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Reviews

(8)
(3)
(2)
(17)
(63)
  • Build Quality
    1.5 (12)
  • Value for Money
    1.0 (11)
  • Ease of Use
    2.8 (10)
  • Cleaning & Maintenance
    1.0 (11)
  • Ink Cartridge Longevity
    1.4 (12)
  • Printing Speed
    2.5 (11)
  • Reliability
    1.1 (12)


Rob

Rob

  • 5 reviews

A rip off piece of ....

published

Bought from officeworks- print quality is 3/10 but then got worse as printer head kept blocking. Spent hours running head cleaning wasting time. My mistake was buying a second one thinking the first was a dud. The re such rubbish i cannot tell you. The Ink is exorbitantly expensive and does not last long. The should not sell this one. As for officeworks bondi junction whom I bought it from - They are morons when it comes to customer service who refer you to Epson who do Zero- Zilch. Im off to buy a competitors printer.

Purchased in April 2021 at Officeworks Physical store for $150.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Printing Speed
Reliability
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Charlotte

Charlotte

  • 3 reviews

Absolute garbage and terrible customer service

published

Purchased in September 2021 at Officeworks for $150.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Printing Speed
Reliability
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Mia

MiaMetropolitan Adelaide, SA

Rubbish Printer, expensive,ink guzzler.

published

Worked ok for 1 year then needed constant head cleaning and printed poorly. Paid nearly $400 at Office Works. Won't accept generic cartridges. Never buy Epson again. Guzzled ink to clean heads and did not clean them properly. Only scsn function works.

Purchased in January 2021 for $400.00.



Functionality
Ink Cartridge Longevity
Printing Speed
Reliability

Piece of junk printer don't buy it, its the biggest waste of money

published

Print heads need cleaning every time, spent all the ink doing this mostly, waste of time to clean print heads every time prior to using this machine. Epson, never again. Would not recommend this machine at all.

Build Quality
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Reliability
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WORST PRINTER EVER

published

Printer used average once a week for 3 or 4 pages of printing out emails. Mostly text, some graphics. Seemed OK for first year. Mostly text, some graphics. Now constantly needs print head cleaning, at least 3 times each "go". Week later, blank page comes out and have to waste another half hour and lord knows how much ink doing cleaning. Thought maybe needed fresh cartridges so just wasted $106 at Officeworks for another set of cartridges, no different. NEVER BUY EPSON AGAIN.

Purchased in June 2021 at Officeworks Physical store.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Printing Speed
Reliability
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29ner69

29ner69Metropolitan Adelaide, SA

good for scanning but rubbish for printing

published

Print quality has been poor pretty much from the first few months of use which to me is unacceptable. Colours are uneven (particularly yellow) and no matter how much you run a print head clean the colours are never right. While the printing is poor the printer does a good job of scanning. Overall a waste of money as the primary purpose of this printer doesn't live up to expectations.

Purchased in January 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Printing Speed
Reliability
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Complete waste of money

published

I have now owned this printer for just on three years. Throughout ownership it has performed very poorly. Specifically, no matter how often the printing heads are cleaned that machine does not print cleanly (leaving multiple blurred lines of print). Second, when scanning a multiple page document the printer always jamms on the second page as it is fed into the printer. Thus today the printer goes to the tip & I will purchase a different brand.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Printing Speed
Reliability
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Paul

Paul

  • 3 reviews
  • 2 likes

Don't buy!

published

Have had this printer for one month, and has already broken!! I bought it home and it would not connect to the wifi, just kept coming up with error, it then used an entire ink cartridge printer multiple copies of things when I only asked for one copy! Then when I was printing something it took up all the paper in the tray, instead of just one piece of paper and now its very jammed and I can not un-jam it and it will not work at all. I have contacted support but unfortunately they were unhelpful. Am not going to have to go out and buy a new printer.

Purchased in April 2021.

Build Quality
Tweed Caz

Tweed CazNew South Wales

  • 5 reviews

So Very Disappointed in Epson

published

Purchased in June 2021 at Harvey Norman for $242.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Printing Speed
Reliability
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Clyde

ClydeSydney, NSW

Only Lasted 2 Years

published

This printer has had a history of having to clean the print head and when done so still not up to standard. Recently, received an error code of 0X97. The Technician said the print head had to be replaced at about $AU146.00 so will have to get another printer. Very poor experience as this printer has had very light home use. Appears printer is sold to ensure it will just last the warranty period and as a means to sell the cartridges at ridiculous prices. Will have to try another brand other than Epson.

