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196 questions from our users

Michael

Michaelasked

Suggest your company develops and makes available re-fillable pods for the Espressotoria system, kindly advise asap if this will happen, because if not, I will be changing to a Nespresso system, given that re-fillable pods are already available.
Contact me via email [email removed]



2 answers
Espressotoria
Espressotoria C.Espressotoria

Hi Michael thanks for your question.

At the moment we don't make a re-fillable pod for our Espressotoria system, however our pods are recyclable once you remove the coffee and the lid.

Cheers - The Espressotoria Team

Michael
Michael

I am already aware that you don't make re-fillable pods, and that they are recyclable, that's why I asked the question and made my comnent.
Why don't you make re-fillable pods?



Kay39

Kay39asked

Can I use a compatible pod for my machine? Where can I purchase cleaning pods similar to Clean Bean Cleaning system?

2 answers
Espressotoria
Espressotoria C.Espressotoria

Hi there Kay - Depends what kind of machine you have? Our Nespresso compatible pods are suitable for all Nespresso machines except for those that take the Vertuo pod.

Cheers - The Espressotoria Team

bindieblue
bindieblue

are Nespresso pods compatible with Espressotoria machines. New to this and there doesn't seem to be to much of a range for Espressotoria pods...not at our supermarkets anyway.



David

Davidasked

Hi Team, I purchased a Capino Machine at Woolworths a little over 1 year ago and only used the correct pods. Now, while the water flushes through the system during cleaning very well, the coffee no longer flows out of the machine when a coffee pod is inserted. After I opened up the machine, I discovered the cause of the problem is the small plastic disc (about the size of a 10 cent piece) with 12 "teeth" on it is no longer functional. The teeth on the disc is used to penetrate the coffee pods on the outflow side the pod, and as there are insufficient teeth left the coffee cannot escape correctly. I am certain that most customers will experience this issue as the part should have been made of metal (or ceramic) instead of plastic - a manufacturing limitation.

Can you please see if you can obtain this disc from the manufacture or let me know who (in China) manufactures this machine so i can source this part?

David

2 answers
Tinus G.
Tinus G.

Hi David, did you ever get a response from Espressotoria? I have exactly the same issue and have removed the perforating disk. It clearly is the problem om not piercing the genuine pods deep enough. Can someone from please confirm whether these discs are separately available as it would be such a waste to put the machine in landfill just becuase of a plastic disc the size of a 10 cent piece. Come on Espressotoria, do you bit for the environment!

Dave
Dave

I now have the same problem - was this issue ever resolved ?

aew6645

aew6645asked

Is it possible to alter the heating temperature ofthe water? I have tried 4 different pod 'flavours' (italian, oro, mountain grown, and espresso) and they all come out smelling burnt and tasting bitter. I feel a slight adjustment of the temperature of the water would be helpful. Many thanks

1 answer
Espressotoria
Espressotoria C.Espressotoria

Hi there - no there is no way to alter the temperature control on our Capino machines. Have you flushed the machine with straight water prior to putting a capsule in?

Cheers - The Espressotoria Team

Peter X

Peter Xasked

Hi. I have noticed that my Capino Pod machine has started to leak water from the bottom of water reservoir. It's quite a lot of water that flooded my kitchen bench. Is this known issue or has anyone else experienced this?

4 answers
Mick Gags
Mick Gags

Hi Peter, I've only had my machine for a short time and have not experienced any problems at all. You'd be better to direct your questions to the team at espressotoria who I'm sure will sort it out .
Cheers Mick

Peter X
Peter X

Thanks. I've had my for over a year. Not sure if it's a gradual wear thing

Espressotoria
Espressotoria C.Espressotoria

Hi Peter - please see below a link to our user guide that can help you troubleshoot a leaking machine:

https://www.espressotoria.com.au/docs/customer-service/Capino-User-Guide.pdf

Cheers - The Espressotoria Team

Gadgetman

Gadgetmanasked

Can I due spare parts for for my Capino? ( eg: piercer).

1 answer
Espressotoria
Espressotoria C.Espressotoria

Hi Gadgetman thanks for the question.

At this point in time no we don't sell spare parts for or Capino machines.

