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Reviews

(966)
(66)
(36)
(28)
(82)
  • Product Quality
    2.5 (31)
  • Return Claim MadeYes (2) · No (27)
  • Customer Service
    2.8 (32)

Reviewer Photos & Videos


Navel Piercing

published

Got navel pierced and they pierced it crooked so now I will be stuck with a not so straight piercing. not very happy because of this to be honest lol

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCannington carousel
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Felicity,

We’re sorry to hear that your experience was not what you expected. Please give our salon a call so that we can address your concerns asap.


Ally K

Ally KMetropolitan Adelaide, SA

  • 2 reviews

Essential Beauty Castle Plaza

published

Very pleased with the Castle Plaza franchise. Will definitely use again. Great customer service, nothing was to much trouble, a bright and chatty staff memeber who was excellent at her craft and super efficient.
Many Thanks :-)

Customer Service
Product Quality
Store LocationCastle Plaza Edwardstown
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Ally,

Thank you for choosing Essential Beauty Castle Plaza. We appreciate you leaving a review, we hope to see you again soon.

Peta

PetaMetropolitan Adelaide, SA

Essential Beauty Arndale

published

Love their services. The girls are amazing and very professional and friendly. The prices are great too. I recently had my eyebrows tattooed and they look fantastic. I wouldn’t go anywhere else. Much thanks.

Customer Service
Product Quality
Store LocationArndale
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Peta,

Thank you for choosing Essential Beauty Arndale. We appreciate you leaving a review, we hope to see you again soon.

Kristin

KristinSouth East Queensland, QLD

Fantastic service!!

published

I got a daith piercing which is quite painful. Shani at Indooroopilly did my piercing and was very calming which made me feel more relaxed and comfortable. She gave some positive feedback about clients who have had migraines go away from this piercing. I got my second ear done yesterday and I made sure I got Shani to do my piercing again as I knew she was good and made me feel at ease. I would definitely recommend going to Shani to do a daith piercing as this is one of the scariest piercings to get and you need someone who is confident and knows what they are doing while helping you remain calm and comfortable.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationIndooroopilly
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Kristin,

Thank you for choosing Essential Beauty Indooroopilly. We appreciate you leaving a review, we hope to see you again soon.


Skarz

SkarzSouth Australia

Essential Beauty Elizabeth - you're the best!

published

I've started asking for Sally when I book because she is always so friendly and makes me feel at ease. She remembers details about me that makes me feel special and wanting to come back. Always able to book an appointment time that suits me. Salon is always clean and tidy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElizabeth
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1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Skars,

Thank you for choosing Essential Beauty Elizabeth. We appreciate you leaving a review, we hope to see you again soon.


Rebecca F.

Rebecca F.

  • 2 reviews

northland essential beauty!

published

5 star service!! good location. great staff always with smiles & happy faces. can help with all treatments from waxing to a facial to a spray tan even a new piercing.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNORTHLAND
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Rebecca,

We are so happy to hear that you are very satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.


Southlands WA

published

I regularly use Tammy for eyebrow shaping and eye lash tinting. I was a bit nervous having had them done the same way for years but was really happy with how she shapes my eyebrows. So happy I followed her to Southlands. She has excellent skills and attention to detail. I highly recommend her.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthlands WA
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Jenna,

Thank you so much for the awesome rating and review. We are so happy that you had a good experience in Essential Beauty and we greatly appreciate for recommending us. Again, thank you and we look forward to your next appointments.

The reviewer stated that an incentive was offered for this review


Nikki

NikkiSouth East Queensland, QLD

  • 2 reviews

No never using their services again.

published

Went in to the Indooroopilly branch. The lady told me i was late. The moment she took me into the room I was in utter disgust. Omg!!! at least two dead cockroaches in clear sight and I wanted to leave. She went about chatting and conversing like everything was normal. I was unsure of this place. How uncouth was it. She didn't even do such a good job. Never going there ever in my life.

Return Claim MadeNo
Store LocationIndooroopilly
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Nikki,

We are so sorry to hear that your experience was not what you expected. Please call our salon manager so that we can address this directly.

Tracey

TraceyMetropolitan Adelaide, SA

Excellent Service

published

Was booked in at Essential Beauty Arndale branch fir a XXX bikini wax with Carrie...from start to finish I was made to feel comfortable ... for anyone looking for this beauty treatment I highly recommend the Arndale branch and Carrie who was nothing but professional...

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEssential Beauty Arndale Branch
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Tracey,

We are so happy to hear that you are satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.

Amira

AmiraPreston

  • 2 reviews

Great spray tan experience

published

As a middle aged woman, went in quite anxious about stripping off. I was immediately put at ease by the warm and professional manner of the lovely therapist. Great job!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorthland
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Amira,

We are so happy to hear that you are satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.


Absolutely horrible job

published

I went to get my eyelashes lifted and tinted and they are absolutely destroyed. They’re falling out and sticking together. I look horrible now! I wish I never ever came to this place because my eyelashes are completely ruined and they were beautiful before.

