Rob
- 5 reviews
A rip off piece of ....
Bought from officeworks- print quality is 3/10 but then got worse as printer head kept blocking. Spent hours running head cleaning wasting time. My mistake was buying a second one thinking the first was a dud. The re such rubbish i cannot tell you. The Ink is exorbitantly expensive and does not last long. The should not sell this one. As for officeworks bondi junction whom I bought it from - They are morons when it comes to customer service who refer you to Epson who do Zero- Zilch. Im off to buy a competitors printer.
Purchased in April 2021 at Officeworks Physical store for $150.00.
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Charlotte
- 3 reviews
Absolute garbage and terrible customer service
I took the first printer back within 24 hours of buying it as I could not get the cartridges to align properly. I should have left it at that! The next 13 months have been absolute torture as I have wrangled with cartridges that wont work, ink that bleeds out and really crappy print quality. I finally gave up on it and took it back to Officeworks, who ran all the ''usual'' tests on it, told me it was irreparable but out of warranty, and took it off me to recycle. They said I should take it up with Epson. Epson customer service said that I could...Read more
take it to an approve repairer (nearest one 300km away) but they would not pay. They said that I should but a new one. I recounted all the trouble I had had with the cartridges and they said that as the printer was 13 months old there would be no offer from them of help. If you buy an Epson printer, prepare to take it back and make sure you do so anyway within 11 months. It WILL make your life miserable.
Purchased in September 2021 at Officeworks for $150.00.
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MiaMetropolitan Adelaide, SA
Rubbish Printer, expensive,ink guzzler.
Worked ok for 1 year then needed constant head cleaning and printed poorly. Paid nearly $400 at Office Works. Won't accept generic cartridges. Never buy Epson again. Guzzled ink to clean heads and did not clean them properly. Only scsn function works.
Purchased in January 2021 for $400.00.
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Piece of junk printer don't buy it, its the biggest waste of money
Print heads need cleaning every time, spent all the ink doing this mostly, waste of time to clean print heads every time prior to using this machine. Epson, never again. Would not recommend this machine at all.
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WORST PRINTER EVER
Printer used average once a week for 3 or 4 pages of printing out emails. Mostly text, some graphics. Seemed OK for first year. Mostly text, some graphics. Now constantly needs print head cleaning, at least 3 times each "go". Week later, blank page comes out and have to waste another half hour and lord knows how much ink doing cleaning. Thought maybe needed fresh cartridges so just wasted $106 at Officeworks for another set of cartridges, no different. NEVER BUY EPSON AGAIN.
Purchased in June 2021 at Officeworks Physical store.
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29ner69Metropolitan Adelaide, SA
good for scanning but rubbish for printing
Print quality has been poor pretty much from the first few months of use which to me is unacceptable. Colours are uneven (particularly yellow) and no matter how much you run a print head clean the colours are never right. While the printing is poor the printer does a good job of scanning. Overall a waste of money as the primary purpose of this printer doesn't live up to expectations.
Purchased in January 2021.
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Complete waste of money
I have now owned this printer for just on three years. Throughout ownership it has performed very poorly. Specifically, no matter how often the printing heads are cleaned that machine does not print cleanly (leaving multiple blurred lines of print). Second, when scanning a multiple page document the printer always jamms on the second page as it is fed into the printer. Thus today the printer goes to the tip & I will purchase a different brand.
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Paul
- 3 reviews
- 2 likes
Don't buy!
Have had this printer for one month, and has already broken!! I bought it home and it would not connect to the wifi, just kept coming up with error, it then used an entire ink cartridge printer multiple copies of things when I only asked for one copy! Then when I was printing something it took up all the paper in the tray, instead of just one piece of paper and now its very jammed and I can not un-jam it and it will not work at all. I have contacted support but unfortunately they were unhelpful. Am not going to have to go out and buy a new printer.
Purchased in April 2021.
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Tweed CazNew South Wales
- 5 reviews
- WorkForce WF-3620
- Verified purchase
So Very Disappointed in Epson
Just read a few of the reviews so I don't need to repeat what they are saying except I don't think my printer lasted 6 months before the print was "second rate" smearing lines and sometimes not even printing lines and most of the print was burred. I don't need to print much these days so just put up with it until I needed to print out an important legal document and so the fun began. Contacted Epson and it didn't take long for them to tell me it was a software problem and I need to have it repaired grrrrr. Contacted the repairer and am looking ...Read more
at $45 just for them to look and parts would be a plus. This will be the last Epson anything I buy and I'm so sad they are allowing this absolute rubbish on the market as I have had 3 Epson printers over the years and loved themPurchased in June 2021 at Harvey Norman for $242.00.
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ClydeSydney, NSW
Only Lasted 2 Years
This printer has had a history of having to clean the print head and when done so still not up to standard. Recently, received an error code of 0X97. The Technician said the print head had to be replaced at about $AU146.00 so will have to get another printer. Very poor experience as this printer has had very light home use. Appears printer is sold to ensure it will just last the warranty period and as a means to sell the cartridges at ridiculous prices. Will have to try another brand other than Epson.