Cheers - The Espressotoria Team

Joanne2167

Joanne2167asked

Hi, I have had my machine for over 3 years. It now is only dispensing half the water. I have cleaned and reset the level but it is still only half. Any ideas?

1 answer
Espressotoria
Espressotoria C.Espressotoria

Hi Joanne - thanks for getting in touch!

Please see link below that can give you some troubleshooting ideas. If you are still having issues might be time for a new machine!

https://www.espressotoria.com.au/docs/customer-service/Capino-User-Guide.pdf

Cheers,
The Espressotoria Team

Mel S.

Mel S.asked

I bought a Caprista for my daughter for Christmas. When we set it up it will not dispense the coffee in the cup.We wasted 5 pods thinking we were doing something wrong,The coffee was going where the pods go after they have made the coffee. If you reused a porforated pod most of the water would come out the spout but it still dripped water in the bin for the used pods. I see by the post that other people have had this problem. Can you help?

3 answers
Espressotoria
Espressotoria C.Espressotoria

Hi Mel - I have passed on the information to our customer service team in the USA and they will be in touch.

Cheers - The Espressotoria Team

Jo P.
Jo P.

This is happening with ours now too! It’s only less than a year old I reckon. All the cleaning cycles work ok but as soon as we put a pod in, the best of it ends up in the pod container.

Chris
Chris

This is a common fault. I have just returned my second Capino to Espressotoria and hoping for a non leaking replacement

Kayla

Kaylaasked

Hi,
which of your pods are the least strongest in taste please?

1 answer
Espressotoria
Espressotoria C.Espressotoria

Hi Kayla - thanks for the question.

Our Italian Blend is the least strongest.

Cheers - The Espressotoria Team

Debz

Debzasked

Hi where can I buy a holder for the pods please or are they the same size as other pods?
Thank you in advance.

2 answers
Klara
Klara

Hi Debz honestly I just stack up all the coffee pods in a clear click and lock container like the sistema lockable canisters, can be purchased from anywhere coles, Kmart, target etc . Hope this answers your question. Thanks

Debz
Debz

Thank you

iwilson

iwilsonasked

My machine is two years old and has been fantastic. However it has developed an issue. When I turn it on the two lights o top pulse as it is warming up for a few seconds then the left side light goes out and the right side light turns green pulses very quickly. Can you advise what I need to do? Ian W

3 answers
Espressotoria
Espressotoria CSEspressotoria

Hi Ian,

Generally the two lights indicate the machine is warming up.

The right side light pulsating quickly generally means the machine is exposed to a cold temperature for a prolonged period of time. The heating function disables for safety reasons.

To remedy this, switch off the machine and wait until it reaches room temperature.

Restart it once it reaches room temperature.

If the problem persists, please contact our Customer Service team on 02 8748 3600.

Kind Regards,

LLJ
LLJ

Hi Ian. I haven't seen green lights at all. Sorry. Cheers

iwilson
iwilson

Thank you for your help. The mystery is solved my machine is directly under a Air Conditioning unit. I have relocated my machine and all is well with coffee once again.

Josie

Josieasked

Does this machine do cuppacino or just espresso? Looking at getting one for my partner for Christmas.

3 answers
Raddy
Raddy

You can buy a milk frother to go with it. Contact the company and they can tell you where to buy it.

Raddy
Raddy

Thank you for your wonderful review, we really appreciate it and are so glad you are happy with your purchase.

If you are looking for a milk frother, we have recently launched our Espressotoria milk frother which can be found in your local supermarket or Espressotoria.com.au

Kind Regards,

Espressotoria posted on Nov 14, 2018

Espressotoria
Espressotoria CSEspressotoria

Hi Josie,

The Espressotoria machine produces Espresso only, however we do have an Espressotoria Milk Frother that can be added which will produce a wonderful Cappucino or Latte.

You can purchase this at Woolworths or online Espressotoria.com.au

We hope you enjoy your Christmas, and Coffee!

John

Johnasked

My Capino machine is two years old and Ii have dealt with the problems of lack of piercing but my machine is now pouring water out of the bottom. Can you tell me how to fix this?
John

1 answer
Espressotoria
Espressotoria CSEspressotoria

Hi John,

Thanks for your query.

