter period than our previous bills). We contacted customer service as we thought being our first bill perhaps there had been an error with our meter read. We sent them copies of our previous bills showing a consistent usage that ha...Read more

I chose to sign up with Energy Locals as they seemed easy, fairly priced and a smaller Australian company, what a mistake that was. Contacting their customer service team is very hit and miss, most of the time no one knows what’s going on or no response is received at all. The first major issue I had was asking for an extension on a bill which I was granted an extra 2 weeks, before the 2 weeks was even finished Energy Locals referred my account to a a debt collection agency without any notice to me about my bill being overdue in the first place...Read more

I signed up with Energy Locals as I liked the idea of supporting a small business and what they stood for. I set up a direct debit to avoid their credit card fee. My first payment didn't go through so I checked the details I'd inputted and any problems on my end such as balance. No problems. I checked with my bank to see why it didn't go through, they said it must have been a problem on Energy Locals' end. They then charged me a $20 dishonour fee despite the problem being their error.
I contacted them to rectify this and they didn't offer any s...Read more