Purchased in March 2021 at Officeworks Physical store.
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Carsten PPerth, WA
- 6 reviews
- 1 like
A Lemon
Since purchasing the printer for less than 2 years ago it will refuse to print (saying not connected) although the main menu show as connected and green light. Loose memory of toner and indicate it is empty although still full. Sometimes reinstalling the software will allow it to work. My brother in Europe has the same printer and the same problems. Spoke to Epson who said it is a hardware problem and need to be repaired, which will have an inspection fee of $110
Purchased in March 2021 at JB Hi-Fi for $179.00.
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teach35South East Queensland, QLD
- 2 reviews
Not working after 2 years of light use
Had printer for 2 years. Already have the dreaded 0x97 error - which is the print head clogged up. It always required print head cleaning and alignment. The print quality is below par for color and just acceptable in B&W. The cartridges needed to be replaced often (mores than you would assume) and the printer will not work if a cartridge is empty - frustrating when it is a color and you want to print in B&W. It is the first ink jet I have ever bought and it is a waste of money. Will be getting a laser printer.
Purchased in April 2021 at Officeworks for $180.00.
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PhilipNew South Wales
- 2 reviews
- 1 like
No Good For General User
I have had this printer for 2 years but it has only worked for 1. It worked fine (not awsome) while I was studying and using it daily but when this dropped off to once or twice a week the quality dropped off quickly.
I have since learned that the "fine" jets used to obtain the "better" print quality clog up readily unless used consistently. I have had it cleaned out twice but now the tech I use tells me the print head probably needs replacement as it will no longer draw ink even though the jets are clear. This is all too costly and the printer...Read more
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The absolute worst printer!
The ink frequently runs out, and if it is low on any color it will prevent you from printing in Black and White - even with plenty of black ink. I have used Epson printers for years, and I was always pleased with their performance and reliability, but the WF-3620 is an absolute piece of trash. Do yourself a favor, stay far away from this printer!
Purchased in April 2021.
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0x97 error
Fitted a new Epson XL black cartridge to the printer and immediately got the 0x97 error which none of the suggested fixes could solve. Disappointed with Epson on this occasion and I have been a long time purchaser of Epson printers in the past. Looking at a new printer as this Epson can't be fixed as whilst the 0x97 has gone the printer won't print.
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Bye bye Epson
I have used Epson printers for a while - cheap and cheerful and realistic about expectations. Spent a bit more on the WF-3620 and for a while it was ok. I could print wirelessly and liked the large capacity paper tray. Regular firmware updates but eventually the printer decided it wasn't connected to USB (it was!) but would print ok anyway. I was also coming to realise that it used more ink than I thought it should. Finally after 25 months got the notorious 0x97 error which does not respond to "fixes". As Epson know, it is too cheap a product t...Read more
o consider repairing and will go to the tip. I did better than most, looking at the reviews here, but killing a product with a known error after two years is unacceptable and will lose customers. Loyalty has its limits.Similar opinion? Write a review on ieatwords.com.au!
Very poor quality completely stopped working after jus 22 months
Good features but very poor quality. Now getting error code 0x97and have to just throw it away as it is not worth trying to get fixed.
I would not recommend this printer to my worst enemy. Epson are just making their money from the ink and are not trying to make a reliable pruduct
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ShannonPhoenix
- WorkForce WF-3640
- Verified purchase
Never Epson Again
I have not been able to use my printer for months. I tried the print head adjustment and head cleaning numerous times. I thought it was only about a year old. Epson says it is out of warranty. I spent hours on the phone with them trying to get it to work and in the end, I just have to throw it away. I have a brand new black XL ink cartridge and cannot print. It gives me smudgy wavy lines between lines that print fine. You cannot print anything if any color is low. Worst printer I have ever owned.
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NikkiBonita Springs
So many problems until it finally quit, not covered under warranty
We were able to get this printer replaced once due to it's failure but the second one continued with the same issues until it stopped working altogether and was not covered under any warranty even though it only lasted 5 months. All customer service could do was send a coupon for service or a new one, well we won't be buying Epson again so that's no help.
Problems: Claims to be wireless but constantly disconnecting from computers at work, employees have to restart printer and computers to reconnect which interrupts workflow. Scanning takes a...Read more
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CMSWHITEBrisbane
- 9 reviews
- 4 likes
Doesn;t print colour well
The printer is probably three years old now - it gets light use as we use a photocopier for large runs. It is constantly needing the heads cleaned and realigned. I found it economical in regard to ink at the start but now I can't print copies good enough to use in a work situation. I have the same at home which was also good at the art and now is also not up to scratch. I am sorry I moved from my HP three-in-one.
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Questions & Answers
Johnasked
I replaced a black cartridge .
But still same sign "please replace cartridge"
How can I solve this problem?
GrahamMacasked
How do I get back to an earlier firmware on a WF-3620 which has been nothing but trouble with spurious error messages since update.
No answers
Dave Dasked
How do I scan multiple pages of a booklet (without breaking it apart) to one PDF file on this machine?
No answers
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