If there is a leak from the bottom, it may be there is a small crack in the internal capsule bin (where the discarded capsules fall)

It could also be the capsule bin is overfilled?

Please check the machine over for any little hard to find cracks.

Kind Regards,

Simone Bernardi

Simone Bernardiasked

Do you do a mocha in the capsules if so where please?

1 answer
Espressotoria
Espressotoria CSEspressotoria

HI Simone,

Thanks for your enquiry.

Unfortunately Espressotoria does not manufacture a Mocha coffee pod.

We do however have a drinking chocolate, 'Chococino' that can be added to your coffee to create the perfect mocha!

Have a lovely day,

CoffeeMeUp

CoffeeMeUpasked

My machine won’t dispense coffee when you put a pod in place. It will dispense water without a pod in place. What can I do to fix this?

3 answers
Raddy
Raddy

Have you contacted the company? They're very responsive. It sounds to me like the capsules are not being perforated at all. I'm assuming you are using the correct capsules?

Espressotoria
Espressotoria CSEspressotoria

Hi There,

Thanks for your query.

Firstly, please confirm that you are using Espressotoria branded capsules only?

If you are, there could be an issue with the piercing function.

Please give our Customer Service team a call on 1300 393 895 and they will troubleshoot the problem for you.

Have a great day!

ASP
ASP

Mine did the same. I returned it and got another machine.
Sadly it did the same thing. I returned it for a refund and purchased a different machine.
No problems now.

Stace

Staceasked

I just brought one of these machines today and I’ve done all the Instructions in order but when I tired to make my coffe non of the coffee was going into my cup it was going where the pods go after they have made the coffee help what am I doing wrong?emergency

2 answers
Espressotoria
Espressotoria CSEspressotoria

Hi Stace,

Can you confirm the capsules you are using are branded Espressotoria? It could be you are using the incorrect capsule.

Please give our Customer Care team a call on 02 8748 3600 and they will happily troubleshoot for you.

Kind Regards,

Stace
Stace

I brought a faulty machine so I got it replaced works fine and I mind it

Linda dc Sapno

Linda dc Sapnoasked

Where to purchase and how much?

1 answer
Espressotoria
Espressotoria CSEspressotoria

Hi Linda,

You can purchase our Capino machine at Woolworths, Coles and leading independent retailers depending where you live.

Our capsules are found in Woolworths, Coles and leading independent retailers.

You can also purchase online Espressotoria.com

Kind Regards,

Andrew W

Andrew Wasked

Wondering about this product how many watt is this?

1 answer
Espressotoria
Espressotoria CSEspressotoria

Hi Andrew,

Thanks for your enquiry.

Capino runs on 1090 watts.

Kind Regards,

Ray

Rayasked

I've had the unit for about 3 months. It appears the pump has failed. A team/hissing sound can be heard internally and the lights go blue from stand by, but no water or machine sound can be heard when pressed. All round a solid little unit, but not built to last. Any suggestions?

2 answers
Espressotoria
Espressotoria CSEspressotoria

Hi Ray,

Thanks for your enquiry.

Have you tried descaling the machine? You can use any descaler from your local supermarket.
We have a troubleshooting guide online that also gives instructions on how to descale.
If you go to Espressotoria.com.au and scroll to the bottom of the screen, you will find a tab 'SUPPORT'
Under that tab are all the user manuals.

If the problem continues, please contact our customer service team on 1300 393 895

Kind Regards,

Ray
Ray

Thanks for the reply. The issue is that when either cup button is pressed no machine/pump sound can be heard, or water passed. I have read the manual and followed the troubleshooting. According to the guide it's a pump failure. being that I purchased the unit on sale for $50 and still have receipt, would I be better served to just buy another weighed against cost of repair or would it be covered?, Looking at just buying a replacement due to the above.

Eli J

Eli Jasked

I have bought caprista yesterday and bought cafespresso capsules with it, I tried it and the taste was great, however the capsules are falling in, in order to put it in place I reach inside from the tray side and hold it in the middle, is this a capsule size problem or I’m missing a piece?

1 answer
Espressotoria
Espressotoria CSEspressotoria

Hi Eli,

The Caprista coffee machine is compatible only with 'Espressotoria' branded capsules,

It sounds as though you may be using incompatible capsules?

Kind Regards,

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