Customer Service
Product Quality
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Lily,

We are so sorry to hear that your experience was not what you expected. Please call our salon manager so that we can address this directly.


Anonymous.B

Anonymous.BPerth, WA

Worst experience, 0 stars.

published

Got my lip done, when she did the peircing, she full stabbed my tongue. She got it wrong so she peirced it again, this time stabbing my gum. I was totally infuriated, and my lip is swolen because I have 2 holes right next to each other healing. Im in alot of pain and finding it hard to sleep. She also sprayed the cleaning spray into my mouth. And when we were done she left me in the room and I had to go find her to ask if I could leave lol.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationEllenbrook essential beauty
See all answers
2 comments
Essential Beauty
Jon D.Essential Beauty

Hi,

We are so sorry to hear that your experience was not what you expected. Please call our salon manager so that we can address this directly.

Anonymous.B
Anonymous.B

It was dealt with professionally by an employer at the ellenbrook shop I got my peircing re done with a stud and didnt have to pay anything


Kim W

Kim WSydney, NSW

Facial fit for a queen

published

I had a facial at the Parramatta store and I felt like I was floating on air leaving there. The beautiful way in which I was treated from entering the store, to treatment, to leaving the store was beyond what I have ever had before. The therapists there are obviously well trained and care about their work as she made me feel comfortable about what she was doing and her technique was so relaxing. The products felt amazing on my skin..... Definitely will be going back for regular treatments.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationParramatta
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Kim,

Thank you so much for the awesome rating and review. We are so happy that you had a good experience in Essential Beauty and we greatly appreciate for recommending us. Again, thank you and we look forward to your next appointments.


Lauren

LaurenGreater Melbourne (Outer), VIC

They have traumatised my daughter.

published

I have never done a review nor a complaint like this before. However after months of trying to have this resolved and no action I felt it necessary. They advertise themselves as being specialists in children’s piercings. We had several adults and children done at the same time and 3 out of 4 of them had piercings fall out within 12 hours. They have not only traumatised my child with incorrectly piercing her ears but they were rude, and blamed the earrings being faulty and blamed our children and 1 adult for causing them to fall out. When we made a complaint their Manager refused to take face to face meetings or take calls let alone return them.
We even tried their head office and not one person got back to us.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationFrankston
See all answers
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Lauren,

We are so sorry to hear that your experience was not what you expected. Please call our salon manager so that we can address this directly.

Geri

GeriGreater Melbourne (Inner), VIC

Great Service

published

Had waxing service at Northland salon that was clean, painless & quick. Ashley was the staff member who was extremely professional, friendly & genuine. Thankyou Ashley, you are a real asset to that salon.

1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Geri,

We are so happy to hear that you are satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.

Hailey

HaileyPerth, WA

Amazing results

published

Really amazing service, really lovely staff made the experience less scary, got it over with in a small time, overall really great experience and one of the best birthday presents!

1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Hailey,

We are so happy to hear that you are satisfied in Essential Beauty. Thank you very much for appreciating our staff. We hope to see you soon on your next appointments.

The reviewer stated that an incentive was offered for this review


Excellent work

published

Kriss does the most fantastic permanent make up, So many have admired how natural my eye liner and eyebrows look that they have requested the Essential Beauty number. Very happy with my results.

1 comment
Essential Beauty
Jon D.Essential Beauty

Really good!

published

Love it! Really friendly staff that make the experience less nerve racking! Would definitely come back if I was wanting another piercing. Overall a great experience, love my new piercings!

1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Eliza,

We are so happy to hear that you are satisfied with Essential Beauty for your piercing treatments here. Thank you very much and we hope to see you on your next appointments.

The reviewer stated that an incentive was offered for this review


Always a happy Customer

published

Been going for years, Carrie is a great person knows what i want wont go anywhere else, have referred my friends and daughter as well Keep up the good work

1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Vicki,

We are so happy to hear that you are always satisfied in Essential Beauty. Thank you very much for recommending us. We hope to see you soon on your next appointments.

The reviewer stated that an incentive was offered for this review


There is nothing ‘Professional’ about body piercings at essential beauty, just incompetence

published
1 comment
Essential Beauty
Jon D.Essential Beauty

Hi Charlie,

We are so sorry to hear that your experience was not what you expected. Please call our salon manager so that we can address this directly.


Page 2 of 59

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Questions & Answers

Asiya I.

Asiya I.asked

Are your jewellery sterilised before used?

2 answers
Kerry06
Kerry06

It seemed like a very clean salon

Fired Up
Fired Up

Check with the company


Adriel M.

Adriel M.asked

Is the equipment for piercing the ear lobe sterilised?

1 answer
Fired Up
Fired Up

Ask EB


Vicky

Vickyasked

How long do I use the spray on ear? Could I spin the ear ring now?

1 answer
Fired Up
Fired Up

You could try it


Get an answer from our members and Essential Beauty representatives

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