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Reviews

(2,765)
(469)
(55)
(24)
(217)
  • Transparency
    4.7 (936)
  • Rates and Fees
    4.5 (374)
  • Timeliness
    4.6 (377)


Kathryn

KathrynSouthwest, VIC

Makes lodging tax returns much easier

published

I found using this service time efficient and easy. The prefilling of details reduces the amount of time spent and the program is easy to follow. I would recommend to others




Sandra

SandraGreat Southern, WA

Great to be able to do this in the comfort of my home

published

E-tax is a fast and very easy online service, I really liked the prefilled data service.
Also getting messenges via email is great, and it saves a lot of paper aswell.. so thank you

Transparency
Rates and Fees
Timeliness

The reviewer stated that an incentive was offered for this review

Nhai N.

Nhai N.Greater Melbourne (Outer), VIC

Perfect service

published

Etax has offered me a fast, convenient and professional online tax support which helps me irons all confusions about my tax return. I am able to access Etax support online and via phone. The process of reviewing my file is rigorous with two tiers: initial review and senior accountant 's review. Can't thank you enough.

Transparency
Rates and Fees
Timeliness
Lorraine Webber

Lorraine WebberRichmond-Tweed, NSW

glen drew

published

all good here thanks this is easier to do this this way and I thank you for letting me do my tax this way . I don't like going into offices so this was great.

1 comment
Etax Accountants
EtaxEtax Accountants

Thank you Lorraine! We're happy to hear we could make lodging you return a little more convenient!


Alexander K.

Alexander K.Sydney, NSW

I can't live

published

Its so easy to keep all your receipts and logs, then simply add all the details, double check, click to ask questions! all the staff are very helpful and i have learnt more each year using this safe and efficient application

Transparency
Rates and Fees
Timeliness

The reviewer stated that an incentive was offered for this review


J Nilsson

J NilssonSouth East Queensland, QLD

Happy with it

published

It has been good to learn more about the tax system and do the tax return myself. It's reassuring to have help and support from etax professionals. Thank you very much.

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the review! We're happy to hear we could help make doing your tax return that little bit easier!


Etax helped me

published

After having a difficult time I was pretty much in tears. Then Etax helped me solve my tax problems. They are the best ever. I would recommend them to anyone.

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the review and for choosing Etax! We really appreciate the recommendation!


Keeps you on track!

published

Its so easy to keep all your receipts and logs, then simply add all the details, double check, click to ask questions! all the staff are very helpful and i have learnt more each year using this safe and efficient application!

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Wow! Thank you for the glowing review. We're so happy we could help!

Simple & Efficient

published

This is a no fuss option and I really enjoyed doing the return. Instructions are clear, drop downs are easy to handle and completing the form was low stress. Good job!

Transparency
Rates and Fees
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the feedback! We really appreciate it!

Steve robey

Steve robeySydney, NSW

  • 2 reviews

Perfect

published

Absolutely fantastic
I wish this was around in the early days instead of going to an tax agency
Really good idea
Who ever thought of this application should be given a pat on the back

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the feedback! We love to hear it!


J Young

J YoungCentral West, NSW

Amazingly service- so effortlessly efficient!

published

Such a pity I hadn't heard of this service before now.
So simple and easy to follow with assistance available as required. Would recommend this service to anyone as costs a fraction of what my accountant had been charging.

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the review! We're happy to hear we could help make doing your tax return that little bit easier!


Excellent

published

The perfect customer service I experience. I been looking to for a while company to do my tax and now I found it Excellent website, the forms are straight forward, easy to understand. I highly recommend e-tax to my family and friends.

1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the review and for choosing Etax! We really appreciate the recommendation!

The reviewer stated that an incentive was offered for this review


Peter Y.

Peter Y.Far North Queensland, QLD

they really made it easy

published

they were very helpful, responding to my questions repeatedly & showed great interest in getting me the most accurate return hassle free, even though I felt lost & overwhelmed. I could not have believed such a quality service existed had I not experienced it myself totally recommend them just outstanding.

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for your review Peter, we're so happy we could help!


Very simple to use, especially when one is late

published

I found this a straightforward and usable program with plenty of assistance along the way. This is my first time using it and obviously the proof will be in the pudding.

Transparency
Rates and Fees
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the review! We're happy to hear we could help make doing your tax return that little bit easier!

Roy R

Roy RTweed Heads

  • 4 reviews

Consistently first class and excellent web site

published

5th year of our tax return submissions today and again fast and easy. One of the easiest and user friendly web sites ever used. I am submitting this return on Boxing Day so it will probably be processed before New Years Day. How is that for speed?

1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for choosing Etax again! We're so happy we could help!