Purchased in March 2021 at Officeworks Physical store.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Printing Speed
Reliability
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Carsten P

Carsten PPerth, WA

  • 6 reviews
  • 1 like

A Lemon

published

Since purchasing the printer for less than 2 years ago it will refuse to print (saying not connected) although the main menu show as connected and green light. Loose memory of toner and indicate it is empty although still full. Sometimes reinstalling the software will allow it to work. My brother in Europe has the same printer and the same problems. Spoke to Epson who said it is a hardware problem and need to be repaired, which will have an inspection fee of $110

Purchased in March 2021 at JB Hi-Fi for $179.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Printing Speed
Reliability
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teach35

teach35South East Queensland, QLD

  • 2 reviews

Not working after 2 years of light use

published

Had printer for 2 years. Already have the dreaded 0x97 error - which is the print head clogged up. It always required print head cleaning and alignment. The print quality is below par for color and just acceptable in B&W. The cartridges needed to be replaced often (mores than you would assume) and the printer will not work if a cartridge is empty - frustrating when it is a color and you want to print in B&W. It is the first ink jet I have ever bought and it is a waste of money. Will be getting a laser printer.

Purchased in April 2021 at Officeworks for $180.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Printing Speed
Reliability
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Philip

PhilipNew South Wales

  • 2 reviews
  • 1 like

No Good For General User

published

The absolute worst printer!

published

The ink frequently runs out, and if it is low on any color it will prevent you from printing in Black and White - even with plenty of black ink. I have used Epson printers for years, and I was always pleased with their performance and reliability, but the WF-3620 is an absolute piece of trash. Do yourself a favor, stay far away from this printer!

Purchased in April 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Functionality
Ink Cartridge Longevity
Printing Speed
Reliability
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0x97 error

published

Fitted a new Epson XL black cartridge to the printer and immediately got the 0x97 error which none of the suggested fixes could solve. Disappointed with Epson on this occasion and I have been a long time purchaser of Epson printers in the past. Looking at a new printer as this Epson can't be fixed as whilst the 0x97 has gone the printer won't print.

Date PurchasedDec 2016

Bye bye Epson

published
Date PurchasedOct 2016

Very poor quality completely stopped working after jus 22 months

published

Good features but very poor quality. Now getting error code 0x97and have to just throw it away as it is not worth trying to get fixed.
I would not recommend this printer to my worst enemy. Epson are just making their money from the ink and are not trying to make a reliable pruduct

Date PurchasedFeb 2017

Shannon

ShannonPhoenix

Never Epson Again

published

I have not been able to use my printer for months. I tried the print head adjustment and head cleaning numerous times. I thought it was only about a year old. Epson says it is out of warranty. I spent hours on the phone with them trying to get it to work and in the end, I just have to throw it away. I have a brand new black XL ink cartridge and cannot print. It gives me smudgy wavy lines between lines that print fine. You cannot print anything if any color is low. Worst printer I have ever owned.

Date PurchasedDec 2016

Nikki

NikkiBonita Springs

So many problems until it finally quit, not covered under warranty

published
Date PurchasedJan 2017

CMSWHITE

CMSWHITEBrisbane

  • 9 reviews
  • 4 likes

Doesn;t print colour well

published

The printer is probably three years old now - it gets light use as we use a photocopier for large runs. It is constantly needing the heads cleaned and realigned. I found it economical in regard to ink at the start but now I can't print copies good enough to use in a work situation. I have the same at home which was also good at the art and now is also not up to scratch. I am sorry I moved from my HP three-in-one.

Date PurchasedJun 2015

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Questions & Answers

John

Johnasked

I replaced a black cartridge .
But still same sign "please replace cartridge"
How can I solve this problem?

1 answer
John
John

WF-3640


GrahamMac

GrahamMacasked

How do I get back to an earlier firmware on a WF-3620 which has been nothing but trouble with spurious error messages since update.

No answers

Dave D

Dave Dasked

How do I scan multiple pages of a booklet (without breaking it apart) to one PDF file on this machine?

No answers

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