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Reviews

3.9

63 reviews
5
(40)
4
(2)
3
(3)
2
(8)
1
(10)
  • Build Quality
    2.7 (6)
  • Value for Money
    2.5 (6)
  • Ease of Use
    3.2 (5)
  • Cleaning & Maintenance
    2.6 (5)
  • Hot Handles While Cooking Yes (1) · No (4)
  • Even Heat DistributionYes (3) · No (2)
  • Non-Stick Longevity
    • 1 - 4 months (1)
  • Non-Stick Quality
    1.0 (1)
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Reviewer Photos & Videos

Peter and Kim Taylor

Peter and Kim TaylorMt Martha

  • 2 reviews

Brilliant product, brilliant customer service

published

My parents had Essteele saucepans in the 60's . I have them now, but we were also given a set for our wedding 25 years ago . Recently a handle fell off one of the pans - Danni from Essteele replaced the entire pan without any fuss!
I have always been impressed with the quality and efficiency of the pans, but the Essteele customer service is brilliant!
Yes the pans have improved since the 60's but these are always at the leading edge! I thoroughly and without hesitation recommend Essteele for their quality and their customer service.

Date PurchasedFeb 1997
Annette

AnnetteCastlemaine, Vic

Customer Service and lifetime Guarantee

published

Essteele has an excellent customer service response in honouring of the lifetime guarantee of their products. I had an Australis 2000 cookpot which needed replacing but no longer had proof of purchase. I contacted Essteele though the customer service link and had a response within days and a new cookpot within a week. The other pans that I purchased at the same time as the item replaced are still in excellent condition after all these years, a very high quality product. Again, thank you Esteele for a top quality product and excellent service.

Date PurchasedMay 2000
therese

thereseperth

so excited now so disappointed

published

My husband purchased this copper base non stick pan one year ago from Myer as my Christmas gift. He also purchased a very large pot which I am very happpy with but so very disappointed in the frying pan. Whilst having the wonderful copper base the result is now the same as all other non stick pans, everything sticks . Being Esteele I expected a quality product. I have nursed this pan like a baby as it was my pride and joy in the kitchen but now after only one year I will have to replace it. Honestly so disappointed.

Date PurchasedDec 2015
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David S

David SSurry Hills

Replacement pots... 23 years after the original purchase

published

I had an issue with the handles of two of my 23 year old Essteele pots. Replacement handles were no longer available and Meyer, without prompting, offered to provide me with two brand new Essteele pots to replace the old ones. Outstanding customer service and commitment to the Essteele brand. Could not be more impressed.



Mat

MatHornsby

  • Verified purchase

Very disappointed with the product & the customer service of Essteele

published

These products are the best

published

I worked at a company Colourfilm, was getting married so they asked me what we needed, told them saucepans etc. They bought me the whole Saucepan set and the frypan, that was in 1968
These saucepans are still going well, I even had an accident where the oil caught on fire my husband threw it outside to put it out, got my Essteele cleaner out, still have that frypan
So can recommend this product to anyone but use the cleaner and get years of use

Best customer service ever!

published

I had a similar problem with the rubber on my beautiful Esteele saucepans and the handles and lids were replaced without question - how good is that? They are amazing saucepans and look like new after 15 years - would I buy them again - absolutely! but I think they will last forever

Danny

Danny

  • 3 reviews

Whacko!! How good are Esteele

published

I had a problem with the handle of the top saucepan of a 24yo double saucepan set. Twenty Four years old and the saucepans are still perfect, except for the one handle. I can't tell you how the people at Esteele solved the problem (because they may not do it for everyone...or perhaps they would), but the problem has been solved. So their customer service on a handle for a 24yo saucepan was EXCEPTIONAL and far beyond reasonable expectations.. As I said the saucepans are still in A1 condition, even after all these years. So if I were you, I would buy Esteele saucepans...because they last and last. Would I buy another set of Esteele saucepans? it's really hypothetical, because the saucepans that we own will obviously outlast us!.

Littlegreenjodes

LittlegreenjodesAU

  • 10 reviews
  • 13 likes

30 cm Bronze rimmed frypan

published

I bought this product 3-4 years ago. The Teflon has come off and gone rusty on the inside. No support from Essteel. Just ignore emails. Won't be buying Essteel again.

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Love the pots, hate the handles

published

I bought this set years ago and the stainless steele pots are fantastic. Unfortunately the rubber handles have split on one pot and have become loose on the others I can't tip the pot to poor out contents without the rubber handle slipping around the steele beneath it. Not safe when dealing with hot food.