Andrew

AndrewGreater Melbourne (Inner), VIC

  • 2 reviews

These accountants are Frauds!! And I can show you how to prove it!!

published
Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Perfect. Don't need to waste time going anywhere or worry about paperwork. I love it :)

published

I love using online etax. It's great and il definitely recommend this to all my friends and family... Il be using it every year for my tax.... I love it

Transparency
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the feedback! We love to hear it!


Margie

MargieSouth-Eastern Region, NSW

  • Verified customer

So simple

published

I found etax so easy to use, I completed my tax in one hour and got a great refund. Love the pre-fill sections which saves so much time. Will use every year, saves me money on big tax office charges too. Can not fault them.

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the review! We're happy to hear we could help make doing your tax return that little bit easier!


Patti H.

Patti H.Greater Melbourne (Metropolitan), VIC

Easy!

published

Simple and fast. Ideal for those with simple tax lodgements. I have used it for the past three years and never had any issue. I love how they pre-fill your PAY-G summary and allow you access to your prior year info as you fill out the current year lodgement.

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the review! We're happy to hear we could help make doing your tax return that little bit easier!


Fast and easy

published

The process was fast and easy and they automatically try to get you the most from your tax. The accountants are great and they are very helpful. They rememberd all my details and streamlined the whole thing

Transparency
Rates and Fees
Timeliness
1 comment
Etax Accountants
EtaxEtax Accountants

Thank you for the review! We're happy to hear we could help make doing your tax return that little bit easier!


Page 1 of 177

Questions & Answers

Bentley R.

Bentley R.asked

I did an amendment, and it told me I have to pay an extra $44 to make a claim of $2023. What’s the $44 for if it’s not guaranteed if I’ll get the $2023? Or am I wrong?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Bentley - thanks for getting in touch.

An amendment or Amended Tax Return is a second tax return lodgement where we send a new tax return to the Australian Tax Office letting them know the original return was missing some information. We do have a fee of $44 for this service which helps to cover the costs associated with preparing, checking and lodging the Amended tax return to the Australian Tax Office.

With regards to the additional $2023 you'd like to add to the tax return. Assuming it is an additional deduction or income missed off your original lodgement, the ATO will add that amount to your tax return and then re-calculate your tax refund based on the additional information being included.

We can give you a specific estimate of how much additional refund you'll receive by adding that $2023 to your tax return prior to lodgement so you can decicde if you wish to proceed. Please just send us an email to [email protected] with your full name and the email address you registered with. We'll then be able to find your return in our system and give you some more specific information.

Kind Regards,
Etax Accountants


Lawrence

Lawrenceasked

My tax file number please

2 answers
Kym Yeoward
Kym Yeoward

To log-in to your ETax files; you can use your email address, your ETax user name or your tax file number (TFN), Note - you don't have use your TFN if you don't want to - e.g. for privacy reasons.. You can create your own password.
P.S. I am an f ETax client - not an employee.

Etax Accountants
EtaxEtax Accountants

Hi Lawrence,

Unfortunately for security and privacy reasons we're unable to give out a Tax File Number, but there are a couple of options available for you to find it:

Log in to your Etax Account and open up a past tax return - you'll see it as the first field there

If you're unable to login then one of the following options should help:
- Look on your old PAYG or payment summary
- Look at an ATO document you received previously
- Ask the Payroll or HR department at your work
- Phone the ATO on 132861 (get all your ID ready first, because they will ask)

We're sorry for any inconvenience caused by not being able to give it out to you directly - please let us know if we can help any further.

Kind Regards,
Etax Accountants


Bek

Bekasked

Why isit that it's says on ya dam website hat if income isonly centrlink benifits no free applied but thee bkidy was mate u scammers dogyy n i think the tax board/ irs should be contacted. You guys at etax cn just murlipulate customer s just take more then u should u guys sont even so any work actually u scammers i waamt my money as i was charged more then i should of been

2 answers
Timgerry
Timgerry

Sorry Bek
I can barely understand your version of the English language.
I don't feel I am qualified to help you.

Etax Accountants
EtaxEtax Accountants

Hi Bek, we're sorry to hear the fees you were charger were higher than you expected. We do aim to make the fees you are charged as clear as possible before you sign your return. We want to make sure you were charged the correct fee and would like to review return. Could you please send us a private message or email to feedb[email protected] with the email address you registered with so we investigate further?

Our Etax returns start from $69.90 for more info please see: https://www.etax.com.au/etax-fees/ Additionally if you have chosen to pay nothing up front we deduct our fee from the refund when it's issued by the ATO. If you have chosen this option there's an extra $27.50 processing fee involved.

We hope this information is helpful.

Kind regards,
Etax Accountants


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