Still Going Strong!

published

Bought mine in 1986 and they are still great! Have 'burnt' a few things but the saucepans come back brilliantly with baking soda and a bit of elbow grease. Handles still good and no loose screws either. Keep looking at replacements but never commit.......they're all too heavy!

MargaretEW

MargaretEW

  • 2 reviews

food catches and burns

published

I bought a large fry pan and a large saucepan several years ago, and they have always been disappointing, it's not just that they are very hard to clean, the worst thing about them is that the food burns every time I use them. I haven't thrown them away because they were so expensive and I can't find anyone who is interested in helping.
The only good thing about it is that I can put already cooked food in the oven as the handles are heat proof.

Moni

MoniAU

  • 2 reviews
  • 1 like
  • Verified purchase

Stainless Part Excellent. Rubber Handles Disintegrate After Short Time. Poor Customer Service!

published
bellagirl

bellagirlPerth

  • 7 reviews
  • 1 like

Quality product

published

I bought my mother a set of Essteele saucepans from Myer in Fremantle forty-two years ago and they are going strong not one loose handle. I new they were good but never imagined they would still be going strong.I bought the Australis set about six years ago and unfortunately my faulty gas cook top turned itself on one day low only but my saucepan cooked dry for eight hours and with a little elbow grease and baking soda you would never no !!!
I dare any other brand to survive that cooking test .I highly recommend the Essteele brand

Kristy

Kristy

  • 2 reviews
  • 1 like

Love Essteele but the non stick is terrible!

published

Bought this range 1 year ago and love it but the non stick is already unusable..I have Kmart non stick that works better! Really disappointed as the David Jones rep convinced us to buy it saying the 28cm normal version didnt exist (it does!) Non stick....was the worst investment and now I have a $200 useless pan! So disappointed.

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Happy Jan

Happy JanSydney

Perfect pans

published

My 3 saucepans that I purchased 44 years ago are STILL amazing, the handles are perhaps a little " tired " but the copper base/stainless just keeps going on. I do add that I have treated them kindly and would recommend them to anyone.

Bad customer service

published

I love my saucepans and have the whole set my big saucepans is damaged and the company said that if I could find my receipt they would replace it how could I find my receipt they are about fifteen years old so much for lifetime warranty.

RubyW

RubyWSYDNEY

  • 10 reviews
  • 4 likes

Perfect ~!

published

I have a Essteele Australis - Saute Pan with Lid 30cm and i absolutely love it. It is a stainless steel pan and no matter what food i cook it is so easy to clean. To be honest it does require some oil but it is way much better than using non-stick pan. once a week i use stainless Steel clearer to give it a good clean and the pan back to brand new condition!

pb8

pb8Sydney

  • 2 reviews
  • Verified purchase

The best pots I've ever owned

published

I bought a couple of saucepans to try them out and I was so happy that I bought the rest of the set within a year. They are great for everyday cooking, stay shiny and are easy to clean.

I had a problem with one of the silicon handles that had a big crack in it, but they replaced this saucepan straight away. No more issues so far.

The only issue I have is that sometimes I find the biggest pot in this set just not big enough. But it all depends on what kind of cooking you do.

Kathryn

KathrynAdelaide, South Australia

Really does last a lifetime.

published

These pots just never say die. Ive had them 30 years and ive used them in dishwasher, burnt the bottoms and the insides. They always clean up well. They truly are worth the little extra money. Id stick with brand forever.

Page 2 of 4
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Questions & Answers

Dean A.

Dean A.asked

Do the steel handles get hot when cooking on the stove? Currently have the saucepan with the silicone handles and thats nice to work with. Considering the metal handles now but worried about getting burnt when holding the handles while cooking on stove. Any comments are welcome. Thanks

No answers
Jillian Samson

Jillian Samsonasked

Do your copper bonded stainless steel pots work with induction cooktop?

1 answer
GrillaBBQ
GrillaBBQ

Yes the copped bottomed pans work very well. You will be surprised how quickly a pan of water heats up - quicker than an electric kettle!

Cathy

Cathyasked

Is the Australis cookware set suitable for induction? I have read that pans with a copper base are not suitable.

2 answers
GrillaBBQ
GrillaBBQ

Yes we purchased these specifically for our new induction top. If you jump in quick you might get the awesome discounts that we saw over the weekend, we needed a small frying pan, I am not sure if my wife or son purchased but I overheard the talking about large % discounts

peter
peter

We only use thermal cook tops and find the saucepans very efficient

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